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Chiltern Hotel

Waller Avenue, Luton LU4 9RU, England
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1 room 1 adult
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268 Reviews from our TripAdvisor Community

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Luton, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Last week we organised and held a thank you community awards evening at the hotel. The management at the hotel were excellent and very accommodating for our event. They met with us on several occasions before the event to confirm running orders, menu, decorations and guests. The management could not have been more helpful, even when they were informed of... More 

Helpful?
Thank CPerri5794
Eastbourne
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed here for just the one night, enough thank you. Room was Ok, reasonably spacious and clean, though tired around the edges. Food, was below average, some people in the party could only face half their meal, staff didn't even query this - which tells its own story really. Bar facility was basic. Breakfast was OK, but again all packaged... More 

Helpful?
Thank Eastbourneoops
Surrey, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Celebrated my father's surprise birthday. Bilal and Umaer were fantastic in looking after us. Food was delicious. Bilal and Umaer couldn't do enough for us on the day. Guests had a brilliant time and the venue was a great location for friends and family to get to. Thank you

Helpful?
Thank 898reet
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. Your positive comments regarding the staff will be shared; I know they will all take great satisfaction from your feedback. We are very grateful... More 

Oldbury, United Kingdom
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel OK nothing special, rooms were satisfactory and clean. The food was very simple and really you'd be better eating out. Staff very friendly and courteous. Its not in hind-site much use for flying out of Luton as its a bit of a journt to find the airport, even our relatively new sat-nav had problems. If you can find somewhere... More 

Helpful?
Thank DERYK l
1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

Went to London to see elvis with diamond coach's .we stayed at this dirty hotel.i had half a duvet it was folded in half and thin. dirty cups. hair in plug hole nose pickings on bathroom cupboard sanitary towels in bin .went and complained .they sent housekeeping to reclean.what a waste of time still dirty. I asked for a new... More 

Helpful?
Thank Angela H
London, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 1, 2016

Stayed at this hotel before flight and experience was ok. I had room on one of top floors but shower was not working well. However after complaint all was resolved and I was given better room that was more updated that original one. Had good sleep and nice breakfast. Will be returning again.

Helpful?
Thank Gintautas M
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to share the benefit of your experience and for choosing Chiltern Hotel. I am delighted to note your enjoyed all aspects of your visit. I do hope we shall have the pleasure of welcoming you back on a future occasion, when you can be assured of our personal attention. Your sincerely Donna... More 

Southampton, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 12, 2015

I must confess I only booked this hotel as it was the only one available when I was working in Luton for a few days. Would I stay here again? Yes, absolutely. Staff were very polite, friendly and professional, car park is enormous so no trouble parking, my room on the first floor was at least equal to some well... More 

Helpful?
Thank DaveAffy
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I was delighted to read your positive feedback regarding all aspects of the hotel is much appreciated. This opportunity to review guest satisfaction is invaluable as it enables us to assess our performance and improve where necessary. We are very grateful for your support. Your sincerely Donna Hayward Assistant Executive Manager More 

Essex, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed November 30, 2015 via mobile

The hotel in general was quite clean from first impressions,unfortunately there was not a hotel manager available or warm welcome.The hotel needs an uplift.The food was pretty basic.its ok for an overnight stay I suppose.The staff worked hard to create a more organised feel.

Helpful?
Thank Martin G
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I am disappointed to note your feedback regarding your visit to Chiltern Hotel; I am very sorry that you felt the hotel did not meet with your expectations. Guest feedback of any nature, whether it be negative or positive is essential in monitoring whether our guests' expectations are being met. I do hope you will view these shortfalls... More 

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed November 25, 2015 via mobile

Stayed at the hotel for one night before heading out from the Luton airport next morning. The stay was wonderful,staff friendly and excellent food. I missed breakfast as flight was early next morning but thanks to the nights team for providing me the toast and coffee. Hotel has massive car park and I was delighted to see the CCTV cameras... More 

Helpful?
Thank Naz151
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. I do hope... More 

Botley, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 24, 2015

Nice location and very handy as an overnight stay. all modern facilities for the business trabellor. Restaurant a bit on the expensive side, but breakfast very good value for money. Will stay again when in the area...

Helpful?
Thank Len M
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I am most pleased you enjoyed your experience and hope you will have an opportunity to return to Chiltern Hotel. May I thank you for taking the time to place a review on Trip Advisor. Your sincerely Donna Hayward Executive Assistant Manager More 

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