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Mercure Newbury Elcot Park Hotel

Certificate of Excellence
Elcot, Newbury RG20 8NJ, England
Hotel amenities
Mercure Newbury Elcot Park Hotel
Best prices for: 1 room 1 guest
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Ranked #6 of 18 Hotels in Newbury
Certificate of Excellence
A recent review
3 of 5 stars reviewed today
Mrsw1960 Woodford Green
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503 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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devon
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed one night, there was a wedding which we expected to be noisy but as our room was in the annexe/stables there was no problem. The room (14) was small upstairs and with some problems, very narrow access into the room blocked by a desk and a trouser press, nowhere to plug in the kettle or the laptop, the... More 

Was this review helpful? Yes 1
Berkshire, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I came here at the end of May for our wedding. The wedding organisers were amazing and always at the end of an email if we needed them, from the ceremony to the evening reception everything went smoothly! Staff were amazing. Our room was good too although it could do with a bit of maintenance just to... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

A great location and stunning grounds! Room was out dated and very basic did not warrant the hefty price tag in my eyes. Will not be staying here again certainly all staff lacked the personal touch. I mean no one wanted to hold a conversation.

Was this review helpful? Yes 2
Mehmet K, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you very much for taking the time and trouble to share your experience. I am really disappointed to hear that Customer Service lacked on this occasion for which please accept my sincere apologies. I shall address your concerns with my team and ensure our usual high standards of great Customer Service is maintained at all times. I... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Discovered this hotel through booking.com and have since been staying here twice. Lovely setting with plenty secure parking. Food is very good but most importantly staff are outstanding. Husin @reception is very warm and kind to everyone. Another good feature here is the breakfast, probably best selection and generous portion. Rooms can be better but depends whic part of the... More 

Was this review helpful? Yes 2
Mehmet K, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. I am very pleased to hear you had a good stay and were looked after well by my team, Hassine in particular. I shall certainly thank Hassine for providing a great Customer Care. Our breakfast is indeed very good and rather extensive in... More 

cornwall
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed here twice in 2 weeks once in the "mews" (old stables) which was like a 1970's B&B and once in the main building, the room was o.k but again the bathroom was very very tired. I ate in the restaurant it amazes me that a"chef" can't cook a steak correctly without over cooking it even though I stressed to... More 

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Mehmet K, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time and trouble to review Elcot Park, but I was very disappointed to hear that your experience did not meet your expectations. Mercure Elcot Park is described by many guests as Elegant Country House Hotel with attentive staff. I am not sure if it has ever been described as 70s' but there is... More 

Port Glasgow, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful surroundings, great food and lovely staff. Attended a friends wedding in May. As we travelled from Glasgow we made a long weekend of it. Were given a huge room bigger than my lounge and dinning room combined. Children love the space. Lovely ground with kids entertainment and lots of space to run about. Wedding meal was delicious and staff... More 

Was this review helpful? Yes
Mehmet K, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I am really delighted with your review and thank you for your kind comments. It is very pleasing to hear that you had a great time with your family at friend's wedding. Elcot is... More 

Hessle, United Kingdom
Level Contributor
149 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is nice enough..the grounds seem well kept and it there's definitely an equestrian theme which is well thought out. I was however very disappointed to be given no Accor Gold benefits - the room upgrade I understand is subject to availability so I can forgive that not being offered even though the hotel on a Sunday night was... More 

Was this review helpful? Yes
Mehmet K, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time and trouble to post a review. As you are aware room upgrade is subject to availability. The hotel hosted a large event on Sunday and regrettably my team were not in a position to offer you a a complimentary upgrade. From numerous reviews on this site as well as feedback I receive... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently visited Mercure Elcot Park for a family dinner. Upon arrival we were greeted by a charming man named Deon who was the Front of House Manager. We then moved through to the bar where we had a drink before we were seated in the restaurant. The bar service was fast and efficient and the staff were very friendly.... More 

Was this review helpful? Yes 4
Mehmet K, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I am very pleased to hear you had a good stay and were looked after well by Deon and Jenny. I shall certainly thank them both for providing a great Customer Care. I will... More 

West Byfleet, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is in a lovely setting upon arrival I managed to checking quickly and was told where my room was located The room was pretty standard facilities however it was very warm and the windows didn't open much, The decoration was quite tired and the paper was peeling from the ceiling. However everything worked and it was clean. Dinner... More 

Was this review helpful? Yes 1
Mehmet K, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not fully meet your expectations. Please allow me to express my sincerest apologies. I have carefully noted your constructive comments. At Mercure, we strive to provide a superior... More 

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