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Chiltern Hotel

Waller Avenue, Luton LU4 9RU, England
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Chiltern Hotel
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Ranked #17 of 24 Hotels in Luton
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232 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

didn't think the receptionist wasn't friendly at all , looked up our name , I had to ask 'have you found us ? never smiled or looked at us .just stared at the computer, the room was lovely , but not enough sockets ,1 was broke , and the double socket had the tv plugged in ,used hairdryer but it... More 

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Luton, United Kingdom
5 of 5 stars Reviewed 6 days ago NEW

I returned to this hotel after a few years as I was travelling early the next day from Luton airport. I was given one of the new refurbished rooms on the first floor. There was a huge improvement from the old rooms where I stayed before. They were modern, clean and well equipped which was exactly what I needed before... More 

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Luton, United Kingdom
5 of 5 stars Reviewed 6 days ago NEW

We stayed here during our cousins wedding for a week. The hotel was clean, fast wifi, decent breakfast, nice sheets and bed, friendly and helpful staff. Couldn't ask for anything more in the competitive price. Special thanks to Bilal the general manager who was extremely attentive through out the duration of our stay.

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4 of 5 stars Reviewed 1 week ago

I stayed in the hotel with my family,in the first floor,the room was clean and air conditioning unit was great.It was hot weather and my stay in Luton in another hotels had always issues with the air conditioning in the room.Had dinner in the restaurant,the food was great and staff very friendly and helpful. Definitely we will be coming back... More 

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Glasgow, United Kingdom
Level Contributor
181 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel a few times (out of desperation as there was nothing else available in the area!!) and each time it has been appalling and I've reviewed the hotel honestly on this site before. Being perfectly frank I was dreading going back after my last travails but I did sincerely hope that if management had actually... More 

Was this review helpful? Yes 2

Travelers are raving about these Luton hotels

Cambridge, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

The food was quite good (BBQ Pulled Pork), but the beds! It was like sleeping on hay bails. Also, there wasn't any air conditioning on the floor I stayed on - the second floor. I believe the upper floors have air conditioning. My room had a nice walk in shower. For the price it was OK, but they have to... More 

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London, United Kingdom
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with family the night before an early flight. The only thing nice about this place was the receptionist who was lovely. Although we didn't get a chance to use the gym I got a pretty good workout going up an down the stairs three times to get my door key to work. Waiting for the maintenance guy gave... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First impressions were rubbish there were 5 buckets on the floor in the middle of the bar area, they were acting water leaking from pipes to in the ceiling...,, room key didn't work.... Shower didn't work..... Bathroom floor was scummy and my fresh clean towels were had somebody else's short dark hairs on, I don't think that I will bother... More 

Was this review helpful? Yes 2
Kingston upon Hull, England, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Room was passable, once we got in due to room key not working. Food was only just edible but left me feeling a little queasy. Breakfast was left on plate, couldn't eat it. Coffee was the worst I ever had but luckily the petrol station in the corner sold Costa. The bar area had ice buckets to collect the drips... More 

Was this review helpful? Yes 3
Glasgow, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Form outside, hotel looks reasonable. Plus point was decking area to sit outside but inside was very dated. Website stated that hotel had been recently refurbished but had to look very hard to find any evidence.Decor still very dated. Room extremely small with no air con although did get an electric fan after speaking to reception. TV selection poor although... More 

Was this review helpful? Yes 1
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to post a review. The Hotel is undergoing refurbishment throughout. With regards to our TV's this has now been upgraded and I can assure you that all TV's have a number of different channels. We did have availability for a larger room if you wanted to upgrade. Your sincerely Donna Hayward Executive... More 

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