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All 12 Banbury hotels

Cromwell Lodge

4.0 of 5 Hotel   |   9-11 North Bar Street, Banbury OX16 0TB, England
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Cromwell Lodge
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Ranked #10 of 12 Hotels in Banbury
A recent review
3 of 5 stars reviewed 1 week ago
john_wilkins12 Bristol
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307 reviews from our community

Traveler rating
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    103
    61
    38
    27
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46
158
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Banbury
Contributor
19 reviews 19 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 1 week ago

We went for a drink at the end of our evening, which was totally spoilt by the rubbish service received at the bar. Unfortunately the gas on their soft drinks was not working, which meant that we were overcharged as it is not their fault and therefore we had to pay for a bottle which we did not want. When... More 

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Bristol
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed over valentines wkend and the hotel was busy but the service was very good except for a perceived lack of planning re the food availability ie some of the items on the menu were either missing or substituted.The room was small and too dark. The hot water was very slow to arrive at the taps.Breakfast was good and... More 

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Southampton, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A pleasant nights stay 28 Feb. Very helpful staff in all departments, Room was a little tired but comfortable, squeaky floorboards, but its old. Bar prices are very reasonable for a Hotel. Breakfast was very Good

Was this review helpful? Yes
Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us. Thank you very much for your kind words regarding our team, we are very proud of the good service they provide! We pride ourselves on our breakfasts and are thrilled you enjoyed yours. We hope it won't be long before your next visit to the... More 

Sheffield, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at the Cromwell Lodge in Banbury just before Christmas 2014, supposedly a four star hotel. Checked in, was allocated an attic room up many stairs (no lift) with no assistance with luggage offered. Décor was evidently from a variety of charity shops with the wardrobe and dressing table in a lovely early 70's ginger pine, whilst the headboard and... More 

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Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to leave feedback on your recent visit to the Cromwell Lodge, all feedback is useful to us to help improve the service we deliver. We apologise for the issues you experienced on this occasion and hope you will consider visiting us again to allow us to restore your faith in the Cromwell. Unfortunately, on... More 

Middlesbrough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for a wedding last Friday, We arrived early evening and was booked in a given our room key and off we went to the room, opened the door to a sauna temperature room, warmer than outside anyway. Room was a good size but decor needs touching up. Breakfast was ok but not brilliant, poached eggs where over done, but... More 

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to leave feedback on your recent visit to the Cromwell Lodge, all feedback is invaluable to us to ensure that we are always meeting the standards of you, the customer. Thank you for your kind words regarding the wedding and our organizer, these comments have been passed on. With regard to the missing blouse,... More 

Killucan
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Very friendly and efficient staff and great pub grub, I recommend the burger (don't forget the 1833 vintage cheese!). Bedroom is very clean but floorboards above my room (4) are a bit squeaky and I can hear the occupants using the lavatory! Weirdly, this is a nice change from regular 'business' hotels!

Was this review helpful? Yes
Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us. Thank you very much for your kind words regarding our team, we are very proud of the good service they provide! We hope it won't be long before your next visit to the Cromwell Lodge More 

Liverpool, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Stayed Friday to Sunday with my husband. Booked this hotel through Tesco Vouchers which didn't seem to be any problem. I don't know if this was the reason we ended up in a tiny room with a double bed that had very little space to walk round. A tiny bathroom with a fixed shower which proved difficult to shower without... More 

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Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to leave feedback on your recent visit to the Cromwell Lodge, all feedback is invaluable to us to ensure that we are always meeting the standards of you, the customer. Unfortunately, due to the wedding party we had booked with us, the only room available with your requested requirements was the room you were... More 

Banbury, Oxon
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I come here fairly regularly either with my partner or work colleagues and have enjoyed the food, beer and good service over the last year. However last Friday I got off the train from Oxford, joined my colleagues, went to order a pint of bitter only to find it had it had run out. I know there was a wedding... More 

Was this review helpful? Yes 2
Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking time to leave feedback on your recent stay with us at the Cromwell Lodge. All feedback is invaluable to us to be able to continue providing great service. We apologise for the issue you experienced with the availability of our cask ales - as a Cask Marque certified business, we believe in ensuring that all of... More 

Essex, England
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 28, 2015

Stayed here 1 night for business. Room was not bad, nice and large with everything that was needed. Room was clean but you could see some things were a little tired. Food however in the restaurant below was not good. I had the steak pie for dinner, pastry was burnt and vegetables not great. Breakfast was also a disappointment. I... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking time to leave feedback on your recent stay with us at the Cromwell Lodge. All feedback is invaluable to us to be able to continue providing great service. We are pleased you enjoyed your overnight, we are also sorry to hear about your issues with the food, our Breakfasts are something we pride ourselves on and... More 

Sheffield, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 15, 2015

Excellent value hotel with clean rooms and very friendly service. The breakfast was very good. Position excellent for wandering around the charming town of Banbury, near to numerous bars and restaurants

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to leave feedback on your recent stay at the Cromwell Lodge Hotel. Thank you for the kind words regarding our team, I will ensure that these are passed on. Our Breakfasts are something we pride ourselves on and are so happy you enjoyed yours. We are looking forward to see you soon again More 

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Additional Information about Cromwell Lodge

Address: 9-11 North Bar Street, Banbury OX16 0TB, England
Location: United Kingdom > England > Oxfordshire > Banbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cromwell Lodge 4*
Number of rooms: 23
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Also Known As:
Cromwell Hotel Banbury
Hotel Style:
#2 Family Hotel in Banbury

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