We stayed here a few days ago and without exception the staff were very friendly and helpful. That goes for reception, restaurants, golf clubhouse etc. I really can't understand the negative reviews about the staff. The only minor criticism I could make was that the lighting in the bedroom could have been brighter, which is really trivial. We have stayed... more

We stayed at the Luton Hoo on a package and were treated like 2nd class the whole time. It also became a litany of having to battle the terrible service. We stayed in an Annexe building (already feeling less than important) and were puzzled by the 'no entry' and 'no access' signs (how else were we to get to our... more

Aesthetically it was much that anyone could ask for. The approach to the hotel, driving through its extensive land, set the scene. We were upgraded on arrival, having booked a one night package including dinner through my Club SLH account. We were in room 110 in the Parkland annexe - it was a very spacious "corner suite" type room. The... more

I booked Luton Hoo for my wedding after visiting on a Sunday morning after having been to another wedding, and I fell in love with it. 8 months later and our wedding day arrived. I had met a number of the wedding co-ordinators and found them to be friendly, helpful and put me totally at ease. The fact that the... more

Am writing this from the hotel. I leave tomorrow. I am presently waiting for a taxi to come and collect us to take us to dinner in Harpenden as I am not prepared to be insulted again by the dreadful food and service on offer here! £22.50 for a main course in the Brasserie and they serve you oven chips!... more

I have just got to say how much I agree with the lady who reviewed this hotel after getting married here (wedding day tears). After getting engaged last year we went to visit the Luton Hoo. As we live in Harpenden it seemed the obvious choice. I phoned to request a brochure three times and eventually drove up to collect... more

Luton Hoo looks like such a lovely hotel. The building and architecture is great and the location off the main road is quite special. There is lovely lounge area in the main building where you have drinks and light snacks. It should be delightful. We as a family have been a few times, although the service in the lounge is... more

We ventured an hour's drive from home for afternoon tea. As we drove up the drive, Luton Hoo came into view and whilst a beautiful house, in our eyes it was spoilt with so many cars parked in front. We were directed to the main car park by one of the 3 Porters hovering around the main entrance, some 3-4... more

Everything about this hotel oozed luxury. We were going to go to Hambury Manor but rang this hotel at the last minute tos ee if they had availability over the Spring Bank Holiday. They did and we managed to get an excellent offer of 2 nights for the price of 1, which meant despite the large bill at the end... more