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All 1 Hay-on-Wye hotels

The Swan at Hay

3.0 of 5 Hotel   |   Church Street, Hay-on-Wye HR3 5DQ, Wales
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The Swan at Hay
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71%
Ranked #1 of 1 hotels in Hay-on-Wye
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
cr69bl Warlingham, UK
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254 people have reviewed this hotel

Traveler rating
    94
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    39
    28
    11
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Any
English first
Warlingham, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Very large comfortable, executive room with large bed. Spoilt a little by lack of attention to en suite bathroom - light detached from wall, poor, uncontrollable shower, no chain on plug etc. Food excellent quality, a bit short on quantity with some dishes and expensive (cheese board with three "local"? cheeses £9). Meal spoilt by being served in Bar/Bistro when... More

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London, United Kingdom
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We were a family of 5 eating dinner in the bistro , staying locally in the town. The restaurant was almost empty and any ambience was ruined by the awful tacky and cheesy 80s music. It would be vastly improved if the music was updated. The food was ok but nothing special for what was quite high prices. The service... More

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Wrexham, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

We were very disappointed with the room - shabby and cramped. The furniture and fittings were terrible - no handles on some of the drawers and wardrobe. The light bulbs in the bedside lamps and shaver were not working but were replaced when requested. There was loud and persistent traffic noise from very early in the morning. However, the staff... More

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Barry, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I stayed in room 20 on march 29th in the annex it was disgusting filthy needs updating and repairs have taken photos and will be putting them on Facebook to show people exactly what your hotel is about shame on you where is your pride ....!!!!!!

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Awful! Hasn't been updated for years, everything is chipped and worn and really dated and old fashioned. Service was terrible - our toast was stone cold so we asked for fresh but it came when we'd finished breakfast. Then we had to wait 10 mins to check out as manager had gone to buy eggs! Food however was outstanding, a... More

Was this review helpful? Yes 1
United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I took advantage of a Groupon deal for a wonderful night here at the end of February. I'm pleased to say that we weren't treated any differently for visiting on a deal. It's a small friendly hotel - peaceful, excellent location with a very tasty full welsh breakfast. Our room was clean and comfortable. The car park... More

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Gloucester, United Kingdom
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

recently stayed here for two nights. we had room 18 in the courtyard. we were treated very well, and all the staff were very helpful and efficient. the breakfast was superb! the hotel was lovely and clean, and its very close to the main shops. if we needed anything, the staff couldnt do enough to help us. they allowed us... More

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Portsmouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We went for our second stay at the Swan courtesy of group on deal. We had such a beautiful room overlooking garden, all spotlessly clean. Meal that evening was superb especially the risotto, which was the best we've ever had outside of Italy. Starch free diet request was handled without any problems at all too. Breakfast also very good, and... More

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Edinburgh, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

We have stayed in many beautiful hotels, and we were hopeful that The Swan would be nothing less when we came across it. How wrong we could we be!!! Shabby and tired decor, dreadful food, filthy room and disgusting bathroom. Some of the staff were polite and helpful and seemed slightly over stretched. There didn't seem to be enough staff... More

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South Wales
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 10, 2014

We recently stayed in the Swan at Hay, and had a most pleasant time. Reasonably priced, we had a warm welcome and found the staff went out of their way to help. We had a lovely, light clean room that over looked their garden, which would be delightful to sit in had the weather been warmer. We stayed in and... More

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Additional Information about The Swan at Hay

Also Known As:
The Swan At Hay Hotel Hay-On-Wye
The Swan At Hay Hotel
Swan At Hay On Wye
Swan At Hay Hotel
The Swan At Hay Hay-On-Wye, Wales
Address: Church Street, Hay-on-Wye HR3 5DQ, Wales
Location: United Kingdom > Wales > Powys > Hay-on-Wye
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 hotels in Hay-on-Wye
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Swan at Hay 3*
Official Description (provided by the hotel):
Welcome to The Swan at Hay, a family run hotel and restaurant in the Marches town of Hay on Wye where warm hospitality and good food await you. Standing alongside the glorious river Wye, Hay on Wye retains all the charm of a late Georgian, early Victorian market town. With its markets, book shops, boutique style shops and access to the unrivalled scenery of The Black Mountains and Welsh Marches, Hay on Wye is the ideal base for your short break and we look forward to meeting you at The Swan. ... more   less 
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