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All 25 Luton hotels

Chiltern Hotel

3.0 of 5 Hotel   |   Waller Avenue, Luton LU4 9RU, England
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Chiltern Hotel
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43%
Ranked #17 of 25 Hotels in Luton
A recent review
4 of 5 stars reviewed 4 weeks ago
G4750HFRobert_A Birmingham, United Kingdom
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181 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Birmingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed for 2 nights for an auction, I must admit was concerned with previous reports, however I must say I had a good stay, the staff could not do enough, the room was ok, especially for the price paid my only real complaint was that at breakfast there was lots of screaming children, not really the hotels fault, but also... More

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kent
Contributor
13 reviews 13 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 24, 2014

We recently stayed overnight as we had an early flight from Luton airport. From our arrival to our pick up by the taxi (included in the price) our visit was fantastic , incredibly friendly and helpful staff . The stay included our car parked for the duration of the holiday , exceptional value for money , our only disappointment was... More

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I was delighted to read your positive feedback regarding all aspects of the hotel is much appreciated. This opportunity to review guest satisfaction is invaluable as it enables us to assess our performance and improve where necessary. We are very grateful for your support. Your sincerley Donna Bowers Executive Assistant Manager More

West Midlands, United Kingdom
1 review
4 of 5 stars Reviewed August 18, 2014

I stayed at this hotel on business. It was clean and the bed was comfortable. The staff were very friendly. Breakfast was ok with a good selection to choose from. The location is perfect if you need close access to the motorway.

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. I do hope we shall have the pleasure of welcoming you back on a future occasion, when you can be assured of our personal attention. Your sincerely Donna Bowers Executive Assistant Manager More

Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 6, 2014

I stayed in the Chiltern Hotel Luton last night. The room i stayed in was tired and in need of some attention, in particular the bathroom. No freeview tv which is strange considering the cost of the room was £84 (including breakfast) The worst thing about the Hotel is the the Council houses families here and i had the pleasure... More

Was this review helpful? Yes 1
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I was very sorry to read your comments on Trip Advisor and may I firstly aplogise for the inconvenience caused and the disappointment you experienced. We are working our way through a refubishment of all the rooms at The Hotel. I say this not as an excuse but occassionally some standards are overlooked during busy periods. Your sincerely... More

Glasgow
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014 via mobile

I stayed at this hotel with husband and 2 children before a flight from luton airport, the location is really great meaning we didn't have to get up extra early before our flight! The main bonus was the hotel was very accommodating to my children nothing was too much trouble and a special meal was prepared in the restaurant! Not... More

Was this review helpful? Yes 2
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor; it was a delight to read your comments. We are extremely grateful for your support and I have ensured that all members of staff have seen your comments and they join me in extending their thanks. Your sincerely Donna Bowers Executive Assistant Manager More

Glasgow, United Kingdom
Top Contributor
87 reviews 87 reviews
56 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 16, 2014

Let me get the `thumbs down' points out of the way first. Hotel is tired and in dire need of refreshing. I stayed in room 114 for two nights and whilst reasonably clean on the surface, the bathroom had mould and grime on the ceiling, the shower curtain and the floor. The room was far too hot with a centralised... More

Was this review helpful? Yes 1
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write on Trip Advisor. Your positive comments regarding the staff will be shared; I know they will all take great satisfaction from your feedback. We are working our way through a refurbishments of all the rooms at the Hotel, I say this not as an excuse but occasionally some standards are... More

Inverness
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 8, 2014

We returned from holiday in Portugal and had to stay in Luton in order to catch flight to Scotland the next day. we were late in arriving ( 1am) but were met by friendly staff at desk. -checked in found our room (319) very small, too warm for me , tried opening window but too much noise from road outside,... More

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I am disappointed to note your feedback regarding your visit to The Chiltern Hotel; I am very sorry that you felt the hotel did not meet with your expectations. Guest feedback of any nature, whether it be negative or positive is essential in monitoring whether our guests' expectations are being met. Sadly this was not the case on... More

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 29, 2014

read different reviews on this hotel some bad some not so good . we went to see beach boys at Hampton court palace , booked with national coaches .this hotel came as a pleasant surprise .we were in room 219 2nd floor ,modern décor clean and bathroom was modern and well presented , the usual stuff good tea and coffee... More

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LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor. The Management team and staff are committed to providing the very best service and experience for all our guests, every day. Therefore it is most reassuring that we reached your expectations on this occasion. Your sincerley Donna Bowers Execitve Assistant Manager More

Yorkshire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2014

This hotel was thrust upon me after not being able to get anywhere else in the area at short notice . I had my reservations having read the previous trip advisor reviews and was expecting a repeat of Angelo's Hotel Faliraki 2002 (that quote will be lost on most of you but I am still scarred by it) I was... More

Was this review helpful? Yes 1
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer The motivation our teams get from positive feedback is crucial to our success and balances any reports which we receive which are not so complimentary. We accept these as part of our duty to improve and know that we don't always get it right. We are very grateful for your support. Your sincerley Donna Bowers Executive Assistant More

Southport, United Kingdom
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 8, 2014 via mobile

Stayed at this hotel for one night as working in the area, room and hotel was very dated and needed an overhaul, room was so hot and could not turn the temp down. Staff at breakfast were very helpful and friendly and the breakfast was good. Would not stay again unless they update the decor and turn down the heating.

Was this review helpful? Yes
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer May I thank you for taking the time to place a review on TripAdvisor. Your positive comments regarding the staff with be shared; I know they will all take great satisfaction from your feedback. We are working our way through a refurbishment of all rooms at The Hotel and have completed the first floor with a further 15... More

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Additional Information about Chiltern Hotel

Address: Waller Avenue, Luton LU4 9RU, England
Location: United Kingdom > England > Bedfordshire > Luton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chiltern Hotel 3*
Number of rooms: 97
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