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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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1 room 1 guest
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Holiday Inn  Basildon
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328 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Loughborough, United Kingdom
Level Contributor
400 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
3 of 5 stars Reviewed 1 week ago

One of those late check in, early check out business trips so no real opportunity to experience the hotel. Location good being on the edge of town, plenty of parking and numerous "chain" restuarants in walking distance. Service was fine, and all very friendly. bed was Ok but a little soft for my liking. Bathroom, show all OK and clean.... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of our hotel - I am pleased that you had a good night with us during your recent stay in Basildon. What a shame you didn't have a little more time to enjoy both our evening menu and breakfast offerings, maybe should you return in the future you will be able to do... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

As a disable person in a wheelchair. I have to say that all the staff was very helpful always asking if there is any they could do for me. I only issue I had was in the wheelchair room was I found it I was unable to get to the right hand side of the bed due to the gape... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review of our hotel. I am pleased to read that you found the team to friendly and helpful which is what we aim to deliver to all of our guests each and every time. While we do our very best to make reasonable adjustments within the hotel for our wheelchair users, I am sorry... More 

solihull
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stopped here for a week with work. Room - ok, my room was clean but needed up dating. Food - breakfast, nice selection esp pancakes. Dinner - ok. Pate was nice. Situated in a nice area with lots to do by the hotel including a free gym...with a voucher from reception. Parking - always a space.

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thanks for your feedback. It's great to read that you enjoyed breakfast and in particular, the pancakes. They're my favourite too along with the chef's omelette's of course. We look forward to seeing you back here soon Regards Kevin General Manager More 

Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my friend were visiting festival lesuire park and we really enjoyed our stay . We had room 525 which is a really large spacious room with two double beds ! Hotel is very clean and tidy and staff are very friendly .

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest I am pleased that you enjoyed your stay with us and enjoyed the extra space in one of our "double double" family rooms. It's great to read that you found the team to be friendly and helpful - which is what we aim to deliver for all of our guests each and every time. Thanks for your feedback... More 

gloucester
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights it was ok, hotel needs updating, our room was alright apart from bath It had separate taps but unfortunately only a hot one available so cold water had to come from shower head fixed to tiles.The bar area was not good 1st night staff who had finished shift were sat on stools and barman talked to... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your feedback in relation to your recent stay at the Holiday Inn Basildon. Guest feedback is very important to us and we use it to make constant improvements in the way we operate. This is to ensure that our guests receive the service and product they expect when deciding to choose our hotel to stay... More 

Kingston upon Thames, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in the hotel in June for 1 night with my wife and 2 children. I was greeted very pleasantly the room was lovely and clean. The bar was nice and relaxed with a great outdoor space. The location is wonderful with plenty to do. Also lots of free parking spaces.

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thanks for your feedback - I am pleased that you enjoyed your stay with us recently with you family. You may have noticed during your stay that there is some construction work taking place on the Festival Park which is due to finish in October of this year. When complete it will include a new family leisure centre... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

There's plenty of free parking available and due to its location plenty of choices to eat. Staff were very friendly. Room was well presented and clean. Nice view over the lake and gazebo. Bathroom was pretty small but did the job. Walls and doors were a bit thin as you could hear every conversation in the hall but that seems... More 

Was this review helpful? Yes 1
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your feedback - I am pleased that you would choose to use us again in the future and we all look forward to seeing you back soon. Kind regards Kevin General Manager More 

Kingston-upon-Hull, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So I arrived here at about 3pm. I feel that the reception staff member was inconvenienced by my arrival and unlike my visit to Holiday Inn Southend the day before, I was given no information about the hotel at all. The building is not very modern but the room was clean and tidy albeit slightly cramped. As I hadn't been... More 

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IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Pet35, Thank you for writing a review about your stay with us. We are pleased to know that you found our rooms to be clean. However, we would like to apologize for the less than satisfactory level of service you received from our reception staff. We also regret any shortcomings you experienced during your visit. Reviews like yours are... More 

Cheshire, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The ordinary double rooms show signs of wear and age. The bathrooms very tiny and tired. The Exec rooms on the third floor are better but the beds are still only double and quite hard,(they may be new). Bathroom still old but brighter and in the whole the room was clean and the towels large and soft.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Karan F, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the cleanliness of the rooms. However, we are truly sorry if your stay was not a complete satisfactory... More 

Belfast, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 23, 2015

I've had to stay here a number of times with work. It's a Holiday Inn with adequate rooms. Always recognised me as an IHG member and there's always a little treat for IHG guests (normal a club bar). The executive rooms are nice and big but are at the front of the hotel that can be noisy as it overlooks... More 

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thanks for your feedback. I must agree with you about the breakfast - it's great isn't it? Next time you stay ask one of the team for the kippers, they really do set you up for a great day. I am pleased you had a good stay with us and we all look forward to seeing you back... More 

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