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Holiday Inn Basildon

3.0 of 5 Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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Holiday Inn  Basildon
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279 reviews from our community

Traveler rating
    48
    114
    70
    32
    15
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27
54
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128
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hopton on Sea, United Kingdom
Top Contributor
133 reviews 133 reviews
81 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed for one night. Hotel is well located about £6 in a taxi from Basildon train station. There are lots of restaurants, cinema, shops etc all within walking distance, i.e. next door! I arrived early and managed to check in which was very helpful. Rooms are well equipped, bathroom a little tired but still clean. Rooms were very warm... More 

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here a week previous and encountered issues not really the hotels fault but ruined our stay. The hotel well not the hotel more one of the managers Alex done everything he could to apologise and really went above and beyond. We were offered 2 nights bed and breakfast on the hotel and because it was my girlfriends birthday... More 

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Bexhill-on-Sea, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Over the Christmas period along with my wife we had a room in the hotel and were very pleasantly surprised by quality of the service provided. The reception desk was well manned even on Christmas day by staff that were more than willing to ensure that the guests had a good Christmas. The room was well aired and had been... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review of our hotel. I am delighted that you enjoyed your stay and I hope that you had a great Christmas and New Year. I hope to see you back with us soon Kind regards Kevin Coombes General Manager More 

Kenilworth, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've been staying here regularly now on business for a few months. Stay 3 to 4 nights per week.. Only decent hotel around these parts and the fact that this one gets a poor rating says a lot about it's competition. Staff behind reception are great. The rest are very untrained in the ways of behaving in front of staff.... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of the The Holiday Inn Basildon. I am sorry to read that you are unhappy with the services and product that we offer, in particular the service offered by our team members and the charges we apply for internet. Please be assured that your feedback is taken seriously at the hotel and will... More 

Travelers are raving about these Basildon hotels

London, United Kingdom
Top Contributor
63 reviews 63 reviews
46 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

located at the Basildon festival leisure park complex with ample car parking. Hotel is of a good standard with adequate sized clean rooms. the standard room contains a comfy double bed, desk, flat screen TV, iron, trouser press :-), coffee facilities, bath, over bath shower. ( no safe). the room overlooking the lake and garden were very quite. The bar... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased that you enjoyed your stay with us and enjoyed the breakfast too. I hope you have a great 2015 and I look forward to seeing you back at the hotel soon. Kind regards Kevin Coombes General Manager More 

Cambridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed at the holiday inn christmas eve and day,really nice bar area,staff were all fantastic,even if they were working over the holidays,Alex on reception stands out,most helpful,the room was very clean and the beds comfortable,bathroom large and clean. the breakfast was superb(even though at £15.95 a head,a little expensive)i really cant say i have had better either in choice or... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased to read that you enjoyed your stay with us and hope to see you back at the hotel soon. Kind regards Kevin Coombes General Manager More 

Chonburi, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 23, 2014

I stayed here for one night due to a company Christmas party nearby. Overall I thought it was nice hotel in an ideal location. The room and bathroom were very clean, comfortable bed with a nice chair and widescreen tv. I got a very quiets nights sleep and heard no outside noise. The bar area was decorated well with friendly... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of our hotel. I am pleased to read that you enjoyed your stay with us but must apologise for the service that was delivered to you at reception. Please be assured that your feedback will be shared with the team to make improvements for the future. Once again - Many Thanks Kevin Coombes... More 

London
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2014

I attended a Christmas event with my wife and work colleagues. A sit down meal, disco and all inclusive bar for an acceptably competitive price. Put this together with friendly professional staff and competitively priced rooms and you have a winning combination. The one reason I look forward to staying at this hotel are the amazingly comfortable mattresses, wow do... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am so pleased that you enjoyed your stay with us and we all look forward to welcoming you back to the hotel soon. Kind regards Kevin Coombes General Manager More 

Somerset, England
Top Contributor
105 reviews 105 reviews
32 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 10, 2014

My wife and I stayed at this hotel, last weekend, once again to visit friends and family. We were given the room we have had many times in the past. We made use of the bar for lunch and the sandwiches were very good. We both slept well and had a lovely breakfast on Sunday morning with our friends who... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of our hotel. I am pleased that you enjoyed your stay with us although it seems your check in experience with us was not great. Upon your return I am sure you will find us at our best and your complete experience with us whilst here at the hotel will have been improved.... More 

Birmingham, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 9, 2014

Overall the hotel was ok, comfortable bed, clean and pleasant room. Liked the comfy armchair.staff were friendly and helpful in the main. Parking adequate. Loved the Canada Geese. Couple of niggles: wooden stirring sticks in the bar - cheap looking and ugly. Light gone in the bathroom (all hotel lighting is sadly lacking at the best of times) didn't the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Minstral1050, Thank you for your feedback. It is lovely to hear you found the bed comfortable and the room clean and pleasant. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your stay was not as comfortable as it could have been due to the fire alarm... More 

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Additional Information about Holiday Inn Basildon

Address: Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
Phone Number:
Location: United Kingdom > England > Essex > Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn
Holiday Inn Basildon Essex

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