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Chiltern Hotel

Waller Avenue, Luton LU4 9RU, England
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242 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cheltenham, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Based on other reviews we arrived with no great expectations - the reason for booking was that the hotel was the only one available to include 4 days parking for Luton airport. Further complications when it transpired that I had booked the wrong date and we were a day early! Maggie at reception was brilliant - not put out at... More 

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St. Albans, United Kingdom
Level Contributor
144 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 1 week ago

A modern hotel that is reasonably convenient for the airport and very handy for the motorway. It is a typical business hotel....functional but lacking in both character and ground floor seating. Only attended for a function and conference room was good. Glancing at the tarif one seems to be paying rather a lot for not a lot!

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1 review
5 of 5 stars Reviewed 2 weeks ago

I own you a big thank you Chiltern Hotel staff members. We held the most special day of our lives, our wedding at your place an it was awesome!!! Front office staff was really professional and friendly. We checked in with a few of my guests one day before the wedding and I was amazed by the quality of service... More 

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. I do hope... More 

Luton, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We hosted our daughter's wedding at the Chiltern, and the service provided by staff (especially Bilal) was good. The hotel is conveniently located with easy access to air, road and rail. The hotel has plenty of free parking for guests, and we had a very good rate for hire of the bedrooms and the halls. I particularly liked the spacious... More 

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Mr & Mrs Gandhigi I was delighted to read your positive feedback regarding all aspects of the Hotel is much appreciated. This opportunity to review guest satisfaction is invaluable as it enables us to assess our performance and improve where necessary. Your positive comments regarding the staff will be shared; I know they will take great satisfaction from your... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Had to find accommodation near Luton Hospital at the last minute as my daughter was taken ill. Turned away even though rooms advertised on last minute. Got the impression they didn't want to have to make up a new room at 11.30. The place looked empty.

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Guest I was very sorry to read your comments on Trip Advisor and may I firstly apologise for the inconvenience caused and the disappointment you experienced. I shall be investigating what happen that evening and speak to the member of staff who was on duty. Yours sincerely Donna Hayward Executive Assistant Manager More 

Travelers are raving about these Luton hotels

La Linea de la Concepcion, Spain
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband stayed there for one night only, thankfully, he´s a scruffy builder and not much fazes him but he said it was awful... and that he felt like the only guest that arrived with baggage, if you know what I mean. Pay the 10 or 20 quid extra to stay at a decent place.

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I am disappointed to note your feedback regarding your visit to Chiltern Hotel; I am very sorry that you felt the hotel did no meet with your expectations. Guest feedback of any nature, whether it be negative or positive is essential in monitoring whether our guests' expectations are being met. Sadly this was not the case on this... More 

Yorkshire, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Myself and my other half had booked to stay here after our holiday before driving back up north. We arrived at the hotel on the 28th, parked the car up and gathered all our bags. We walked into the entrance hall and stood at reception. We noticed a staff member in the back room who shouted "Can I help you?"... More 

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I am disappointed to note your feedback regarding the member of staff who checked you in. This behavior is not tolerated in the Hotel. I shall be investigating this; its a shame that this was not bought to the attention of a member of the Management team at the time so this could have been addressed. I sincerely... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I been there with a small group of friends We was surprise how friendly the staff are Rooms were clean and tidy but quiet small All on top was a beautiful stay and enjoyable time The most think what I love in there is the furniture near reception and exit door I wish to have same at my home :)

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. I do hope we shall have the pleasure of welcoming you back on a future occasion, when you can be assured of our personal... More 

Westerham, United Kingdom
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed 3 weeks ago

There are so many things wrong with this place... Room smelt of damp, corridors smelt of urine, overflowing bins and wrecked furniture out the back, single bed, dodgy plaster repairs to walls in room, would'nt give an itemised bill, said it would be e mailed (It has never turned up), 24hr petrol station outside the room, no air con, curtains... More 

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I was alarmed to read your review following your visit to Chiltern Hotel; why was this not mentioned to a member of the management team or the receptionist during your stay? We would have been happy to move you to an alternative which would have been more suitable. There is a petrol station next door to the hotel,... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 29, 2015

Have to be honest..read the reviews before staying at chiltern...was abit worried..but honestly can say i was delighted..rooms were clean and had everything we needed..food was good expensive but good..really did enjoy my stay..will be returning...thanks to all the staff

Was this review helpful? Yes 2
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. I do hope we shall have the pleasure of welcoming you back on a future occasion, when you can be assured of our personal attention. Your sincerely Donna Hayward Executive Assistant Manager More 

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