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All 1 Hay-on-Wye hotels

The Swan at Hay

3.0 of 5 Hotel   |   Church Street, Hay-on-Wye HR3 5DQ, Wales
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The Swan at Hay
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Ranked #1 of 1 hotels in Hay-on-Wye
A recent review
4 of 5 stars reviewed 5 days ago
Andy C Dorking, United Kingdom
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268 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Dorking, United Kingdom
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for a couple of nights over August bank holiday. The staff are what make this hotel so pleasant - a friendly, efficient, team, but individual and informal. You don't get that false feeling of some big hotel chains where the staff, like clones, repeat the same pointless "customer friendly" slogans. Here they act like normal people who genuinely... More

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Swansea, United Kingdom
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an old fashioned hotel, which is such a nice change from the functional multi nationals, where you book-in vie faceless machines. Your greeted by a presentable human who can check you in and give you advise on the hotel and surroundings. We booked two rooms, one for us and one for our children. Our room was very nice... More

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Senior Contributor
26 reviews 26 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff were very welcoming and helpful during our stay. The room ( in the annex) was comfortable but in need of updating. The food was superb, we had both dinner & breakfast. Breakfast was excellent and lots of choice. The garden area is excellent and the fact you can bring your dog is a winner for me!

Was this review helpful? Yes 1
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff were welcoming, helpful and professional. The room was adequate in size, although the bathroom was small. However, there was no information in the room about fire escapes, the hotel facilities or activities in the area. We slept well because the bed was comfortable and the hotel is in a quiet location even though it is in town. The... More

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Rhondda Cynon Taff
Senior Reviewer
8 reviews 8 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 20, 2014

Myself and my partner stayed at this lovely, family run hotel for a weekend. Initially, when we saw our room we were disappointed, as we had specifically booked a superior double room and on arrival found it was a twin room. We went to complain and were offered a different room which was a double but not a superior, we... More

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Cheltenham, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 16, 2014

Nice coffee this morning - but the hotel initially appeared empty of staff as we walked in through the wide open front door. Two coffees were cheap and the person clearing in the bar was very friendly but it might be an idea to call out to try and find staff if they're not immediately obvious. The hotel itself appeared... More

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1 review
4 of 5 stars Reviewed July 7, 2014 via mobile

My girlfriend and I stayed here for her 24th birthday, all staff were very helpful and polite, the room was lovely and spacious and the food was superb. The garden is beautiful would highly recommend this hotel to anyone.

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bridgend united kingdom
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 29, 2014

Nice old fashioned hotel.lovely superior room overlooking the main road.not too much traffic noise.the hotel is a lovely old building and yes there are a few things that need upgrading but the place is quite charming.the floor boards in our room were so creaky but it wasn't a problem for us.the bed was comfy.had a great nights sleep.lovely soft towels... More

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Bristol, United Kingdom
Top Contributor
282 reviews 282 reviews
60 hotel reviews
288 helpful votes 288 helpful votes
2 of 5 stars Reviewed June 22, 2014

My wife and I suddenly decided to have a couple of nights away, and chose Mid Wales. I saw The Swan website and decided to book without checking the Trip Advisor website ( as I normally always do!) Well what a mistake as I immediately went there upon my return, and saw comments from other guests that really reflected my... More

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Munich, Germany
3 reviews 3 reviews
4 of 5 stars Reviewed June 22, 2014

We spent two nights at the Swan. Overall, everything was ok, the room was nice and clean and the breakfast was good. We got a special price for the room, the standard price would have been slightly to high.One important note for people staying over the weekend: rooms #12, #11 and #10 are directly over the bar that can be... More

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Additional Information about The Swan at Hay

Address: Church Street, Hay-on-Wye HR3 5DQ, Wales
Location: United Kingdom > Wales > Powys > Hay-on-Wye
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Swan at Hay 3*
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Also Known As:
The Swan At Hay Hotel Hay-On-Wye
Swan At Hay On Wye
Swan At Hay Hotel
The Swan At Hay Hay-On-Wye, Wales

38 photos of this hotel

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Room/suite (12)
Bathroom (3)
Hotel & grounds (4)
Dining (4)
View from room (2)
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Hotel & grounds (2)
Room/suite (1)
Dining (2)
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Other (3)


Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
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Hotel Class
Official Description (provided by the hotel)
Welcome to The Swan at Hay, a family run hotel and restaurant in the Marches town of Hay on Wye where warm hospitality and good food await you. Standing alongside the glorious river Wye, Hay on Wye retains all the charm of a late Georgian, early Victorian market town. With its markets, book shops, boutique style shops and access to the unrivalled scenery of The Black Mountains and Welsh Marches, Hay on Wye is the ideal base for your short break and we look forward to meeting you at The Swan. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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