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The Palace Hotel

4.0 of 5 Palace Road, Buxton SK17 6AG, England
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The Palace Hotel
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The Palace Hotel
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1,228 reviews from our community

Traveler rating
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    297
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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suffolk
Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our children went their own ways this year and we were left by ourselves this christmas after a family big party the week before. Time to relax unwind and watch or even join the fun. We chose The Palace because of various reviews that it would be good fun for christmas , and it was a full programme lots of... More 

Was this review helpful? Yes 1
Rayleigh
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Being a return trip to the Palace Hotel, we were encouraged by reports it had undergone some refurbishment. Unfortunately this clearly did not extend to our room, or the general decor on the top floor, where gaffer tape was holding the carpet together on the main corridor. The tired theme continued in our room, which had a distinctly faded atmosphere.... More 

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Worcester, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed here dec 2014 public areas good room needed makeover bathroom odd shape too cramped by toilet room 234 pool sauna and steam room good food good car park charge £3 a day !!!!! good position only 5 mins walk to town over all nice stay for 2 nights.

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear john p, I am pleased to read that you had an enjoyable stay and dining experience with us. Thank you for taking the time to leave us a review. We are in a fantastic location, I couldn't agree more and we hope to welcome you back next time you are visiting the area. Warm regards James Lake General Manager More 

Nottingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner and I stayed for two nights at the Palace hotel for our anniversary. I am normally somebody who reads Tripadvisor before booking anywhere to stay (if somewhat dubiously at times), however I saw an offer for the Palace and having previously stayed in Barcelo and Puma hotels, now Hotel Collection, I assumed this would be of the same... More 

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear NicolaIvy, It is great to read that the issues that were brought to my teams attention were resolved for you. Thank you for taking the time to leave us a review. Your feedback has been read carefully and has been taken on board fully. I do hope that you will return to us in the future Warm regards James... More 

barton upon humber
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

we got a good deal on this hotel with secret escapes. Large bedroom with views over town, bathroom was in need of modernising, but it was clean. Was woke up twice in the night with clock chiming near by. WE had a nice 3 course meal with a bottle of wine and a good breakfast, used the sauna and pool... More 

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear lynwilky, It is great to read that you thoroughly enjoyed your stay here with us from your room to your meals. I am however sorry to learn that the chiming clock from the town disturbed your sleep. Thank you for taking the time to leave us a lovely review. We do hope to welcome you back next time you... More 

Sheffield, United Kingdom
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here for a work Christmas party. I cannot fault the food or the service as the catering for our large party was exceptional. We have stayed before (no choice....work always books the party here) and this time had a much smaller room with a minuscule bathroom. We didn't change rooms because last time we did that we ended... More 

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Njames2000, I am pleased to read that both you and your colleagues enjoyed your meal and the service you received with us for your Christmas party. As you have mentioned we have refurbished parts of the hotel and realise that this needs to continue. Thank you for leaving us your feedback we do hope to welcome you back soon... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Awful place to stay. Like something out of a bad TV show. Shabby smelly and tired. Absolutely do not stay here. It is an experience I will never repeat. Hope it sells soon and a crazy investor spends money on it. Filthy and decrepit rooms torn carpet and pitiful old wardrobes

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Chris W, I'm disappointed you was not entirely happy with your visit. We have many guest who return year after year to enjoy what the hotel has to offer and we are also in an ideal location. It is sad to read that you did not feel the same way. I do hope you brought your comments to the... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Really decrepit foyer with furniture and fittings similar no actually far worse than a charity furniture store. Maybe 40 years since it had any work done on it. Was so looking forward to staying here but sincerely disappointed with the whole place. The hallway to the room we refused was littered with buckets collecting leaking roof water. Please save yourself... More 

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Lesley W, Please accept my sincere apologies for any disappointment caused. It is upsetting to learn that you were unhappy with aspects of your stay. Thank you for taking the time to leave us your feedback. We do hope that you will reconsider and return to us, so we can show you the improvements being made. Kind regards James... More 

Manchester, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our third visit to the Palace and yes she is a grand old lady who is very tired but still a pleasure to stay here. The staff are always so pleasant and accommodating and cannot fault the food.

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear ABC622014, I am delighted to read that you thoroughly enjoyed every aspect of your stay from the service you received to your excellent dining experience. Thank you for your continued custom and also for taking the time to leave us a review. We look forward to the possibility of your return in the near future Warm regards James Lake... More 

Staveley, United Kingdom
Top Contributor
58 reviews 58 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The previous night we had stayed in a clean and spacious Premier Inn at half the price. The room we were given at the Palace had a basic double bed that bounced like a trampoline, a very cramped bathroom, dated furnishings and a view over the kitchen ventilation system. The room was hugely hot. We turned the heating off but... More 

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Kuffy, It is disheartening to learn that there were aspects of your stay that did not meet expectations on this occasion. Please accept my sincere apologies for any disappointment caused. Thank you for taking the time to leave us your feedback. We do hope that you will reconsider and return next time you are in Buxton. Kind regards James... More 

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Additional Information about The Palace Hotel

Address: Palace Road, Buxton SK17 6AG, England
Location: United Kingdom > England > Derbyshire > Buxton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palace Hotel 4*
Number of rooms: 122
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton

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