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The Grand Hotel

Certificate of Excellence
South Promenade, Lytham St Anne's FY8 1NB, England
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The Grand Hotel
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The Grand Hotel
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730 reviews from our community

Traveler rating
    515
    146
    48
    16
    5
See reviews for
145
376
13
58
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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    (730)
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    (162)
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Altrincham, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

It was our 33 year wedding anniversary booked a meal in the restaurant told them it was our anniversary when we went down at 8 o clock we were shown our table in a small back bit of the restaurant my husband with his back to the kitchen and me facing it my view was of chefs cooking waiters putting... More 

Was this review helpful? Yes 1
Preston England
Contributor
18 reviews 18 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed a three night stay at this hotel and could not find any faults whatsoever. The room was a good size and the bed was the largest one I have ever slept in. The service from the staff was excellent, they all did their very best to help you. The breakfasts were excellent with a buffet and bacon eggs etc.... More 

Was this review helpful? Yes 1
mirfield
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had a great time at the Grand hotel in March. Loved the spa facilities, clean and relaxing with complementary tea and coffee. The lady on duty was very attentive and welcoming. We had a superior sea view room and it was lovely and big with a bath tub and large shower room, highly recommend to pay a little extra. All... More 

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Had a really enjoyable time recently here, staff are smart and friendly and cafe grand was perfect for the sort of food we wanted, will return next year, hopefully when the weather is better in summer

Was this review helpful? Yes
Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Dear SDay1972, Thank you for you recent visit to The Grand Hotel. Great to hear that you made time to dine in Cafe Grand and even better to know that you really enjoyed the food! Look forward to welcoming you back in the Summer. Kind regards Hannah More 

Glasgow, United Kingdom
Top Contributor
76 reviews 76 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After a four year gap, we returned to The Grand to be welcomed by the lovely team of Derek, Caroline, Jenny, Jane, Isabella, Brian and Eric. The hotel, and therefore the Café Grand, were extremely busy but we were well looked after and the food - as usual - was amazing. All the items on the new Spring/Summer menu are... More 

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Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Dear Kathy M, Thank you very much for your long awaited return to The Grand Hotel. We're delighted to know that you have enjoyed your stay and have taken on board your tips about the toaster. Look forward to seeing you again soon. Kind regards Hannah More 

Hamilton, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed from 19th-22nd March on an excellent 3 for 2 nights deal. Room with balcony and sea view. Outdoor seating was provided on request to take advantage of the fabulous weather. Breakfasts were of a high quality and porridge made fresh exactly how I asked. We had a late lunch in Cafe grand on Friday and again the food was... More 

Was this review helpful? Yes
Hannah S, Guest Relations Manager at The Grand Hotel, responded to this review

Dear Lanniesmum, Thank you very much for choosing The Grand Hotel on your recent visit to Lytham St Annes. Spring has certainly sprung! With the gorgeous weather, it's great to know you made the most of it and enjoyed the views from your balcony. We look forward to seeing you again in the future and thank you for rating us... More 

accrington
Contributor
18 reviews 18 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for a weekend break Friday to Monday at a good price. I did want to enjoy the Grand Hotel but I do have mixed feelings. Starting on a good note the reception staff are friendly and very helpful. The hotel is a lovely grand building with a twist as it is very modern inside, nice and clean but... More 

Was this review helpful? Yes 2
Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Dear Lynne B, Thank you for your recent visit to The Grand and I'm pleased to hear that you enjoyed the majority of your stay. I am sorry to hear that you felt the service what not at the high level it should be in Cafe Grand, but I hope that the food made up for it. Perhaps you may... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

we have stayed at The Grand numerous times over the past 15 years. This was a destination hotel as we live in Toronto, Canada. They have various categories for their rooms. We booked a Grand Deluxe and were not happy with it. We had stayed in a Seaview room the prior weekend, which had a great bathroom, lovely walkin shower.... More 

Was this review helpful? Yes 1
Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Dear Jane C, To say I am shocked to be reading your comments in this post is an understatement. Please let me explain again that our room categories do not offer a standardised room. The Grand Hotel is a very unique Victorian building and as such, our rooms are all very individual in their layout and design. Whilst this makes... More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just had a fantastic stay at the Grand. We stayed Friday till Monday, nothing was too much trouble,we stayed in the Grand22 which is not in the main hotel,it is very modern and the room was great, we would stay there again and we would recommend this hotel to anyone.the food was very good and the chef would... More 

Was this review helpful? Yes 1
Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Dear Peter B, Thank you very much for taking the time to provide us with some feedback about your visit to The Grand Hotel. It's lovely to know that you enjoyed yourselves, as well as the breakfast and that you will be recommending us to your friends. Regarding "Room Tips", the grades of rooms in Grand TwentyTwo that offer a... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

What a disappointment. I have only heard good reviews about The Grand. Sadly I am unlikely to be able to experience this as telephoned on two occasions to make an enquiry about booking a special event. On both occasions I was met with the most unpleasant and dismissive attitude I have ever had the misfortune to meet. Before I had... More 

Was this review helpful? Yes 1
Hannah S, Guest Relations Manager at The Grand Hotel, responded to this review

Dear Julie H, I am very surprised to read your comments posted on TripAdvisor as it sounds very out of character of any of our staff here at The Grand. Our Receptionists are most accommodating to all guests and callers with enquiries so am very disappointed to see that you used TripAdvisor to express your concerns without having contacted a... More 

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