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All 7 Ashford hotels

Eastwell Manor

4.0 of 5 Hotel   |   Eastwell Park, Boughton Lees, Ashford TN25 4HR , England
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Eastwell Manor
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74%
Ranked #5 of 7 hotels in Ashford
Certificate of Excellence 2013
A recent review
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434 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located in the heart of beautiful Kent country side, tranquil with stunning views. The front of the house as well as other staff are very friendly and extremely helpful, well trained for the manor. I'd suggest you read about the history of the building and the whole grounds before you visit because it is fascinating. The prices... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you for your honest review. More

broadstairs kent
2 reviews
3 of 5 stars Reviewed 1 week ago

We have been going to Eastwell for 12 years..many changes over the years not all for the better..went in Feb our room was superior plus the room was dirty the bathroom floor felt like you were walking on sandpaper ...the spa showers don't work properly all the shampoo and conditioner containers were all broken and looked so tatty, towels looked... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

I am sorry we do not understand your observations since we have no record of any of these issues being pointed out to anyone or to any duty manager. We are unaware of these purported issues. More

Deal, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved it! The approach to the manor immediately takes you into a little world of stillness and luxury..and going through the archway into the main hotel is just beautiful. There was nothing that I din't like..but the staff in particular stood out..obviously very well trained, and retaining a happy attitude. Had the best raspberry vodka martini ever, followed by... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. Yes we have a great team. The courtyard which so impressed you will be a wonderful setting for our open air Shakespeare in the summer. More

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Eastwell Manor for a couple of days for a country getaway. We had the Plantaganet room in the main Manor. The Manor is an absolutely stunning building but the interior, and especially our room, was in need of refurbishment. (The room was noisy, stains on walls, carpet tatty etc.) The staff were friendly but the breakfast service... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. We have a roiling refurbishment programme. We are delighted you enjoyed the spa. We will be opening our heated, outdoor pool for Easter. More

Margate, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My friend treated me & my partner to a midweek break we stayed in the mews cottage which was lovely as in total there were 4 of us! I have been reading past comments on here from people and from what I can see we are all being very British moaning about the bad things and not looking at the... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you for your honest comments. All our staff are very human and now and again we get things wrong. We do always attempt to remedy any defect in our service promptly, efficiently and without any fuss. We look forward to your coming back again. More

Truro
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've written a handful of good reviews but never a bad review before but this one has been niggling away at me since we stayed here last autumn. I had booked a night via the hotel website with a DB+B offer at short notice. When we arrived they had no record of the booking. Now, it's quite possible - as... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

No one has any recollection of this incident six months ago and the review sits uncomfortably in our minds for some unexplained reasons and no-one has ever referred to us as a corporate hotel since we are very much a private, family owned, country house. Is there some ulterior motive? More

Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We took my mum here for afternoon tea as she used to walk in the grounds of the manor as a child. The setting is lovely, a fine looking manor house in extensive grounds and we had a nice secluded corner in the bar with views out over the garden. The tea was excellent, a good range of sandwiches, scones... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. Our afternoon teas are very popular and we are having a grand tea every last Friday of the month in the Manor restaurant with some specialised musical accompaniments provided by local schools and musicians. More

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

I booked this rather late in the day, with a one night stay and a dinner in the manor restaurant. I had a few observations on this stay. Firstly, I cancelled the dinner. This was made in light of the "dress code". I did this because, on an short and flying visit to the UK, I'd not really had thought... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you. Wedding guests do not use the restaurant and any celebration parties after a wedding breakfast usually take place in the Pavilion which is a couple of hundred yards away from the Manor. We have an on-going refurbishment programme of the cottages. More

Ashford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed at Eastwell, had pamper days, lunches and attended weddings at Eastwell Manor. The setting is exquisite and beautiful. I was treated to a spa day on my birthday. Firstly, my fiancé had upgraded my package to include an extra treatment, which they tried charging me for on my arrival. I had 6 friends join me for lunch,... More

Was this review helpful? Yes 1
managementeastwell, Owner at Eastwell Manor, responded to this review

Your observations are noted with interest. Reviewers will note that we address compliments and complaints on a very honest basis and we shall do so with this particular review also. We are well aware of Legionnaires Disease and as you would expect from a hotel of our standing we fully comply with recommendation and legislation on this issue. A full... More

Essex, UK
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Had read good things about Eastwell but sadly our stay at the hotel did not live up to expectations. Our room was quite dated and some of the furnishings were stained. Sadly the view was awful too. We had booked dinner in the restaurant at 8pm but on arrival were ushered to the bar where we ordered overpriced drinks whilst... More

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managementeastwell, Owner at Eastwell Manor, responded to this review

Thank you for your kind comments about our award winning spa. We do have real pianist for lunch and dinner every day but to provide continuity for guests when the pianist finishes for the night we do play usually our own recorded music from our piano. In common with other country house hotels all our drinks in the bar are... More

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Additional Information about Eastwell Manor

Also Known As:
Eastwell Manor Ashford
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Address: Eastwell Park, Boughton Lees, Ashford TN25 4HR , England
Location: United Kingdom > England > Kent > Ashford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 7 hotels in Ashford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eastwell Manor 4*
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