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The Burlington Hotel

Earls Avenue, Folkestone CT20 2HR, England
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The Burlington Hotel
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The Burlington Hotel
The Burlington Hotel
The Burlington Hotel
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448 reviews from our community

Traveler rating
    145
    173
    82
    35
    13
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80
231
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Hastings
Contributor
15 reviews 15 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for a week in February this year for business and think the hotel overall is excellent. It is a mere 5 minutes from the train station which is very handy for business travellers. We found the staff to be helpful; especially Andrew and the food was very well presented of an evening. My room was an enormous... More 

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Herts uk
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

After reading some of the reviews I was a little worried about staying at this hotel, I am pleased to say we had a friendly reception , and yes there was decorating going on with scaffolding up but this did not affect our stay , our room was lovely very tastefully decorated , nice big walk in shower, comfortable bed,... More 

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Silver Spring
1 review
1 of 5 stars Reviewed 1 week ago

The triple room advertised on Expedia looked grand and comfortable for a longer stay with an extra sitting area etc. In reality it was a pokey attic room where one false move meant crashing one's head into the ceiling with a tiny so-called double bed and a narrow single. We've travelled a great deal all over the world and stayed... More 

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King's Lynn, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely hotel with bags of character. Room was comfortable and very clean. Staff were very friendly and helpful, and we were made very welcome. Breakfast was very good. Very close to seafront where we had a lovely walk along the beach into town. We would definately stay here again and would recommend the hotel to friends and family.

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London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Very warm and and clean. Confortable bed and friendly professional reception. Good location. Quite but very near town Very warm and and clean. Confortable bed and friendly professional reception. Good location. Quite but very near town centre

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Leatherhead, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyed a two night break here. Ideally situated for walks or a short drive to Hythe. Breakfast was very nice and the room was fine. Staff, very helpful and friendly with a special mention to Ashley. Overall, a quiet pleasant break. Would recommend.

Was this review helpful? Yes 2
BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay and nothing was much trouble. Thanks also for your mention regarding our duty manager. We look forward to welcoming you again at the Burlington. Yours sincerely More 

Letchworth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Spent 2 nights for a weekend break and found staff friendly and helpful. A very good hotel for those with dogs with a bed and bowl in the room on arrival. We had a refurbished room which was lovely, bright and light. Great location almost on the sea front with The Leas to explore. A nice walk to the harbour... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and pleased to hear that you (and your dog) enjoyed your stay with us. I look forward to welcoming you again at the Burlington in the future. Yours sincerely More 

New Romney, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel for my husband and myself, when looking on line it look absolutely beautiful. I booked a superior room which in the photos showed a four poster bed, the bathroom very tastefully and quite spacious, the room with a sea view. The room was nothing like the images presented on line photos with no four poster bed... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and sorry to hear about your disappointment regarding your room description. I would like to point out that all our superior rooms are different and the photo you mentioned was relating to a newly refurbished room. I understand this could be misleading and would be grateful if you could let me know which... More 

Stowmarket, United Kingdom
Top Contributor
129 reviews 129 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Poor welcome from reception. Couldn't read phone confirmation. Confusing checkin. 'No information on the area although a map of the town was available I discovered the following morning when the paper that was ordered had not been ordered. Night porter very helpful. Room newly refurbished and comfortable. Great shower. Arrived for dinner, "really sorry only a reduced menu available as... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and constructive criticism. Your comments regarding reception and breakfast have been brought to the attention of the relevant Heads of department to be addressed and I would like to apologize for any inconvenience caused. Although things can go wrong on some occasions, it is the way they are dealt with which is important... More 

Bedford, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

First Impression - Not very welcoming at Reception - Second Impression - Restaurant can't cope with more than 10 diners at a time - waited over an hour for a main course and then a further 45 minutes for 3 scoops of ice cream, The food was fairly good and reasonably priced. The whole place could do with an upgrade... More 

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BURL-GM, General Manager at The Burlington Hotel, responded to this review

Dear Guests, Thank you for your review and constructive criticism. Your comments have been brought to the attention of our team of staff to be addressed, especially regarding our reception team who is always praised for being very friendly and helpful, yet professional. I am sorry to hear that you experienced a long delay for your dinner and I would... More 

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