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The Burlington Hotel

Certificate of Excellence
Earls Avenue, Folkestone CT20 2HR, England
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The Burlington Hotel
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The Burlington Hotel
The Burlington Hotel
The Burlington Hotel
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462 reviews from our community

Traveler rating
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    88
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Basildon, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

It was my birthday while we were at the Burlington Hotel,we were given champagne at breakfast on the day so it made it really special, the staff were all so friendly & the hotel so beautifull our room was really warm & comfortable. We loved it so would definitely go back again & recomend it to others.

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Amsterdam, The Netherlands
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have visited The Burlington several times in the past. Price / quality is reasonable to good. Staff is not exceptional but not rude either. Rooms are quite small but hotel has a certain atmosphere that you either appreciate or hate. It could do with an upgrade for sure. Near the Lease which is a walk down memory lane.mIndian restaurant... More 

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Cheltenham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Following on from our previous visit and review of this Hotel a few months ago we returned for our second stay. Due to time constraints we only stayed for the one night but once again were not disappointed. We stayed in a double room and overall our experience was very good. The Hotel was clean and tidy and value for... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Many thanks for leaving a review and glad to hear that you enjoyed your stay with us. The Burlington hotel is ideal for a stop over from or to the continent and we look forward to welcoming you again soon. Yours sincerely More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We held our wedding reception at The Burlington Hotel in April 2015 and couldn't have been happier with the service we received. I was in frequent contact with Heidi the events organiser and I made continual changes to guest numbers etc right up until the week before the wedding, and it was no trouble at all. Heidi made sure I... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for leaving a review and glad to hear that your great day was a real success. I would like to thank you for your kind mention about our wedding co-ordinator Heidi, who ensured to organise the whole event smoothly and make your day very special. May I take this opportunity to renew my sincere congratulations and... More 

Kingston, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We are booked here for two nights and it' been wonderful so far. There were 2 large events scheduled, so the restaurant was occupied. The bartender in the downstairs pub ( Robert I think) took us under his wing and made the evening for us. Cold drinks, great travel advice and 2 fabulous shepherds pies! Even gave us the tv... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Many thanks for your review and pleased to hear that you had a great stay with us and nothing was much trouble. Thank you to mention Robert as well as our team and we all look forward to welcoming you again soon at the Burlington. Yours sincerely More 

London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from a Masonic weekend at the Burlington. On the plus side, the staff are all attentive and helpful. The food is good if not particularly fancy. The sandwiches for lunch were very good. I have seen complaints about breakfast on trip advisor but we were happy with ours. The staff really like dogs. On the down side, whilst... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay during the last Masonic weekend event. Another thank you for your mention regarding our team of staff. You will be pleased to know that the hotel is currently undergoing full refurbishment and your constructive criticism regarding disability access is noted. We do our upmost... More 

Kent
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I booked the Burlington for my wedding ceremony and wedding reception! The venue is beautiful (inside & out), the staff are very welcoming and helpful and the price was very reasonable for the service provided!! :)

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Many thanks for your review and glad to hear that you had a great wedding day at the Burlington and nothing was much trouble. I would like to thank you for your kind mention regarding our team and I look forward to welcoming you again soon. Yours sincerely More 

Surrey
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is like going back in time to a big old Victorian Hotel at the seaside. It is a little tired but has character and totally saved by the very helpful friendly staff who looked after us and our young dog with care and consideration. Nothing was too much trouble. For dog owners this is a great place to stay... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and glad to hear that you (and the little dog) enjoyed your stay with us and nothing was much trouble. You will be pleased to know that the hotel is currently being refurbished to high standards, still keeping the character and elegance of the building. I look forward to welcoming you again at... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is clean and tidy with good staff but it looks very tired. They are spending a lot of money on re-vamping it so hopefully it will appear better. The food was not the best we have eaten but then again it wasn't the worst either. At the moment just an average seaside hotel.

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and mention about our team of staff. As you noticed, the hotel is currently undergoing major refurbishment with all rooms and public areas being renovated and upgraded to high standards, still keeping the old charm and character of the building. I look forward to welcoming you again at the Burlington in the future.... More 

UK
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 12, 2015

We stayed for 2 nights at this hotel as we had received a voucher as a gift. The building itself is beautiful- a classic grand old seaside hotel- but many of the communal areas are in need of an update and looking quite tired. Our room was obviously fairly recently renovated and was comfortable if a little on the small... More 

Was this review helpful? Yes 1
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and positive criticism. The hot water issue has been looked into by our maintenance team and I had a meeting with the duty manager and the receptionist to address the situation and avoid reoccurence in the future. I would like to sincerely apologise for any inconvenience caused. Please note that we offer our... More 

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