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The Burlington Hotel

3.0 of 5
Earls Avenue, Folkestone CT20 2HR, England
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The Burlington Hotel
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The Burlington Hotel
The Burlington Hotel
The Burlington Hotel
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453 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed for 2 nights at this hotel as we had received a voucher as a gift. The building itself is beautiful- a classic grand old seaside hotel- but many of the communal areas are in need of an update and looking quite tired. Our room was obviously fairly recently renovated and was comfortable if a little on the small... More 

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Battle, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We found the hotel very welcoming. Though 2 of our party had disabilities the Duty Managers went out of their way to ensure our needs to provided for. The room was newly refurbished, clean and comfortable. The food both breakfast and dinner was well prepared and adequate. Hope to stay again and would recommend this hotel if you want a... More 

Was this review helpful? Yes
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us and nothing was much trouble. I hope to see you again at the Burlington in the future. Yours sincerely More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is looking sad and dated however you can see where they are spending money to bring it up to date. The hotel is clean, free parking outside the hotel or on the local roads. I think the biggest disappointment was breakfast. Cold food, fried egg was like leather and all within a dining room from the 1930's. The... More 

Was this review helpful? Yes
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review. As you noticed, you will be pleased to hear that the hotel is undergoing refurbishment and most rooms have now been updated. Some public areas as well as the dining room are planned to be refurbished in the near future. Sorry to hear that you were disappointed by the breakfast for which we... More 

Hastings
Contributor
15 reviews 15 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a week in February this year for business and think the hotel overall is excellent. It is a mere 5 minutes from the train station which is very handy for business travellers. We found the staff to be helpful; especially Andrew and the food was very well presented of an evening. My room was an enormous... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guest, Thank you for your review and constructive criticism. With regards to the heating, it is still needed in February due to cold nights but I would like to point out that all rooms are fitted with thermostatic valves that can be adjusted should you wish to reduce the temperature. Thank you for your mention about our Restaurant manager... More 

Herts uk
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

After reading some of the reviews I was a little worried about staying at this hotel, I am pleased to say we had a friendly reception , and yes there was decorating going on with scaffolding up but this did not affect our stay , our room was lovely very tastefully decorated , nice big walk in shower, comfortable bed,... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review. I am pleased to hear that you enjoyed your stay at the Burlington and your room was comfortable. I hope to see you again in the future. Yours sincerely More 

Silver Spring
1 review
1 of 5 stars Reviewed 3 weeks ago

The triple room advertised on Expedia looked grand and comfortable for a longer stay with an extra sitting area etc. In reality it was a pokey attic room where one false move meant crashing one's head into the ceiling with a tiny so-called double bed and a narrow single. We've travelled a great deal all over the world and stayed... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and sorry to hear about the problems you encountered during your stay. After investigation, it appears that there was obvious miscommunication and I would like to sincerely apologise for not having communicated with you directly to resolve the situation. I would be grateful if you could contact me directly by email: manager@theburlingtonhotel.com to... More 

King's Lynn, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel with bags of character. Room was comfortable and very clean. Staff were very friendly and helpful, and we were made very welcome. Breakfast was very good. Very close to seafront where we had a lovely walk along the beach into town. We would definately stay here again and would recommend the hotel to friends and family.

Was this review helpful? Yes
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Many thanks for leaving a review and glad to hear that you had a great stay and nothing was much trouble. Thank you for your mention about our team of staff and looking forward to welcoming you again soon. Yours sincerely More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Very warm and and clean. Confortable bed and friendly professional reception. Good location. Quite but very near town Very warm and and clean. Confortable bed and friendly professional reception. Good location. Quite but very near town centre

Was this review helpful? Yes
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. I hope to see you again at the Burlington in the future. Yours sincerely More 

Portsmouth, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was ok, not surprising as was an offer through a gift purchase site so not expecting the best. Room 116 was DIY 1960 central, comfy and clean with a recent paint job. The sliding door to shower room/loo wouldn't stay shut, but not an issue; the radiator/towel real was no longer fixed to the floor and wobbled alarmingly... More 

Was this review helpful? Yes 1
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for leaving a review. The room you stayed in was one of a few awaiting refurbishment and I would like to sincerely apologise for any inconvenience. This room has now been put out of order and full refurbishment has started. Thank you for your comment regarding the distasteful balloon in full view as it should have... More 

Leatherhead, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Enjoyed a two night break here. Ideally situated for walks or a short drive to Hythe. Breakfast was very nice and the room was fine. Staff, very helpful and friendly with a special mention to Ashley. Overall, a quiet pleasant break. Would recommend.

Was this review helpful? Yes 2
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay and nothing was much trouble. Thanks also for your mention regarding our duty manager. We look forward to welcoming you again at the Burlington. Yours sincerely More 

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