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The Palace Hotel

4.0 of 5 Palace Road, Buxton SK17 6AG, England
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The Palace Hotel
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1,246 reviews from our community

Traveler rating
    257
    392
    299
    183
    115
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154
565
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Although this hotel is a bit shabby chic, the building is beautiful and location great. The staff are always helpful and friendly and good good. The treatments at the spa are of a high standard, unpretentious and good value. We always enjoy our visits here.

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear maria l, Thank you for taking the time to review your recently stay with us at the Palace Hotel Buxton. I am pleased once again we were able to make your visit with us enjoyable and look forward to welcoming you back soon. Kind regards James Lake General Manager More 

Greater Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived early and reception kindly looked after our bags while we explored the area, which has lots of unique places to eat/drink, lovely park area and shops very close by (and the train and bus stops). We were allowed to check in an hour early, it is a grand traditional building and i love all the original features, granted... More 

Was this review helpful? Yes 3
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Charlotte K, Wow! What a fantastic review. Thank you for taking the time to share your experience with us here at the Palace Hotel. It is great to read that you thoroughly enjoyed every aspect of your stay from your premium room and excellent food to the wonderful service we provide. I do hope you got chance to try... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Sent my parents here today for their wedding anniversary and extremely disappointed! They were late due to a flat tyre and called them to let them know and they were told it was absolutely fine. When they arrived they were told they wouldn't get the package that was paid for. The dinning area was extremely cold where the only other... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear rakesh k, I'm disappointed to hear that your parents were not happy with their stay on such a special occasion. I'm not too sure why your parents would not get the package that they paid for. If you would like to speak with myself regarding this further, please contact me directly at the hotel. Kind Regards James Lake General... More 

Derby, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Me and my other half had a 2 night stay here 30th / 31st Dec, we had a deal for 2 nights, one evening meal and one breakfast... When we got there there was plenty of car parking spaces which was a good start, the reception area is lovely with big grand stairs, and a nice welcome. we checked in... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear shillingsnoopy, Thank you for taking the time to write a lovely review for The Palace Hotel. I'm delighted to hear you had a fantastic stay with us and enjoyed everything we had to offer. Its always good for us to get feedback, so good feedback like yours is great as I can tell all the staff that they did... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I would just like to say how much my partner and i enjoyed our excellent stay on Sunday 4th January which was a surprise for my partners birthday and one of the Amazon Local deals i purchased a few months ago for her. On our arrival i proceeded to check if it was alright to park my car outside in... More 

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TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Gary M, I am delighted that you enjoyed your stay with us and thank you for taking the time to leave a review. It is also nice to hear that you enjoyed dinner and that the team were really friendly and welcoming. I do hope to welcome you back for another visit very soon. Kind regards James Lake General... More 

peterborough
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 days here and had a great time at The New Year's Gala night. The food was excellent and staff coped well with the large numbers, no-one seemed to have to wait for their food. We had a great night. Best New Years Eve we've spent in years. This is a splendid hotel but a little worn around... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear john b, It’s fantastic to read you enjoyed the New Years Eve Gala Night we provided. I'm delighted you enjoyed the food we offered and will pass on your compliments to our staff members on your behalf. It’s great to see we helped make this 'the best new years eve' that you have had in years and I thank... More 

Doncaster, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As you would expect from an an old building with character, it requires some upgrades particularly the bedrooms, beds a little firm ,room too hot. We stayed on a friday night with dinner,bed & breakfast included in the price, excellent value for money, dinner ok but not exceptional, breakfast superb. The charge for parking not good.

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear 153gem1, I am pleased to read that overall you enjoyed your stay here with us. Thank you for leaving us your feedback. I do hope that you mentioned the temperature of your room to my team so that you could resolve this for you. We look forward to the possibility of your return next time you are in the... More 

Barnsley, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here in December to celebrate my birthday and although the hotel is a little tired and in need of some TLC we had an enjoyable stay. Upon arrival we were greeted by very friendly reception staff who were more than helpful, my husband had pre-ordered champagne and chocolates to be in our room but this... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear Jessico77, Happy Birthday! Thank you for sharing your experience with us. I am pleased to read that you enjoyed your stay and dining experience here with us. Your compliments regarding the excellent service you received during your stay will be passed on to my team. Please accept my apologies for the champagne and chocolates not being in your room... More 

Lincoln, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Love the location of this hotel - right in the town centre of Buxton with easy access to shops, restaurants and a lovely park area with a pavilion complex. We have been 3 times to this hotel and love the building and facilities. The rooms are very small so is worth upgrading to premium which are excellent. The food is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear georgedaubney, Thank you for continuing to choose our hotel when visiting Buxton and for leaving us such kind comments. The premium rooms that overlook the town are worth it, I completely agree. Your kind words about your food, the service you received and also the facilities we provide are great to read. We look forward to welcoming you back... More 

UK
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 3 days here and had a great time at The New Year's Gala night. The food was amazing and despite the large numbers, no-one seemed to have to wait for their food. There were no complaints and we genuinely had a fantastic. Night. Best New Years Eve I've spent in years. We took the dog to the hotel

Review collected in partnership with this hotel

Was this review helpful? Yes
TheHotelCollection, General Manager at The Palace Hotel, responded to this review

Dear elfiemarden, Thank you for leaving us a review. It is fantastic to learn that you thoroughly enjoyed your New Year break with here with us. It is lovely to read such wonderful comments especially regarding your meals and also the service you received. We do hope to welcome you and your dog back soon. Kind regards James Lake General... More 

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Additional Information about The Palace Hotel

Address: Palace Road, Buxton SK17 6AG, England
Location: United Kingdom > England > Derbyshire > Buxton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palace Hotel 4*
Number of rooms: 122
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton

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