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Holiday Inn Milton Keynes East - M1 Jct 14

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London Road, Newport Pagnell, Milton Keynes MK16 0JA, England
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Holiday Inn Milton Keynes East - M1 Jct 14
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Holiday Inn Milton Keynes East - M1 Jct 14
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214 Reviews from our TripAdvisor Community

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Traveler rating
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    47
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    9
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72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (73)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (38)
All months
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Yeah nice place freindly staff and breakie was gud.the rooms were clean and respectable.the staff did accomadate us and we had a great stay.the only downside was after certain time there was only one staff on to do the reception,bar and look after any other issues in the hotel which made service a bit of a bore.but other than that... More 

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for taking your time to review your recent stay on Tripadvisor. I am delighted that you found the breakfast, rooms and staff so excellent. I hope we can welcome you back to the hotel on your next visit to Milton Keynes. Kind Regards, Alice Wyatt More 

Felpham, United Kingdom
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Had to wait to be seen at reception.... rather than a "Sorry to keep you" we went straight into the transaction - no customer service at all and apparently that was the front of house Manager. The name on the door of our room (Aylesbury) had been ripped off, the room itself was just ok - but not to the... More 

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for writing your comments on Tripadvisor about your stay with us. I am saddened to read that you were dissatisfied with the service and the bedroom itself. We do strive to consistently improve upon these two aspects and your comments will assist us in doing this. Kind Regards, Alice Wyatt More 

Huddersfield, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Reception staff very helpful and friendly. Room clean, bathroom moldy. Location good. Restaurant staff untrained. Restaurant menu: 4 out of 8 choices were not available. So, overall very poor. Shame really, as it could be such a good place to stay.

Was this review helpful? Yes 1
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for your recent review. I am dismayed to read that the stay fell short of your expectations. It is fantastic to hear that you found the reception team so welcoming, however I will ensure that I raise your comments about the restaurant with the relevant department heads for instant rectification. Kind Regards, Alice Wyatt More 

Harrogate, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

A blot on the brand, endured 3 nights of inept indifferent service, disinterest in fixing service issues, a blame culture, and lack of guest focus that could fill a book. I tried to resolve but in a battle of wits, they turned out to be unarmed and disinterested.

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for taking the time to review your recent stay with us. I am disappointed that it was not up to the usual standard that we pride ourselves on. As there are clearly a number of areas in which we fell down in terms of product and service I would appreciate if you could contact me directly on events.himiltonkeynes@kewgreen.co.uk as... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked the hotel as I had to be at Milbrook testing grounds the following morning, This was only 10 miles away..After a long drive from leeds myself and my collegue were looking forward to getting our head down. We got to the hotel and had to call the night manager who came to the front desk and we were... More 

Was this review helpful? Yes 3
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for taking the time to post your review about your recent stay at the Holiday Inn Milton Keynes East. I am sorry to hear that on this occasion you were disappointed with multiple elements of your stay. I would like to thank-you for pointing out the product and service downfalls during your stay, we truly value the feedback we... More 

Bedford, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We held our wedding here and I cannot recommend it highly enough. From the moment we first met Laura, our wedding co-ordinator, until the end of the actual wedding day, it was perfect. The staff are just fantastic and we were all so well looked after. Unfortunately I can't remember all the staff names but a special thank you to... More 

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Dear Mr and Mrs Rowlands, Thank-you for taking the time to post a comment regarding your recent wedding with us! It is lovely to read that you had such a perfect wedding day, I know that the staff will enjoy reading your comments. From all the staff at the Holiday Inn we would like to wish you all the best... More 

Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a business meeting in Milton Keynes so went down the night before and stayed here for convenience. Literally just off the torture that is called the M1, what a lovely welcoming sight as I pulled in from a long journey. Although part of the chain this made a really nice change from the normal corporate facility. Reception was very... More 

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for your very complimentary review of the Holiday Inn Milton Keynes East. I am delighted to read that your entire stay from check-in to check-out was an enjoyable one! Our Georgian building and central courtyard are often not what people visualise when they picture a Holiday Inn and it is great that you so thoroughly enjoyed it also. I... More 

Bristol, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2015

Location was perfect just off the M1, easy distance into Milton Keynes where there are loads of restaurants. Room was basic but had all we needed. Staff courteous and polite. Breakfast first class with loads of choice. Would visit again.

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for reviewing your recent stay at the Holiday Inn Milton Keynes East. We have just updated our breakfast offering so I am glad to see that it is being well received by our residential guests. It is also lovely to read that you found the staff so pleasant during your stay. Hopefully we can welcome you back again soon.... More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 21, 2015

Attended my nephews wedding at this hotel yesterday. After tiny problem of not being able to check in before 2pm (wedding also at 2) was solved everything was perfect, from check in to check out everyone did anything & everything to make it a perfect stay, Two weddings on yesterday so extra stress on all concerned. Thankyou to everyone for... More 

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for taking the time to post your comments on Tripadvisor. I am delighted to read that you had such a wonderful time at your nephew’s wedding. We are a very popular wedding venue in the Milton Keynes area and I am glad that you felt the day ran perfectly. I hope we have the opportunity to welcome you back... More 

Halifax, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 10, 2015

Used this hotel whilst visiting a friend in MK. Great price, clean room, OK food and room service. Good shower. Only real downside was a very noisy wedding party with kids seemingly allowed to scream and shout for ages unchecked in the corridor outside my room.

Was this review helpful? Yes
Alice W, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review

Thank-you for taking the time to review your recent stay with us. I am glad that you enjoyed the bedroom, bathroom and food. We are a very popular wedding venue in the area, however there is a manager on duty at all times that are trained to deal with all circumstances. Kind Regards, Alice Wyatt More 

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