We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1 Hay-on-Wye hotels

The Swan at Hay

3.0 of 5 Hotel   |   Church Street, Hay-on-Wye HR3 5DQ, Wales
Hotel amenities
The Swan at Hay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
You added The Swan at Hay to your Saves list
Ranked #1 of 1 Hotels in Hay-on-Wye
A recent review
5 of 5 stars reviewed 2 weeks ago
Bastapasta24 Hereford, United Kingdom
Write a Review

280 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Hereford, United Kingdom
Top Contributor
81 reviews 81 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Returning to this lovely old coaching hotel after several years, we really enjoyed our visit and were made very welcome by the young staff. Good size room overlooking the gardens. Dinner with a group of friends in the bistro was excellent, gravad lax to start followed by a steak to die for. This a great base if you are visiting... More 

Was this review helpful? Yes 1
Leicester, United Kingdom
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was a party of four coming in for lunch and had booked well in advance and just before wanting to leave to go to the swan I was mortified to read how bad an expierence we could be in for. I was tempted to cancel but one of our friends who recommened the place said not to worry that... More 

Was this review helpful? Yes 1
Presteigne, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Grim, never been to such a badley run place, we asked for guinness and a bottle of proseco whih were both on offer, they had non, roast fillet of cod was battered fish and chips! a terrible experince overall!

Was this review helpful? Yes 1
Presteigne, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were a party of eight for lunch, it took about 20 minutes to get the wrong drinks! The menus were obviously priceless as we could not get them for ages. The food was OK but the service was awful incompetent we asked for prosseco not available! Ice was not in drinks. three people ordered cod stew with chorizo, they... More 

Was this review helpful? Yes
Chippenham, United Kingdom
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We had a two night stay for a bargain price and enjoyed it very much. The breakfast was very good, albeit the fruit was lacking. Although we didn't have dinner, reports of others staying there said the food was very good. Personally I thought the menu was limited and expensive and it would have been nice to have some simple... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 26, 2014

Breakfast very good, poached eggs were perfect. Staff friendly and helpful. Downstairs, the restaurant and common areas are well appointed. However, the room was very disappointing - water stains on the ceiling, stained carpet, towel rail pulled off wall with holes in the plaster and flaking ceiling paint in the bathroom. Avoid room 6.

Was this review helpful? Yes 4
Salisbury, United Kingdom
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 22, 2014

We stayed here for 3 nights and ate in the bistro twice (on a DBB package). Yes, the hotel is a bit "tired" on the decorative side, but is comfortable, clean.and more than adequate. Breakfasts are hearty and set one up for the day ahead. The food in the evening is sublime. The staff are all quite young but are... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2014

My parents and myself stayed here for one night while heading to Aberystwyth for the weekend. The rooms were comfortable and clean and severed a great dinner, despite arriving more later than expected. Staff were lovely and polite and the hotel is very close the main shopping area. Great experience!

Was this review helpful? Yes
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 13, 2014

A reasonably priced solid 3 star experience located at the heart of the town 3 mins from the High street and Castle. Staff were friendly and helpful, accommodation was comfortable and warm. There is a Bistro on the premises and breakfast is served but you are not limited to eating in the Hotel. There is an excellent Indian restaurant within... More 

Was this review helpful? Yes 1
Stoke-on-Trent, United Kingdom
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 25, 2014

We have just returned home after spending a couple of nights at The Swan.We arrived there mid-afternoon a d were a.located a room on the second floor up two flights of stairs.There is no lift and my wife has a hip problem. We contacted the reception and explained the position and asked him if he could find us a ground... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Swan at Hay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Swan at Hay

Address: Church Street, Hay-on-Wye HR3 5DQ, Wales
Location: United Kingdom > Wales > Powys > Hay-on-Wye
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Swan at Hay 3*
Number of rooms: 17
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Odigeo and Tingo so you can book your The Swan at Hay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Swan At Hay Hotel Hay-On-Wye
Swan At Hay On Wye
Swan At Hay Hotel
The Swan At Hay Hay-On-Wye, Wales

38 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (29)
Room/suite (12)
Bathroom (3)
Hotel & grounds (4)
Dining (4)
View from room (2)
Other (4)

Management photos: Courtesy of the property manager

All management photos (10)
Hotel & grounds (2)
Room/suite (1)
Dining (2)
View from room (2)
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay