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All 9 Folkestone hotels

Holiday Inn Express Folkestone Channel Tunnel

2.5 of 5 Hotel   |   Cheriton High Street, Cheriton Parc, Folkestone CT18 8AN, England
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Ranked #4 of 9 hotels in Folkestone
A recent review
5 of 5 stars reviewed yesterday
kopernika Lincoln
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589 people have reviewed this hotel

Traveler rating
    152
    259
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Lincoln
2 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent hotel. well located with ample free parking. clean comfortable rooms with all amenities. A small but friendly restaurant serving a small selection of hot meals along with a small bar area. the hotel is well placed for cross channel, options. Breakfast included. great friendly staff and all of this at a very attractive price

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Port Talbot, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed here on our way home from France and having been delayed were delighted to be warmly welcomed at around 10 pm with minimum fuss and also advice about take away food which could be ordered. Plates cutlery etc all supplied f.o.c for this purpose. Free wi fi in all rooms and breakfast in the rate at £95 per... More

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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked this hotel for a Saturday night, after attending a friend's wedding nearby. As this was early August, I guess we were staying in peak season. We paid £99 (including breakfast) for our stay. For that, we received a very basic, slightly scruffy room (similar standard to an Ibis or Travelodge) on the ground floor, overlooking the car park... More

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GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Guest Thank you for your recent online post. Please accept my apologies for your breakfast experience i am however pleased to report we are currently reviewing our breakfast offering / Standards. I do hope you will come back and sample it. Kind Regards Gavin Ethridge General Manager More

Contributor
12 reviews 12 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had never travelled with our dog before so we were apprehensive about how we would be received - our stay was outstanding, with great staff, good room, secure parking and warm welcome. I would highly recommend as a start to your trip, and I hope Holiday Inn can maintain this and credit their staff

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Harrogate, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

A great location for the Channel Tunnel. The staff were very friendly and extremely helpful, giving us the local take away menus and not just plugging their own restaurant. The even let you eat in the lobby/restaurant when you bring your own food in. The rooms are functional and clean if not spectacular but it is what is says on... More

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Thornton Cleveleys, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We arrived wet through from a very long journey to unfriendly reception staff. We were firstly given a disabled room which we hadn't booked when there were plenty of other spare rooms available. The bed had seen better days, lumpy and the pillows were flat and hard. Very uncomfortable nights sleep. The breakfast was self service with cheap offerings, great... More

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GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Guest Thank you for leaving your feedback on line. I was disappointed to learn of the number of shortfalls during your stay. I would be most grateful if you could contact me to I can discuss your stay further, however in the interim please let me apologise. I can be contacted on 01303 298 450 or via email gm@hiexfolkestone.com.... More

Worcester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here to be near the tunnel for the morning, not well signed and room smelled a bit and very basic. We luckily had booked to eat out - people were grumbling about the supper in the lift - breakfast was awful menu short, but muesli and unsweetened muesli not available (on order) natural yoghurt (on order) , so... More

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GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Guest Thank you for taking the time and effort to leave an online review. Please accept my apologies for any shortfalls over our breakfast offering; however I’m pleased to report our whole breakfast offering is currently under review. Guest feedback is a vital tool enabling us to monitor and improve our service. Kind Regards Gavin Ethridge General Manager More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Location-wise the hotel is very convenient for the Channel Tunnel but our non-smoking room reeked of cigarette smoke. It was awful, especially for our two young children. When I complained the person at reception simply offered to spray the room with air freshener while we were out, which they didn't even do in the end.

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GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Guest Many thanks for your review. I was shocked to read your feedback, we are a non smoking hotel and anyone found to be smoking on the premises is reported to the local police. Please accept my personal apologies over this matter. I would be most grateful if you could contact me directly so I can obtain further details... More

London, United Kingdom
Top Contributor
67 reviews 67 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second or third time we've used this hotel prior to an early morning trip through the tunnel - yes its basic but it does what it says on the tin! Anita was on reception the afternoon we arrived (2 adults, 2 boys) and she was a fantastic ambassador for the hotel - very friendly, helpful too towards... More

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Newport, United Kingdom
Top Contributor
68 reviews 68 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed here before on our way to France ideal location The rooms are clean although being so close to M20 there is a fair bit of constant traffic noise and I have to say from other guests shitting bedroom doors! Breakfast is adequate although I am pleased since my last visit they have moved the hot section to... More

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GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Guest Thank you for taking the time and effort to leave a review online and also for your patronage to the Holiday Inn Express Folkestone. Please accept my apologies for any noise issues you encountered, we currently have corridor checks in place to monitor the noise levels from other guests. However I’m sorry this impacted your stay. I have... More

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Additional Information about Holiday Inn Express Folkestone Channel Tunnel

Address: Cheriton High Street, Cheriton Parc, Folkestone CT18 8AN, England
Phone Number:
Location: United Kingdom > England > Kent > Folkestone
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Folkestone Channel Tunnel 2.5*
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Also Known As:
Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
Folkestone Holiday Inn Express
Holiday Inn Express Folkestone Channel Tunnel Kent, UK

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Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London. Paris and Brussels only 35 minutes. ... more   less 
Number of rooms
100

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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