The hotel facade and garden is beautiful, however our room was not the same.
The bathroom in room 65 had cracked tiles cracked basin and tiles near the bath stained with urine.
The window in the room was full of mould and gave the room an odd smell.
However the staff were very pleasant and breakfast ample.
We would return...
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Dear Guest,
Thank you for your review, I am very sorry about the condition of your room, I am pleased to say however that we have just begun a redecoration programme of the hotel so should you choose to stay with us in the future you will able to see improvements. Thank you for your kind words regarding the team...
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if your thinking of having your wedding cermony or reception at the whatley hall in banbury i would suggest you go else where. we signed our contract and paid our deposit to confirm and secure our date, we had no contact with the organiser so everything was done by email. we had a slight hitch in where my partner might...
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Dear Stacy i
Following your comments regarding the service you received at Whately Hall I would like to repond by saying that I know you had a meeting with our Wedding Planner on the 1st of April and went through all of your requirements and were subsequently issued with a day planner as confirmation of your meeting, which is normal...
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We stayed at Whately Hall this last weekend and we were totally disappointed!!!! The only photo that looks vaguely similar is the front one!!!! The hotel looks lobely until you go round the back and see the awful 1970's extension that is there which are the bedrooms. The rooms are small, old fashioned and in need of serious modernisation. The...
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Dear Guest
Thank you for taking the time to post a review of yor recent stay here at Mercure Whately Hall, I am very disppointed that we did not meet your expectations. I am pleased to say that we have just begun a refurbishment programe, we are limited to the quantity of photographs we can display but will see if...
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We had our wedding reception at the Whatley in April 2012. The whole day was perfect, so much effort is put in by the team before the event and during. The welcome drinks were lovely, the food was AMAZING - nothing was too much trouble. The waiters and waitresses were really nice and polite and the service was quick. The...
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Thanky ou so much for your very kind words following you wedding here at Mercure Whately Hall Hotel. I am so pleased that everything was so amazing for you. I will be sure to speak with all of the team to ensure they know how much you enjoyed their service and the food. I am also glad that Ronel and...
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Have not stayed yet but have booked for December 2012!
I visited your hotel a few weeks ago. I asked Reception if they would be able to show me various rooms and suites before I book.
I explained to him that we were looking for something special as our wedding day last year, the groom was very ill and we...
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Dear Guest,
Wow.. thankyou so much for your very kind words regarding my Receptionist, he is over the moon that he made such an impact on you, and I look forward to welcoming you here on your stay with us.
Once again many thanks
Michael Williams
General Manager
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We stayed at the Whately Hall Hotel as part of a murder-mystery weekend so room, dinner, breakfast and even tea and cakes were all included in the price. It was very reasonable for what we got and the staff couldn't have been more helpful and friendly (esp James for whom nothing was too much trouble). A friend was celebrating a...
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Dear Guest,
I am very happy that you enjoyed your murder mystery stay with us and that all of your meals were so good. I will certainly let James know your comments regarding him, he is a character. I am glad that your room was to your liking and I will certainly speak to housekeeping about the glasses left in...
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