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All 7 Ashford hotels

Eastwell Manor

4.0 of 5 Hotel   |   Eastwell Park, Boughton Lees, Ashford TN25 4HR , England
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Eastwell Manor
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Ranked #4 of 7 Hotels in Ashford
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 13, 2012
Alexandrajenkins
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542 reviews from our community

Traveler rating
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    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Eastwell Manor
See the most recent reviews
Guildford, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 16, 2012

Having arrived and been very impressed by the setting only to be bitterly let down. The bedroom was tired and dated - curtains broken and foam pillows ... not what I expected at £175 per night. Sadly our room was broken into during our stay - I call into question security - no CCTV!

Was this review helpful? Yes 6
managementeastwell, Owner at Eastwell Manor, responded to this review

Eastwell Manor is a listed period property and to meet popular demand many rooms are fitted with four poster beds which by their very nature are either antique or reproduction giving a non modern feel. The room in question has been recently decorated and new soft furnishings installed including a flat screen tv. All bedrooms are also fitted with personal... More

Senior Contributor
35 reviews 35 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 13, 2012

Stayed at this amazing Hotel as we had been to a wedding , the food , grounds just every thing was perfect . We stayed in a one bedroom cottage , was so delighted with it all . Beautifully furnished, very comfy bed, the breakfast was plentiful , can't wait to return

Was this review helpful? Yes 1
managementeastwell, Owner at Eastwell Manor, responded to this review

thank you for your kind review. look forward to seeing you again. More

London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 29, 2012

The good news first - the building and the setting are wonderful and the food was excellent. However, the service and attention to detail was pretty woeful. Nothing major but endless irritations: lightbulb not working in our room; drawer missing from bedside cabinet; information on forthcoming summer events (we were there in September); having to ask for a wine list... More

Was this review helpful? Yes 1
managementeastwell, Owner at Eastwell Manor, responded to this review

Sorry the service appears to have let you down. We do now have a new Restaurant Manager who will be working to erase all the issues you have mentioned. Hope you will be back. More

Brussels, Belgium
Top Contributor
81 reviews 81 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 24, 2012

Just got back from a one night stay in the Northumberland Suite. Very easy to find and park. The Northumberland Suite has a room attached with kids bunk beds. Check in was a breeze, showed us our room. Manner is beautiful and room was perfect. I has arranged the room and dinner reservation via email. We have two children aged... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Sorry about your husband's birthday - he should have had a special birthday plate at dinner. Hope you will visit us again very soon. More

kent
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 23, 2012

After a very uncertain start from the reservation process, where it took two days to actually make our reservation. We embarked on a special anniversary overnight stay. Due to the problems we encountered, we were upgraded to the beautifull Earl Of Northumberland Suite. Due to the volume of guests, the car park was full and so we had to park... More

Was this review helpful? Yes
managementeastwell, Owner at Eastwell Manor, responded to this review

Delighted that you enjoyed your stay. Your Northumberland Suite also has beautiful views of the lovely gardens. Sorry that your initial booking experience was unsatisfactory - we are working hard to improve this. More

Chatham, United Kingdom
1 review
4 of 5 stars Reviewed September 17, 2012

Just arrived back home from 1 night stay at Eastwell Manor . We really enjoyed our stay . The staff were very attentive and we were treated like royalty. We stayed in one of the mews cottages and had it to ourselves , which was lovely . We spent a relaxing hour in the pool ect at the pavilion and... More

Was this review helpful? Yes
managementeastwell, Owner at Eastwell Manor, responded to this review

Glad you enjoyed the experience and we will be organising similar future events so keep an eye on the website. More

dover
Contributor
16 reviews 16 reviews
15 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed September 15, 2012

As a treat for my wife and our 8 year old daughter, I booked one night stay in their very best room, The Countess of Middleton. We pre booked dinner in the Manor Restaurant for 2 adults and 1 child, I had to send a couple of emails and a phone call before I received an email to confirm the... More

Was this review helpful? Yes 2
managementeastwell, Owner at Eastwell Manor, responded to this review

Sorry a member of our new reception team got it wrong. Of course, children are allowed into the restaurant since we wish to remain a sophisticated country house hotel welcoming families. We are delighted that you have since accepted our offer of a return visit to the restaurant with your family. More

Worcester Park, Surrey
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 9, 2012

We have recently returned from a nights spa break at Eastwell Manor. We had a nice day relaxing in the grounds and then a nice meal in the evening. The problem was there was a wedding reception that night and the music didn’t stop until 1am. The sound of base kept us awake and I finally rang the reception at... More

Was this review helpful? Yes 3
managementeastwell, Manager at Eastwell Manor, responded to this review

Your comments are noted and I endeavour to see and respond to every complaint. We do have a wedding programme particularly during the summer but evening entertainment usually takes place away from the Manor and in The Pavilion. My ruling is that music stops at midnight and I am not personally aware of any exceptions being given to this ruling... More

Canterbury, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 9, 2012

My team recently used Eastwell Manor as the setting for our away day. The idyllic setting and excellent food made for a very enjoyable day. I found the staff to be very friendly and helpful, and our conference room was light, airy and very comfortable. There was a slight problem in that the conference team had forgotten to provide us... More

Was this review helpful? Yes
managementeastwell, Owner at Eastwell Manor, responded to this review

Glad you enjoyed your stay. Sorry about the confusion regarding the lap top. It is an unusual request as most guests bring their own - apologies. More

kent
1 review
3 of 5 stars Reviewed September 5, 2012

We recently stayed at Eastwell Manor, but our high expectation weren't quite met. When we arrived we was greeted by a young receptionist named Jordan i believe, she was extremely friendly and she genuinely wanted to help with anything we required. you could see she really enjoys her job which is very refreshing! We were booked into a mews cottage... More

Was this review helpful? Yes
managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. We will speak to The Pavilion Reception team and like any major complex refurbishment and redecoration is always on going. More

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Additional Information about Eastwell Manor

Address: Eastwell Park, Boughton Lees, Ashford TN25 4HR , England
Location: United Kingdom > England > Kent > Ashford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eastwell Manor 4*
Number of rooms: 62
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Also Known As:
Eastwell Manor Ashford, Kent
Eastwell Manor Hotel Ashford

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