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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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Holiday Inn  Basildon
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288 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I'm reviewing this as a business user. Stay here lots. Never noticed smoking problem. Sounds like an anti social guest? I am a smoker. Rules about not smoking in rooms are VERY clear in the rooms I've stayed in. Great location for me as I am in Essex area on business. Set in Festival leisure park. Gym. Cinema. Wide choice... More 

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Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

CHECK IN: Friendly and efficient staff. Easy check-in. ROOM: Tightly cramped- not much room to move. Room had 2 single beds- bouncy and if I sit on the edge, I felt the other end of the mattress picking up- cheap mattress. The carpet was stained and there were lots of scuffs and marks on the doors and door jambs. The... More 

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ipswich
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the staff was very friendly. A clean hotel and a nice room. I would say is I was shocked to see people people smoking in the rooms as I was outside as I thought It was a no smoking hotel. Also the ac was a bit noisy but not enough to spoil it but I would stay there again

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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I didn't have much expectation from this hotel but I checked out with a feeling of being very well thought of as a customer and valued which has made my opinion of Holiday Inn sky rocket. The hotel was very clean, tidy and although no frills in the rooms very functional and comfortable. The main thing that set this hotel... More 

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Colchester, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The staff at this hotel were helpful & very pleasant. The room was clean & tidy. Service was good. BUT - on returning to our room on the 4th floor in the evening, there was an overwhelming smell of cigarette smoke! Quite apart from the fact that smoking in public buildings is illegal, I would imagine that the hotel insurance... More 

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear JandF022, Thank you for staying with us and taking the time to express your thoughts and concerns. We are pleased to know that you regarded our rooms to be clean and our staff service friendly. However, we are very sorry you did not experience an exemplary hotel stay due to cigarette smoke in the hallway. Please know that this... More 

Travelers are raving about these Basildon hotels

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

I've stayed here a few times as I have family in the area. Every time the staff have been fantastic. The breakfast is very good, especially the pancake making machine which my kids like very much! The hotel is located a short taxi ride from the centre of Basildon and the rail/bus station but is right next to what's known... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased that you enjoyed your stay with us and found the team to friendly and welcoming. Your feedback is vital to us and will help us to make improvements in the future. Once again - thank you for your time Kevin Coombes General Manager More 

Nottingham England
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 10, 2015

We often travel to this part of Essex to visit relatives and usually stay in a Premier Inn as we dont require many facilities. However this time we stayed here and what an improvement on our usual places. The room decor isn't anything to praise but it was warm and quiet with a good TV. What we liked most were... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guset Thank you for your recent comments. Welcome to the Holiday Inn Basildon - I am so pleased that you enjoyed your stay. I do hope that the next time you are in the area - you choose to stay with us again. Thank you again for your feedback. Kind regards Kevin Coombes General Manager More 

De Mortel
Top Contributor
126 reviews 126 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed February 7, 2015 via mobile

Average hotel in need of refurbishing. Great staff, good breakfast, nothing special beside the views on the lake. Might be better in summertime. However when you like this Bas Vegas possibilities, you may even enjoybyour stay here. We also had dinner in the Hotel, food was exactly what we expected, not good, not bad.

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your comments. It is always our aim to delight our guests each time they stay with us and it would seem that on this occasion we failed to do so - so please accept my apologies. Your feedback is very useful to us and will be used to help us make improvements in the future,... More 

Hopton on Sea, United Kingdom
Top Contributor
143 reviews 143 reviews
84 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed for one night. Hotel is well located about £6 in a taxi from Basildon train station. There are lots of restaurants, cinema, shops etc all within walking distance, i.e. next door! I arrived early and managed to check in which was very helpful. Rooms are well equipped, bathroom a little tired but still clean. Rooms were very warm... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent comments. I am pleased that you enjoyed your stay with us, although we could have done better for you with the heating, so for that please accept my apologies. I do hope that we will see you back soon Kind regards Kevin Coombes General Manager More 

Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

We stayed here a week previous and encountered issues not really the hotels fault but ruined our stay. The hotel well not the hotel more one of the managers Alex done everything he could to apologise and really went above and beyond. We were offered 2 nights bed and breakfast on the hotel and because it was my girlfriends birthday... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review. I am pleased to read that you had a good stay with us and were looked after by Alex, my Front Office Manager. We all look forward to welcoming you back soon. Kind regards Kevin. More 

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