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All 7 Ashford hotels

Ashford International Hotel

4.0 of 5 Hotel   |   Simone Weil Avenue, Ashford TN24 8UX, England
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Ashford International Hotel
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82%
Ranked #2 of 7 hotels in Ashford
Certificate of Excellence 2014
A recent review
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680 people have reviewed this hotel

Traveler rating
    284
    270
    77
    36
    13
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121
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

I am currently staying here after checking in for work last night. In general the hotel is what you would expect from a 4 star hotel. The rooms are very clean and spacious. However the pool/spa area is looking a little dirty in places. The steam room smells a little bit musty and the changing rooms could do with a... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Joharr77 Thank you for taking the time to post your review and for raising your concerns whilst you are still staying with us; giving us the opportunity to rectify them for you. We are currently redecorating the leisure club and it is cleaned on a daily basis. The team also do a deep clean on a monthly basis and... More

Eastbourne, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just spent 2 nights at the hotel for my boyfriend's birthday and had a fantastic stay. We arrived early (about 45mins before check in time) but this was no problem and the young man on reception was very efficient and friendly. I had booked a QStar room for a little touch of luxury and wasn't disappointed. The room... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear fairysugardust Many thanks for your lovely review and for acknowledging Angela and Harley personally. I will ensure your kind comments are shared with them and the rest of the team. I’m pleased you also found time to visit Port Lympme Wild Animal Park. Thanks again and we hope you will get the chance to visit again very soon. Kind... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

I have been to the hotel 4 times for spa overnight stays with my girlfriends and loved each experience until this weekend. Not so sure what has happened to the efficient service at the restaurant. It seems things go downhill when they are busy. Our Dinner Experience We ordered drinks shortly after being seated and didn't get our drinks until... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Faith_Orpington Many thanks for reviewing Ashford International Hotel and I’m sorry to hear that you experienced some service issues during your evening meal. I’m pleased that you have stayed a number of times before and you are aware that these issues do not reflect our usual standards. I have discussed your feedback with our new Restaurant and Bars Manager... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for one night. Large room, and nice and quiet. Feels modern and very clean and the staff are helpful and quick. The breakfast was particularly good- one of the better ones that I have had in a hotel, especially the cooked options Would stay again. Perhaps a little overpriced but no complaints.

Was this review helpful? Yes 1
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Emily M Thanks for your review and great to hear that you would like to stay again. Keep a look out on our website for our best deals and we hope you get the chance to visit again soon. Kind Regards Deirdre Billing, General Manager More

kent
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Went for a two night spa break with a friend. We upgraded to treat ourselves. Worth it! Had an hour massage plus half hour treatment. Fantastic. Slight problem with our shower but Dave the handy man was there in minutes. All sorted. Julie from housekeeping was so helpful. Couldn't do enough. Just never want to go anywhere else

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear penlen So lovely to welcome you back again and I’m pleased that Head Housekeeper Julie and Maintenance Manager Dave were helpful when you had an issue with your shower. Thanks again for your continued custom and we look forward to seeing you again soon. Kind Regards Deirdre Billing, General Manager More

Contributor
16 reviews 16 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I regularly stay here midweek for work. Since the million pound make over the decor is very modern and very pink! I love it! Reception staff are extremely professional and fast. Rooms are modern and very pink and purple but quite small. Breakfast is included and you have the choice of fresh fruit, full cooked buffet breakfast with a selection... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear NCCB Many thanks for your review and great to hear you’re a regular customer. The breakfasts are very popular and don’t forget our chefs are happy to cook your eggs fresh to your preference. We look forward to welcoming you on your next stay. Kind Regards Deirdre Billing, General Manager More

Basingstoke, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Myself and my wife have stayed here a few times now when we are visiting family in Kent. We are always impressed with the cleanliness of the hotel and friendliness of the staff. Our last stay we had problems with the heating in the room and they quickly moved us whilst we were enjoying the leisure facilities. Minimum fuss and... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Mark L Thank you for your review and lovely to hear that we are your hotel of choice when visiting your family in Kent. I’m sorry that you had an issue with the heating in your room however I’m pleased that the team dealt with it promptly. I hope you will return again soon. Kind Regards Deirdre Billing, General Manager More

Leicestershire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Had a lovely visit in May 2013, Room was lovely and clean and bed was comfy. We had dinner in the restaurant a few times which was lovely (other than the chips being salted). It was nice to be able to have drinks in a separate area to eating and to relax away from our room. Would definitely return if... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Steph W Lovely to hear you enjoyed your stay back in May 2013. We have some great summer packages available on our website and we look forward to welcoming you when you’re next back in the area. Kind Regards Deirdre Billing, General Manager More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed here as part of a large family event. The Hotel checking was efficient and I was given a room as per my requests at the time of booking. The room was spotlessly clean. Ample tea and coffee was provided (a mini bar would be nice). The Hotel's gym is very well equipped. This meant there were no... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear OcasionalGuest Thank you very much for your positive feedback and it’s great to hear that you made good use of the gym. I’m also pleased that all the staff you encountered were excellent and that really is a testament to our ‘Inspired by You’ philosophy and all the team strive to put the customer at the centre of everything... More

Coventry
Top Contributor
192 reviews 192 reviews
32 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, good layout, bar, restaurant and drinking area's all close to each other on the ground floor. Bar had a good atmosphere, a decent selection of beers, cocktails, a pool table, big tv's showing either the music channels or sports. Rooms were fine, a decent size with the usual amenities that you would expect from a decent chain hotel.... More

Was this review helpful? Yes
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Flashbax Thank you for taking the time to post your review following your recent stay with us. I’m pleased that you enjoyed your stay overall however I was sorry to learn of the issue you experienced with the cheesecakes. All our desserts are made in the hotel, and from time to time some are frozen. I have shared your... More

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Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Location: United Kingdom > England > Kent > Ashford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ashford International Hotel 4*
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 
Number of rooms
179

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