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Comfort Hotel London Luton

1 Mill Street, Luton LU1 2NA, England
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Comfort Hotel London Luton
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188 Reviews from our TripAdvisor Community

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Colchester, United Kingdom
Level Contributor
4 reviews
1 of 5 stars Reviewed yesterday NEW

Not sure how to start however; Staff are rude and unhelpful TV and amenities do not work within the rooms and staff refused to fix or allow a change of rooms. Room is uncomfortable, needs refurbishment. Next ot main road, train station/bus station so noise throughout the night

Helpful?
Thank globetrotter751
Merton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I chose this hotel because it was literraly a min walk from the station and my meeting in the town centre. Staff were very friendly, and room cleaned. I will definitely come back again for my next meeting! Thank you

Helpful?
Thank Marco F
Ipswich, United Kingdom
Level Contributor
130 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed here for 1 night before catching an early flight out of Luton Airport. The price was very cheap £31 for the night but you certainly get what you pay for. The rooms were disgusting, skirting boards ripped up and bashed or falling off, dust and dirt everywhere and everything was generally grimy and horrible. We honestly debated leaving... More 

Helpful?
Thank Smileycat13
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. We cannot seem to locate "skirting boards ripped up and bashed or falling off, dust and dirt everywhere and everything was generally... More 

Luton, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent friendly staff and good service fully satisfied and really good value of money. Thanks to GM Richard as well he is very co-operative and helpful. Whenever we need anything they always come to help us and wiling to sort problem out for us. For me they are 5 star.

Helpful?
Thank Sazia B
Nottingham, England, United Kingdom
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Ok let me give you the positives ... You pay a very low price £35 a room ....staff are friendly and helpful and their is secure on site parking....plenty of hot water But you really do get what you pay for....walls are very thin and there seem to be a lot of families staying....tv was broken...room and bathroom was very... More 

Helpful?
1 Thank David B
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Your comments have been duly noted though, and we shall endeavour to rectify any aspects of our service that did not meet... More 

Wakefield, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 5, 2016 via mobile

Absolute Dive, The receptionist had a bigger attitude than Kanye West, the car park is about as secure as an open safe The hotel itself is a good location, a good location if you don't wanna sleep that is ha! I wouldn't book this hotel again if my life depended on it Avoid the cheap nasty bed sheets and sleep... More 

Helpful?
1 Thank Kev M
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Your comments have been duly noted though, and we shall endeavour to rectify any aspects of our service that did not meet... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 17, 2015 via mobile

Don't stay here unless you're desperate! Stinky, on a busy noisy street, and bed was atrocious! Didn't even dare go out to eat because we didn't feel safe in the neighborhood. I'm sure there are much better places close to Luton airport. Look elsewhere.

Helpful?
2 Thank Robyn H
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Your comments have been duly noted though, and we shall endeavour to rectify any aspects of our service that did not meet... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 6, 2015

Hotel looked worn and neglected and the corridors smelled of old food and biscuits. I stayed in a single room and told the receptionist my room was freezing. After approx 40 minutes someone remembered to come to my room to check the radiators. They said I had it set on off and apparently turned it on. The heater remained freezing... More 

Helpful?
1 Thank Kikizaza
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Your comments have been duly noted though, and we shall endeavour to rectify any aspects of our service that did not meet... More 

Norfolk
Level Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed December 4, 2015

Not much to get excited about but the pricing makes it perfect for an overnighterNot if you're not expecting any service/frills. Location is fine for restaurants and shops. Free car parking is a bonus.

Helpful?
Thank NorfolkFozzy
Battle, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 29, 2015 via mobile

I stayed there several times. I tolerated the trains rattling the headboard of my comfortable bed every ten minutes throughout the night and the busy road outside my window in the newly renovated room starting at 4.30 am. Rooms were really okay until they put me in a single room under the roof in the East European servants quarter. Still... More 

Helpful?
Thank Jan J
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Your comments have been duly noted though, and we shall endeavour to rectify any aspects of our service that did not meet... More 

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