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Holiday Inn Express Folkestone Channel Tunnel

2.5 of 5
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Cheriton High Street, Cheriton Parc, Folkestone CT18 8AN, England
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1 room 1 guest
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Holiday Inn Express Folkestone Channel Tunnel
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816 Reviews from our TripAdvisor Community

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    359
    177
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    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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    (183)
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London, United Kingdom
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed overnight at this hotel on our way to France last weekend. Easy to find, plenty of parking, friendly and efficient welcome. The room is fine, just what you need for an overnight stay. The room was a good size, the beds comfortable and the bathroom spotless. A first for us was there is a blue light in the... More 

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London, United Kingdom
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

If you need to be close to the Channel Tunnel for an early start then stay somewhere else. The lady on the front desk who checked us in was very pleasant and that's the only good thing I can say about our visit. The small room had a small bed which could barely be called a double. The room was... More 

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Derby, United Kingdom
Level Contributor
387 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We took this hotel because of its vicinity to the Tunnel; even though the A20 entrance is closed, this is still true and in 10 minutes you can be queuing at entrance to the Tunnel. The hotel itself is a typical Holiday Inn Express; a little worn around the airport, a comfortable enough room, and a decent car park. Nothing... More 

Was this review helpful? Yes 1
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Olderguy1956 Many thanks for your time in reviewing your recent stay with us here in Folkestone I was delighted to learn that the staff provided superb service in a friendly manner and of course I know they will be encourage to read this. The A20 is still closed despite running over time and even today we cannot establish a... More 

Milton Keynes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Positives. very close to the tunnel Negatives Carpet very badly stained Bed very small double and not at all comfortable. We were given directions to the tunnel, which said 5 mins, only to find out the road onto to M20 was closed. The hotel should know this and give alternative directions.

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Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear 18putts, I would like to thank you for the time and effort taken to review the Holiday Inn Express, Folkestone. I am so pleased to hear that our convenient location was beneficial for your crossing needs. I am however, disappointed to learn that the bedroom allocated to yourself was unsatisfactory - I would really appreciate if you could contact... More 

Newcastle upon Tyne, England, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed as a stop over before getting a early channel crossing and thought it was just somewhere to get a nights sleep. Surprised to find that the food was a lot better than we had expected and the bar and seating area were very good for a budget stop over. Operation stack was in place the day we traveled and... More 

Was this review helpful? Yes 1
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Ian C, Many thanks for taking the time to review the Holiday Inn Express, Folkestone - your valued feedback is greatly appreciated! I am so pleased to hear that our menu offering exceeded your expectations and our staff proved to be helpful and efficient during your visit. I will be sure to pass all of your positive comments on... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nicely situated hotel, close to stores, highway and the beach. We stay here every time we go to the uk. The rooms are sufficient for 1 night stay. Unfortunately they are dated and stuff in the room is broken. The food and breakfast was not very good compared to other holiday inns. One big plus point is the staff. They... More 

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Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Francios v, I would like to thank you for taking the time to review the Holiday Inn Express, Folkestone. I am so pleased to note that you are a returning guest and have stayed here a number of times in the past, finding our location convenient and our staff to be friendly and welcoming. I am naturally disappointed to... More 

Reims, France
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago NEW

Checked in last minute and got a good deal, was delayed on my journey so needed a place to stay for 1 night, hotel was clean and tidy and had great location near to main road. Wold reccomend this hotel, staff were friendly and accommodating compared to some other hotels I have stayed at .

Was this review helpful? Yes
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear HughS53, Many thanks for taking the time to review the Holiday Inn Express, Folkestone. I am so pleased to note that despite your last minute arrival you found our hotel to be convenient for your needs and our staff to be friendly and accommodating. I will be sure to pass your positive comments over to my general manager and... More 

Livingston, United Kingdom
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here overnight before our trip to Europe. It's perfectly located for the Eurotunnel even though access to the A20 on J12 was closed for roadworks it still only took us about 15 minutes to reach the Eurotunnel. Rooms were large & clean with coffee making facilities in the room. They have a restaurant but we arrived too late... More 

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Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Neubauten, Many thanks for taking the time to review the Holiday Inn Express, Folkestone. I am so pleased to note that you enjoyed your most recent stay with us and our location proved to be beneficial for your crossing requirements. Its great to hear that our bedroom cleanliness and facilities met your expectations. Hopefully you will be able to... More 

Edinburgh, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a late check in and an early depart but this Holiday Inn seemed clean and comfortable and the receptionist was friendly and helpful. Breakfast was fine, choice was good and food was okay. Coffee not so great but I'm living in Italy so have a high standard probably!

Was this review helpful? Yes
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear ElectricSouperGirl, Many thanks for taking the time and effort to review the Holiday Inn Express, Folkestone. I am so pleased to hear that although your stay with us was short, with a late arrival and early departure it was comfortable for you and you found our staff to be helpful! I will be sure to pass your comments regarding... More 

Guildford, United Kingdom
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Plenty of free parking. Staff were extremely helpful trying to locate lost property which had been left in a taxi from the venue. Very clean, modern yet basic. Rooms were spotless. Beds were uncomfortable and had a bad night's sleep, then woken at 8am by large delivery lorry right outside the window. Free breakfast choices were very disappointing, couldn't identify... More 

Was this review helpful? Yes
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Sue W, Many thanks for taking the time to review the Holiday Inn Express, Folkestone - your valued feedback is greatly appreciated! I am so pleased to hear that you found our staff to be helpful and efficient in retrieving your lost property and our cleanliness met your expectations. I am of course disappointed to learn that the comfort... More 

Hotel Review Summarization

What travelers say

  • Very clean(10)
  • Car park(5)
  • Sofa bed(4)
  • Next morning(3)
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