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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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Holiday Inn  Basildon
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305 reviews from our community

Traveler rating
    53
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    76
    34
    17
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33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Weybridge, United Kingdom
Top Contributor
69 reviews 69 reviews
48 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our second time staying here as my daughter lives nearby. We attended a family wedding on 16th May - check in was great, got the room we requested as stayed in it before overlooking the lake. Weather was kind to us and had a drink overlooking the lake. It does what it says on the tin and for the price... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

On entering the room I was greeted by what seemed like the smell of a previous guests mouldy sandwich left in the room to fester for a number of weeks. I did a quick search but couldn't find it so I turned up the A/C and opened the windows wider to try and air the room. Proceeding to have a... More 

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Travelers are raving about these Basildon hotels

Birmingham, United Kingdom
Top Contributor
54 reviews 54 reviews
33 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We checked in with Jutta who did not have great knowledge of services provided in hotel. Lack of knowledge about Priviledge Club. When entered the room noticed that towels in bathroom were messed up like somebody used them. It was 3 of us nut the room was only set for two. We asked the receptionist to prepare the bed and... More 

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Essex
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Nice comfy bed with TV, desk, iron, kettle etc. The latch on the door didn't work and bathroom wasn't the cleanest but you get what you pay for I suppose. You could order breakfast on the door hanger aswell as a DND sign, although you could hear other people next door occasionally and in the corridor. It's in a good... More 

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Southend-on-Sea, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here over the bank holiday holiday weekend (03/05/2015) and was a lovely stat as always. We got given a lovely room over looking the lake, and the staff were fabulous as always. Great Breakfast as always as well, plenty of selection, and the cooked breakfast is delicious. Had room service the night we were there, and that was equally... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Really hard to find and then they charged over £3 for a cup of tea in a paper cup. Thats a lot for some water on a teabag..still laughing now..avoid these ripoff places so they dont get away with it......

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear jefftax121, Thank you for taking the time to review our hotel on TripAdvisor. We regret to hear that you found the pricing for the tea, high. We would like to follow-up on your experience, thus we have sent you a private message so that we can get further details regarding this We thank you again for your assessment and... More 

Birmingham, UK
Contributor
11 reviews 11 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night as I had business to attend to in Chelmsford. The hotel is in a good and convenient location, with access to a host of amenities on the Festival park (pubs, bars, restaurants etc). As previous reviewers have commented, yes the hotel is looking a bit tired and dated but all in all it was... More 

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Illogan, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having lived in Essex as a child when the New Town of Basildon was first built, I was not particularly anxious to attend a wedding in this area, however I was pleasantly surprised at how the town has matured. The Holiday Inn is set in an estate surrounded by trees with a tranquil lake immediately outside the accommodation where fishermen... More 

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Maldon, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very comfortable beds -best nights sleep !! Although opposite Festival park with clubs and eateries very quiet. Hotel staff very pleasant and helpful. Nothing too much trouble. Excellent breakfast, waiting staff attentive and helpful. All in all a very good experience.

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Northwich, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here a couple of times in March 2015. We got large family rooms for a family of 4, cleaned properly daily, lovely breakfast with various options. I had to ask more than once for a high chair and the ladies at the bar counter were quite rude, like they didn't want to be there. No wheel chair to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Stella O, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding the breakfast service. We will address this concern. I assure... More 

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