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All 8 Buxton hotels

The Palace Hotel

4.0 of 5 Hotel   |   Palace Road, Buxton SK17 6AG, England
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The Palace Hotel
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Ranked #4 of 8 hotels in Buxton
A recent review
5 of 5 stars reviewed 2 days ago
Patricia B Wigston, United Kingdom
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889 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • Any
English first
Lexington, Massachusetts
Top Contributor
52 reviews 52 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

The staff were friendly, the food was ok, the public rooms were tired but the bedrooms were not clean and very worn. I was given room 254, it was dusty with chipped and scratched furniture - I always check the bedding, the sheets were clean but I could see stains from the mattress protector, on closer inspection that was absolutely... More

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James L, General Manager at The Palace Hotel, responded to this review

Dear Dizzy_Snowy Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton. Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence and should... More

Wigston, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked the hotel for an anniversary break. The hotel is located high above the town in Buxton and looks is very impressive. We were welcomed by friendly reception staff and given the keys to our room. Our room was located on the second floor, it was a premium room overlooking the gardens at the front of the hotel with... More

Review collected in partnership with this hotel

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James L, General Manager at The Palace Hotel, responded to this review

Dear Patricia B Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback... More

Oldham, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Had an overnight stay at the Palace. The room was a little tired but expected with the size of this property. All the staff I had dealings with were well mannered and very helpful. The food overall was quite good and the service was friendly and efficient. I had a discounted stay voucher that included evening meal plus breakfast so... More

Review collected in partnership with this hotel

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James L, General Manager at The Palace Hotel, responded to this review

Dear 55Trevor55 Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

Coventry, England, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice hotel, but a bit dated. Situated overlooking Buxton. Food was adequate, dining room lacked atmosphere. Hotel was very busy. Gym and pool was very busy and could have done with being larger. Nothing memorable about the stay or the hotel.

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James L, General Manager at The Palace Hotel, responded to this review

Dear Andree W Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton. I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your... More

Darlington, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

A wonderful hotel that is tired and the attitude of the staff reflect the surroundings. Over priced and the web paints a glorious picture not lived up to by reality. Sneaky charges added for parking and a wornout room, not worth £78

Review collected in partnership with this hotel

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear Neil A Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton. Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence and... More

Leicester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Whilst we agree that the hotel would benefit from a lick of paint, we thoroughly enjoyed our stay. The room was excellent, the staff helpful and the food delicious. They even had decent wine, something we struggle to find in hotels and restaurants. We did not use the spa area - this was our wedding anniversary - so cannot comment... More

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear TandT59and51 Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

Sutton In Ashfield
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel was lovley but not 4 * food excellent,but expensive, rooms comfy,spa facilities rubbish disorgainsed chaos, we went for a spa weekend hen party of 6 our rooms was not together we was all over the hotel.our treatments got cancelled but after a few hours the hotel sorted it out and we got recompensed and we enjoyed our stay

Review collected in partnership with this hotel

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear topcatgrrr Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton. I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your feedback... More

Staffordshire, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW via mobile

Me and my partner came to the palace hotel for a spa day and I was more stressed leaving than I was arriving. Lovely grand building but very dated and needs a refurb. Can't comment on the rooms as we didn't stay over but I wouldn't ever want to. We arrived at 11.30 to be told our treatments were booked... More

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear Barbs25 Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your spa day at The Palace Hotel, Buxton. Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence. I... More

Bicester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has a feel of history and luxury coupled with comfort and homeliness. The entrance is graced with the most wonderful wide staircase ascending three floors. There are plenty of comfortable leather settees and chairs in the two quiet lounge areas. The twin bedded room was old fashioned but roomy and very comfortable with a fantastic front facing view.... More

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear dahjoh Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

SCUNTHORPE
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at the Palace. We thought it was lovely and really clean. The evening meals and the staff and service were very good. We were on a Groupon offer and found it very good value. We didn't use the pool but it was a good size and looked lovely.

Review collected in partnership with this hotel

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear Jan M Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback... More

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Additional Information about The Palace Hotel

Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton
Address: Palace Road, Buxton SK17 6AG, England
Location: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Buxton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palace Hotel 4*
Official Description (provided by the hotel):
The Victorian Palace Hotel sits in 5 acres of landscaped gardens in the spa town of Buxton. Ideally located for visiting Buxton Opera House and exploring the Peak District National Park, Britain's first National Park and one of the country's most popular walking destinations, this hotel has an imposing facade and opulent interior to provide an unforgettable backdrop for any occasion. With 122 bedrooms, including 12 premium rooms, a Health & Leisure club with swimming pool, gym and beauty rooms, and a restaurant using local ingredients to prepare British and Continental cuisine, it's the perfect spot for a country town retreat. ... more   less 
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