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Holiday Inn Ashford - Central

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Canterbury Road, Ashford TN24 8QQ, England
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Holiday Inn Ashford - Central
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Holiday Inn Ashford - Central
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400 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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    (400)
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    (98)
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    (133)
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Fairlight Cove
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Staying here as I type having booked a Double room with double sofa upon arrival I was informed I had booked a accessible room I questioned this and they reconfirmed I had booked that and that's all they had available assuming I'd made a mistake I went to the room ground floor no sofa and looked up my confirmation and... More 

Was this review helpful? Yes 1
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Gleneagle66, Thank you for your review. Please accept my apologies for the inconvenience you received with regards to your room selection. Your booking had been made on a non-specific room type at 5pm on the day of arrival on a day when we were fully booked so the only available room type that we had available was an accessible... More 

Tonbridge, United Kingdom
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

OK, a Holiday Inn is a Holiday Inn, but we thought this one was a bit special. We were guests at a family wedding held at the hotel, the marriage itself, and then the reception, dinner, and a disco in the evening. All the arrangements were first class and everything had been done and thought of down to the last... More 

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Tim S, Thank you so much for this wonderful 5 star review. It was an absolute pleasure to read that your family wedding ran like clockwork and you found our staff super efficient. I know that my team will be delighted to read your feedback. We look forward to welcoming you back again in the future. Kind regards, Glyn... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived and was greeted by a lovely member of staff, due to being ihg customer we got complimentary newspaper. Only downside wasn't told a wedding was being held there so had to wIt to use the bar. Bed was comfy though

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Kelly031284, Thank you so much for your 5 star review. I was delighted to hear that our reception team were friendly and your bed was comfy. We look forward to welcoming you back to our hotel in the future. Kind regards, Glyn Jones General Manager More 

Hampshire
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room was really good, ground floor with clean bathroom and all you could want including a comfy bed. Restaurant had no character and the food had even less character! Had fish and chips with crumble to follow and both courses were tasteless. Staff smiled but zero personality between them. Breakfast was expensive and not worth half the money. Last time... More 

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear NJS707, Thank you for your review of our hotel. I was delighted to hear that you found your room clean and comfy. Our restaurant is a converted 17th century barn so we are currently carrying out some re-decorating works to enhance it's original features. We also offer rates that have breakfast included which are great value for money. I... More 

Manchester, United Kingdom
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights while working in ashfird this week, the hotel is in an ideal location, lovely area , and from the outside it looks fab, after entering the hotel and finding our room it was evident that the decor needs updating, and looks like it needs a makeover , the beds were very uncomfortable the staff were... More 

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Shaun S, Thank you for your review. I was delighted to hear that our location was ideal and our staff were helpful. I very much appreciate your feedback on the decor and we are currently carrying out some re-decorating in our public areas. Kind regards, Glyn Jones General Manager More 

herts
Level Contributor
208 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were greater pleasantly enough. We had booked two rooms which were allocated at completely opposite ends of the hotel, not a problem for us but might be to other people. The rooms were clean and spacious, but the real problem was with the bed. The one thing you want when you book a hotel is a good nights sleep.... More 

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear II0ve2h0liday, Thank you for your review of a recent stay with us. I was pleased to learn that you were well received, but sorry that the bed was not to your liking. I hope this will not prevent you from visiting again when we will be happy to provide a different mattress and pillows for you. Thank you once... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My family stayed hear for 1 night on out way to paris we was greated by a blond lady on reception very cold short and rude attitude. The rooms were red hot when asked at reception how to use the air con we was rudley snapped at by her saying it was the wrong season for air con. We decided... More 

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Rebecca Louise B, Thank you for your review of our hotel. Please accept my sincere apologies that the service you received was not up to our usual high standard. You feedback is very much appreciated and I do hope that we will be able to welcome you back to our hotel again in the future. Kind regards, Glyn Jones... More 

Ashford, United Kingdom
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You won't be disappointed with this hotel if you paid a reasonable price, the food was lovely and the rooms very comfortable and clean although a little dated. The staff were all friendly and very helpful. No complaints at all for our one night stay. The bar is a bit pricey but if your local you can get a discount... More 

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear mashwilliams, Thank you so much for your 5 star review. I was delighted to hear that you had a comfortable stay and our staff were friendly. I hope we can welcome you back to our hotel again. Kind regards, Glyn Jones General Manager More 

Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

A cozy little hotel in Ashford Kent. Needs improvement on the number of house keeping staff. Blends beautifully with the slow pace of the town. Centrally located and well connected on the bus route. The staff is friendly and the in house Bar located on the ground floor is well equipped with all the goodies for a football game.

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Azeem M, Thank you so much for your review. It was a pleasure to read that you found our hotel blends beautifully in with the town. Your feedback has been passed onto our housekeeping team. I do hope we can welcome you back again soon. Kind regards, Glyn Jones General Manager More 

Christchurch, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The positives are: the reception staff are helpful and friendly, the restaurant food is above average and well presented, the restaurant is attractive, the bedrooms are a good size and it is convenient (a short taxi drive) for the Eurostar terminal. The negatives are: it's quite noisy (we couldn't sleep due to people making so much noise in the corridors),... More 

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Dear Sally-by-the-Stour, Thank you for your review of our hotel. I was delighted that you found our staff to be helpful and friendly, also that your food was above average. I very much appreciate all of your feedback and I hope we can welcome you back again in the future. Kind regards, Glyn Jones General Manager More 

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