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Mercure Banbury Whately Hall Hotel

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17-19 Horse Fair, Banbury Cross, Banbury OX16 0AN, England (Formerly Mercure Whately Hall Hotel)
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Mercure Banbury Whately Hall Hotel
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579 Reviews from our TripAdvisor Community

Traveler rating
    137
    226
    128
    60
    28
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282
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Irthlingborough, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We got married here just over a week ago, and from the moment we first stepped into the hotel over a year ago until we left the day after our wedding, the staff at the Whately have gone out of their way to make our wedding perfect. The main part of the hotel is hundreds of years old, and this... More 

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guests, First of all congratulations on your recent wedding. I am delighted to read your very kind words following your wedding and celebration here at Mercure Whately Hall. I am really pleased to see how much you enjoyed the meals that were served and of course thank you so much for your comments regarding the team we have here... More 

London
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Mercure a couple of times now for 1-night stays. Yes it is a very average hotel. Yes it is a bit tatty but given it's history, it also has a bit of charm, and the double bedrooms are more than adequate. But what gets my vote is it is good value for the price for Banbury, particularly... More 

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank you very much for posting your review following a recent stay here with us. I am very happy to read that you found us good value for money. I note your comments regarding the overall condition of the hotel and we are hoping to address this as part of our on going decoration programme. Once again many... More 

Birmingham, England, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely hotel, right in the middle of Banbury.... Our spacious room had huge old oak beams, a great bathroom with a full size bath, flat screen TV and choccie biscuits.... What more could a girl ask for.... There's loads to do locally and some great eating places and pubs - altogether a great place to stay, wonderful... More 

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you for your positive review following your stay with us here at Mercure Whately Hall Hotel. I am very pleased to read how much you enjoyed your stay us and in particular the character of your bedroom as well as our ideal location for exploring the town and surrounding area. Once again many thanks and I do... More 

Kent, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed two nights in execitive room. First night Friday for a wedding on the Saturday that was using the hotel for the wedding breakfast and evening party. Travelled up from kent with wife, arriving mid evening. Booked in and went to room which was fine. Very large bed and plenty of room. Went down to bar at 9pm and ordered... More 

Was this review helpful? Yes 1
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you very much for your comments following your stay with us. I am, of course, very sorry to read that we clearly fell short of our normal high levels of service in a number of areas and as mentioned in the email to yourself I have addressed these complaints with the member of staff concerned as well... More 

Miami, Florida
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is about 12 minute walk from the railway station. I had baggage, so it was a bit of a haul to walk to the hotel, but it was easy to find. The location is good. It is near the high street, restaurants, banks, etc. I was promptly checked in at reception and was sent to my room in... More 

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, Thank for taking the time to post your comments following a recent stay here with us. I am sorry to read your comments regarding our bedrooms in the new wing but understand that the decor is perhaps not to everyones taste. I am happy to read that you found the room comfortable, I am pleased to say that... More 

Top Contributor
54 reviews 54 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the old main part of hotel ,it creaks and groans as you move around ,so would I after 3/400 hundred years,plenty of atmosphere nice size room. Cinema right next door,restaurants ,shops including a modern Marks and Spencer within easy easy walking distance. The lady who booked us in ,very efficient and welcoming credit to Mercure,cannot remember her name... More 

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you very much for your kind review following your recent stay with us here at Mercure Whately Hall Hotel. I am happy to read that you enjoyed the charachter of our hotel, sweeky floorboards included !! I will also be certain to pass on your very kind words regarding my collegue on Reception who checked you in,... More 

Senior Contributor
33 reviews 33 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel was booked for me on account and there was an issue from the start. I arrived to check in and part of my reservation was missing. There was no evening meal included. I was told to check into my room and to come back before my table reservation. I returned and it took me ten minutes to get... More 

Was this review helpful? Yes 1
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest, I am very sorry to read your comments following your recent stay with us. As you have raised a number of very serious issues I would be very grateful if you could contact me directly at the hotel so I can speak with you persoanlly about these. The hotel telephone number is 01295253261 or email me on michael.williams@accor.com... More 

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Exmouth, United Kingdom
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7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 1 night. Having asked for quiet room was disappointed to be put in a bedroom facing main road. We assumed all quiet rooms had gone, and as we only wanted 1 night and knew we would be late back didn't ask to be moved. What we hadn't thought about was the town clock opposite striking on the... More 

Was this review helpful? Yes
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review

Dear Guest Thank you very much for taking the time to review your recent stay here with us. I am very sorry that on this occasion we were unable to accommodate your request for a room at the rear of the building. We are looking into solutions in terms of extra glazing for the bedrooms at the front of the... More 

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