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Mercure Banbury Whately Hall Hotel

17-19 Horse Fair, Banbury Cross, Banbury OX16 0AN, England (Formerly Mercure Whately Hall Hotel)
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Mercure Banbury Whately Hall Hotel
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Mercure Banbury Whately Hall Hotel
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600 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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    (149)
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London
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at Whately Hall many years ago when it was a Post House, so it was interesting to see how it fared under the Accor Mercure banner. If anything, I preferred it as it was, but that might just be through the rosy glasses of nostalgia. The hotel is based on a 17th century coaching in which gradually expanded... More 

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Uk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed at hotel to attend a wedding. Arrived early and knew check in wasn't until 2 so went off for lunch and came back just before 2 to check in. Scenes of chaos at the check in desk where many other guests had arrived to do the same thing and many of them had been told that rooms were not... More 

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whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you for taking time to post your comments following a stay here with us. Naturally I am very concerned to read your comments regarding the service you received. I am aware of the delay in being able to check yourselves and other guests in. I would like to be able to speak with you in person regarding... More 

Cardiff, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My partner booked this hotel, it was chosen because he has an Accor Platinum Card and stays frequently in Mercure hotels over the country with his work. We were going to the Silverstone Classic Grand Prix for the weekend, this hotel was well located and in easy travelling distance to the race circuit, and it looked really pleasant and inviting... More 

Was this review helpful? Yes 1
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you very much for comments following your recent stay here with us. I am, of course, naturally disappointed to read some of your comments where we clearly failed to reach our normally high levels of service, in particular lack of assistance with luggage and the lack of breakfast at the correct time, which as you say would... More 

London, United Kingdom
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with my husband as we had a wedding to attend ... Lovely hotel, lovely staff who had a room ready for us early which was very helpful as wedding was at 1pm. I would like to add though, we think our room was haunted. we stayed in the old part which is beautiful but we did struggle to... More 

Was this review helpful? Yes 1
WhatleyHall, Rooms Division Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you very much for sharing your experience with other TripAdvisor readers. I am very happy to read that you were satisfied with the hotel and I am really pleased to read your kind words about our helpful and friendly staff. Indeed our 17th century main hotel retains many original features with character and history, nevertheless according the... More 

Oxford, United Kingdom
Level Contributor
98 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here because the hotel looks beautiful from the outside. A cotswold stone historic building in a prominent position in the town centre. Upon entering the reception area is spacious, nicely furnished and decorated and you feel as though you have made a good choice. However, the delusion finishes here! Our room was in the 'new' part of the... More 

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WhatleyHall, Rooms Division Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you for your detailed feedback it was good to read that you have been so much satisfied with the location and the outside of the hotel. With regards the second part of your review, we have to know about our weakness if we have. Please note that we are working on refurbishment plans and I understand your... More 

Weston super Mare, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay here when visiting family in the area and normally have an executive room in the old part of the hotel ,This time we were offered room 52 the haunted room .Room was large with a seperate area with sofa and tv .And was comfortable as we have come to expect staying here.The only spirits noticed were the ones... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
WhatleyHall, Rooms Division Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you ever so much for your positive feedback. I was really happy to read that you enjoyed the facilities of room 52 and you were satisfied with our friendly team. Indeed this is one of our most popular Executive room even though it is sometimes called haunted. Just to let you know that according the history of... More 

Barton, United Kingdom
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were so looking forward to our first stay at this fine looking hotel. Oh dear what a let down. The good points: Incredible smart polite helpful receptionist. She even carried one of our cases upstairs for us. Other reception staff during our stay were equally helpful and polite. The bad points: The parking was difficult and we had to... More 

Was this review helpful? Yes 1
WhatleyHall, Rooms Division Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Banbury Whately Hall. I was really pleased to read your comments on our helpful Reception staff, I will be certain to pass your kind words to the team. I was very disappointed to read your detailed feedback about our breakfast service and bathroom... More 

Banbury, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I went here for my 30th birthday it was a surprise a a good one at that. We had a conference room for the day and was able to make full use of the facilities. The 3 course meal was amazing and very much worth every penny. Great food great service.

Was this review helpful? Yes 1
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you ever so much for your really great review following your birthday celebration here at Mercure Banbury Whately Hall. I am naturally very pleased to read how much you enjoyed the meal and were able to make use of the hotel facilities. Once again thank you very much and I do hope that we will be able... More 

Leigh-on Sea, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My partner received a £200 gift card for 25 years service in the NHS and chose to use it on 2 nights at this hotel for us to celebrate my 60th birthday. I was delighted when he told me it was a 17th century hotel so little did we realise we'd be staying in a very plain, featureless room in... More 

Was this review helpful? Yes 1
WhatleyHall, Rooms Division Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Banbury Whately Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of the attractions of the UK is the exposure to all the history. This hotel has that in spades! Quaint hotel, great staff and breakfast plus they have their ghost! Well located and easy walking distance to the railroad station. For the Harry Potter fans out there, this is a cross between Diagonal Alley and the "typical" English village

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you very much indeed for your 5 out of 5 review following your stay with us. I am so happy to read that you enjoyed the character of our 17th century hotel and am especially pleased to read how great you think our team are, I will be certain to pass on you very kind comments to... More 

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