Lovely sign outside boasting 2 courses for £5...great all good until the end of the meal where the staff give you a bill for £50. Oh apparantly we should have gone downstairs for that. At no time were we told about this. No signs even hinting towards this. Staff were incredibly unhelpful when we actualy wanted to query the price.... More

Both the beef and turkey was the best we had had on a carvery. neither the yorkshire or roast potatoes were ( auntie bessies as stated in a prevous review) all fresh veg too. service was lovely they provided highchairs for my two grandbabies we werent rushed or hurried out even though there were 16 of us. we would go... More

Answer to that question is.... "the locals just keep on coming". I always look for a busy food place before sitting down. The Hatfield is just that. Really great food at sensible prices. I stayed at the hotel for 2 nights and just met so many local people who just keep on eating at this place!! I stayed, weekdays, in... More

Easy free parking, prime location, great reception staff, stylish room, fantastic sea views, happy atmosphere in the restaurant, delicious food at sensible prices. All round I would give this hotel 5 stars. Also location to town centre is far away from the sound but a close walk. And we are going there again this week.

Most of the hotels in Lowestoft are tired,and this is probably the best of the lot. Tired and in need of an upgrade. I was lucky to get the Ryan Suite which was nice and had a great view of the sea. Don't eat at the restuarant, i went to the carvery and had overboiled vegetables and some posk, the... More

Some rooms still awaiting referbisment but on the whole good but small thw wifi dose not work very well (poor)

Only popped in for lunch whilst walking along the seafront. Everywhere else seemed to be closed for the winter. Was a little dubious at first as most things seemed to be half price. The place was fairly busy when we got inside. Service was a little slow most likely due to the amount of people eating. The food when it... More

What a disappointment. A Christmas break that was to say the least disappointing. We went with a coach party, may be this is why we felt like second class citizen. Pushed from pillar to post each meal time. Waiting time for food was totally unacceptible. One of our party was an insulin controlled diabetic who after insulin should eat within... More

Once again we returned to this hotel and weren't disappointed. The refurbishment is well under way and we had a seaview room which had been done up and was lovely. The down side is the pressure on the shower isn't great but this is not the fault of the equipment, just the supply. Everything was spotlessly clean and the food... More