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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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Holiday Inn  Basildon
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291 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Billericay, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The experience I enjoyed was a visit not a stay. Plenty of parking entrance clean and modern we were guests at a Masonic dinner, all drinks at the usual captive prices. The dining room set to the festival committee wishes: excelant. The meal was 4 courses all served efficiently , but our only complaint was the food could have been... More 

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Scotland
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 1 night visiting family in Laindon Essex and it was ideal. For the price the bed is lovely and comfortable, the room very clean and the staff welcoming and friendly. I didnt have any food or drink in the hotel as we were out with friends.

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Wookey, Wells, United Kingdom
Top Contributor
72 reviews 72 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was nice a quick asked for higher floor which we requested and nice view looking out over the lake which was nice. Rooms were comfortable nice beds ideal for what we wanted. Bathroom was a bit small. Breakfast was good nice selection, which was included in our room rate. Didnt have to pay for car park which was... More 

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Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm reviewing this as a business user. Stay here lots. Never noticed smoking problem. Sounds like an anti social guest? I am a smoker. Rules about not smoking in rooms are VERY clear in the rooms I've stayed in. Great location for me as I am in Essex area on business. Set in Festival leisure park. Gym. Cinema. Wide choice... More 

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Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

CHECK IN: Friendly and efficient staff. Easy check-in. ROOM: Tightly cramped- not much room to move. Room had 2 single beds- bouncy and if I sit on the edge, I felt the other end of the mattress picking up- cheap mattress. The carpet was stained and there were lots of scuffs and marks on the doors and door jambs. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear tbiscuit, Thank you for taking the time to express your thoughts and concerns. I'm glad to hear you found our front desk staff agent to be personable and cheerful and that your check in experience was pleasant and smooth. However, I like to apologize that the room and also water pressure in the bathroom was not up to par... More 

ipswich
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the staff was very friendly. A clean hotel and a nice room. I would say is I was shocked to see people people smoking in the rooms as I was outside as I thought It was a no smoking hotel. Also the ac was a bit noisy but not enough to spoil it but I would stay there again

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2 reviews
5 of 5 stars Reviewed March 11, 2015 via mobile

I didn't have much expectation from this hotel but I checked out with a feeling of being very well thought of as a customer and valued which has made my opinion of Holiday Inn sky rocket. The hotel was very clean, tidy and although no frills in the rooms very functional and comfortable. The main thing that set this hotel... More 

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Colchester, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 27, 2015

The staff at this hotel were helpful & very pleasant. The room was clean & tidy. Service was good. BUT - on returning to our room on the 4th floor in the evening, there was an overwhelming smell of cigarette smoke! Quite apart from the fact that smoking in public buildings is illegal, I would imagine that the hotel insurance... More 

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear JandF022, Thank you for staying with us and taking the time to express your thoughts and concerns. We are pleased to know that you regarded our rooms to be clean and our staff service friendly. However, we are very sorry you did not experience an exemplary hotel stay due to cigarette smoke in the hallway. Please know that this... More 

Travelers are raving about these Basildon hotels

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

I've stayed here a few times as I have family in the area. Every time the staff have been fantastic. The breakfast is very good, especially the pancake making machine which my kids like very much! The hotel is located a short taxi ride from the centre of Basildon and the rail/bus station but is right next to what's known... More 

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased that you enjoyed your stay with us and found the team to friendly and welcoming. Your feedback is vital to us and will help us to make improvements in the future. Once again - thank you for your time Kevin Coombes General Manager More 

Nottingham England
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 10, 2015

We often travel to this part of Essex to visit relatives and usually stay in a Premier Inn as we dont require many facilities. However this time we stayed here and what an improvement on our usual places. The room decor isn't anything to praise but it was warm and quiet with a good TV. What we liked most were... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guset Thank you for your recent comments. Welcome to the Holiday Inn Basildon - I am so pleased that you enjoyed your stay. I do hope that the next time you are in the area - you choose to stay with us again. Thank you again for your feedback. Kind regards Kevin Coombes General Manager More 

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