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Hilton Dunkeld House

4.0 of 5
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Blairgowrie Road, Dunkeld PH8 0HX, Scotland
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Ranked #3 of 3 Hotels in Dunkeld
A recent review
5 of 5 stars reviewed yesterday
ScotlandAgg Scotland
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1,431 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scotland
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just returned from this lovely hotel. The moment we arrived at reception with a very friendly receptionist and a lovely glass of whisky or sherry as we were checked in, we couldn't have been treated nicer. Our room was overlooking the rear car park but I had no intention of spending too much time in the room as... More 

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Letchworth, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This is the second time we have stayed in Dunkeld for my birthday, and again had a brilliant experience. The hotel is in a beautiful setting and we were blessed with wonderful weather so could really enjoy the scenery. From the minute we arrived at the hotel, the staff were welcoming, attentive and friendly. Our room was very comfortable, clean... More 

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SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear Julieliz49 Belated birthday wishes Julie and we are overwhelmed you had another fantastic stay with us, it's our aim for all our guest to have a memorable experience and we would love to welcome you back for your next birthday if not before. Kind Regards Hilton Dunkeld More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

Went here with friends on 19/4/15 for a spa day with lunch. Waiting staff ignored customers, walked around doing nothing did not even take our drink order. Carvery was horrendous, at first no food, then extremely undercooked meat arrived, queuing for an age....get the picture. Expected better from Hilton and have emailed a complaint.

Was this review helpful? Yes 1
SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear Quinnzer I have received your compliant today which we will address personally and we are genuinely sorry your lunch experience on Sunday was disappointing. It is certainly not the level of service we wish to be portraying and we send our sincerest apologies. Your feedback is important to us and we will act upon it accordingly. Kind Regards Hilton... More 

Epworth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This place has it all! Scenery, river, ambiance, hospitality, welcome, food, comfort and a general feeling of well-being. It stands out as a place to make memories with charming staff and that little bit extra that makes you feel special. Please stay as long as possible to really savour the traditional charm of the Dunkeld Hilton.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear James M It’s with great gratification to read that you enjoyed your holiday and appreciated the quality of food and service our team members provided. We would love to welcome you again at Hilton Dunkeld. Kind Regards Hilton Dunkeld More 

Duns, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a lovely 3 night stay, there is so much to do at the hotel and surrounding area. Lovely walks, good sized warm swimming pool. Mountain bikes to hire, shooting, fishing, archery etc. Even the dog loved her outside heated kennel. The staff are terrific, however the hotel is a little tired, the cost of refurbishment seems to be... More 

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SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear janeandjohn11 We are happy to read you will return in the future and you enjoyed the level of service our team members delivered. Our Head Chef Gordon has taken your constructive feedback on board and is in the process of reviewing the evening menus and am pleased you enjoyed your Hilton breakfast. Kind Regards Hilton Dunkeld More 

Perth
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I should be giving 2 sets of scores as we went for a university reunion and then stayed on an extra night afterwards. The meals for the group booking were okay but not outstanding, one was a buffet and the second night a formal sit down 3 course dinner. The buffet was definitely better. I didn't feel the value for... More 

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SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear AnniePerth We do hope you enjoyed meeting up with your university friends and your feedback is appreciated. The menu choice would have been chosen by the organiser of the event and when catering for large numbers in a function the choice has to be limited but the quality should have been the same as the third nights dinner. I... More 

Edinburgh, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Well run hotel with very pleasant and helpful staff. Furnishings were a bit tired looking but the building itself was well maintained.- Good food but not remarkable. Now making this up to 200 characters.

Review collected in partnership with Hilton Hotels & Resorts

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SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear MoiraKielnar We will pass on your feedback to our team and they will be pleased you enjoyed the service our team members delivered and Gordon our Head Chef has noted your comments, do hope you will come back and visit us again. Kind Regards Hilton Dunkeld More 

Aberdeen, United Kingdom
Top Contributor
71 reviews 71 reviews
33 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were staying in the lodges recently and as is customary chose to start our holiday with Sunday lunch. It is such good value and we were amazed at how few people were in the restaurant. There is a carvery and you can choose between 2 or 3 courses. Two is only £12.95! We had a lovely prawn and apple... More 

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SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear Hilary JH Thank you for commending our Sunday Lunch, our Chef is very pleased you all immensely enjoyed your experience and the ambience with surrounds our hotel and the birds of prey every Sunday is very popular through our the summer months. We do hope you enjoyed your week in your lodge and see you next year if not... More 

Larbert, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Beautiful location, lovely staff and overall a very decent hotel. Spent a weekend with friends and found the hotel better than we expected. bar staff helpful and standard of dining very good indeed considering we were on a pre-paid package. Happy to recommend to others for a short break. Nice walks on the side of River Tay were a stone... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SusanMacdonald, Guest Relations Manager at Hilton Dunkeld House, responded to this review

Dear Stenybaird We wish to thank you for your positive comments regarding our team members and cuisine. We always do our utmost to spoil our guests with our culinary delights and delighted to read your expectations were exceeded, hope you will come back and visit us again. Kind Regards Hilton Dunkeld More 

fife
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Myself and my fiancé came here for lunch today and we waited 30 mins to get a menu after my fiancé went to the bar to ask we asked for a cocktail list and the member of staff said we don't have one I'm new here I'm not sure if you can go to the bar yourselfs not standard practice... More 

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mikemetcalfe, General Manager at Hilton Dunkeld House, responded to this review

Dear mistressmaxie Thank you for your review on tripadvisor. I am sorry that you did not receive proper service levels today and would be happy for you to contact me so that I can deal with this matter and apologise to you personally. I would acknowledge that the waiting times and the responses that you received today have not been... More 

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