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Holiday Inn Express Folkestone Channel Tunnel

2.5 of 5
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Cheriton High Street, Cheriton Parc, Folkestone CT18 8AN, England
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Holiday Inn Express Folkestone Channel Tunnel
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Ranked #4 of 9 Hotels in Folkestone
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781 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (781)
  • Mar-May only
    (183)
  • Jun-Aug only
    (242)
  • Sep-Nov only
    (210)
  • Dec-Feb only
    (146)
All months
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed today NEW

Fine basic hotel before a tunnel crossing . If you have bikes they happily store them in a locked room . Dinner ok , a bit pricey . Breakfast ok but awful coffee !! Room ok but double bed was very soft and it was like sleeping on a trampoline ! Kids slept well on the sofa bed . Plenty... More 

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Xewkija, Malta
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very comfortable and convenient for the Channel Tunnel. Pet friendly. This has been my third stay at this hotel and comfort and cleanliness is generally of a high standard. A bit disappointed with breakfast, not full English sausage, scrambled egg and beans only or continental and fruit. However, will stay on our next trip as it is reasonable value.

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Upend
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Perfect place to stay before traveling to France . Staff are very friendly and helpful. Rooms are clean and basic but have everything you need. Breakfast was fine. Only 10 minuet drive to the tunnel. This was our third stay here and we will defiantly stay again when we are going to France. Tip book early as this hotel always... More 

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Eastleigh
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here again and find that the bar/dining area has been revamped since our previous visit earlier this year. Great improvement. Comfortable stay as usual, basic but all you need for an overnighter. Meal also much improved since last time, limited menu though. My only adverse comment is regard to the cleaning and upkeep of the bathroom area. The grouting... More 

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Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Winchester_11 Many thanks indeed for following up your recent stay with a review, I was very pleased to learn that we met your expectations. I was very pleased also to read that you enjoyed the newly refurbished Great Room and the menu quality had improved since the last visit. I will of course be picking up the points you... More 

Glasgow, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here on route to our holiday in France. Very good and very clean. Staff were extremely helpful and couldn't do anymore to help. Quick and easy check in as always. Rooms were clean and well serviced. No complaints here. Would definately recommend to anyone

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Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear SuzyH2 Many thanks for your very positive review after your recnt stay with us here in Folkestone. It is always so very rewarding for the team here to learn that their hard work has been appreciated and I will be placing a copy of the reviews on our staff noticeboard. Once again thank you for taking the time and... More 

ENGLAND
Level Contributor
167 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed 1 week ago

As per normal HI Expresses it was clean and comfortable. We chose it for quick access the next morning to the channel tunnel but unfortunately there is expansion going on at the Terminal which facilitates a detour of several miles. Not the hotels fault but worth checking before you go if that's important to you. Breakfasts at HI Express are... More 

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Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Dagog Many thanks for your positive review after your recent stay with us here in Folkestone. I was very pleased to read that you found the hotel to be both clean and comfortable and that additionally the team were friendly and welcoming. We do try very hard to provide a relaxed and informal atmosphere for our guests and it... More 

West Midlands,UK
Level Contributor
132 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Standard HI Express Hotel. Plenty of parking available. Situated in a relative quiet cul de sac. Free breakfast, pretty poor quality. Worst breakfast I have tried from this brand of Hotel. Location was the only positive comment.

Was this review helpful? Yes 1
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear NorsemanUK Thank you for leaving your feedback after your recent stay with us, I was pleased to see that we met your expectations on some levels. However I was concerned to read that the breakfast didn't match the expectation. We constantly review the quality of our Express Start breakfast and so I will take on board the comments you... More 

Shanghai
Level Contributor
317 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 stars Reviewed 1 week ago

Summary: This Holiday Inn Express delivered its entire brand promise. A clean, comfortable, and thoroughly pleasant experience. We were here for a family holiday and putting four people into one room was tight but totally doable. The hotel was in a bit of an industrial area but this was not an issue because we really only slept here one night.... More 

Was this review helpful? Yes 1
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear DHWShanghai Many thanks indeed for taking the time to write a review after your stay with us. It was very good to learn that we lived up to the brand standard as you pointed out and I will forward your comments to the team on duty. I am sure they will be motiovated to learn that their efforts were... More 

Doncaster, United Kingdom
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

The years of 12 hour trips into France are behind us, so a stopover en-route is far more civilised. Great value for money hotel comfortable and well appointed room, great shower and decent food offerings. A must for the future.

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Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Philatic Thank you for your very complimentary review following your recent stay here in Folkestone. I am so pleased to read that you had a good time and the staff and food were to your satfisfaction, it is very rewarding for the staff to hear that they have been positively acknowledged for thier hard work. The 12 hour travel... More 

Northwich
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has some positives, some negatives.... Positives Location very close to euro tunnel Free wifi Adequate bathrooms with good shower. Staff friendly Breakfast free. Negatives Room 9 smelt odd, probably due to very stained dirty carpet. Tried another room but same issue and it was late and we wee tired so just put up with it. Air con rubbish,... More 

Was this review helpful? Yes 1
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Katherine B Thank you for your valuable feedback following your stay this month. I was very sorry to read that your stay was marred by the extra bed not being ready and a nasty odour. My team review all arrival bookings to ensure that extra beds and cots are made up in advance, so my apologies that this was... More 

Hotel Review Summarization

What travelers say

  • Very clean(10)
  • Car park(5)
  • Sofa bed(4)
  • Next morning(3)
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