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The Palace Hotel

4.0 of 5 Palace Road, Buxton SK17 6AG, England
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The Palace Hotel
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The Palace Hotel
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1,147 reviews from our community

Traveler rating
    245
    354
    276
    172
    100
See reviews for
143
522
23
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 3 days ago NEW

Don't expect the modern **** experience... the car park's too small, the room was too small (the bathroom was almost bigger than the bedroom), the lift needed a revamp, you had to queue for breakfast, the service was slow (not enough staff), there were piles of dead flies in the folds of the ceiling blinds in the restaurant conservatory, the... More

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear The_fixmeister, Thank you for leaving us your feedback. The points for improvement that you have mentioned have been fully taken on board. We do hope to see you again next time you are in the area. Kind regards James Lake General Manager More

Buxton
1 review
4 of 5 stars Reviewed 6 days ago NEW

this is a Victorian hotel and should be treated as when rating this hotel,staff great,rooms good,very clean,staff very very helpful and breakfast 10 out of 10, nice hotel,could not find fault apart from the fact that it could do with a make ov er but don't let that distract you from staying at this hotel

Review collected in partnership with this hotel

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Johnboy73463, I am extremely pleased that you enjoyed your stay with us at the Palace Hotel. Your kind words about our staff’s helpful service will be passed on to the team straight away. We hope to see you again when you are next in the area James Lake General Manager More

Contributor
17 reviews 17 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We booked the half day spa package for a group of 9, the treatments were lovely and the beauty rooms were nice and comfortable. The package included use of pool, gym and spa. The pool was lovely p. Quite small but very clean, the sauna and steam room were great but a little small for the amount of guests in... More

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Lucy9876543, Thank you for taking the time to leave this review. I do apologise regarding the slow and poor service during your dining experience. I have fed back you comments to my Food & Beverage Manager who is looking at training and procedures to ensure this doesn't happen again. I’m very pleased to hear you thoroughly enjoyed your spa... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

A group of girls went to what we thought would be a spa day, it was two birthdays and therefore we wanted to be together, the whole experience was badly organised and we was all split up, couldn't fit us in to have dinner together. The restaurant service was very slow and tried to serve us food on a table... More

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Kelly V, Thank you for your comments. I apologise your group was split up and the service was slow. Your feedback has been shared with the team and your comments allow us to make improvements for the future. I pleased your treatments were excellent and I hope you will return to the hotel in the future. Kind Regards James... More

Oxford, UK
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here a number of times, over many years. The Palace has been part of several different hotel chains, with varying degrees of success. Its new incarnation, as part of The Hotel Collection, is apparently very recent. Our over-riding impression was the great service we received from each and every member of staff. It didn't all seem to... More

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear AJBOxford, I am pleased you enjoyed your stay at the Palace Hotel and your meals were extremely good. It is great to hear the service at the hotel was extremely good. Your comments have been shared with the team and they are delighted with your recognition. Thank you for leaving a review and I hope you will return to... More

Nottinghamshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

This once Grand Old Lady & formerly a 5* (downgraded to 4*) Hotel unfortunately is now on life support and as per the title its is Over Priced, Over Rated & Vastly Under Funded. I stayed here this weekend as part of a Group of six coming together for a reunion, of ex Catering Students from the Renowned High Peak... More

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Steven H, Thank you for leaving us a review. Your feedback is welcomed and very much appreciated. I have read your comments carefully and they have been fully taken on board. Your kind words about our staff’s friendly and helpful service will be passed on to the team straight away. We do hope that you will visit us again... More

Buxton
1 review
4 of 5 stars Reviewed 1 week ago

Food and ground floor are 4/5 star but bedrooms only 2 star, however I would stay there again. The location is excellent and the breakfasts are outstanding. Lack of an alternative to the 3 course evening meal is a shame but there are plenty of other places to eat in Buxton.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Roger U, Thank you for leaving a review. I am pleased your breakfast was outstanding and the hotel is in an excellent location. I hope to welcome you back to the hotel in the future. Kind Regards James Jake General Manager More

Co Durham
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

First impressions were not good. I was in a Premium Double with a fab view, but the furniture was more than tired, the coffee table had cracks and splits and the chairs were very grubby. Bathroom very tired. The rest of our party, in three other rooms including a suite seemed to have better quality furnishings. The suite was great... More

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear gilmoreCoDurham, It is really nice to hear that you enjoyed breakfast and that the staff were really friendly and helpful. I have full taken onboard your comments regarding the issues raised in your room and the Maintenance Manager is also aware of this. I do hope that you will stay with us again very soon. Kind regards James Lake... More

Northamptonshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel, upon arrival, is beautiful. Plenty of parking, stunning building and interior. Ideal location too, just a stones throw away from the town centre with shops, cafes and restaurants. The staff were all extremely polite and helpful. We stayed half board so had breakfast and dinner included which was plentiful, had lots of variety and was top quality. The... More

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Laura C, I am pleased to hear that you and your party had an enjoyable stay with us and thank you for highlighting a few issues regarding your room. Rest assured, the Housekeeping Manager is fully aware of the issues as this is not to our usual high standards. I do hope that you will return to us again... More

Buxton
1 review
5 of 5 stars Reviewed 1 week ago

Very much enjoyed our third visit to The Palace in last few years. Location in centre of Buxton ideal for towns attractions. The staff are always friendly and helpful. The rooms differ in quality according to price. The Superior we had this time was well worth the small extra and definitely 4 star. The food in restaurant was plain and... More

Review collected in partnership with this hotel

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Richard Stewart N, Thank you for your loyal custom and returning to The Palace Hotel for another enjoyable stay. It is good to hear that the staff are constantly delivering excellent customer service and I will be praising them for this. I hope to welcome you back very soon! Kind regards James Lake General Manager More

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Additional Information about The Palace Hotel

Address: Palace Road, Buxton SK17 6AG, England
Location: United Kingdom > England > Derbyshire > Buxton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palace Hotel 4*
Number of rooms: 122
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton

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