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Passford House

Certificate of Excellence
Mount Pleasant Lane, New Forest National Park, Lymington SO41 8LS, England
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Passford House
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Passford House
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330 reviews from our community

Traveler rating
    143
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    47
    17
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milton Keynes, United Kingdom
Top Contributor
81 reviews 81 reviews
57 hotel reviews
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We booked this place on the strength of other Tripadvisor reviews. The hotel say there is nothing "Standard" about there rooms. This is true - they are very sub-standard. The room we were allocated on arrival was shabby and tired... carpet tiles in the bathroom, a minuscule TV and a bed with very worn springs for £160! I told the... More 

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Norfolk
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Just arrived home from a four night stay at this hotel. We had a superior room which was on the groud floor which opened out onto a small garden area. Th room was quite large and very clean. Big comfortable bed. Breakfast was plentiful with good choice. Staff very friendly. Gardens were hugh and could imagine what they would be... More 

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Ian H, Owner at Passford House, responded to this review

Thank you for taking the time to write a lovely review on your recent stay with us. I am delighted to read that you enjoyed your stay with us, and that you would stay with us again if you returned to the area. If you do, try and join us when the gardens are in full bloom, you won't be... More 

Lymington, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Was so happy to find this gem. I'm local to the New Forest; visited Passford House for an afternoon tea and booked myself in for a massage ! All the staff I met were extremely polite and smiley. The massage was just perfect, tranquil, and in a beautiful environment. Exactly what I needed, anybody with a stressful lifestyle, make Passford... More 

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Ian H, Owner at Passford House, responded to this review

Thank you for taking the time to write a review on your recent massage at the hotel. This is a new venture for us and I'm delighted to hear that you enjoyed it. I do believe the hotel is a fantastic 'retreat' in our beautiful peaceful setting (but still only 5 minutes from the bustling town of Lymington!) We look... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would have liked to put excellent for everything but how can I when I had to wait 20 minutes for coffee in the lounge and was overcharged on checkout by £23.95 for drinks at dinner which was refunded. Whilst the food at dinner was excellent the presentation could have been more imaginative ie Duck parfait served with just a... More 

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Ian H, Owner at Passford House, responded to this review

Thank you for taking the time to write a review about your recent stay with us. Please accept my sincere apologies with regards to the 20 minute wait for coffee, that is an unacceptable time to wait, and unfortunately I think human error is to blame for his. Apologies again with regards to the overcharge on your bill. We have... More 

Surrey
Top Contributor
140 reviews 140 reviews
41 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel. ...Gorgeous bedroom, very comfortable lounges and bar. Wonderful cooked breakfast. Great place to stay to explore Lymington area, the coast and the new forest. We will be back, thank you.

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Ian H, Owner at Passford House, responded to this review

Thank you for your lovely review on your recent stay with us. I am delighted to hear that you enjoyed your stay, and that we will hopefully have the pleasure of welcoming you back in the future. More 

Aylesbury, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We thoroughly enjoyed enjoyed our recent Relax & Retreat Break. The peace, environment, comfort, food, and customer service from all staff, was excellent. The afternoon tea was splendid too! Capping it all, Heather's massage was superb. We think that the package was real Value for Money and have recommended it to many of our like minded friends who like big... More 

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Ian H, Owner at Passford House, responded to this review

Thank you for taking the time to write such a lovely review on your recent 'Relax and Retreat' break with us. I am delighted to hear that you enjoyed the break, and your massage, and I do hope we will have the pleasure of welcoming you back again in the future. We will be continuing this break as it has... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Warm welcome and great food but the place feels dated and neglected. The grounds need a lot of work and the room was very average considering the price. Not worth the boutique hotel price which raises expectations that the hotel currently cant deliver.

Was this review helpful? Yes 1
Ian H, Owner at Passford House, responded to this review

Thank you for your review on your recent stay with us. The character and charm of this country house hotel is what ensures our 60% repeat trade figure, something we're very proud of. As a privately owned business any maintenance work is done as and when finances, and business, allows. The gardens are still in their winter mode at the... More 

Bath, United Kingdom
Top Contributor
109 reviews 109 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We ate here on a Friday night with our parents who were guests at the hotel. We were warmly welcomed and offered drinks in the lounge whilst making our menu selections. The service was wonderful throughout the whole evening and everyone was very friendly. The menu was not huge but offered a good variety of choices. The food was excellent... More 

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Ian H, Owner at Passford House, responded to this review

Thank you for taking the time to write a review on your recent meal with us. I am delighted to hear that you enjoyed your dinner and that you would consider staying with us in the future. I do hope that we will have the chance to welcome you back. More 

singapore
Top Contributor
82 reviews 82 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 20, 2015

I was extremely happy to find this hotel as I often visit this part of England and have stayed in other hotels at the same price yet none have been up to the same standard. I booked a single room which was located in the top floor, a very cosy room excellent housekeeping standards and all the amenities you need.... More 

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Ian H, Owner at Passford House, responded to this review

Thank you for taking the time to write a lovely review on your recent stay with us. I am delighted to hear that you enjoyed your stay. Thank you for your comments with regards to breakfast. This is a difficult service to 'get right' when it comes to plated hot food. Notoriously guests chose to come down for breakfast at... More 

Dartmouth, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

This was our first visit to the hotel , there is only way to describe it - simply superb. We noted that other guests around us had stayed before, the staff were attentive,food was to die for, large room was very clean. Like Ali P report we were disappointed to find no hotel information in our room and what was... More 

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Ian H, Owner at Passford House, responded to this review

Thank you for your kind words regarding your first visit to the hotel. We are currently looking into producing a Room Information Folder for guest bedrooms as I agree, this has been lacking. Please accept my apologies that the information you found was out of date, but rest assured that this is being dealt with. I do hope that we'll... More 

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