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All 8 Buxton hotels

The Palace Hotel

4.0 of 5 Hotel   |   Palace Road, Buxton SK17 6AG, England
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Ranked #5 of 8 Hotels in Buxton
A recent review
5 of 5 stars reviewed 2 days ago
Loftie1 Aylesbury, United Kingdom
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1,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • English first
  • Italian first
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English first
Aylesbury, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent two nights here. We loved the olde world elegance of the hotel. The staff were excellent, very friendly, helpful in all areas. We ate in the restaurant which was very enjoyable. The room was excellent, large, comfortable. The bed was very comfortable, best nights sleep in a week. The building is very old and yes in need of... More

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear Loftie1 Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

Warks
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked one of the special packages that The Hotel Collection offer. This one was the sparkle package with an upgraded room, breakfast and evening meal for just under £300 for two of us for two nights. First off, the staff were brilliant. I needed an extension lead for a piece of medical equipment and it was there within 5... More

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear kbabe31 Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

Nottingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had a lovely night at the Palace hotel. We got a deal with "the hotel collection"....... It's a fab hotel, very Downton. Very opulent. The staff were fantastic. The food was to die for. We had 3 course meal and wine.... Breakfast was lovely too. Everything you could want. Great selection of food. The room was very big. Floors a... More

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James L, General Manager at The Palace Hotel, responded to this review

Dear eileen7127 Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

Stirling, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Friendly staff, clean and tidy but the whole place needs a huge refurb as it's just a bit too run down. It could be amazing if they went back to their true spa routes and spent a couple of million restoring the building and fittings. Would then be a new attraction in buxton.

Was this review helpful? Yes 1
James L, General Manager at The Palace Hotel, responded to this review

Dear Lorraine H Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton. I was pleased to read that overall you enjoyed your stay but I do understand your concerns about the hotel appearing tired. We are working our way through a bedroom redecoration programme to improve this.... More

Colchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Very enjoyable stay, staff extremely pleasant and helpful especially in restaurant. The evening meal was excellent and package included bottle of wine, which helped to offset high bar prices. Room was large clean and comfortable, although Saturday night was noisy due to wedding party, it didn't spoil weekend. Car parking was free. Jt

Was this review helpful? Yes 1
James L, General Manager at The Palace Hotel, responded to this review

Dear John T Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback... More

Retford
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for the weekend with our daughters, sons-in-law and one year old granddaughter. Our first impression was not great, as we arrived at 2.20pm, admittedly check in was advertised as from 3pm onwards but even so in a hotel of this grade, we were somewhat surprised to be told ti come back after 3pm! The receptionist did offer to... More

Was this review helpful? Yes 1
James L, General Manager at The Palace Hotel, responded to this review

Dear Alison P Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton. I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your... More

Ashbourne, United Kingdom
Contributor
18 reviews 18 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Booked a room nearly three months ago at the Palace and received a phone call three hours before check in time saying that the hotel was overbooked and we were going to be accommodated in a nearby hotel and the Palace was full. On arrival we insisted on a meeting with the duty manager who offered his apologies and explained... More

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James L, General Manager at The Palace Hotel, responded to this review

Dear MotorNotor Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your visit to The Palace Hotel, Buxton. Please accept my sincere apologies that we had to seek alternative accommodation for you, I understand and share your frustration and disappointment. I have noted your constructive criticism as your feedback is very important to us... More

Manchester, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Spent four days at this hotel and was pleasantly impressed. We stayed with our dog and I must say the staff from reception, hospitality and housekeeping couldn't have been more obliging and friendly. The food at the Dovedale restaurant was varied, delicious and extremely well presented and the service was quick. The self service breakfast was plentiful, varied and continually... More

Was this review helpful? Yes 1
James L, General Manager at The Palace Hotel, responded to this review

Dear Butchaareblanche Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

Malaysia
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here in August for our trip to explore the Peak District and have no complaints as we have read the reviews before we booked. We liked that it was just practically next to the train station (just turn right and there it was) as we had travelled in from the Lake District. Also like the "old" feeling of... More

Was this review helpful? Yes 1
James L, General Manager at The Palace Hotel, responded to this review

Dear TravellerM88 Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed here for one night. We were upgraded to a suite which was absolutely enormous but the decorations were a little tired and badly in need of updating. Nevertheless it was very clean. I went for a swim and a steam in the afternoon in the Hotel which was enjoyable but the Ladies changing rooms are a bit out... More

Was this review helpful? Yes
James L, General Manager at The Palace Hotel, responded to this review

Dear 19Susie1961 Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and... More

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Additional Information about The Palace Hotel

Address: Palace Road, Buxton SK17 6AG, England
Location: United Kingdom > England > Derbyshire > Buxton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palace Hotel 4*
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton

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