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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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Holiday Inn  Basildon
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284 reviews from our community

Traveler rating
    48
    117
    71
    33
    15
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colchester, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars NEW

The staff at this hotel were helpful & very pleasant. The room was clean & tidy. Service was good. BUT - on returning to our room on the 4th floor in the evening, there was an overwhelming smell of cigarette smoke! Quite apart from the fact that smoking in public buildings is illegal, I would imagine that the hotel insurance... More 

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Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here a few times as I have family in the area. Every time the staff have been fantastic. The breakfast is very good, especially the pancake making machine which my kids like very much! The hotel is located a short taxi ride from the centre of Basildon and the rail/bus station but is right next to what's known... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased that you enjoyed your stay with us and found the team to friendly and welcoming. Your feedback is vital to us and will help us to make improvements in the future. Once again - thank you for your time Kevin Coombes General Manager More 

Nottingham England
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We often travel to this part of Essex to visit relatives and usually stay in a Premier Inn as we dont require many facilities. However this time we stayed here and what an improvement on our usual places. The room decor isn't anything to praise but it was warm and quiet with a good TV. What we liked most were... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guset Thank you for your recent comments. Welcome to the Holiday Inn Basildon - I am so pleased that you enjoyed your stay. I do hope that the next time you are in the area - you choose to stay with us again. Thank you again for your feedback. Kind regards Kevin Coombes General Manager More 

De Mortel
Top Contributor
121 reviews 121 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Average hotel in need of refurbishing. Great staff, good breakfast, nothing special beside the views on the lake. Might be better in summertime. However when you like this Bas Vegas possibilities, you may even enjoybyour stay here. We also had dinner in the Hotel, food was exactly what we expected, not good, not bad.

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your comments. It is always our aim to delight our guests each time they stay with us and it would seem that on this occasion we failed to do so - so please accept my apologies. Your feedback is very useful to us and will be used to help us make improvements in the future,... More 

Hopton on Sea, United Kingdom
Top Contributor
140 reviews 140 reviews
84 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for one night. Hotel is well located about £6 in a taxi from Basildon train station. There are lots of restaurants, cinema, shops etc all within walking distance, i.e. next door! I arrived early and managed to check in which was very helpful. Rooms are well equipped, bathroom a little tired but still clean. Rooms were very warm... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent comments. I am pleased that you enjoyed your stay with us, although we could have done better for you with the heating, so for that please accept my apologies. I do hope that we will see you back soon Kind regards Kevin Coombes General Manager More 

Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here a week previous and encountered issues not really the hotels fault but ruined our stay. The hotel well not the hotel more one of the managers Alex done everything he could to apologise and really went above and beyond. We were offered 2 nights bed and breakfast on the hotel and because it was my girlfriends birthday... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review. I am pleased to read that you had a good stay with us and were looked after by Alex, my Front Office Manager. We all look forward to welcoming you back soon. Kind regards Kevin. More 

Bexhill-on-Sea, United Kingdom
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 13, 2015

Over the Christmas period along with my wife we had a room in the hotel and were very pleasantly surprised by quality of the service provided. The reception desk was well manned even on Christmas day by staff that were more than willing to ensure that the guests had a good Christmas. The room was well aired and had been... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review of our hotel. I am delighted that you enjoyed your stay and I hope that you had a great Christmas and New Year. I hope to see you back with us soon Kind regards Kevin Coombes General Manager More 

Kenilworth, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 6, 2015

I've been staying here regularly now on business for a few months. Stay 3 to 4 nights per week.. Only decent hotel around these parts and the fact that this one gets a poor rating says a lot about it's competition. Staff behind reception are great. The rest are very untrained in the ways of behaving in front of staff.... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of the The Holiday Inn Basildon. I am sorry to read that you are unhappy with the services and product that we offer, in particular the service offered by our team members and the charges we apply for internet. Please be assured that your feedback is taken seriously at the hotel and will... More 

Travelers are raving about these Basildon hotels

London, United Kingdom
Top Contributor
67 reviews 67 reviews
48 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 4, 2015 via mobile

located at the Basildon festival leisure park complex with ample car parking. Hotel is of a good standard with adequate sized clean rooms. the standard room contains a comfy double bed, desk, flat screen TV, iron, trouser press :-), coffee facilities, bath, over bath shower. ( no safe). the room overlooking the lake and garden were very quite. The bar... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased that you enjoyed your stay with us and enjoyed the breakfast too. I hope you have a great 2015 and I look forward to seeing you back at the hotel soon. Kind regards Kevin Coombes General Manager More 

Cambridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 30, 2014

stayed at the holiday inn christmas eve and day,really nice bar area,staff were all fantastic,even if they were working over the holidays,Alex on reception stands out,most helpful,the room was very clean and the beds comfortable,bathroom large and clean. the breakfast was superb(even though at £15.95 a head,a little expensive)i really cant say i have had better either in choice or... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased to read that you enjoyed your stay with us and hope to see you back at the hotel soon. Kind regards Kevin Coombes General Manager More 

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Additional Information about Holiday Inn Basildon

Address: Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
Phone Number:
Location: United Kingdom > England > Essex > Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn
Holiday Inn Basildon Essex

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