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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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Holiday Inn  Basildon
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295 reviews from our community

Traveler rating
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    73
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I reviewed this hotel 2 years ago I am not sure how I was so nice, this is hugely overpriced for such a low standard. Rooms are still small and now showing there age, I had a nice big stain in my room which had obviously been there for sometime. The bathroom not exactly being fitted to a high standard... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review of the Holiday Inn Basildon. I am sorry to read that your stay with us was not an enjoyable one and that your experience with us did not reflect the usual high standards that we generally operate to. Feedback is vital to us here at the hotel as it helps us to... More 

Lancs
Top Contributor
108 reviews 108 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

Good rooms, good food, great staff, a bit out of town and very noisy when the nearby nightclub closes at 1:30am, but your room does come with ear plugs lol! (I am not joking) overall just a rest stop and not a place to spend a holiday based from, good location from M25 and Southend roads

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your comments regarding your recent stay with us at the Holiday Inn Basildon. I am pleased to read that in the main, you enjoyed your stay with us but do apologise for any noise disturbances you experienced. I will pass your comments on to the team, who will be delighted to know that you found... More 

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stopped for 2 nights and had the most enjoyable stay, rooms were comfortable and breakfast was lovely so much variety,also asked for higher floor which turned out to be good because we had lovely views looking out over the lake

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of the Holiday Inn Basildon. I am pleased that you enjoyed your stay with us and we all look forward to welcoming you back to the hotel soon. Kind regards Kevin Coombes General Manager More 

Billericay, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The experience I enjoyed was a visit not a stay. Plenty of parking entrance clean and modern we were guests at a Masonic dinner, all drinks at the usual captive prices. The dining room set to the festival committee wishes: excelant. The meal was 4 courses all served efficiently , but our only complaint was the food could have been... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Rodney F, We truly appreciate you taking the time to post your review and all the nice comments about the parking and dining room set up. Your feedback with the food served has been noted for review and future considerations. Please accept our apologies for any dissatisfaction this has caused you. Once again, thank you for your thoughtful comments.... More 

Scotland
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 1 night visiting family in Laindon Essex and it was ideal. For the price the bed is lovely and comfortable, the room very clean and the staff welcoming and friendly. I didnt have any food or drink in the hotel as we were out with friends.

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review of the hotel. I am pleased to read that you enjoyed your stay with us and we all hope to see you back at our hotel soon. Kind regards Kevin Coombes General Manager More 

Wookey, Wells, United Kingdom
Top Contributor
73 reviews 73 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Check in was nice a quick asked for higher floor which we requested and nice view looking out over the lake which was nice. Rooms were comfortable nice beds ideal for what we wanted. Bathroom was a bit small. Breakfast was good nice selection, which was included in our room rate. Didnt have to pay for car park which was... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for you review of the Holiday Inn Basildon. I am pleased that you enjoyed your stay and in particular, enjoyed a great breakfast with us during your time with us. We look forward to welcoming you back to the hotel soon. Kind regards Kevin Coombes General Manager More 

Cambridge, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2015

I'm reviewing this as a business user. Stay here lots. Never noticed smoking problem. Sounds like an anti social guest? I am a smoker. Rules about not smoking in rooms are VERY clear in the rooms I've stayed in. Great location for me as I am in Essex area on business. Set in Festival leisure park. Gym. Cinema. Wide choice... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of the Holiday Inn Basildon - I am pleased that the hotel offers everything you need during your time away from home, whilst on business in the area. I will pass on your comments to the team who will be delighted to know that you find them to be polite and friendly towards... More 

Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 22, 2015

CHECK IN: Friendly and efficient staff. Easy check-in. ROOM: Tightly cramped- not much room to move. Room had 2 single beds- bouncy and if I sit on the edge, I felt the other end of the mattress picking up- cheap mattress. The carpet was stained and there were lots of scuffs and marks on the doors and door jambs. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear tbiscuit, Thank you for taking the time to express your thoughts and concerns. I'm glad to hear you found our front desk staff agent to be personable and cheerful and that your check in experience was pleasant and smooth. However, I like to apologize that the room and also water pressure in the bathroom was not up to par... More 

ipswich
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 15, 2015

the staff was very friendly. A clean hotel and a nice room. I would say is I was shocked to see people people smoking in the rooms as I was outside as I thought It was a no smoking hotel. Also the ac was a bit noisy but not enough to spoil it but I would stay there again

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of the Holiday Inn Basildon. I am pleased to read that you enjoyed your stay and would use us again in the future. Just to confirm, we are a non smoking hotel and do not allow smoking inside of the building. Kind regards Kevin Coombes General Manager More 

2 reviews
5 of 5 stars Reviewed March 11, 2015 via mobile

I didn't have much expectation from this hotel but I checked out with a feeling of being very well thought of as a customer and valued which has made my opinion of Holiday Inn sky rocket. The hotel was very clean, tidy and although no frills in the rooms very functional and comfortable. The main thing that set this hotel... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest What a lovely review. Thank you for your kind comments in relation to your stay with us at the Holiday Inn Basildon. I am so pleased that you found the the team to be friendly and welcoming and pleased that you have recognised them by name too. I will be sure to pass your comments on the team... More 

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