The staff here were a shambles. At check in the man could not stop talking on the phone and greeted us with a curt "yes?". We had left our luggage as we arrived early and asked for it to go the room. It never arrived till me reminded the. 90 minutes later A huge group took over the restaurant so... More

We stayed here for one night after booking a groupon deal. The hotel description described it as luxury and the restaurant prices were 5 star. We decided not to eat at the hotel because the prices were far too much! Also, it put us off paying that amount for food because the rooms were not really as described. The double... More

We have stayed at the Swan before and were glad we chose to stay here again. A lovely place to spend a night away close to some wonderful bookshops and antique shops. The garden is a relaxing place to have a quiet drink before sitting down to a truly scrumptious dinner. Rooms are clean and comfortable. We stayed in the... More

Just stopped here for the night, as we were touring the countryside. Fab little hotel..Helpful staff..the terrace is great to relax in and the room was cosy. Not 5 Star, but a comfortable country hotel. Close to the towns pubs and of course the bookshops. Worth just walking around and checking out the history of the little town.. Great architecture... More

We spent my husband's birthday weekend here (my husband, myself and our two best friends) and had the most wonderful time. Hay on Wye was a lovely location in which to relax while enjoying lovely scenery, interesting shops and of course the second hand bookshops. The Swan is a brilliant hotel - focused on old fashioned (great!) service in a... More

Happened to chance on this place whilst on a day trip to Hay. Its a really lovely and very charming place with a really warm and welcoming atmosphere. We stopped here for lunch and were lucky enough to sit out on the lovely terrace overlooking the extremely well kept garden. In the background, a view of the Welsh Hills. We... More

I find it hard to put my finger on what was missing here, but it was probably atmosphere. This was underlined by the dullest bar I have ever been in. The decor is a little tired, and the furniture a strange mixture. The staff were all lovely, however, and the bistro food was excellent. So not all bad !

An average hotel , run on a skeleton staff , hotel was clean , pleasant rooms , basic breakfast I would rate it as satisfactory. Hotel in a great location for local tourist attractions. Nothing special.

We have just stayed on a Groupon deal at the Swan. We were very pleased with the Hotel as it was exactly what we wanted, where we wanted. The staff were very friendly, cheerful and helpful, what more could you ask. Our room was at the back with a very small, but very tall wardrobe, but fine just for a... More