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All 7 Basildon hotels

Holiday Inn Basildon

3.0 of 5 Hotel   |   Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Ranked #5 of 7 Hotels in Basildon
A recent review
3 of 5 stars reviewed today
Brian S Chesterfield, Michigan, United States
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264 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesterfield, Michigan, United States
Top Contributor
108 reviews 108 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed today NEW

I stay at a lot of IHG properties and this one is not as good as most. It is very dated. The staff do their best to make up for it. However, the room was uncomfortably warm and I never figured out how to moderate the temperature. My shower did not work for the first night. They did get it... More

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Basildon
1 review
2 of 5 stars Reviewed 6 days ago NEW

So we had a room booked for two nights on the Friday 14th an Saturday 15th of November the first nights stay was okay but the second night after going out ancoming back at 3o'clock an finally getting to sleep at 4 to be woken up by the fire alarm at just gone 8.45 an stand out side for nearly... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am sorry that you were disturbed by the fire alarm sounding and that you were requested to vacate the premises while the source of the alarm was identified by the Fire Brigade. As you can imagine - the safety of our guests and team members is always our number one priority and... More

Travelers are raving about these Basildon hotels

Chippenham, United Kingdom
Top Contributor
55 reviews 55 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my first stay at this particular IHG. Once I found it (the Holiday Inn sign is not illuminated), there was plenty of parking available. The reception was very friendly and efficient and I was checked in within a few minutes. I didn't realise I could have had free Wi-Fi which was a pain, but not the end of... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. I am pleased to read that you would use the hotel again if staying in the area, but it seems that on your recent visit you were not completely delighted with the service and product you received - which is how we want our guests to feel when using the Holiday Inn Basildon.... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Went to a 60th birthday party on Saturday in Laindon near Southend and hubby thought it would be a good idea to stay overnight somewhere so that we could have a drink (even though we only live about 40 minutes away). He booked this hotel and after weeks of jibes (from me)about "BasVegas" and "other hubbies take their wives to... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you very much for your review of the Holiday Inn Basildon. I am pleased that you enjoyed your stay with us during the weekend. Please accept my apologies for any inconvenience caused as a result of the fire alarms sounding on Sunday morning but as you can imagine - our fire detection systems are designed to protect... More

Sandbach, United Kingdom
Top Contributor
95 reviews 95 reviews
76 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night whilst on business. The reason I booked here was because my regular hotel was fully booked, however I am glad to have found this Holiday Inn as I will be travelling to Basildon regularly over the next year. The first point to note is that as it is on the edge of an entertainment /... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review. Your feedback has been very useful and helps us to make the right choices for the future. I am pleased that you enjoyed your time with us and we all look forward to welcoming you back to the hotel the next time you visit Basildon. Thank you again Kevin Coombes General Manager More

Bayside, New York
Top Contributor
95 reviews 95 reviews
69 hotel reviews
152 helpful votes 152 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at the Holiday Basildon for a visit to a client nearby. There were two others in that area (Travelodge and Premier Inn) were not that appearling from the reviews I've read. This Holiday Inn is located right in Leisure Festival Park with a number of restaurants within a very short walk - which was a major plus. This... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. It seems that we failed to delight you during your recent visit and for that I apologise. I am sorry that you did not enjoy your meal with us and your comments have now been passed to my Head Chef, who would of course like to be associated with my apologies. When you... More

worcestershire
Top Contributor
153 reviews 153 reviews
71 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent 3 nights here and had a comfortable stay. The staff were very friendly and I had a warm welcome on the Sunday night. My room on the fifth floor was a good size, had dated décor and the bathroom just had a shabby feel to it but it was clean and had all I needed. I had 3 excellent... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review - I am pleased that you enjoyed your 3 night stay with us at the Holiday Inn Basildon. As ever - guest feedback is vital to us and helps us make the right choices for the future - so thank you once again for your time. I do hope that we will see... More

Macclesfield, United Kingdom
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

twice in the last 6 months so we must be liking it this time rather than a Suite tried one of the Exec's on the front. Provided kept window close no over night noise and very relaxing 2 nights stay, with catching up with friends and shopping. Just need to train some more staff up on the coffee machine in... More

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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review of the Holiday Inn Basildon. I am delighted that you have chosen to stay with us again whilst in the area and hope that you do so again when you return. Thank you for your feedback in relation to our bar team members - it has been most helpful. Once again -... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As I was attending an event at the hotel, I decided that I would stay over to avoid travelling home late that evening. As I arrived I was greeted warmly, by a trainee receptionist (sorry forgot her name) who seemed very knowledgeable about everything and very happy to help. I was asked if I wanted to upgrade to an executive... More

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for taking the time to write a review of the Holiday Inn Basildon. I am pleased that you enjoyed your stay with us and am delighted that you met Janel on Reception who has recently joined the team. Please accept my apologies for the flickering light in your room - what a shame we didn't get... More

swansea
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My friend and I booked in for 1 night. After being stuck on the m25 for hours, were really grateful for the efficient and warm welcome we received on check-in. The receptionist who was named Chris deserves a special mention ( I think she felt sorry for us) gave us an upgrade to a very pleasant and comfortable room. A... More

Was this review helpful? Yes
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent feedback. I am pleased that you enjoyed your stay with us but likewise, apologise if breakfast was not served to our usual high standards. Thank you for your kind comments regarding the team and we all hope to see you back at the hotel soon. Kind regards Kevin Coombes General Manager More

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Additional Information about Holiday Inn Basildon

Address: Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
Phone Number:
Location: United Kingdom > England > Essex > Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn
Holiday Inn Basildon Essex

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