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All 7 Ashford hotels

Ashford International Hotel

4.0 of 5 Hotel   |   Simone Weil Avenue, Ashford TN24 8UX, England
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Ashford International Hotel
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81%
Ranked #3 of 7 hotels in Ashford
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Cripvw Sutton, United Kingdom
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629 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Huntingdon, United Kingdom
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I Stayed at this hotel from the15th to the 16th March 2014 and was very disapointed with the room and the response to our concerns while we were there. My daughter and I arrived early on the 15th and although we could not access the room or sign in the young man on reception was very helpful advising us where... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Sheila H Thank you for taking the time to post your review. I’m sorry to hear that your daughter developed a rash and that you experienced issues with the heating and shower in your accessible room. We haven’t received any reports of rashes before so naturally we launched a detailed investigation. We found that all 3 cases had attended... More

Sutton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed at the Ashfield international hotel afew times before and have never had an issue ever. The whole Q hotels group are very pleasant in fact. The food in the restaurant is excellent the atmosphere is relaxing just what you need for a quick weekend away highly recommend it to all.

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Cripvw Thank you for your lovely review and I’m pleased that you have always enjoyed your stays at Ashford International Hotel and with the QHotels Group. Each of the 21 QHotels has something different to offer whether it’s a city break or an escape to the countryside, but we all pride ourselves on delivering an experience tailored to you.... More

Geneva, Switzerland
Top Contributor
162 reviews 162 reviews
67 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for two nights as a delegate on a Charity conference. The hotel was very good and the staff were very helpful and exceedingly friendly. The rooms were to a high standard and also there is free wifi which is a plus. Catering was excellent with friendly staff and good food. Overall I was very impressed and I... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear HullPhil Thank you for taking the time to post your review. I’m delighted to hear that you enjoyed your stay and that you would recommend us. I do hope you will visit again in the future and take time to explore some of the beautiful Kent countryside and attractions. Kind Regards Deirdre Billing, General Manager More

Kent
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel last week with my maid of honour (the night before my wedding). She treated me to the spa package and I have to say it was brilliant. I felt really pampered and relaxed. The facilities are really modern and staff are lovely. We also had an evening meal which was really nice. The room was... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Laura H Thank you for your review and many congratulations on your recent wedding! I’m so pleased to hear that you enjoyed a relaxing spa break before the big day. My very best wishes to you both and I hope you will return to enjoy a break away together in the near future. Kind Regards Deirdre Billing, General Manager More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at The Ashford International Hotel for 3 nights during our wedding celebrations in October 2013, we had one of the top suites for 3 nights and one of the cheaper rooms for 1 night and paid almost £575 for the stay. Unfortunately our hard earned wages was wasted as a deluge of issues and in-house bickering and very... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Owen-Cronin Thank you for your review and I’d like to reiterate our apologies for the issues you experienced during your stay and afterwards. I’m aware that the matter was dealt with by the Head Housekeeper and she sent you an apology letter after you departed. It is deeply regrettable that you don’t appear to have received this. I understand... More

Leeds
Top Contributor
111 reviews 111 reviews
47 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First visit to the hotel but I will be back. Very comfortable rooms that had everything that is needed. The gym is excellent but go after 6pm as it can be packed with members. Food is excellent but you don't tend to get pointed to the fixed price menu by the staff, but great service and excellent value for money.... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear TerryTyke40 Many thanks for your review and I’m delighted to hear that the facilities were just right for your business stay. With regards to the breakfast we have a selection of items which can be cooked to order on request including eggs cooked however you like them. I hope you’ll get a chance to enjoy them on your next... More

Chichester, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

First visit to this hotel but regular user of others in the chain. Easy to find and good location for Ashford and railway station if travelling further into Europe. Warm welcome as expected and efficiently completed. Room clean and tidy with expected extras as part of Breakaway package. All clean and tidy and kept so throughout - thanks to friendly... More

Was this review helpful? Yes 1
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Sussexboy24 Thank you for taking the time to post your review and great to hear you’re a Breakaway Club member. I’m pleased that you enjoyed your stay overall and I have taken on board your comments regarding the cereals and the TV channels. Indeed we are currently looking at getting some additional channels and I would be grateful if... More

Herts
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here in early March and could not fault it. Good bedrooms, conference rooms and public areas and the food was of a good standard. All staff seemed cheerful and helpful. Would certainly stay again if in the area.

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear denmarcjm Many thanks for recently reviewing our hotel. I’m pleased that all the facilities were to your liking and I hope you managed to take advantage of the free WiFi. We look forward to welcoming you back again; maybe next time for leisure? Kind Regards Deirdre Billing, General Manager More

sevenoaks
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went for Spa break with 3 girlfriends. We all agreed that it is amazing value for money. Reception a bit slow on arrival but very helpful once we got there. Treatments were given by Lauren who was warm & very pleasant and also very discreet in her manner. We had a variety of treatments between us and were all very... More

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AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear LindaBSevenoaks Thank you for your review following your recent stay with us. I am really pleased to hear you all enjoyed your spa treatments. Lauren is delighted to have been acknowledged by name in your review and the Housekeeping team are pleased that their hard work hasn’t gone unnoticed. We always put our best deals on our website so... More

Kent
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was my second visit to the hotel and must stay we all had an excellent weekend. The only problem was when my guests (and possible others) was checking out on the Sunday morning then seemed a long queue. i appreciate the reception team was very busy, but surely there would of been a member of the management who could... More

Was this review helpful? Yes
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear FostersKent Thanks for your review and I’m delighted to hear you enjoyed your weekend. I appreciate your feedback about the queues at Reception and I have discussed this with the Front Office Manager. I hope we can look forward to welcoming you back to next years Ladies Festival. Kind Regards Deirdre Billing, General Manager More

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Additional Information about Ashford International Hotel

Also Known As:
Ashford Hotel International
Ashford International Hotel Kent
Address: Simone Weil Avenue, Ashford TN24 8UX, England
Location: United Kingdom > England > Kent > Ashford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Ashford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ashford International Hotel 4*
Official Description (provided by the hotel):
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 
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