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Comfort Hotel London Luton

3.0 of 5
1 Mill Street, Luton LU1 2NA, England
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Comfort Hotel London Luton
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Comfort Hotel London Luton
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127 reviews from our community

Traveler rating
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    18
    26
    30
    43
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16
35
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28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Oh MY GOD!!! This has to be by far the most shocking place I have been to. I was amazed with the reviews It couldn't be that bad I ASSUMED!! Wiring sticking out Ceiling was hanging in corners .......... Bathroom smelt! This is the type of place you would be if you were desperate to shut down!!

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LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Our hotel is undergoing a minor renovation programme, and hence we apologise that you had to witness some unsightly works. As our... More 

Luton, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Made my booking on line and then spoke to one of the team at the hotel about my partner checking in as I would be late. After emails back and forward it was finally sorted. So my partner turns up to check in to be told that he couldn't,they asked fir the card that was booked on in which they... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Our hotel is undergoing a minor renovation programme, and hence we apologise that you had to witness some unsightly works. All of... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Booked this hotel as it was cheap and fairly central, ignoring most of the reviews on here. They are all accurate. My room looked nothing like the pictures. I booked an executive single, but ended up with a room with a single and a double bed (Room 305). The room looks as though it was last decorated 30 years ago.... More 

Was this review helpful? Yes 1
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. All of our rooms look exactly as they appear on our website. All rooms are equipped with hairdryers and duvets, and none... More 

Bedfordshire, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My partner and I stayed here for 1 night to attend a birthday party nearby. The hotel suited our needs perfectly, not luxurious but clean and comfortable. The only query I would raise is that there was a smell of the 'drains' when we returned to our room about midnight that wasn't present when we had been there earlier in... More 

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Luton, United Kingdom
1 review
1 of 5 stars Reviewed March 9, 2015

I made the booking 4 days for business trip and turned up, to my surprised I have been told I do not have a room booked, after carefully checking through the payment system, it was found that they have booked in for me Next week ... I have booked an execute room, for the right hotel offered me a chap... More 

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LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that wew did not meet your expectations on this occasion. Since the booking was made on-line by yourself, this automatically allocated in our systems. And hence the hotel could not book you... More 

Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 24, 2015

I mean what I said in the tittle. Clean wise, there would be no difference sleeping on chairs at the airport or bed in this hotel, safety wise it would be the same (our room door wasn't locking) AND I would be few more quid richer. Myself and my boyfriend made a complaint to the hotel (with written statement from... More 

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LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay LAST MAY 2014. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Since your stay, the hotel has received a makeover in all guestrooms. This includes all bathrooms too, and of... More 

Woking, United Kingdom
Top Contributor
94 reviews 94 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed February 15, 2015

I booked this hotel for one night with my partner, as she & I were visiting London the following day. I found the hotel on another website where you can make hotel bookings and I have to say that the pictures on that site do not show the real deal - I've posted some actual pictures with this review, so... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. We apologise that the hotel did not meet your expectations. As our mission has always been to provide our guests with the... More 

Middleton Cheney, United Kingdom
Top Contributor
58 reviews 58 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 8, 2015

You don't need a 'palace' just for 5 hours sleep before a flight but you do need a minimum level of comfort... This 'comfort' hotel does not provide this. Our room was on the ground floor, with permanent street noise due to the old windows, the room stunk of smoke and the pillows were flat as pancakes. We'll be trying... More 

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LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. The hotel is located in middle of Luton City Centre - opposite the Arndale Shopping Complex and directly adjacent to the train... More 

St. Albans, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 7, 2015

I booked this room for two people and we only received enough hot drink amenities for one person. Along with this the kettle did not boil properly and kept clicking off after a few seconds. The staff in the morning were extremely noisy and few of whom spoke English. We did not request a wake up call and yet someone... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. We sincerely apologise that the hotel did not meet your expectations, and we will be addressing the issue of the inadequate amounts... More 

Manchester
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 28, 2015

Can't really argue with prices at around £35 per night. Superb location just 2 minutes walk from the station. Very basic dated accommodation but ok for a 12 hour overnight stay. Free wifi and pretty good too. Walked in picked up my keys was in room in 2 mins went to sleep woke up next morning showered and was out.... More 

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