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All 10 Knutsford hotels

Cottons Hotel & Spa

4.0 of 5 Hotel   |   Manchester Road, Knutsford WA16 0SU, England
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Cottons Hotel & Spa
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Ranked #4 of 10 Hotels in Knutsford
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
ash140388 england
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477 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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england
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I booked at room at the hotel because I had been invited to a function. I went in to the bedroom to find that the room was dated. The shower head was rusty and there was mildew in the bathroom. The beds were uncomfortable. I feel that they need to have an overall revamp of the rooms. I would not... More

Was this review helpful? Yes 1
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to post your comments regarding your stay at our hotel. I was disappointed to see that you in fact stayed with us in FEBRUARY 2014 and only posted your comments now. I am pleased to inform you that we have over the last 9 months made significant enhancements to our bedrooms and were are... More

Senior Contributor
24 reviews 24 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Cottons was lovely & although I only stayed there briefly overnight the staff were very helpful & accommodating. The room "sweet promise" was well appointed and equipped, if a little dark. The only criticism, the bed was a bit springy... The free wifi worked perfectly on my computer but not on my phone and there was no mobile phone signal... More

Was this review helpful? Yes 1
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to post your review on your recent stay. I was pleased to read that you enjoyed your visit and have noted your comments regarding the Mattress in your room. We are currently undertaking mattress replacements and I will check that your room is on that list and move it up as a priority today.... More

Knutsford, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Paid £3.95 for a pot of tea for one person last Saturday. It contained one teabag. Never again. To be fair,after complaining, they gave me one pot of tea for my friend free of charge. It beggars belief

Was this review helpful? Yes 2
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to post your review on your recent visit to our Hotel. I was pleased to read that our team addressed your concerns and made a very nice gesture of the complimentary pot of tea for your guest after you raised your dissatisfaction with your original order. In terms of the price, I really think... More

Great Dunmow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hired for 100 people. The staff were very attentive and it ran smoothly. Very accommodating to let us put out banners. Downside - not enough parking space and multiple conferences on same day led to some background noise.

Was this review helpful? Yes
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for posting your review on your recent visit. Great to read that you enjoyed your stay with us and that the team were accommodating with your requests for banners etc around the hotel. Our car park caters for 180 cars and is considered to be of ample size and design to accommodate a variety of users throughout the... More

Norwich, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

No matter how short the visit, the staff are amazing! Welcoming us back, remembering us :) Easy to park, fabulous breakfast and I am looking forward to going back in January (hopefully). Hope to be back soon

Was this review helpful? Yes
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for your kind review. You are always welcome and the staff love to see you when you stay. We look forward to welcoming you back in the near future. Regards Philip Walker General Manager More

scotland
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spa fab, staff great, rooms clean and tidy. Only letdown was meals at night, wrong orders and drink delays! Liv was very helpful and apologetic but did happen on many occasions. When food came it was of a good standard and enjoyed by all. Would recommend staying here!

Was this review helpful? Yes
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to post your review regarding your recent stay with us. Please accept my sincere apologies for the poor levels of service you received in our Restaurant and Bar. This is not indicative of our usually high standards and I will ensure I feedback your comments to the team as soon as possible. I was... More

Winsford, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel after a wedding last night-the room looked nice and clean, and the hotel was well presented-but the mattress in our room was ancient and sunk in the middle. The staff seemed disinterested and irritable -we were all late back and were rather merry, but was disappointed by our reception. There was only one mug in... More

Was this review helpful? Yes
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay. I am truly disappointed that you did not enjoy your stay. I have forwarded your comments onto our Head Housekeeper to ensure that we get the details right with your room. We are currently in the process of replacing a number of mattresses and we will ensure that the... More

UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just had a 2 day break at the hotel, on the whole extremely enjoyable good sized clean room ( just starting to look a bit dated), the pool and the outdoor hot tub excellent, the staff all very helpful and pleasant. Breakfast hot and a good standard The only let down being the service when eating in the restaurant, some... More

Was this review helpful? Yes
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to post your review. I was really pleased to see that you generally enjoyed your stay with us and felt disappointed we did not get the service right in our restaurant. We take a lot of pride in making sure that we try to deliver the best possible quality and service to all our... More

Chester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just come back from a two night short break at Cottons. I have a bit of a 'soft spot' for this hotel as myself and hubby used to come regularly for nights away pre-children. This time, though, we brought our two little boys with us. The good; Room - we had an executive room which was contemporary in decor, spacious... More

Was this review helpful? Yes 1
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to post your review on your recent visit to Cottons. I was really pleased to read that you enjoyed your stay in general but was disappointed that we did not get our service level right for your Sunday meal or Monday breakfast. This is unusual for us as we pride ourselves on getting our... More

Manchester, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Fabulous spa day and overnight stay with a gorgeous meal. Staff are fantastic. You're made to feel very welcome. Bedroom was lovely with everything you needed, even fresh milk for your cup of tea. Spa treatments are great and the spa is so relaxing. Food in the restaurant faultless, and the breakfast delicious.

Was this review helpful? Yes
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Thank you for taking the time to post your review regarding your recent stay with us. I was really pleased that you enjoyed your visit especially the food and the spa treatments. I will forward your comments onto the team to thanks them for there hard work. We look forward to welcoming you back to our hotel in the near... More

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Additional Information about Cottons Hotel & Spa

Address: Manchester Road, Knutsford WA16 0SU, England
Location: United Kingdom > England > Cheshire > Knutsford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cottons Hotel & Spa 4*
Number of rooms: 109
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Also Known As:
Cottons Hotel And Spa
Cottons Hotel Knutsford
Cotton Knutsford
Cotton Hotel Knutsford

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