We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 6 Lerwick hotels

Grand Hotel - Lerwick

149 Commercial Street | Shetland Isle, Lerwick ZE1 0AB, Scotland
Hotel amenities
Grand Hotel - Lerwick
Ranked #6 of 6 hotels in Lerwick
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Lerwick
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Write a Review

41 people have reviewed this hotel

Traveler rating
    7
    4
    10
    8
    12
See reviews for
Families
0
8
Solo
0
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Exeter, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here in November last year before staying at the Queens the second time and this was an equally brilliant stay. Again the staff were very welcoming and the hotel was lovley and warm very homely. The food was first class and this was right in the center of town which was great for getting around. Anyone going to... More

Was this review helpful? Yes 1
Peter190781, Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments and we hope to see you again in the future. More

Tralee, Ireland
1 review
1 of 5 stars Reviewed March 13, 2014

Apart from the really nice staff The Grand Hotel dose not live up to its name, from it's worn out carpets to the drafts (& I used draft in the kindest way) coming in the window the Grand is well past it's sell by date. It's time someone took it off the shelf and put it in the trash. You... More

Was this review helpful? Yes
Peter190781, Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments with regards to the Hotel. Please note that refurbishment will start in May. This is to include the public bar and the carpets. With regards to the noise unfortunately these points are out-with our control. The council controls the clock. The noise from the street is due to being a town centre hotel. More

Glasgow, United Kingdom
2 reviews
1 of 5 stars Reviewed March 1, 2014

its a long time since this place was anything like grand. with accomodation on shetland straining to meet demand some places seem to feel they shouldn't bother as the business will come anyway. this seems to be the way with the grand hotel. i have never met a less helpful hotel manager. the company i was working with were putting... More

Was this review helpful? Yes
Peter190781, Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments. If you are going to quote my conversation with you with regards to the water pressure please could you report the entire conversation and not the bits to make it sound like we do not care. Your comments with regards to the shower pressure have been noted and we are currently working on a solution... More

Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 28, 2014 via mobile

Went here for lunch to prepare myself for the UHA festival. They had a set menu for the day. Chose the reestit soup as was a local hit. Pretty good, mind you be warned, it is quite salty. That's just the way the dish is made. Fab!!! Then had the carvery for my main. Wow!! Well done guys. The beef... More

Was this review helpful? Yes
Peter190781, Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments and we hope to see you again next year. More

Lerwick, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 16, 2014

Have been a few times but not for a while. Lovely restaurant and the food was gorgeous. Choice of chicken pork or beef, or a bit of all. Mickey the chef servers and is so friendly. Piles food on your plate. Well worth a visit but go hungry as the portions are huge. Will be back soon

Was this review helpful? Yes 1
Peter190781, Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your kind comments. The carvery has been very popular over the years offering great value for money. More

Kristiansand, Norway
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 15, 2013

The Grand is an old-fashioned British-style hotel - with all that entails, pros and cons. My room was clean and spacious, bed was comfortable enough. I was lucky to get a room overlooking the harbour. Breakfast was filling, and there is a hotel bar. Location is very good. The stairs will cause difficulties for some, as there is no lift.... More

Was this review helpful? Yes 1
Peter190781, Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments. Unfortunately we are not able to install a lift due to the age and design of the building. More

Dingwall, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 2, 2013

I was in Lerwick for business last week and was booked into the Grand. First impression of the hotel was tired and dated but as long as it's clean and warm then I should have no issues. My room had a high ceiling with what looked like black damp mark in the corner. My bed was comfortable but I had... More

Was this review helpful? Yes
Peter190781, General Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments we appreciate any feedback positive or negative. If I knew who the person was who served you I would be able to discuss their customer service skills with them. More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 26, 2013

We stayed at the Grand Hotel for 4 nights. We arrived off the boat at 7am, and walked from the port to town. I think we surprised the staff by arriving so early, but the ferry does arrive at pretty much the same time very day. There is no lift, so we had to carry our bags up 3 flights... More

Was this review helpful? Yes
Peter190781, General Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments. Unfortunately due to the age of the building we are unable to install a lift. Refurbishment plans are under-way and we hope to start work shortly. More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 20, 2013

The room whilst neat and clean was freezing. There was snowfall on the first day of my visit so it was cold both inside and outside. The room had single pane glass windows which didn't help. There was an electric heater in the room, though as the room is fitted with a key fob isolator, when you go out the... More

Was this review helpful? Yes
Peter190781, General Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments. For your information the key fob isolator does not control the heating, this is controlled at reception. At this time of the year all heaters are left on. We have many good comments about our food. Our food is home-style cooking and is not what everybody wants. More

Hawick, Scotland, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2013

Great experience. Great service. Great food. Very cumfy room. You only get what you pay for and we would defo travel over 500 miles to stay in the Grand hotel again. The only problem was we only stayed for one night. The next time we will stay for the full weekend. No faults with anything at all.

Was this review helpful? Yes 1
Peter190781, General Manager at Grand Hotel - Lerwick, responded to this review

Thank you for your comments and we hope to see you again in the future. More

Been to Grand Hotel - Lerwick? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel - Lerwick

Also Known As:
Grand Hotel Lerwick
Grand Hotel - Lerwick Shetland Islands
Address: 149 Commercial Street | Shetland Isle, Lerwick ZE1 0AB, Scotland
Location: United Kingdom > Scotland > Shetland Islands > Mainland > Lerwick
Hotel Style:
Ranked #6 of 6 hotels in Lerwick
Official Description (provided by the hotel):
Please note that major refurbishment work will start in May to improve the appearance of the Hotel and to make your stay more enjoyable. ... more   less 

Owners: What's your side of the story?

If you own or manage Grand Hotel - Lerwick, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Grand Hotel - Lerwick to your Saves list