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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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320 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cheshire, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed yesterday NEW

The ordinary double rooms show signs of wear and age. The bathrooms very tiny and tired. The Exec rooms on the third floor are better but the beds are still only double and quite hard,(they may be new). Bathroom still old but brighter and in the whole the room was clean and the towels large and soft.

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Belfast, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've had to stay here a number of times with work. It's a Holiday Inn with adequate rooms. Always recognised me as an IHG member and there's always a little treat for IHG guests (normal a club bar). The executive rooms are nice and big but are at the front of the hotel that can be noisy as it overlooks... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thanks for your feedback. I must agree with you about the breakfast - it's great isn't it? Next time you stay ask one of the team for the kippers, they really do set you up for a great day. I am pleased you had a good stay with us and we all look forward to seeing you back... More 

Eastbourne, United Kingdom
Level Contributor
73 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked the Holiday Inn while working at the Brentwood Festival. My check in was very promt by the helpful receptionist. I requested a quiet room and thats exactly what I got! My room was very clean, spacious and comfortable. Parking wasn't an issue and its free. My only issue was the cost of the breakfast, £16.95! Really! Toby Carvery,... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thanks for your feedback - we really do listen and take note of what our guests tell us. I am pleased that you enjoyed your stay with us and apart from the cost of breakfast found everything to be just as you had expected. I am delighted to tell you that we have reviewed our breakfast price which... More 

ireland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 stars Reviewed 1 week ago

First impressions should count...the hotel looked very nice when we first arrived.. However we were very disappointed with it overall. The "welcome" at reception was frosty to say the least, there was a problem with the computer so we were delayed.no apology for this. We received only one card per room. One of them didnt work when we returned later... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your feedback. I am so sorry to read that you didn't enjoy your stay and that you were not welcomed to the hotel in a way that reflects the high standard of service that we aim to deliver. Please rest assured that as a result of your comments I have spoken directly to my Front... More 

Travelers are raving about these Basildon hotels

1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a great location, set at the side of 'Bas Vegas' which includes a lot of restaurants, which is great for food and drinks on a night. My room overlooked the lake and the gardens and the air con was brilliant as I stopped when there was a heatwave! It was also very quiet in the rooms... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased that on the whole, you had a good stay and enjoyed the hotel. We have listened to your feedback in relation to the cost of our breakfast and our new prices are now the most competitive locally, starting from £7.50 during the weekends and £10.00 during the week. Both of... More 

Liskeard
1 review
4 of 5 stars Reviewed 4 weeks ago

No complaints about this hotel, you get good standards and facilities for the money you pay. However my one niggle is the charge for internet use, a lot of us use wi fi just for local convenience, not only do they charge for this service which most don't the charge is £5 per hour, yes you heard right £5 per... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased to read that you had a good stay with us and found the hotel to offer everything that you expected. We do now offer free internet to all of our IHG Reward Club Members which is free to join and in December of this year, are planning to extend that... More 

Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here as we needed to attend a wedding close by. The room was clean and comfortable and all the staff were really friendly and helpful. As with most holiday inns finding a plug near a mirror was a task but nothing to ruin your stay. On the whole a good functional hotel

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of the Holiday Inn Basildon. I am pleased to read that you had everything you needed during your stay and we met with your expectations. I hope the wedding went well and that you had a great day - please pass on our best wishes to the newly weds and wish them the... More 

1 review
5 of 5 stars Reviewed June 15, 2015

After staying at the hotel for 4days we have left feeling very relaxed, the hotel staff are very welcoming and pleasant, the hotel itself is good value for money and we had nothing to complain about. We were given a lakeside/garden room for our stay and the rooms were kept clean for us each day with all the amenities that... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for our lovely review. I am so pleased that you enjoyed your stay and felt relaxed after 4 days of lake and garden views. The team will be delighted to know that you had a great time. Thanks again Kevin Coombes General Manager More 

India
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 14, 2015

I had enjoyed the Stay and specially they received us a very good manner. Though it costs more than i thought but great i came here for Office Work and even we are enjoyed the conference Hall for our meeting with Some Italian Representative for Business Deal and its succeed.The Zoo near to the Hotel is the main attraction for... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thanks for your feedback - what a great review of the hotel. In particular, the reception team will be delighted to know that you rank them the best in the UK. Amazing feedback - Thanks. Kind regards Kevin Coombes General Manager More 

1 review
5 of 5 stars Reviewed June 13, 2015 via mobile

Having stayed here recently I can honestly say that it was one of the most enjoyable hotel stays I have probably ever had. Upon arriving we were checked in by a lovely, friendly, chatty lady named Debbie who could not have been any more help. The room was lovely and clean and the breakfast was amazing. I will definitely be... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Five out of five is the reason we come to work..!! Thank you so much for your great review of the hotel and the really great feedback on the service delivered to you by Debbie. She will be delighted to know that she made all the difference. See you back soon Regards Kevin Coombes General Manager More 

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