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All 7 Basildon hotels

Holiday Inn Basildon

3.0 of 5 Hotel   |   Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Ranked #5 of 7 hotels in Basildon
A recent review
5 of 5 stars reviewed 2 weeks ago
R0bbie78 Wickford, United Kingdom
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207 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Basildon, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I stay here frequently and it gets worse everyone I have to stay here. Rooms are noisy, room service takes an hour every time and it didn't turn up at all this time - tried to call and the phone is broken, bed had hairs and the place is dated. Premier inn round the corner is far nicer and better... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Nick19831 Thank you for your feedback in relation to your recent stay at the Holiday Inn Basildon. I am sorry to read that your experience with us was not a good one and that there were shortfalls in the service and product that was offered to you. Guest feedback is vital to us - it enables us to fix... More

Wickford, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I must point out I didn't personally stay the night here as I live nearby but many of our guests did quite happily. No the purpose of this review is to point out how friendly, helpful & professional the staff are here. Holiday Inn Basildon kindly provided connecting Guest suites ,FOC, to allow us to host a Fundraiser for the... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you so much for taking the time to leave such great feedback in relation to your recent event here at the hotel - we really do appreciate it. I am pleased that you had a great night and that you enjoyed your evening here at the Holiday Inn Basildon. Congratulations on your amazing fundraising total too -... More

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

i stayed here while on business,got a warm welcome from the lady who was being trained she was really professional and friendly and overall a great hotel..the only downside i have is was the mattress was uncomfortable.but i mentioned this to the same lady and she offered me a free breakfast which i thought was a nice gesture....

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of our hotel - I am pleased that on the whole you enjoyed your stay. We have two new team members on the front desk at the moment, Christiano and Sandy - both of whom will be delighted to hear such great feedback from yourself. I do hope we will see you back... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Stay at this hotel for sporting events at the nearby Sporting Village and it is really comfortable, clean with great staff. The beds are fantastic and setting things like temperature in the room is no trouble at all.

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased that you enjoyed your stay with us and were made to feel comfotable during your time at the hotel. I look forward to welcoming you back to The Holiday Inn Basildon soon. Kind regards Kevin Coombes General Manager More

Nottingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 3 nights mid week on business. Nice touch to be offered a complimentary glass of wine on arrival at 9pm. Well signposted for drivers, plenty of parking and efficient check in. Room has no fridge and bathroom grouting and paintwork needs attention. Very annoying TV that required at least 8 button pushes on remote to navigate to plain... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your feedback in relation to your stay at the Holiday Inn Basildon. Please accept my apologies for the faulty remote control in your room, I hope that it did not spoil your overall stay with us. Our Standard internet is currently offered free to oue Elite IHG Reward Club members with plans to extend this... More

London, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

We decided to stay here overnight as we was attending a party and as we've stayed in Holiday Inn hotels all over the world we know the hotels have wonderful customer service and clean welcoming rooms. I was wrong this is the worst, the cleanliness of the bathroom was poor to the point that we decided not to shower here... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest I am sorry to read that your stay with us was not a good one at all. Quite clearly, feedback such as your own is vital to us so that we can try our very best to get it right the first time for all of our guests. I have reviewed your comments with my Head Housekeeper who... More

Newcastle upon Tyne
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is average for a Holiday Inn - there is plenty of parking and its location on a leisure park, or Basvegas aa its known gives plenty of options for eating out. The rooms are ok with the amenities you would expect. There is a lake next to the hotel that attracts geese which can make a fair... More

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear supershearer, Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing.. It is unfortunate your stay was negatively impacted by the noise challenges you experienced. I am sorry for your dissatisfaction on some of... More

High Point, NC
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 10, 2014

I've been staying at the Holiday Inn Waterfront Walk for almost ten years. The rooms are small by American standards, but the hotel is always clean, the staff are always nice, and the rooms are relatively good prices when compared to the other area hotels. This is the best choice for Basildon by far.

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of the Holiday Inn Basildon. I am pleased that you had a good stay with us and enjoyed the facilities and service we offer. We do have some Executive rooms that are somewhat larger than our Standard rooms - which you may like to try should you return to the hotel - even... More

Modena, Italy
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 7, 2014

The hotel looks good, outside is nice and cute and the reception is good, but rooms and facilities are not up to the price you pay. For me it is absurd to even pay the WIFI connection, after paying and not a little the room.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear calgiuse, Thank you for taking the time to provide feedback on your stay. It is unfortunate the value prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff... More

Somerset, England
Top Contributor
50 reviews 50 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 26, 2014

We have been staying at this hotel since 1994 when we visit relatives in Essex. We stay because it meets our needs. It is central to our family. Reasonably priced on a weekend. Does good food although is surrounded by all manner of food outlets. Good bar service. Once again we were made welcome and well looked after in our... More

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of our hotel. As a loyal guest it is great to know that you enjoy the hotel and all that it has to offer and return year after year. I do hope you will continue to use us in the future Kind regards Kevin Coombes General Manager More

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Additional Information about Holiday Inn Basildon

Also Known As:
Holiday Inn Basildon Hotel
Holiday Inn Basildon Hotel Basildon
Holiday Inn Basildon
Basildon Holiday Inn
Holiday Inn Basildon Essex
Address: Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
Phone Number:
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 7 hotels in Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Basildon 3*
Official Description (provided by the hotel):
The Holiday Inn Basildon is located on the Festival Leisure Park set in its own grounds overlooking a picturesque garden and fishing lake. The Holiday Inn Basildon is 0.5 Miles from CNH tractor plant and 3 miles from Ford Motor Company research centre. We are only 40 minutes from Stansted Airport and 8 miles from the M25 Jct.29 With easy access to Lakeside and Bluewater shopping centres. The Holiday Inn Basildon bedrooms have High Speed Internet Access and are Air-Conditioned. Family, and accessible rooms are available. Meeting rooms and public areas have WIFI. We offer an extensive menu served daily in our lounge and 24 hour room service. The Holiday Inn Basildon is a popular venue for Meetings in the Academy Conference centre. The Holiday Inn Basildon also caters for Banqueting events including Dinner Dances and Weddings in our suites which can cater for up to 220 guests and has ample free parking, including accessible parking. The Festival Leisure Park adjacent to the hotel boasts a wide choice of restaurants, nightclubs and leisure activities, including a 10 screen Cinema and Bowling ally. As one of our guests at the hotel you can take advantage of complimentary one day passes to the Fitness First gym that is a two minute walk from the hotel. The Hotel offers leisure packages:- Shopping, family and Honeymoon. Kids Stay and Eat Free* making Holiday Inn Basildon an ideal location for a family short break. ... more   less 
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