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All 7 Ashford hotels

Holiday Inn Ashford - Central

3.0 of 5 Hotel   |   Canterbury Road, Ashford TN24 8QQ, England
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Ranked #6 of 7 hotels in Ashford
A recent review
4 of 5 stars reviewed 2 days ago
cher590 West Midlands
  • Reviews (268)
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268 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
West Midlands
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked this hotel due to its close proximity to the station for Eurostar next morning. It was more or less as expected but the staff and the food warrant four stars for being so good. The room was clean and the bed comfortable and it was generally quiet. Yes you can hear people passing and we heard someone walking... More

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Bournemouth, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I booked to stay here with my 4 year old little boy in a non smoking family room, we booked over the phone on the central reservation number & all details were taken & I was told a confirmation email would be sent....never arrived so I phoned back to be told the booking hadn't been completed so I rebooked.....so not... More

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Sittingbourne, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are well kept, clean and spacious. Everyone at the hotel are very friendly and look like they enjoy their job. Room was 223 was just above the air con units so blocked out any noise in and out including the birds singing. Food - Got my main before the starter so asked to have my starter first, they took... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Cassius2k, Thank you for recognising our housekeeping and hotel team. Whilst I am pleased that you would recommend us as value for money, I am sorry though that you were disappointed with the food you had whilst here. I can assure you that this incident is not the norm and has been discussed with those concerned so that food... More

Portsmouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fantastic room, but disappointed that the Wi-Fi is chargeable. Receptionist Gezame was brilliant and very helpful. Great meal in the restaurant(the delay is certainly worth it), but let down by the service charge which is added on when paying. Clean and very quiet. The air conditioning/heating was very handy as it was a very cold night outside, but toasty in... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear mackers63, Thank you for posting a review of your recent stay with us. I am delighted to read that in the main your stay was enjoyable, but sorry that you felt let down by the charges made for wifi. Complimentary wifi will be available to all our IHG Reward Club members, which is free to join, with effect from... More

Peterborough, United Kingdom
Top Contributor
55 reviews 55 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 9, 2014

Excellent service from friendly staff. No of East European staff whose English makes me ashamed of my Franglais and poor German. Comfy room and a very good breakfast offer. Reception on the Sunday could have done with being better staffed. Single member of staff was struggling to cope with the flow but was cheerful and professional throughout

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Guests, Thank you for your kind comments. Whilst I am pleased that you enjoyed your stay with us and felt well looked after, it was unfortunate that reception were thin on the ground when you departed. I am delighted though that you still got a warm response from our receptionist. I look forward to welcoming you again soon. Glyn... More

Fleetwood, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2014 via mobile

I've stayed here regularly with work and it's a great hotel. Food is good. Staff very helpful and friendly. The station is only approx 10 mins and £5 in a taxi away. This is my first choice hotel when staying in the area.

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Paul U, Thank you for your 5 star review of our hotel. I am so pleased that we are you first choice when visiting the area due our location, food and service offered. All the team appreciate your comments and we look forward to welcoming you back soon. Kind Regards, Glyn Jones General Manager More

Haworth, United Kingdom
Top Contributor
70 reviews 70 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 17, 2014

We stayed here overnight before taking Eurostar to Paris the next morning. Good parking, easy check in and no charge for leaving the car at the hotel for the days we were away - all real plus points. The room was comfortable and both dinner and breakfast were good. Yes. it is a chain hotel, but as the advert claims... More

Was this review helpful? Yes 1
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Guests, Thank you for posting such a positive review of your stay. We take encouragement from your comments regarding your room, food, staff attitude and our location. We are delighted that you would return and hope that we will be able to welcome you back soon. Thanks once more, Glyn Jones General Manager More

Hong Kong, China
2 reviews
3 of 5 stars Reviewed February 12, 2014

My first time to spend a night in Holiday Inn Ashford (2nd Feb to 3rd Feb) and should be the last time in my life. I based on my experience to make the above sentence. Its cold that day, the room have heat but not the washroom and we saw there should be heat system in the toilet but not... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Guests, Thank you for reviewing your recent stay at the Holiday Inn Ashford-Central. I am sincerely disappointed to read your comments and offer our apologies for the issues you have raised. A full investigation will take place and any remedial actions will be carried out, including retraining of the team. I do hope that you will consider returning in... More

