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All 7 Ashford hotels

Holiday Inn Ashford - Central

3.0 of 5 Hotel   |   Canterbury Road, Ashford TN24 8QQ, England
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Ranked #6 of 7 hotels in Ashford
A recent review
4 of 5 stars reviewed 1 week ago
Norwich1976 Norwich, United Kingdom
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311 people have reviewed this hotel

Traveler rating
    80
    119
    76
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100
103
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38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here as a family with 2 small children a few times and it suits our needs perfectly. The rooms are nothing special but everything you need is there and there are some nice touches for the kids like chocolates left for them and activity packs given on check in. The last time we went our 2 year... More

Was this review helpful? Yes 1
Bristol
Top Contributor
152 reviews 152 reviews
77 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Large room, a bit dated - damp musty smell. Friendly barman made up for the gloomy interior. Breakfast good, staff very friendly. No gym or fitness room. Plenty of free parking. Ok for a one night stop. Trying to get to 200 characters, hopefully this will do it!

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Thank you for placing your review on Trip Advisor, and I’m pleased you enjoyed your stay with us. All of our bedrooms are audited on a very regular basis to ensure that our cleanliness and condition are maintained to the highest standard, so I was very disappointed to learn we let you down. I will certainly address these issues with... More

Peterborough, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed 4 days at the hotel the staff were very friendly and well informed the rooms were clean and tidy the breakfasts and meals we had were good and well cooked .We had no problems with this hotel and will use it again when we are in the area.Many thanks to all the staff keep up the good work.

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

WOW, what a great review !! Thank you so much for taking the time to write this, and we are all so pleased that you enjoyed your 4 day stay with us. It’s not very often in this day and age that people actually take the time to write such nice things, so I know all my staff will be... More

Wiltshire
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here overnight for the Eurostar with a family ( five). Ideal location for station with Taxi service as part of their Eurostar package which includes breakfast. Breakfast was excellent, even providing Gluten free options for my 2 daughters. Room really nice, clean, comfortable, loads of safe parking. We booked using the Central reservations service who messed it up completely... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Thank you so much for taking the time to write such nice comments, and I know all members of my team will be thrilled to read such positive feedback. I’m delighted that you found the hotel to be in an excellent location for your trip, and that you experienced a wonderful check in experience from both Kelly and Charlotte. I... More

St. Albans, United Kingdom
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Normally use the Ashford North H.I. when I'm using the tunnel, but thought I'd give this one a go instead. Location is fine, and nothing to choose between them in terms of the room. I think the staff at North give that one the edge for me. If like me you couldn't find anything on the menu you fancy, there... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Thank you for placing your review of our hotel, and I’m so pleased you chose to stay with us before your trip through the Euro Tunnel. Please feel free to contact me directly if you are travelling this way again so that I may personally take care of you and your next stay. I hope you will consider returning to... More

Contributor
11 reviews 11 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel needs a good lick of paint. Our disabled room was ok but it was like a rabbit warren of corridors to get there. The bar wasnt airconditioned. Had a good meal in resteraunt. There was a drunken disturbance in the early hours. It was not stopped quickly. Over all i would not use this hotel again. The qhotel... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Thank you for placing your review, and I’m so pleased you enjoyed your meal in our restaurant I was disappointed to learn of the disturbance you encountered, and would offer my sincere apologies for this. I hope you will reconsider visiting us again, when you will be made most welcome. Thank you again for your review. More

1 review
3 of 5 stars Reviewed 4 weeks ago

Reasonably nice hotel and a comfortable stay. my only criticism of the room was that we had no cups for te/coffee however the staff on the reception were rude and unhelpful when we had a booking. we asked for management to get in touch with us but they didn't bother or the staff didn't bother to pass it on and... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Thank you for placing your review and I’m so pleased you had a comfortable stay with us. As the General Manager for this hotel, I was most concerned to learn that you did not receive a telephone call from a member of the management team as promised, and I would like to offer my sincere apologies for this. I am... More

Durham
Top Contributor
67 reviews 67 reviews
38 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Generally in a good accessible location but not one of the chain's best hotels. The restaurant service was disappointing with not enough staff in the restaurant to provide a good service. It was particularly 'scrappy' service at breakfast with staff that were hassled and snappy with customers. The tables were littered with used pots and crockery and the food was... More

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Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Thank you for your review, and I’m so pleased you found our location suitable for your travelling needs. I would like to offer my sincere apologies for your disappointing restaurant experience – there can be no excuse for any of our valued and loyal guests not to receive a truly Great Experience when they visit us, and I will certainly... More

Gourin, France
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We used the Holiday Inn in Ashford for a stop-over on our way to France. Wonderful room and facilities with evening meal and breakfast second to none. Would highly recommend it for short and longer stay.

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

What a lovely review, thank you so much for taking the time to write your comments, and I am so pleased that you enjoyed your stay with us. I hope our famous award winning Holiday Inn breakfast provided a great start to your stay, and we look forward to welcoming you back when you are next visiting the area. Thank... More

Winchester, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

We stayed here on our way to France, but were most disappointed when we arrived after reading some reasonable reviews. As somewhere to 'get your head' down for the evening, it is fine - as the bedrooms and breakfast are acceptable if a little dated. However do not expect anything more, and definitely do not have dinner there. The service... More

Was this review helpful? Yes
Glyn J, General Manager at Holiday Inn Ashford - Central, responded to this review

Thank you for placing your review, and I am so sorry that you had a disappointing Restaurant Experience. We all work really hard to ensure our guests receive a warm welcome and a great stay, and I am really sorry to learn this wasn’t the case for you. Thank you once again for placing your review. More

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Additional Information about Holiday Inn Ashford - Central

Address: Canterbury Road, Ashford TN24 8QQ, England
Phone Number:
Location: United Kingdom > England > Kent > Ashford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ashford - Central 3*
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Also Known As:
Holiday Inn Ashford - Central Hotel Ashford
Ashford Holiday Inn
Holiday Inn Ashford - Central Kent

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Ashford Central is ideally situated to meet the needs of both business and leisure travellers. The hotel is within easy reach of the Eurostar terminal at Ashford International Station, with links to Disneyland Paris. The hotel is also close to M20 Motorway, Canterbury, Eurotunnel Le Shuttle & Dover Ferry Port for City D'Europe. The hotel offers rooms ranging from Executive, Accessible to Family rooms which are all fully air-conditioned with high-speed Internet access in all the bedrooms, meeting rooms and lounge/lobby. The venue is licensed for civil weddings and can accommodate large parties up to 140 guests with a private bar. There are 6 meeting rooms with air conditioning & natural daylight available for small and large scale meetings. Holiday Inn Ashford Central provides an ideal base for visiting local attractions including: Canterbury Cathedral, Leeds Castle, Howletts & Port Lympne Wild Animal Park, Romney & Hythe Dymchurch Railway & McArthur Glen Designer Shopping Outlet. ... more   less 
Number of rooms
103

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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