After changing a room due to misunderstanding, we enjoyed the hotel very much. Fantastic view of the harbor. Our room was very quiet, but some were not. Dining room staff did an amazing job considering the number of guests.

Went here for a meal. Went to the bar for dinks - no-one came to the table - 2 staff chatting and then walked away from the bar ignoring me! One came back after a few minutes. After sitting for a while told to move tables as the one we were at was reserved (no sign). A group tried to... More

Stayed for one night as unable to catch flight home. Nice view over harbour and close to town centre. Warm welcome and quick check-in. Smallish but comfortable room and very comfortable bed. I had dinner in the hotel and was surprised by the excellent menu selection which by far surpassed those in hotels (and restaurants) in larger city hotels. Excellent... More

Comfortable room, spoilt on a saturday night by drunks in the room above from 02.30 until 0500 hours, complained and was immediately told I would not be charged for that night. We spent 4 nights there, I had to get up before 6am each morning to go on a job and there was never any hot water, my wife said... More

This hotel is a bit rambly and comfy with loads of atmosphere, florals and tartan. The bed was comfortable. The walls thin though and we could hear the neighbours television at night. Most of the staff were friendly and helpful but my partner was one minute late for breakfast and refused porridge. It is centrally located and has a good... More

I am glad that I got a discount as I would not have wanted to pay full price for my Superior Plus Double room. Bed was nice but bathroom had zero water pressure and reminded me of a caravan bathroom. Furniture mismatched and desk too small to be useful. It DID have blackout linings on the curtains which was a... More

After staying at another Orkney hotel that I was only to glad to leave with my friends we went to the Kirkwall Hotel. The rooms are not very large but the charm of the place and the location clearly make up for it in spades. If I am in a place that amazing all I did was sleep in my... More

The location of the hotel is great. The service was very very good. When we arrived at the hotel the staff were really polite and very helpful. Our room was a little on the tired side and could do with being redecorated, but that is really just cosmetic as the room was clean and there is so much to do... More

I had a suite room, which wasn't expensive compared to the rest of the island's hotels and gave me a corner room, fabulous views across the harbour and a jacuzzi bath! Quite a change given I was going to camp... Right from the first phone call they were helpful, professional and friendly, even phoning the local restaurant for me to... More