We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 24 Luton hotels

Chiltern Hotel

3.0 of 5 Hotel   |   Waller Avenue, Luton LU4 9RU, England
Hotel amenities
Chiltern Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Chiltern Hotel to your Saves list
Ranked #17 of 24 Hotels in Luton
A recent review
4 of 5 stars reviewed 4 weeks ago
KatieAndylee Luton
Write a Review

198 reviews from our community

Traveler rating
    31
    50
    39
    37
    41
See reviews for
22
43
15
70
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (198)
  • Mar-May only
    (49)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (39)
All months
leeds
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Hi , I stayed here for one night after a delayed flight arrival. The first room was dirty , telephone and TV not working and the remote control was disgusting , its also smelt strongly of a smoked substance green in colour. The safety chain was smashed off the door with wood splinters in the frame. I was moved to... More 

Was this review helpful? Yes 1
Luton
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We attended their New Years Eve Party and it was a brilliant event!! We will be recommending their next party to our friends and family making our party even bigger. The staff were friendly and willing to go the extra mile. The food was fantastic and there was a lot of choice. The DJ was amazing and so was the... More 

Was this review helpful? Yes 1
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. I do hope... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I attended the New Years Eve event hosted by Chiltern hotel & decided to also stay the night as they were offering such a good rate! The event was fantastic, staff could not do enough for you, food was delicious & entertainment second to none. The room was comfortable and clean, excellent value for money. Overall a very enjoyable night... More 

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor. The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. I do hope we shall have the pleasure of welcoming you... More 

Nottingham, England, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 23, 2014

My job involves me travelling across the UK and I have stayed at many hotels, but never have I come across anything like this one! On arrival the room seemed fine till I got into the shower. The water pressure was terrible and the bathroom was filthy, im not normally one to complain but noone can shower there its impossible!... More 

Was this review helpful? Yes 5
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer, I was alarmed to read your review following your visit to Chiltern Hotel. We pride ourselves on the high level of service and hospitality offered and, as such, I am deeply embarrassed that it was necessary for you to bring your concerns to my attention. Please accept my personal apologies for the disappointment. Could you please post the... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 12, 2014 via mobile

Where to start.... My room had a dirty cotton bud on the floor the bin hadn't been emptied and doesn't have a heater! The food and service in the restaurant was terrible. They had the same song playing on loop I had to seat myself the speaker changed to a loud noise that wasn't stopped because there were no staff... More 

Was this review helpful? Yes 3
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I am disappointed to note your feedback regarding your visit to Chiltern Hotel; I am very sorry that you felt the hotel did not meet with your expectations. It is most regrettable that you were not able to highlight your concerns with a member of the Management Team at the time in order that we could address this... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed December 12, 2014

The hotel turned out to be a little gem. The staff from reception to the bar and restaurant were helpful and made me very welcome. The free gym was in good order but the machines were showing their age. Good car parking all covered by CCTV. Luton town and airport were a short drive or taxi ride away.

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to share the benefit of your experience and for choosing Chiltern Hotel. I am delighted to note you enjoyed all aspects of your visit. I do hope we shall the pleasure of welcoming you back on a future occasion. Your sincerely Donna Hayward Executive Assistant Manager More 

1 review
4 of 5 stars Reviewed December 11, 2014

I have been a business guest for many months now and upon reviewing other reviews have to offer my honest opinion on this hotel. Take no notice of the negative comments and try it for yourself. Everyone is different but I can't see how anyone cannot say this hotel is not value for money! This hotel has excellent staff, the... More 

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Dawn Thank you for taking the time to write a review on Trip Advisor; it was ad delight to read your comments. I was delighted to read your positive feedback regarding all aspects of the hotel is much appreciated. This opportunity to review guest satisfaction is invaluable as it enables us to assess our performance and improve where necessary.... More 

1 review
5 of 5 stars Reviewed December 11, 2014 via mobile

I've been staying here for a month now and couldn't ask for much more. rooms are clean, staff are friendly and go the extra mile to meet all needs required. Food is to a high standard and reasonably priced. Would recommend to people I know.

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Marcus Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. Your positive comments regarding the staff with be shared; I know they will all take great satisfaction from your feedback. We are very grateful for your support. Your sincerely Donna Hayward Executive Assistant Manager More 

Christchurch, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 8, 2014

A reasonable place to stay for one night prior to a flight from Luton Airport. The package deal included a room for the night, free taxi to and from the airport, and free parking for the duration of our trip. We paid around £95. The hotel is somewhat tired, and lacking in any warmth or charm, but if all you... More 

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. I do hope... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 7, 2014

Disappointing stay. Very dated, poor condition and very untidy. I would never stay here again unless it had a full refurbishment. Good location and the building layout is good but everything else is a let down. The breakfast wasn't the worst I've had but it wasn't the best either.

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer, I was very sorry to read your comments and may I apologise for the the disappointment you experienced. Guest feedback of any nature, whether it be negative or positive is essential in monitoring whether our guests expectations are being met, sadly this was not the case on this occasion. The hotel is working its way through a refurbishment,... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Chiltern Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chiltern Hotel

Address: Waller Avenue, Luton LU4 9RU, England
Location: United Kingdom > England > Bedfordshire > Luton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chiltern Hotel 3*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Chiltern Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

81 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Room/suite (12)
Viewed
Bathroom (12)
Viewed
Family/play areas (3)
Viewed
Hotel & grounds (3)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (13)
Viewed
Dining (3)
Viewed
Bathroom (2)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay