we were made to feel so welcome here with a very friendly atmosphere. The new owners have done so well in bringin the hotel up to this standard from what it use to be like. The hotel was very clean and food was the best in kirkwall. The chef was absolutly amazing and never failed to diserpoint us cooking a... more

We were supposed to spend 5 days in this hotel, but were shown a room in the annex which was very dark, partly due to there being a camper van parked across both windows. The duvet cover was ripped, the bath mat which was made of cork, was black with age, and there was a biscuet clearly visible beside the... more

Stayed at The West End hotel because we needed a reasonably priced hotel to stay in, having arrived in Kirkwall at 11.30pm, on the ferry from Shetland. It also features in The Camra, "Good Beer Guide"and as I'm a bit of a fan of real ale thought it would be nice to try it out. We were shown a room... more

The hotel is clean and central to kirkwall. the main probs come from the lack of a hotel manager. woken up by arguing staff at 5am on a sat night. couldn't find anyone to pay on leaving. decoraters left stuff on stairwell all dring stay (at least they wern't noisy. rooms not cleaned on a sunday. would find it hard... more

I stayed at the West End for the first night of a short visit to Orkney in October 2006. Like an earlier reviewer, I had to carry my own bag up the fairly steep stairs to the first floor. Although it was only about 7pm when I arrived from Kirkwall Airport (I took Logan Air from Inverness and the taxi... more

In Kirkwall, we stayed at the West End Hotel at the far end of the main street. It is a taxi ride from the pier as is every other hotel, but is a short stroll to the bus station, as we were catching the bus connection to Stromness for the Scrabster Ferry. We were in the annex, which is the... more

We were one couple (in 60's) and an 84 year old woman. We had to climb up two flights of very steep stairs to our room; no one helped us with luggage, etc. The rooms were small, drab and definitely needed to be upgraded. We complained about a light bulb in the bathroom being out on our first day there,... more

Room extremely small, decor well outdated throughout building, bar area very basic, not great selection for breakfast, £70 per night - VERY over priced for facilities, would class this as B&B certainly not a hotel. Would certainly not be able to recommend this hotel to anyone. Considering I stayed at hotel previous night in Dornoch for only £12 dearer was... more

My son and I spent 3 nights in the West End Hotel. A very pleasant experience. The room was small, but clean and well appointed. Meals were very good, but service was a bit slow, which is ok since we're on holiday! Location is fine and parking is adequate. We thought it was a fine small hotel! more