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Beaufort Hotel - Chepstow

Beaufort Square, Chepstow NP16 5EP, Wales
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Beaufort Hotel - Chepstow
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Beaufort Hotel - Chepstow
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165 reviews from our community

Traveler rating
    47
    49
    25
    18
    26
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25
57
15
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Somerset
2 reviews
5 of 5 stars Reviewed 1 week ago

We were visiting Chepstow for the day and were looking for somewhere to eat breakfast where we could also take our beagle doggie. After being turned away from various places we spotted the Beaufort and were going to sit outside but were told we could bring him in! The staff were very friendly and couldn't have made us and our... More 

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Dear Guest, Thank you very much for your kind comments regarding our breakfast. I will be sure to pass on your compliments to our chefs. We look forward to you returning to dine with us again and maybe sampling the restaurant menu. Kind Regards Antony More 

eastbourne
Top Contributor
68 reviews 68 reviews
43 hotel reviews
219 helpful votes 219 helpful votes
4 of 5 stars Reviewed 1 week ago

The Beaufort Hotel is in a good location in Chepstow town centre. Quick & friendly check in. Room was fine, with en suite shower. Pub was busy on a Saturday afternoon,( mostly racegoers), as the hotel is within walking distance of Chepstow Racecourse. Limited parking available, but there are public car parks nearby. Would definately stay here again if ging... More 

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Dear Guest, I am thrilled to hear you enjoyed your stay here with us and that you found our team friendly and efficient. We look forward to welcoming you back to stay with us again in the not so distant future. Kind Regards Antony More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Hotel is in centre of town and the convenience of that is a plus, as was the proximity of the Lyme Tree eatery, just down the street - that was excellent. The parking space was difficult to manoeuvre in and out of. The room was ok, but the sink was not close to the loo. The breakfast was poor.

Review collected in partnership with this hotel

Was this review helpful? Yes
mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Dear Guest, Thank you for leaving your comments regarding your stay here with us. Although I am disappointed with the comments regarding our breakfasts. Our breakfast chefs do an outstanding job in delivering hot and tasty breakfasts to our guests to set them up for their journeys home. We do encourage feedback on how we can improve things here and... More 

Tunbridge Wells, England, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 18, 2015

Situated in the centre of Chepstow. Friendly staff and good cooked breakfast but rooms small and noisy (other guests/plumbing). Wifi didn't work. Small car park (had tp park across the road in a public car park). Clean but 'tired'

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Dear Guest, Thank you for your comments regarding our friendly team and hearty breakfast. In regards to your issues about our rooms, they are all of a standard size that we believe to be generous, and unfortunately we are unable to control noise from other guests, but we do ask everyone who stays here to respect the other residents if... More 

chepstow
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 14, 2015

the place is dirty ,unkept , the toilets not one had loo roll in and it was only a quite tuesday at around 12 .30 so not even as if a race day and busy . food was slow to come and was cold sent back but waited and waited only to be told he had no more of that... More 

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

We wonder if Mr Fred Flowerpot actually visited our hotel. His description of hygiene and food service is astonishing and none of our front of house or kitchen staff have any memory of what he described. Our cleaners do a thorough job every morning, we always provide spare toilet rolls and our toilets are checked hourly. Our food regularly gets... More 

Hereford, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 25, 2015

A cold February visit to Chepstow was greatly improved by our decision to take lunch here. A friendly reception and welcoming staff added to a fairly extensive menu, well presented food and all at a good price. I would highly recommend anyone doing the same

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Thank you very much for your kind comments. I am thrilled to hear you enjoyed your lunch with us and I will be sure to pass on your kind words to our chefs. We look forward to your next visit. Kind Regards Antony More 

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 24, 2015

Good value for money. Staff were very helpful and friendly. Breakfast was lovely and set us up for the day. Rooms were basic but suitable. Bar area was comfortable with favourable atmosphere. Free parking was available.

Review collected in partnership with this hotel

Was this review helpful? Yes
mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Dear Guest, I am happy to hear that you enjoyed your stay with us, and that you felt that our team here were friendly and efficient. Myself and all the team here look forward to welcoming you back to stay with us again in the not so distant future. Kind Regards Antony More 

Watford, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 22, 2015

just returned from a two night stay at this hotel with my husband. Staff here are very polite and helpful unfortunately the hotel is in need of updating internally especially the en-suite bathrooms and heating system. we had room 14 on the first night which was so cold we slept with our clothes on!! Hoping to warm up in the... More 

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

I question why this guest felt the need to place two comments on our trip advisor as it is clearly the same guest as below. I am disappointed that this particular guest felt the need to try and give two negative feedbacks as like I stated below the issues were dealt with as soon as they were reported to a... More 

bushey
Top Contributor
53 reviews 53 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 22, 2015

On arrival we were allocated room 14 the furthest away from the reception which we didn't mind as was nice and quiet. We ordered mussels at the bar in the evening which were a treat. When we went back to our room in the evening the radiator was just about warm. The room got colder through the night and we... More 

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Dear Guest, I am happy to hear that you found our staff friendly and efficient and that you enjoyed your meal in our restaurant. In regards to your comments about the heating in your room, all our rooms are heated via radiators that can be adjusted to suit the needs of each guest. If you had contacted us regarding this... More 

Reading, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 5, 2015

Stayed here for a work doo else where. Rooms are pretty run down. Tiny kettle on a ledge I front of the bed with 2 large mugs that you couldn't fill. You can hear other people in the other rooms. Staff for breakfast were pretty clueless and didn't seem interested. However the bar staff the previous night were very helpful... More 

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mcvc, Manager at Beaufort Hotel - Chepstow, responded to this review

Dear Guest, I am sorry to hear that you did not have the memorable experience staying with us that we strive towards providing for all our customers. In response to your comment regarding the kettle in your room, all our kettles are standard sized and on an occasion where a kettle breaks we do replace it with a spare one... More 

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