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The Grand Hotel

Certificate of Excellence
South Promenade, Lytham St Anne's FY8 1NB, England
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The Grand Hotel
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The Grand Hotel
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740 reviews from our community

Traveler rating
    523
    147
    49
    16
    5
See reviews for
151
378
13
58
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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Falkirk, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed in a family room and a standard double in grand 22 for four nights this week and were very impressed. Everyone was so pleasant and helpful, the rooms were large, modern and spotlessly clean. The breakfast was fantastic, bacon and scrambled egg cooked to order and a good choice of excellent quality produce on offer. Everything about the... More 

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worsley
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Firstly thank you for our great stay , we waiting a little longer then expected at reception however the lady at reception was fantastic really friendly and greeted us with a warm smile, once in our room the reception staff rang and asked how our room was which I thought was a really nice touch, so thank you , our... More 

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Louth, United Kingdom
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Grand as a family to celebrate our parents' 60th wedding anniversary. The weekend wasn't great and was reviewed here on TripAdvisor by "Nelskii" earlier. To be honest, I was happy with her review and felt no need to comment separately, that is until I saw the hotel response from Hannah. We had booked 3 rooms... More 

Was this review helpful? Yes 1
Fyldecoaster, General Manager at The Grand Hotel, responded to this review

I'm obviously extremely disappointed to read your review regarding your recent overnight visit to the hotel, we didn't get it right and achieve our usual high standards, I do apologise! However It’s is disappointing that you rated us “terrible” based on hannah’s response to a previous review, albeit a part of your party. I would normally respond on all matters... More 

Stockport, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My family and I have just returned from a two night break at The Grand Hotel and have had the most wonderful of times. At the very outset, when we were making the original booking, the staff were delightful. I spoke with a lady called Hannah on a number of occasions who was more than happy to give me so... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I have just returned from two nights spent at the Grand . We can only endorse the other recent reviews and say that all the positive feedback is accurate . The staff couldn't be more pleasant and accommodating . We ate in the restaurant, and the food and ambience was fantastic . The rooms are large and... More 

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Manchester England
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from st Annes and I would have to say this is one of the best hotels I have stayed in, the staff are really helpful and friendly, the food is excellent we had the fillet steak which was cooked to perfection, the breakfast is very good and the facilities are great , lovely pool and spa, all... More 

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Hannah S, Guest Relations Manager at The Grand Hotel, responded to this review

Dear Paulmac11, We are so pleased to hear that you had a "brilliant" stay at The Grand Hotel this Easter weekend. Thank you very much for your kind words and fabulous rating. It's great to know that you enjoyed our facilities and made a trip to Cafe Grand for a fillet steak. We will keep up the good work and... More 

Preston, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a friend driving up to Lancashire for the weekend to see me and rather than putting her up at home, thought I'd treat us both to something special. With it being Easter weekend, it was difficult to find somewhere that had any availability. Then I came across The Grand. Living in Lancashire all my life, I always knew that... More 

Was this review helpful? Yes 1
Hannah S, Guest Relations Manager at The Grand Hotel, responded to this review

Dear LucyD, What a lovely review to receive about your recent trip to The Grand Hotel - thank you. We are so thrilled to receive responses, such as your own, that offer a great depth and detail about your experience from start to finish. We think that all of our rooms are very good value for money and I am... More 

Cheshire UK
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night with my family to celebrate my parents 60th anniversary. Starting with the positives: The surroundings are lovely, well thought out decor and modern bedrooms. The food is just gorgeous - we had lunch dinner and breakfast and nothing that came out of that kitchen could be faulted so a 5 star rating for the chefs. Unfortunately... More 

Was this review helpful? Yes 5
Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Let's start with the positives - your food - we are delighted to read that you thought the food was "gorgeous" and of "5 star" quality. Ours chefs will be very pleased to hear your positive feedback. Moving on to your less than positive comments: Water problems - we are sorry you experienced "tepid" water during your stay. This was... More 

Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Another fine stay at the grand. My first of 3 this year. So lovely to see many staff happy in their work. Everything from my morning swim to a "hot chocolate "at night is very good. Will be back again and again

Was this review helpful? Yes
Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Dear Glenda T, Lovely to welcome you back to the hotel once again. You certainly sum up the perfect day! Look forward to welcoming you back for stay number 2 this year. Kind regards Hannah More 

Lytham St Anne's, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

On 21st March 2015 a celebration meal was held at this venue for my wife's 70th birthday. Sixteen family members were booked in for one night's bed and breakfast to enhance our celebratory evening meal, in a private room provided free of charge as an "add on" to our overnight stay. The preparations made for use of this room for... More 

Was this review helpful? Yes
Hannah S, Public Relations Manager at The Grand Hotel, responded to this review

Dear Ronald o, Great to hear from you via TripAdvisor regarding the lovely party we held in The Salon in celebration of your wife's special Birthday. Thank you very much for your recommendation of the hotel, we are delighted that you all enjoyed yourselves and that the service you received was "first class". We hope to see you again in... More 

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