The beds were terrible, mattresses hard and lumpy, bedding justs sheets with a scratchy checked wool blanket and flat pillows. No showers and bathroom generally tatty. Another guest asked the receptionist how she could wash her hair and was given a champagne bucket!! One saving grace was that there was always plenty of hot water. We would recommend upgrading to... more

My partner and I have stayed at the Burstin several times, and while there have been a few hiccups with bookings ie. being allocated wrong type of room etc, these problems have always been rectified straight away. The rooms are basic, but clean, and most of them have lovely views of the harbour or the sea. Breakfast is hot and... more

I viisted the Burstin on Saturday 07 November for 1 night complete with the mrs. I paid £38 for dinner, bead and breakfast on a special offer. I arrived at about 16:30, check in was efficient and reasonably quick. The room was on the first floor (room 132 I think). It was a good size and clean. The furniture was... more

The location is good - next to the harbour and minutes from the creative/arts quarter of Folkestone. The hotel itself was a disappointment. The room was at the end of three corridors, the last of which had no carpet on the floor - just bare concrete! The bedroom looked seemingly clean and comfortable if somewhat tired-looking. However, when we moved... more

It is generally accepted that in this life you get what you pay for. In the case of the Grand Burstin, in my opinion, you get more than you pay for. I would recommend the premium service as the dining room was much more pleasant than the lower rate service and I would suggest requesting a non smoking room if... more

The rooms are bad, bathroom especially , rust on bath handles, mould on tiles, toilet unclean, wash basin rusting . I should have known when we arrived that waiting in the queue to check in and the receptionist shouted out anyone waiting for keys only ! before serving us after a five minute wait. Anyway, if your staying in Folkestone,... more

Because of where I was going I wanted secure parking and as i was on my own I did not want to be ripped off. With the Burstin you get what you pay for, very basic facilities, no shower and the very basic catering food. It is also a coach trip favorite so be prepared to share with a lot... more

This Hotel caters mostly for Coach parties and people on a limited budget. BUT it does it quite well. We booked a "special offer" two night stay for £100 bed breakfast and evening meal and we stayed in a Premier room with a balcony and a terrific coastal and sea view. We booked the hotel because of the offer and... more

I phoned reservations ,booked and paid for 2 double Premier rooms. On arrival we were told there was a problem and that only one double had been allocated and the other was a single. On speaking to the Manager she offered to put a camp bed beside the single! Being pensioners we protested that this was not acceptable. We were... more