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Comfort Hotel London Luton

1 Mill Street, Luton LU1 2NA, England
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Comfort Hotel London Luton
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Comfort Hotel London Luton
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125 reviews from our community

Traveler rating
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    18
    26
    30
    41
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16
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

Booked this hotel as it was cheap and fairly central, ignoring most of the reviews on here. They are all accurate. My room looked nothing like the pictures. I booked an executive single, but ended up with a room with a single and a double bed (Room 305). The room looks as though it was last decorated 30 years ago.... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. All of our rooms look exactly as they appear on our website. All rooms are equipped with hairdryers and duvets, and none... More 

Bedfordshire, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My partner and I stayed here for 1 night to attend a birthday party nearby. The hotel suited our needs perfectly, not luxurious but clean and comfortable. The only query I would raise is that there was a smell of the 'drains' when we returned to our room about midnight that wasn't present when we had been there earlier in... More 

Was this review helpful? Yes
Luton, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

I made the booking 4 days for business trip and turned up, to my surprised I have been told I do not have a room booked, after carefully checking through the payment system, it was found that they have booked in for me Next week ... I have booked an execute room, for the right hotel offered me a chap... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that wew did not meet your expectations on this occasion. Since the booking was made on-line by yourself, this automatically allocated in our systems. And hence the hotel could not book you... More 

Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I mean what I said in the tittle. Clean wise, there would be no difference sleeping on chairs at the airport or bed in this hotel, safety wise it would be the same (our room door wasn't locking) AND I would be few more quid richer. Myself and my boyfriend made a complaint to the hotel (with written statement from... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay LAST MAY 2014. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Since your stay, the hotel has received a makeover in all guestrooms. This includes all bathrooms too, and of... More 

Woking, United Kingdom
Top Contributor
93 reviews 93 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed February 15, 2015

I booked this hotel for one night with my partner, as she & I were visiting London the following day. I found the hotel on another website where you can make hotel bookings and I have to say that the pictures on that site do not show the real deal - I've posted some actual pictures with this review, so... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. We apologise that the hotel did not meet your expectations. As our mission has always been to provide our guests with the... More 

Middleton Cheney, United Kingdom
Top Contributor
57 reviews 57 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 8, 2015

You don't need a 'palace' just for 5 hours sleep before a flight but you do need a minimum level of comfort... This 'comfort' hotel does not provide this. Our room was on the ground floor, with permanent street noise due to the old windows, the room stunk of smoke and the pillows were flat as pancakes. We'll be trying... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. The hotel is located in middle of Luton City Centre - opposite the Arndale Shopping Complex and directly adjacent to the train... More 

St. Albans, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 7, 2015

I booked this room for two people and we only received enough hot drink amenities for one person. Along with this the kettle did not boil properly and kept clicking off after a few seconds. The staff in the morning were extremely noisy and few of whom spoke English. We did not request a wake up call and yet someone... More 

Was this review helpful? Yes
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. We sincerely apologise that the hotel did not meet your expectations, and we will be addressing the issue of the inadequate amounts... More 

Manchester
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 28, 2015

Can't really argue with prices at around £35 per night. Superb location just 2 minutes walk from the station. Very basic dated accommodation but ok for a 12 hour overnight stay. Free wifi and pretty good too. Walked in picked up my keys was in room in 2 mins went to sleep woke up next morning showered and was out.... More 

Was this review helpful? Yes
Island of Malta, Malta
Contributor
17 reviews 17 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed January 26, 2015

Absolutely disappointed. It is a disaster. The location is not pleasant and not safe to walk especially after 8.00 pm. My amazement how it is still in business. The room was a disgrace, dirty, cold, damp and sticky all around.noise all around and very smelly inside. The floor was dirty all around the bed. A camp bed is better than... More 

Was this review helpful? Yes 1
LHGManagement, General Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. The hotel is located in middle of Luton City Centre - opposite the Arndale Shopping Complex and directly adjacent to the train... More 

Fareham, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 23, 2015

The room was a good size but everything they advertise is just wrong. Flat screen TV is 12 inches max... I've a bigger monitor on my desk. It's hung on the wall at a fixed angle which you can't then view from the bed and it definitely doesn't have cable or satellite. About 15 channels tops. A totally no smoking... More 

Was this review helpful? Yes 2
LHGManagement, Manager at Comfort Hotel London Luton, responded to this review

Dear Guest, Thank you for posting your recent review on tripadvisor following your stay. We truly value the opinions of our customers and I am sorry to hear that we did not meet your expectations on this occasion. Firstly, all of the hotels TV's are a minimum 21", as per the requirements set on the hotel by the Choice Hotels... More 

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