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Holiday Inn Basildon

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Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Holiday Inn  Basildon
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375 Reviews from our TripAdvisor Community

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Solihull, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

As usual staff were excellent in all areas, hotel us very dated, small bathroom which could do with renovation but bed was comfortable enough. Breakfast was excellent, good choice of food with specials offered. Could do with some leisure facilities as not the best area.

Helpful?
Thank Moray H
Basildon, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

The rooms versus the local Premier Inn are small and not well ventilated. The bathroom is also a lot smaller. Price wise, Premier Inn is also better value. However, HI have a bar and restaurant so this is a plus point. Would I stay here again? Only if there was no room elsewhere

Helpful?
Thank DW0073
Rainham, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

booked in on sat 30th Jan 2016 , vey helpful reception staff , room very clean spacious bed very comfy , bar area very clean , had the big sports channels on the tv. returned back at hotel around 01.20 went to the bar for a couple of drinks , was quite busy. but could only see 1 member of... More 

Helpful?
Thank Whu2k66
Tecumseh, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

First time in England since early 90's, and I had to travel here for business. Found Holiday Inn Basildon on the IHG website. BEST CHOICE I could have EVER hoped for. Staff were incredible from front desk to bar area. Coloum, Charlotte, Nicky, Harry, Daniel, Chevi and Demi were impecable never did I need for anything (I was there the... More 

Helpful?
Thank William S
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Hi just had 6 week staying here must admit probley one of the best hotels I have ever stoped in the bar staff are worth there wait in gold Nikki Callum harry best bar staff i have ever met more like grate friends so if you ever in basildon drop in to the holiday Inn and say hi to the... More 

Helpful?
Thank Herby220871
Sandbach, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We booked online and the room said would only cater for family of 4 so we phoned to check if our family of 5 would be ok. The room was massive and great value for money. The room was clean comfortable. The breakfast that was included was really good, offered a large choice of foods and the kids loved the... More 

Helpful?
Thank SLE1975
Leeds, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The holiday inn is functional but lacks any charm or comfort or even colour! All very bland. When premier inn offers bright colour schemes and large king size beds and a range of very comfortable seating and tables in its restaurants the Holiday Inn needs to raise its game. The bar area has no division from the lobby just one... More 

Helpful?
Thank Collegebrad
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Collegebrad, Thank you for staying with us and sharing your review. It is great to hear your positive feedback regarding the wonderful service you received from our staff. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am very disappointed that you did not find... More 

Travelers are raving about these Basildon hotels

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for a weekend for location purposes as close to where we needed to be. Extremely accommodating.... Alex on reception could not be more helpful, nothing was too much trouble - would stay again solely down to the staff - the Ladies serving breakfast where friendly and chatty too It's only a basic hotel - so no frills or four... More 

Helpful?
Thank A TripAdvisor Member
Norwich
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This is our second visit to the hotel & we were disappointed with the bathroom cleanliness and how dated it was. We were upset to find mould in the bathroom and body hairs where the bathroom hadn't been cleaned properly. The receptionist wasn't very warm and the room was extremely dated. Needs modernising and a deep Clean.

Helpful?
Thank rosieanddanny
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear rosieanddanny, Thank you for staying with us and for posting a review. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. Rest assured that the cleanliness of our rooms and our property, in general, has always been our main priority and I regret to read that it fell... More 

Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for the evening for a work Xmas party. The room was clean & tidy which is always important. I would say it is overpriced however. The rooms are very outdated & need to be refurbished & modernised. I've stayed across in the Travelodge in Festival leisure park before, and although very basic, it was better. Better value, better... More 

Helpful?
Thank Ben G
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Ben G, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We regret to hear that you found our rooms to be dated. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback... More 

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