We booked on line, and gave the card info required, but still had to do it again when we arrived! no explaination was given why! We were catching an early flight from Luton the next day. But, without a doubt the biggest rip off hotel we have ever experienced. Shabby, inadequate, poorly staffed, reception was in the bar or vica... more

The hotel's facilities are adequate when there are just a few guests but probably not when the hotel is full. I don't know how many of the rooms are en-suite but I suspect very few are. The one shower per 12 or so rooms therefore would be grossly inadequate when the hotel is fully booked. There is a notice in... more

For it's price it's not a bad hotel and the staff is friendly. Try to avoid the rooms at the busy street side, as there is a lot of traffic noise, even at night. If you are lucky you'll get a spacious room, however you could also end up with a cramped room with hardly any space to move around.... more

What can I say? Small shabby Rooms, ridiculous payment rules and draconian cancellation policy. They refused to take cash payment and insisted on a credit card. The staff were rude when we tried to book and kept putting hurdles in front of us. When we checked out at 8 in the morning a day early they took payment for the... more

I was not sure whther hotels like this still existed - thw room was not clean, the toilet/bathroom was across the landing it stunk and was filthy. I am suprised that he local authority allows hotels to be listed. The idea was to stay a night near the airport as the flight was an early one. I wish now that... more

Booked a rate of £55.00 which we confirmed in writing included dinner. This was paid in advance by by credit card and on arrival found that there was no restaurant or food provided. The rate was not reduced. There was no hot water in the hotel and this was not sorted even after a complaint. The room was very small... more

I was a little sceptical about how nice this hotel would be. It was pleasantly suprising. Staff were nice and the room was spacious and clean. It was basic but totally adequate for a night stay before/after flying from/to London Luton. more

The bathroom/shower on the top floor was disgusting. It was supposed to be light blue but it had a dirty browny colour half way up the curtain. No cleaning equipment available. Matalan only down the road and considering how expensive the rooms were I don't see why they cannot be changed every fortnight. My room no. 16 had a sky... more

This place was perfect for me, staff were friendly and inviting, helped with taxis and places to eat. been here a couple of times and always a decent place for the amount you pay. more