This is a splendid looking hotel and in general the staff are friendly and helpful but scratch the surface and you find a very different state of affairs. I travelled with a party of 12 paying the full £179 a night. My room (328) was tiny, cold and had not been serviced properly. When we complained about the cold we... more

This was an ideal location to meet up with my cousins as it was equidistant for us to travel from our homes. On arrival the hotel looked very impressive sat up above the main road. We were booked in by very pleasant and obliging staff before we went to our rooms. The general internal appearance of the hotel was that... more

Things did not start off well when i walked into our room to find it was already occupied by a shocked and puzzled lady wondering why i had just barged into her room (Thankfully she was dressed!). I apologised profusely and returned to reception. The original staff member was not there, but to the hotels credit they were rightly very... more

I booked this hotel having stayed at other Barcelo Hotels previously, all of which have been excellent. The Buxton Palace I am afaid does not come into the same category. The hotel staff were very pleasant and accommodating although never on hand to great or help at entrance. Only access to main entrance through revolving door. No visible wheel chair/push... more

My hubby and I booked a 2-night break at the Palace to celebrate our 38th wedding anniversary. First time back since 1971 and nice to return as guests instead of staff (we came here as hotel & catering students in '71 on work experience). Being LeisureBreak members, we even got an upgrade to a lovely spacious room at the front... more

Was going to book this hotel for a short break with friends but after the terrible reviews on TA decided against it !!! so booked another hotel in same area. Whilst there visited Palace to check it out and could not believe how great it was internally & externally. Spoke to staying guests who could not compliment it enough re... more

Things got off to a bad start when my wife and I arrived at the hotel to check in to discover that (according to the rather officious young man on reception) Laterooms.com had not forwarded our booking confirmation to them. Nevertheless, the hotel did find a room for us, which was a relief at the time. However, over the next... more

First family weekend as new grandparents , taking away extended family. It was ideal, Rooms excellent,clean and warm. Careful consideration given by hotel to location of our rooms to accommodate the different needs. Dining room not fazed by baby eating dinner with us, either.Even going to the bother of finding salt free butter when asked. more

We had a fantastic time,nice room ,great service, very nice dinner and the breakfast buffet was hot and plentyfull. Thanks john goddard 5th oct more