Start with the positive, the staff over here were fantastic. Very friendly and helpful. Honestly, we felt we were staying in a youth hostel. The toilet and bathroom reeked. The couch and floor were grossly dirty and stained, and there was a general grimy-ness to the room. In addition the beds were shockingly uncomfortable. Took pictures of all of the... More

This hotel does not claim to be a 5* and so it shouldnt be rated that way. It is very clean and comfortable. the food and breakfast is basic but again not 5*. the staff more than make up for any problems and they could be graded 5*. Summing up a hotel which is comfortable and within easy access to... More

Very good - what you expect from this chain - very good at reception (Charlotte was a star) got what we wanted and paid for. Very close to Chunnel. Few gripes - blood stains on pillow not so good as well as stains on carpet but all in all would use this one again. However Bar very pricey - much... More

We arrived late and were quickly checked in to a clean, spacious and well appointed room. Slept well and had a decent early breakfast - breakfast buffet. This hotel offers excellent value for money - and was at a standard that I would have expected to pay considerably more for. Our intention is to stay here every time we travel... More

on the 22nd of april we drove down the hloiday inn express,which i had booked about 6mth ago.we where staying there sunday evening and wednesday evening.after driving from our home in grimsby.we booked into the hotel and was asked by the young receptionist if we wanted a evening meal and we said yes.we were booked in for 7pm.we went to... More

Good value accommodation, v convenient for the Tunnel. Sunday evening dinner a disaster, 2 couples refused to eat the food, one complained to the chef (the manager was deputising I think) and was asked to leave the hotel, which they did. More

Second visit, useful because of the proximity to the tunnel. Staff were friendly and efficient, the room was clean and everything worked......so far so good! Only when my 'Jumbo fish and chips' arrive did I remember how bad it was when I had it last time! It was essentially a great lump of overcooked batter. My fault I know I... More

Just spent the night at this hotel before travelling to France. Room was clean, staff were helpful but dinner was awful. A man at another table jumped up and went crazy, calling the food a very rude word indeed. He proclaimed it disgusting and disgraceful. He checked out immediately and went to the nearby Premier Inn. He was furious. The... More

Stayed at the hotel three times when travelling to France. It is clean, reasonably priced and within five minutes of the tunnel. The best asset the hotel has is there night receptionist, "Taffy". He is efficient, helpful and kind with nothing being too much trouble. He is a breath of fresh air after a long tiring journey. The management should... More