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All 7 Ashford hotels

Eastwell Manor

4.0 of 5 Hotel   |   Eastwell Park, Boughton Lees, Ashford TN25 4HR , England
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Eastwell Manor
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73%
Ranked #5 of 7 Hotels in Ashford
Certificate of Excellence 2014
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520 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

After many years wanting to visit Eastwell Manor I finally got there to have lunch with my mother. The brochures you get in advance show a high quality venue in an outstanding location. What you actually have here is a hotel and restaurant which is in drastic need of a total revamp from the bottom up. The whole experience was... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We decided to celebrate our anniversary with a Champagne afternoon tea at Eastwell Manor. Tea was served in a cosy wood panelled room with large fire place – cakes were plentiful and you are provided with a little box to take any left over cakes home with you . Service was attentive however it would have been nice if the... More

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Eastwell Manor is a lovely hotel in beautiful surroundings. We were there for a wedding anniversary. The staff are wonderful and worked tirelessly to cater for our every need. The grounds are amazing and have activities such as boule which kept the children at the event amused. We would definitely go back.

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. More

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

This hotel is set in the most exquisite grounds, but is sadly needing a refurb to bring it back to its former glory! The overall standard of service and attention to detail has fallen in the past 1-2 years and needs to be dealt with by some strong management leadership & investment to bring it back to where it should... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. For those that have not noticed we are emerging from a rather lengthy, painful recession and we focused during that time on maintaining proper levels of staffing and supply of the very best ingredients wherever possible. We are now able to accelerate our refurbishment programme. More

UK
Top Contributor
109 reviews 109 reviews
73 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a lovely large room at the manor, with a comfy bed and a huge though somewhat dated and sparse bathroom. Though a nice place there were some signs of lack of attdntion in housekeeping, with many fingerprints on a mirror and no tea in the tray, i am being picky here they were very quck to rectify and... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. We are aware of some housekeeping issues but delighted to say that a new head housekeeper is in position. More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our second visit for a few days but although the grounds and facilities are excellent, our stay was tarnished by a catalogue of errors and mishaps, which my partner and I put down to poor management of the hotel. Being ignored one day at breakfast in the dining room I had to get up and complain, as no one was... More

Was this review helpful? Yes 1
managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. The issues you raise will be considered but in general wedding parties after formal photography and the wedding breakfast are then usually celebrated it he Pavilion. Quite naturally the hotel and management are fully compliant with all fire officer requirements and escape directions, as you would expect, are clearly marked. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Slightly shabby. Room clean but not pristine. Food at lunch overpriced. Waited 45 minutes for breakfast after ordering, only to have to send back overcooked poached eggs. Would probably stay somewhere else in the future.

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managementeastwell, Owner at Eastwell Manor, responded to this review

The owner is far from complacent and is certainly concerned that our breakfast chef did not poach your eggs correctly - and I apologise for this. Breakfast at weekends can be very busy but you should not have had to wait 45 minutes and for this I also apologise. More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was difficult to rate the hotel as circumstances made sure we had a great time - great weather, cottage to ourselves, small enclosed garden to sit out, good place to stay with dog, great walks, lovely staff and amazing views. However as an objective review I would rate the hotel average. On the plus side: beautiful hotel and gardens... More

Was this review helpful? Yes
managementeastwell, Owner at Eastwell Manor, responded to this review

Yes, we do allow guests to bring well-behaved dogs to the cottages and the small enclosed garden with most of the cottages is usually well appreciated. Dreams our beauty salon has numerous awards is. Clarins - Gold Salon; Guinot - Crown Salon; Jessica - Fellowship Award etc and our staff are remunerated at an appropriate level and our charges to... More

Kent
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third visit to Eastwell Manor for afternoon tea and yet again I wasn't disappointed. As always the welcome we got was lovely and as we were seated in one of the lounges by the fire we were made to feel as though we were the only people in the room. The ambience created by the splendid surrounding... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. More

Tenterden, United Kingdom
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my second post having booked Eastwell for my daughters wedding. Everything was top-notch and faultless. We did book all the necessary rooms as advised, and this meant that we pretty much had the hotel to ourselves. We decided to keep the wedding party small, use the Italian garden and then have the evening slightly larger with the band... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. More

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Additional Information about Eastwell Manor

Address: Eastwell Park, Boughton Lees, Ashford TN25 4HR , England
Location: United Kingdom > England > Kent > Ashford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eastwell Manor 4*
Number of rooms: 62
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Also Known As:
Eastwell Manor Ashford, Kent
Eastwell Manor Hotel Ashford

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