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The Palace Hotel

Palace Road, Buxton SK17 6AG, England
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The Palace Hotel
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The Palace Hotel
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1,310 reviews from our community

Traveler rating
    274
    414
    312
    190
    120
See reviews for
159
596
24
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lancaster, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

We returned to this hotel after a number of years and although it must be a real challenge to keep up such a grand old dame of a building, the public rooms at the Palace are gorgeous (check out the ceilings!) and the old-style ambience is still in evidence. What was most in view on this occasion though, was the... More 

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Situated close to the railway station and local amenities. Looks palatial as per its name, grand entrance in nice grounds, beautiful sweeping staircase and large function rooms. Lots of bedrooms, some in need of modernisation, but all clean and comfortable. Staff are fantastic, extremely helpful. Have stayed here many times over many years and would not hesitate to stay again!

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Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My family and I have lived in Buxton for over 40 years and we have seen the Palace Hotel change ownership many times and go through periods of highs and lows. We have attended many events there over the years including weddings, proms, anniversary parties, gigs, conferences and have been for dinner and lunch on may occasions. Mostly we have... More 

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Worcester, United Kingdom
Top Contributor
142 reviews 142 reviews
39 hotel reviews
112 helpful votes 112 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

WELL .....we checked in and out within 30 minutes, the heating was broken , the rooms are very dated and no WiFI. The Receptionist was very nice and let us leave without charging us, this really needs a complete refurb and then it would be wonderful.

Was this review helpful? Yes 1
Leicester, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

In a nutshell, I liked this hotel. My wife did too, but it lacks brio and in my opinion, misses a trick . The Palace Hotel needs to BLOW ITS OWN TRUMPET Its grand and imposing and well placed for walk to town or the Pavilion. The staff were helpful and the room was fine. Nicely decorated and warm but... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have just returned from a most enjoyable two nights at the Palace Hotel in Buxton. The hotel was very good with comfortable beds and a decent sized bathroom. The food was excellent, dinner had a wide range of choices for every course, and the breakfast buffet was very good indeed catering for all tastes. There are a couple of... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The food in this hotel is exceptional. The staff are very friendly and helpful. Rooms clean although the bathroom was in need of refurbishment. All in all an excellent stay. Would recommend. Wifi a bit hit and miss.

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Alison O, I am delighted to learn that you would recommend us to your friends and family. Thank you for leaving us such kind comments in particular regarding your evening meal and the friendly and helpful service you received. We do hope to welcome you back next time you are in the area. Kindest regards James Lake General Manager More 

Manchester, United Kingdom
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed 1 week ago

Where to start on this? Despite repeated requests I never actually met the ‘Conference Organiser’ (who I understand from the front desk was called Rachel) – who I would have expected to have been ‘front and centre’ in receiving and resolving any problems o The desk staff took the brunt of my concerns – simply not acceptable The venue did... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Dave H, I am sorry that you were disappointed with aspects of your function. The points that highlighted that you were disappointed with will be investigated with my management team, so that we can put new procedures in place. Thank you for bringing this to my attention. Kind regards James Lake General Manager More 

Buxton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Really enjoyable stay... but the real reason for writing this is to thank Alastair on reception for going above and beyond the call of duty to assist us While staying on business. Many thanks From John an Dave of Pike And Shot Events.

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear j w , Thank you for leaving us such kind comments regarding the service you received from Alastair. Your commendation of his service will be passed on to him, he will be overjoyed. We do hope to welcome you back next time you are in the area. Kind regards James Lake General Manager More 

Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked through a special deal on living social, I had not seen reviews before booking. So obviously when I saw such bad reviews it definitely lowered my expectations and put me off going but we had paid and booked so we just went with it. We actually had a lovely time at the palace hotel. We had a lovely... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear sarahhlilian, It is fantastic that despite reading bad reviews and your initial concerns that your stay here at the Palace Hotel. I am thrilled that your room, our leisure facilities and your evening meal surpassed your expectations. Thank you for taking the time to leave us such lovely comments. Your feedback about the slow service for afternoon has been... More 

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