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All 7 Ashford hotels

Ashford International Hotel

4.0 of 5 Hotel   |   Simone Weil Avenue, Ashford TN24 8UX, England
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Ashford International Hotel
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82%
Ranked #3 of 7 hotels in Ashford
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Ann2810 North East England
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695 people have reviewed this hotel

Traveler rating
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    79
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
North East England
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for 4 nights in this hotel. The room was very nice, although the lighting was rather dark. The bed was comfortable but we found the duvet very warm. There is good air conditioning but it seems to be on a timer, so a major issue was waking up really hot in the middle of the night when the... More

Was this review helpful? Yes 2
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Ann2810 Thank you for taking the time to post your review and I’m pleased to hear that you were allocated the quiet, courtyard facing room you requested. As part of our environmental policy, the air-conditioning automatically switches off at intervals throughout the day but can be switched back on straight away in the rooms. I take on board your... More

kent
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel for one night for business. Very friendly staff, nice atmosphere, cosy rooms and cost effective. Have stayed here before sometime ago and will definitely use again. Keep up the good work!

Was this review helpful? Yes 1
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear justformen-rinse Many thanks for your review and great to have you back. If you’re staying regularly on business, you may wish to consider signing up to QHotels ThankQ Rewards? I’ll be sure to share your kind comments with the team and we look forward to your return in the near future. Kind Regards Deirdre Billing, General Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

In March of this year, my father booked three hotel rooms for a night in August, due to my sister’s impending marriage. At the time of the booking, the hotel were advised of the fact we would be arriving late and given mobile phone contact details, in addition to landline numbers. After the wedding, we attempted to check in, but... More

Was this review helpful? Yes 1
London
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Ashford International hotel We took advantage of a Dinner bed & breakfast offer and were very pleased we did. Reception was fast and efficient; I would suggest a courtyard facing room if you want it to be quite. The room was clean and tidy with everything that you could need; I did however fin it to be a little dark... More

Was this review helpful? Yes 1
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear lightingmanLondon Thank you very much for taking the time to post your review and it’s great to hear you found your stay to be good value for money. If anyone would prefer a courtyard facing room, they can request this when booking and we’ll always do our best to allocate one. It is a busy time of year for... More

Acton, Ontario, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just had an overnight spa stay at the hotel.......package was great value, included massage, facial, lunch and breakfast and dinner on first night. Having already made arrangements to go out Friday night, talked to hotel about switching up dinner for bar food. Ended up having lunch yesterday and room service last night. The staff here are VERY accommodating, friendly and... More

Was this review helpful? Yes 1
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Stephanie A Many thanks for your lovely review and your kind comments about the team. Chelsea and Rachel are delighted to have been mentioned by name. It’s also great to hear that you found the spa package good value. Be sure to keep a loo out on the QHotels website for the best deals and we look forward to... More

Ingleby Barwick
Contributor
15 reviews 15 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is one we have used several times over the last decade when travelling to Europe by Eurotunnel. We have always found the staff to have been bright and interested and the place was spotless. What a shame that it has now deteriorated into this state. On arrival, the receptionist (trainee) had poor customer service skills (poor greeting and... More

Was this review helpful? Yes 1
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Clive H H Thank you for taking the time to post your review and it’s lovely to hear that you have been staying with us for the last decade. I have addressed your feedback with the Trainee Receptionist concerned; he was most apologetic for the way he came across and has taken your feedback onboard constructively. Before the restaurant... More

New Mills, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel was pleasant and food was fine, if a bit short on the portions. Gym fine, as in actually a gym rather than a room with a running machine and a rower. Swimming pool a reasonable length, ie about 14/15 front crawl strokes, and had a lane roped off for length swimming. This was the highlight for me as otherwise... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Triingharder, Thank you for taking the time to leave feedback following your recent stay at Ashford International Hotel. Many thanks for your comments regarding the restaurant, I shall certainly feed this back to the team. I am pleased that you also found the gym and swimming pool to your liking. We hope to welcome you back in the near... More

Benghazi, Libya
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Characterless and bland on the outside, but good enough inside, light and airy reception, very clean. A good breakfast, outrageously expensive bar. The staff are a delight, heaven only knows where the company finds them. Only two minor issues; no spare room blanket, and no room safe. The latter I found very odd, although not a problem for me on... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear seldomwrong, Many thanks for recently reviewing our hotel. Thank you for your kind words toward our team, they always enjoy receiving feedback. We regularly review our bar prices to ensure we remain competitive with other local 4* hotels. We also have room safes in a number of upgraded rooms, and we are able to provide any extra blankets on... More

Norwich, United Kingdom
Top Contributor
51 reviews 51 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here many times.the rooms are good and clean. They are a good size, the bathrooms are well sized and equipped. Would recommend as a good stop over hotel for a quiet night .Well positioned.

Was this review helpful? Yes
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Acker53, Thank you for your review following your recent stay with us. I am glad that you have found your stay so enjoyable, and that you felt your bedroom was so well equipped. We hope to welcome you back in the near future. Kind regards, Deirdre Billing General Manager. More

Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very well located, convenient to grocery store (down the stairs in the back lot), clean, friendly, and the restaurant and included breakfasts are good. Retail shopping and additional dining options are not far away either. Free wifi too. No complaints whatsoever.

Was this review helpful? Yes
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Scott S, Many thanks for recently reviewing our hotel. I am pleased to hear that you enjoyed your stay with us, especially the breakfast which is very popular with our guests! We are one of the few hotels in the area to offer complimentary wi-fi to all guests and visitors, I am glad that you found it useful. We... More

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Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Location: United Kingdom > England > Kent > Ashford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ashford International Hotel 4*
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 
Number of rooms
179

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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