Having had a very enjoyable previous stay, my colleague and I were keen to book the same hotel for our return business trip. Standards seem to have fallen in the year since our last visit, the public areas and my room are beginning to look tired. Received a friendly welcome from reception, but the stairs to our rooms smelt dank,...
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Dear anonKingston
Thank you for your recent review regarding your stay. Thank you for you kind comments regarding the staff and spotlessly clean rooms. I shall share these comments with the team. I have recently joined the hotel and we are in the process of a refurbishment program across the bedrooms and public areas to improve customer experience.
With regard...
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