Lazy front desk staff. The rooms are smelly. Left my laptop in the room while attending work. When I got back, the whole room was soaked in water due to a poor roof and a passing shower. Laptop was destroyed. The manager gave me a signed paper stating they would repair it. That was 2008. Still No laptop. They will... more

From the outside this place looks tacky, and it is hardly in a nice part of town. We were dealt with at reception with minimal conversation or greeting. The receptionist got the job done, but he was very hard to hear and not particularly helpful. While the corridors seemed cramped, the room itself was lovely. It was a good size.... more

I stayed at this hotel for 2 nights midweek with work. Overall the standard of the hotel is ok a little shabby but ok. To name a hotel anything to do with a airport i think it should be near but this one is no where near the airport cab ride or bus. The area the hotel is in is... more

The hotel is quite newly refurbished and the staff are very helpful and pleasant. My room also had the smell of mould but was very clean other than that. The sign out the front had fallen over so at night there was a big green light shining right in the room as the curtains didn't shut properly. The floors also... more

I have to say I was pleasantly suprised with this hotel considering the other quality hotels I've had the displeasure of staying at in the UK. The hotel was clean & newly decorated througout, the room was modern and comfortable with a great 32" frewview TCD TV on the wall. The heating was more than suffient and the bathroom was... more

The Quality Hotel is neither one of the better representatives of the chain, nor one of the better hotels in Luton in its price bracket. It bills itself as an airport hotel--which, if true, can with as much truth be said of every other establishment in town. (I paid £14 in the taxi each way.) It is, regrettably, convenient for... more

Wir hatten ein relativ kleines Zimmmer im 2.OG. Das Zimmer war nicht besonders groß und wirkte durch die Dachschrägen etwas... more

L'absence à proximité de restaurants "européens", et de points de repères, nécessitant le déplacement en taxi, indispensable pour circuler. Par... more