Spent a week in Hay during August. Going in with friends after having eaten there twice earlier in the week a staff member spoke abusively to my 8 year old daughter for taking a drinking straw from the box by the bar to use with her drink. We probably spent over £80 there during the week We won't be going... more

i found the staff to be impolite and the drinks overpriced ,but the food was nice if a bit pricey more

I was very surprised to read the negative reviews which simply didn't match our experience of this lovely period hotel in Hay. We arrived late after terrible weather on our journey from the Midlands. The kitchen had closed for the evening, but the staff offered a lovely sandwich made with fresh bread and local ham, served with a bowl of... more

We stayed at Kilverts one night while passing through for a spell in Hay. We arrived a little on the late side; after the restaurant closed but before the pub closed. The young man of the owning family who was working check-in showed us to our room (a different one than we booked because our was under renovation and instead... more

A very nice holiday stop. Comfortable, clean room; good food; and friendly staff. Hotel is ideally located for exploring Hay's book and antique shops. Give yourself a full two days as shops close at 5:00 p.m. more

If you fancy lousy food, poor service and rudeness from management and staff then this is the place for you! I have never visited such an awful pub and found the evening absolutely a disgrace. Every other catering establishment in Hay-on-Wye was a pleasure to visit, I will be writing reviews accordingly, but this was the only low-point of our... more

Building materials every where Little for veggie to eat dinning room a bit dingy overcharged Rooms at the front of the hotel may be noisy Probably not good VFM more

I stayed here with a friend and my dog when we doing the Wye Valley Way, the staff were welcoming and we had a good meal and the beer was good. The room was warm, clean and the beds were new and comfortable. Its quite an old building and there was some sort of leak / buckets on the stairs... more

We paid £110.00 for a so called delux double which was in the roof and furnished from a second hand shop. Despite the website photos depicting a quant old pub, it is in fact a town centre boozer where polite folk would be uncomfortable. The reception area is a tip, the stairways smelt of dog urine, and we were kept... more