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Mercure Banbury Whately Hall Hotel

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17-19 Horse Fair, Banbury Cross, Banbury OX16 0AN, England (Formerly Mercure Whately Hall Hotel)
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Mercure Banbury Whately Hall Hotel
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586 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sheffield, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our room was in the old part of the hotel: atmospheric and comfortable. We left early the next morning so can’t comment on the breakfast, but we can recommend a drink and a meal in the bar, where the staff were very friendly and welcoming. We’d certainly stay here again.

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Leeds, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Lovely hotel very peaceful great location for lots of events ,take tea in the garden and chill for a while full of old world charm and brutishness , nice town centre with good bars for good time for all

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you very much for you 5 out of 5 review, I am very pleased to read how much you enjoyed your stay with us at the hotel and in Banbury itself. I do hope that we have the pleasure of welcoming you again in the future. Kind Regards Michael Williams General Manager More 

Bishop's Cleeve, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago NEW

decided to pay a bit extra to stay in a nice town centre hotel...woke up at 0630 to start my long days work to find no hot water at all.when mentioned it to receptionist,she scoffed and just said maintenance has been called.no solution,no appology offered...this spoilt an otherwise enjoyable stay.

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whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. I am so sorry to read your comments regarding the lack of hot water and of course the way it was dealt with by Reception, I will be certain to take this up with the Front Office Manager and team. Once again my sincere apologies... More 

Greater London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

The staff are unhelpful and miserable looking. They have no customer service skills and are unable to deal with any issues. I paid for the executive room and had no hot water for the evening. I went to reception and notified them. A unhelpful man on reception said that they had a power cut and the boiler had been switched... More 

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whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you for your comments below and I am so sorry to read about your experience during your stay with us this week. Regarding the loss of hotwater this was a technical issue and our engineers worked really hard to get the hot water back on but this took much longer than anticipated. You clearly highlighted some issues... More 

Travelers are raving about these Banbury hotels

London, United Kingdom
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed here for a murder mystery weekend. We are all in agreement that we loved the surroundings and the garden looked beautiful. The hotel did have slight wear and tear but it is an old building and this did not bother me. I liked the atmosphere and the little touches which added to its history, unfortunately... More 

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whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you very much for posting your thoughts following you recent stay with us here at Mercure Whately Hall Hotel. I am very pleased to read your kind words regarding our Reception team and how much you enjoyed the meals during the event. I am naturally sorry to read that your sleep was disturbed by the Church bells,... More 

Chorleywood, United Kingdom
Level Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a traditional, olde worlde, apparently haunted hotel. I only stayed for a few hours sleep so didn't really sample hotel facilities other than a quick nightcap at the bar but I liked it and if I wasn't looking for a modern hotel would be more than happy to stay again.

Was this review helpful? Yes 1
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you very much for your kind review following your stay with us. I am very pleased to read that you would choose to stay with us again in the future, maybe for more than a few hours sleep.. Once again many thanks Kind Regards Michael Williams General Manager More 

Irthlingborough, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

We got married here just over a week ago, and from the moment we first stepped into the hotel over a year ago until we left the day after our wedding, the staff at the Whately have gone out of their way to make our wedding perfect. The main part of the hotel is hundreds of years old, and this... More 

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whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guests, First of all congratulations on your recent wedding. I am delighted to read your very kind words following your wedding and celebration here at Mercure Whately Hall. I am really pleased to see how much you enjoyed the meals that were served and of course thank you so much for your comments regarding the team we have here... More 

London
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 23, 2015

Stayed at the Mercure a couple of times now for 1-night stays. Yes it is a very average hotel. Yes it is a bit tatty but given it's history, it also has a bit of charm, and the double bedrooms are more than adequate. But what gets my vote is it is good value for the price for Banbury, particularly... More 

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whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you very much for posting your review following a recent stay here with us. I am very happy to read that you found us good value for money. I note your comments regarding the overall condition of the hotel and we are hoping to address this as part of our on going decoration programme. Once again many... More 

Birmingham, England, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 20, 2015

This is a lovely hotel, right in the middle of Banbury.... Our spacious room had huge old oak beams, a great bathroom with a full size bath, flat screen TV and choccie biscuits.... What more could a girl ask for.... There's loads to do locally and some great eating places and pubs - altogether a great place to stay, wonderful... More 

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you for your positive review following your stay with us here at Mercure Whately Hall Hotel. I am very pleased to read how much you enjoyed your stay us and in particular the character of your bedroom as well as our ideal location for exploring the town and surrounding area. Once again many thanks and I do... More 

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