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Cottons Hotel & Spa

Certificate of Excellence
Manchester Road, Knutsford WA16 0SU, England
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Cottons Hotel & Spa
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Cottons Hotel & Spa
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Cottons Hotel & Spa
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541 reviews from our community

Traveler rating
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    83
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

It was our 6th anniversary and it was the perfect place to celebrate this. The room was gorgeous, with all of the amenities that we needed and more. A mini fridge, desk and chair, massive shower and coffee machine. The spa and pool was lovely and the breakfast was amazing. I felt ill on the day we were due to... More 

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Whitchurch, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Just returned from a night away at this hotel - mixed review really! Positives - *lovely big room, clean, the little ESPA products in the bathroom were a nice touch! *great meal in the evening in the restaurant & nice breakfast the next morning. Plenty of choice and good quality. My boyfriend was over the moon with the 'cheshire table'... More 

Was this review helpful? Yes 1
Stockport, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Thank you to the staff at The Cotton's Hotel, Knutsford. It's been another successful break for me and my family. Thanks especially to Karen who is in reservations. As ever she was really helpful when I was booking. She made me feel valued and important. As a result of her excellent work we had a wonderful time and everything was... More 

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Manchester, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there last weekend. From reservation to checking out, everyone was helpful and friendly. On check in Justine was efficient, and informative., I had a couple of things to drop off in family rooms, which she took care of. Mike who checked us out was equally professional. We stayed with other family members, and without asking, our rooms were... More 

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CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Dear Guest, Thank you for your great review. I'm so glad you and your family enjoyed your stay and all aspects of the hotel. I will look forward in welcoming you back in the near future. Best wishes, Steve Ogden General Manager More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

We've stayed a couple of times now because we like the town, which is a couple of minutes in a taxi, and is fairly close (20 mins) from the Trafford Centre. Its a corporate hotel that has good facilities. As with the other shire hotels, good gym good pool etc. Breakfast was good and the staff were friendly and helpful.... More 

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CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and recommendation. I hope you revisit soon. Best wishes, Steve Ogden General Manager More 

Knutsford, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I attended the South African wine supper at Cottons, I have been to a few of their themed events and as per usual it didn't disappoint, the evening was thoroughly entertaining throughout. Hats off to the chef, each course was outstanding. The staff as per usual couldn't do enough to help from start to finish, I highly recommend cottons events... More 

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CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your positive review. I too, attended the supper, a great night was had by all. We do around 6 of these event each year so please look out for the dates? I will look forward to welcoming you back soon. Best wishes, Steve Ogden General Manager More 

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Very disappointing stay- prior to our stay I phoned and emailed the hotel numerous times to enquire whether it was possible to check in before 2pm - I was told that they would enquire and get back to me-sadly they never replied, on arriving I was told that I could have used the spa facilities prior to checking in. Something... More 

Was this review helpful? Yes 1
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Dear Guest, Thank you for your comments. Its a great shame to read your comments which I'm very sorry to hear. It sounds like you had an unfortunate experience which could have easily been much better. I'm sorry to hear Adam hasn't replied, I will check with him when he returns from holiday. If you wanted to email me, then... More 

Warrington, United Kingdom
Top Contributor
56 reviews 56 reviews
28 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We attended the evening function of a wedding held at the hotel and our first thoughts are how wonderful the staff were at making sure all the arrangements went to plan, no hassle for the bridal party and no stresses that we know of. The evening staff, catering and bar staff were all very pleasant and smiling and seemed to... More 

Was this review helpful? Yes
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. Great to hear your feedback regarding your experience and the staff being very pleasant. Our bar pricing are consistent with the area and of a 4 star standard hotel. I disagree with your comments regarding the hotel being dated, we have spent millions of pounds in the last two... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked 3 rooms, our room was 121. Good location but that's it. The room was very dated and in need of serious updating. Carpet was thread bare stained and very poorly fitted in places. Wall paper curling away at the seams. Bathroom dirty far to much mould around the bath sides and around the shower glass. Our towels had... More 

Was this review helpful? Yes 2
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Dear Guest, Thank you for your review. I have checked the room personally where all the areas you had identified have all been rectified as these were identified recently from our own internal product improvement plan. The carpet wasn't thread but the joint had opened, we have since had this repaired. There is no excuse for the issues you experienced... More 

Manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Cotton's Hotel and Spa on the 21st February. Our stay was very comfortable and we highly recommend the hotel and restaurant. Staff provided an excellent service at the restaurant, and my husband said the Lamb dish was best he'd ever had. The room was clean and bathroom was spotless. There was alot of choice at the buffet... More 

Was this review helpful? Yes 1
CottonsHotel, General Manager at Cottons Hotel & Spa, responded to this review

Dear Guest, Thank you for your lovely review. Great to read your feedback regarding the hotel and restaurant and especially the staff. I will pass on you comments regarding the great food for dinner and breakfast and to the housekeeping team for the spotlessly clean bedroom. I hope to welcome you back in the near future. Best wishes, Steven Ogden... More 

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