Warminster, United Kingdom
Top Contributor
101 reviews 101 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed January 31, 2014

Undercover disabled parking directly opposite and a covered walkway to the hotel entrance is a bonus. Good accommodation, clean and tidy rooms, nice bathroom, pleasant public areas but the seats need new covers as the arms are sticky and unpleasant from thousands of old hands. This isn't a lacklustre review of a poor hotel so much as an average review... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Pete C, Thank you for taking the time to post a review regarding your recent stay, here at the Holiday Inn Ashford-Central. Whilst I was pleased to read your kind comments concerning the accessibility into the hotel; and cleanliness, I am sorry that you found the furniture arms needed attention. This will be attended to by housekeeping in the... More

Sheffield, England, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 22, 2014

Stayed here as a 1 night stopover, as a party of 4 family. There was a bit of a mix up but the staff at reception were great and soon sorted it. Great friendly staff throughout, nice clean comfortable room, ample spacious parking. A few minutes from central Ashford. Great hotel, great staff. Superb dining room. Would definitely use again.

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear SteveH61, Thank you for your kind comments about our hotel and team, which are appreciated by all of us. I am pleased that your stay was enjoyable and that you were able to enjoy quality time with your family whilst here. I hope to be able to welcome you back soon and thank you once again for your recommendation.... More

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Additional Information about Holiday Inn Ashford - Central

Also Known As:
Holiday Inn Ashford - Central Hotel Ashford
Holiday Inn Ashford - Central Hotel
Holiday Inn Ashford Central
Holiday Inn Ashford
Ashford Holiday Inn
Holiday Inn Ashford - Central Kent
Address: Canterbury Road, Ashford TN24 8QQ, England
Phone Number:
Location: United Kingdom > England > Kent > Ashford
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Ashford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ashford - Central 3*
Official Description (provided by the hotel):
Holiday Inn Ashford Central is ideally situated to meet the needs of both business and leisure travellers. The hotel is within easy reach of the Eurostar terminal at Ashford International Station, with links to Disneyland Paris. The hotel is also close to M20 Motorway, Canterbury, Eurotunnel Le Shuttle & Dover Ferry Port for City D'Europe. The hotel offers rooms ranging from Executive, Accessible to Family rooms which are all fully air-conditioned with high-speed Internet access in all the bedrooms, meeting rooms and lounge/lobby. The venue is licensed for civil weddings and can accommodate large parties up to 140 guests with a private bar. There are 6 meeting rooms with air conditioning & natural daylight available for small and large scale meetings. Holiday Inn Ashford Central provides an ideal base for visiting local attractions including: Canterbury Cathedral, Leeds Castle, Howletts & Port Lympne Wild Animal Park, Romney & Hythe Dymchurch Railway & McArthur Glen Designer Shopping Outlet. ... more   less 
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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Ashford Central is ideally situated to meet the needs of both business and leisure travellers. The hotel is within easy reach of the Eurostar terminal at Ashford International Station, with links to Disneyland Paris. The hotel is also close to M20 Motorway, Canterbury, Eurotunnel Le Shuttle & Dover Ferry Port for City D'Europe. The hotel offers rooms ranging from Executive, Accessible to Family rooms which are all fully air-conditioned with high-speed Internet access in all the bedrooms, meeting rooms and lounge/lobby. The venue is licensed for civil weddings and can accommodate large parties up to 140 guests with a private bar. There are 6 meeting rooms with air conditioning & natural daylight available for small and large scale meetings. Holiday Inn Ashford Central provides an ideal base for visiting local attractions including: Canterbury Cathedral, Leeds Castle, Howletts & Port Lympne Wild Animal Park, Romney & Hythe Dymchurch Railway & McArthur Glen Designer Shopping Outlet. ... more   less 
Number of rooms
103

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