The room that we got was ok. Clean and functionalBut there were a couple of things that went wrong
-No recognition as a PC member. The lady in the desk seemed unaware of the loyalty scheme.
- This meant no upgrade. Not that we needed it or were put out by this, but its the thought that counts
- The...
More
The hotel car-park was fairly full on arrival, but upon driving round found a place fairly easy and upon further review noted there were many places in the far car park.
Check in was quick and easy, the place has a nice relaxed feel to it and seems very clean, however closer inspection shows the place is in need of...
More
We stayed for two weekend nights to attend a family wedding nearby. The special wedding guest price was £51 per night for a double room, including breakfast, which we thought was excellent considering we could have used the pool, gym, etc all in as well if we had wanted to. The room was comfortable and quiet, on the back of...
More
Thank you for leaving us your comments about your stay with us in May. We value all the feedback we receive as it helps us to continuously improve our standards. I am pleased that you found our housekeepers to be attentive and thorough and that you also enjoyed your evening meal and breakfast in our Borders Restaurant. I have passed...
More
I've stayed here a number of times for work, most recently earlier this week. The hotel itself is in a rather isolated position, on the A5 near J9 of the M1, but there are some surprisingly interesting walks to be had around the area if you have a decent map. As a matter of principle I tend to visit local...
More
Id like to take the time to thank you for leaving us your feedback about your recent stay at our Hotel. I am sorry that you were not entirely satisfied with your breakfast, we do have in place many control measures to ensure that the quality of our product is to the highest standard, so I apologise if on this...
More
i recently stayed at this hotel,when i booked my family room miss Gabbriela front desk she charge me 120 pound for 1 Family room and for the single 98 pound for dinner bed and breackfast,but my friend when he booked 2 single room he get charged £ 59 each for dinner bed and breackfas plas a botle of one on...
More
Thankyou for leaving us your feedback about your stay with us in March. I am sorry that there seemed to be some confusion over the price of the rooms. Our family rooms are much larger and accommodate more people, therefore they are charged at a higher price to a standard room. We have various types of room ranging from a...
More
I recently stayed at this hotel, the staff were so friendly and helpful, the food and service in the restaurant was brilliant - great value for money
I would like to thankyou for leaving us your comments and I am glad that you enjoyed your stay with us. I am particuarly happy that you found the service in our restaurant to a good standard and I hope we can welcome you back soon.
Kind regards
Stephanie Weedon, Operations Manager
More
stayed here for football with my wife and son stayed here two years ago and was disappointed i thought things were better this time had to have two rooms because rooms only hold two adults were changed to double roooms on arrival but not executive rooms rooms were clean and thhe bathrooms appeared to have been refurbished tvs were very...
More
Reviewed January 6, 2009
Thankyou for leaving us your feedback as it helps us to continuously improve all of our standards. I am glad that you found our rooms to be up to your expectations. I am sorry however that you were not satisfied with your breakfast and that you disliked the coffee from our machine. Our breakfast buffet is refreshed throughout the breakfast...
More
We stayed here for 2 nights over weekend and everything was amazing from top to bottom! Great food, great staff and lovely pool. Will definately be back next year!!!
Thankyou for taking the time to leave us your feedback about your stay in March. I am glad you enjoyed the use of our facilities and I will pass your comments on the relevant departments.
I look forward to welcoming you back to the Hotel again next year.
Kind regards
Stephanie Weedon, Operations Manager
More
Probably the worst ever holiday inn I have been in. You would be better eating in the services and far better staying at the premier inn down the road . Rooms are tired staff are rude and don't have a clue . Trust me stay elsewhere not worth the money !
I would like to thankyou for leaving us your comments regarding your stay with us. We value all feedback as it helps us to constantly improve our standards. I am sorry that during your visit you did not recieve the excellent service that we strive to provide. We have very thorough and invovled training within our Teams to ensure that...
More
I stayed at this hotel and it was the worst mistake I have ever made. The hotel is dirty. The walls are poorly decorated with paper peeling off. The service is diabolical and the night manager is the rudest person I have ever met.The food was awfull and they didn't even know what they had in the store. I had...
More
Thankyou for taking the time to leave us your feedback. We value all comments as they help us to continuously improve the standards expected by our guests. I am sorry that you had problems when you stayed with us. We keep full and detailed records of all compliments and complaints and we aim to resolve them as soon as possible...
More
If you own or manage Holiday Inn Luton-South, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
167 Reviews
168 Reviews
177 Reviews
