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Windlestrae Hotel

The Muirs, Kinross KY13 8AS, Scotland
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1 room 1 adult
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Windlestrae Hotel
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405 Reviews from our TripAdvisor Community

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Broxburn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 26, 2015

We stayed in this hotel last night (25th December) in Room 305A. We had problems whilst staying in the hotel. When we arrived last night there was no on in reception with a notice stating the reception staff were away attending to a customer request. In fact the person who was supposed to be on reception duty was sat in... More 

Helpful?
4 Thank rbrtb
GreenManager, Manager at Windlestrae Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Resort on Tripadvisor. I'm deeply disappointed that you had such a negative experience whilst you stayed with us. I’d like to sincerely apologise for the negative experience you had on arrival and with your shower in the room. Our staff pride themselves on friendly and attentive service but I... More 

Cowdenbeath, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 13, 2015 via mobile

My friend and myself booked a Christmas treat of a spa day and party night at the Windlestrae and we had a ball. Went for a high tea at 12.30 in the leisure area and had the place to ourselves but chatted away to Brian who served us and showed us around. The high tea was freshly made with sandwiches... More 

Helpful?
3 Thank Yvette W
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello Yvette W, We are thrilled to read your review and delighted that you enjoyed all aspects of your stay with us - many thanks for taking the time to post this. The Windlestrae & Green Hotel have been taken over by a new Hotel Management Company in recent months, and we are all working hard to improve our services... More 

Edinburgh, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 29, 2015 via mobile

Stayed here after camping as a few days of relaxation and quite frankly would have rather stayed on a blow up matress. The double bed was twins pushed together which constantly moved through the night. Pool area was lovely and the food was delicious but can safely say wouldn't return!

Helpful?
Thank ShaneyLee91
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello ShaneyLee91. Thank you for taking the time to leave your review. My apologies that you didn't find the beds comfortable, this isn't often a comment that we get, so we will definitely be investigate the room that you slept in. Thank you for bringing this to our attention. Delighted that you enjoyed our leisure club and food - our... More 

Travelers are raving about these Kinross hotels

Edinburgh, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

Stayed because we were going to a party in the area. Receptionist was lovely and welcoming. She assisted us by sorting out a taxi etc. The rooms large and spacious and although a bit dated very clean. Breakfast was amazing. Freshly cooked and served by a real character. Staff very accommodating. Downside was that we were very disappointed that the... More 

Helpful?
Thank Joan A
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello Joan A Many thanks for your review, and we are delighted to receive your comments about the 'best ever cooked breakfast' - great news! We do pride ourselves on giving a great Scottish breakfast to all our guests, its a very important meal of the day and a key part of our hospitality offering. Sorry that the pool was... More 

Alva
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 21, 2015

Decided to celebrate our first wedding anniversary away from home and picked The Windlestrae for the leisure facilities. Arrived on the Friday evening and the welcome at the reception was excellent. We were given room 305 which was at the end of a corridor and was massive (had eighteen plug points). Had our evening meal in Montys which was nice... More 

Helpful?
Thank Kevin W
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Helo Kevin. Many thanks for taking the time to leave a review about your stay with us, we are all thrilled that you enjoyed your wedding anniversary weekend. Annie will be delighted to see her name being mentioned, she is a new member to our team, and a great addition. I'll make sure she sees your comments. Thanks also for... More 

Glasgow, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 15, 2015

Our room was nice and spacious but the breakfast was very disappointing. The staff were very young and did not seem to be happy not that interetsed in ensuring there was enough food and drinks. We were seated at a table which was barely big enough for 2 dnt here was 3 of us? O the strenght of our experience... More 

Helpful?
1 Thank Robert C
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello Mr Collings. Thank you for another review. It was a pleasure welcoming you back to the Hotel with our compliments and I am sorry that breakfast disappointed. Apologies. I know that my Operations Manager has already been in contact with you about this, as always, constructive feedback is always welcomed. If you change your mind and wish to return... More 

Aberdeen, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed November 11, 2015

We had booked the Windlestrae but on arrival found it to be closed with a sign sending us over to the sister hotel (the Green Hotel).. although not far away we had deliberately booked the Windlestrae so we could use the on site leisure facilities. The staff at the Geeen explained and apologised that we had not been telephoned to... More 

Helpful?
Thank Angela A
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello Angela A Thank you for your review and comments on your stay. I am disappointed to read these as this absolutely does not match our customer promises. I wonder if you could be good enough and reach out to me directly so we can discuss this? Hope to hear from you soon. Until then, Best Wishes. Jill Chalmers .... More 

Aberdeen, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 1, 2015 via mobile

Arrived early Sat afternoon for a 1 night stay. Warm welcome at reception & luckily our room was ready so was able to check in & organise ourselves. Spacious room with freshly decorated bathroom. Paid a visit to Jocks Bar at neighbouring Green Hotel - well worth a visit if you have any interest in our military history. Back to... More 

Helpful?
Thank catl0ver2012
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello catl0ver2012, What a lovely review - we are all thrilled to read this, thank you for taking the time to do this. We are all delighted that you loved your stay with us, and enjoyed all the facilities that the Resort offers. Thanks also for mentioning that you didn't get a check-back on your steak, this is included within... More 

West Lothian, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 18, 2015

Fantastic Night Receptionist was the friendliest I have met in a long time ,Room was spotless .Meal Fantastic & the Barman was amazing Danced in the Bar Had everyone in Hysterics Cocktail The Movie had nothing on him .The Manager was a Delight & still took the time to speak to everyone before he went Home .Breakfast was Gorgeous &... More 

Helpful?
Thank Irene522014
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello Irene522014. Thank you so very much for such a wonderful review. We were all thrilled to welcome the Williamson's party to our hotels for your special occasion, and it is a pleasure to get such great feedback. I have already shared this with all the staff and this is much appreciated. Your comment about our barman made me smile,... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 18, 2015

Earlier this year my partner and I stayed in this hotel and we were not impressed at all and my first review reflected these feelings. However we recently had reason to stay here for a second time and I can say that things had improved and our second stay was a lot better than the first experience. Check in was... More 

Helpful?
Thank Carol R
GreenManager, General Manager at Windlestrae Hotel, responded to this review

Hello Carol R, Thank you for your review. Since your last stay with us the Hotel Management has changed, so we are delighted that all the various improvements have been recognised. Thanks also for your comments on the restaurant. I agree. Since your visit, some further improvements have been made with this, and the mix-mash of identify gone and the... More 

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