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Hilton Newbury Centre

Hotel website
Pinchington Lane, Newbury RG14 7HL, England
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Hilton Newbury Centre
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Hilton Newbury Centre
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588 reviews from our community

Traveler rating
    86
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    161
    117
    73
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97
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174
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just came back from a great weekend away in Newbury. The hotel reception and restaurant area is lovely - well kept and classy. Our room was also nice. We were woken up early the first morning by an alarm set for 7.15 on the TV but we took this off for the next day and everything was good. Room was... More 

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Newbury, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

Whilst the grounds and lbby all appear quite impressive, the location round the back of a large supermarket and the rooms let down the usual Hilton brand. I've stayed twice and have had tired rooms that are in need of new beds, carpets, and furnishings. Not what I was expecting - I'll try somewhere else next time.

Review collected in partnership with Hilton Hotels & Resorts

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Travelers are raving about these Newbury hotels

Solihull, England, United Kingdom
Top Contributor
76 reviews 76 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

So staying one night only, inviting our grandchildren for breakfast the morning after, along with their parents. The good things first. The breakfast was OK, nothing exceptional, but OK an dthe grandchildren had a good time. The hot drinks when we arrived were made well and helped relax us. But..on to the bad things. The Wi-Fi at the hotel costs... More 

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Felixstowe.England
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for the first time and it will not be the last, great entrance lobby which gives you a feeling if the rest of the hotel is like this it will be an enjoyable stay, and it is and it was. staff, bedrooms, dining all very good

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Tenterden, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent location for residential and shopping and sightseeing activities in Newbury.Stayed here one year ago and rooms and catering were very poor so glad to see the hotel has been refurbished and the breakfast service was very good. All staff were very friendly and attentive. Hotel is is easy to find and car parking is secure.

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Marlow, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Our room was filthy -- next to nightstand, dust running up the wall, discarded tissues and a vile wrapped in a tissue used female sanitary product. Showers are nothing more than a trickle, and it is virtually impossible to get the toilet to flush. I am surprised that Hilton is even willing to put their name to this hotel. It... More 

Review collected in partnership with Hilton Hotels & Resorts

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Anja K, Manager at Hilton Newbury Centre, responded to this review

Thank you for your time to give us feedback on your recent stay. I am truly sorry that it has not lived to your expectation. Naturally I have inspected your room with the housekeeping and maintenance team and ensured that they focus on the cleanliness and good repair of all of our bedrooms. More 

London, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

I stayed here on a business trip with my colleagues and it was terrible. Overbooked and sent to another hotel. Sink plug broken so couldn't drain and they cleaned the room but left the water in for two days without emptying so sink was unusable and also full of dirty water. Bad attitude of staff on first night. Worried that... More 

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Anja K, Manager at Hilton Newbury Centre, responded to this review

Please accept my sincerest apologies for the inconvenience caused when you arrived to the hotel this week. I have shared your comments with the maintenance and housekeeping team who have immediately addressed the malfunction of the sink plug. I am keen to make things right, therefore let me know when you are next in the area and I would be... More 

United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Morning reception staff members had a bad attitude and had been less than helpful. When asked to speak to the manager, the lady was the manager!!! The room also had a very musty unpleasant smell. So will not go back to this hotel

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Anja K, Manager at Hilton Newbury Centre, responded to this review

Thank you for your constructive feedback which I have shared with the hotel team. I am sorry that we have not been able to rectify your concern before leaving the hotel. Thank you for the time taken to complete this review. Anja More 

Maidenhead, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Dirty, chipped bath, tiles fallen off the wall. Dated, dusty furniture, limescale in and around kettle. I'd rather stay in a budget hotel than stay in this Hilton again. Poor - Not what you would expect from the Hilton Group

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Anja K, Manager at Hilton Newbury Centre, responded to this review

Thank you for your time to share your constructive feedback with us. I am sorry to hear that we were unable to meet your expectations on this occasion. Be assured that your feedback has been shared with the hotel's maintenance team and the issues highlighted have been rectified. We hope we will be able to see you again soon More 

Thessaloniki, Greece
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent two nights to make an early morning trip for a private visit to Highclere Castle. The staff was wonderful, friendly and very helpful. When I returned early at noontime my room had not been refreshed yet, and the receptionist was so kind as to offer me tea in the lobby as I waited. The bar and tea time... More 

Was this review helpful? Yes
Anja K, Manager at Hilton Newbury Centre, responded to this review

Thank you for your amazing review. I am glad the team looked after you very well and even found some feta cheese in the morning. We hope to see you back soon. Anja More 

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