We stayed in this hotel in February 2011 and it was so good we went back again in December2011 but this time it was disappointing.
The dining room was cold. The bedroom was very cold. We asked at reception about the radiator in the bedroom being totally cold. The receptionist said that the heating was turned off during the day...
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First time with sheerings but found the hotel and staff to be very good. The dining room staff catered very well for my wifes gluten free diet. The room we had (120) was very nice but a little chilly the again it was December!
The entertainment on two nights was alright but with Howard playing both nights a little bit...
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We stayed at the New Southlands for a short break Monday to Friday. We were pleasantly surprised with the reception area of the hotel, and the receptionist was very helpful.
We booked a premier room, it was located on the second floor, we were a little disappointed on first seeing the room, it was smaller than we thought it would...
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Thank you so much for your lovely comments. I have a great team here and they all pride themselves with providing a high level of customer service. I must be honest, I have been pre-ordering the weather and so far so good We are in a great location being on the South Cliff, being close enough to town to walk...
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We stayed for a long weekend at this hotel in Nov 2011.
Our first impressions were very favourable as the decor in the public rooms is very modern with airy and light reception, low backed chairs and nice colour schemes.
The staff were very welcoming and we were sorted quickly to our room. The room was again very acceptable though...
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Thank you for taking the time to leave your comments. I appreciate that some areas within the hotel are in need of upgrading and this is an ongoing project, as saw from the refurbishment that has taken place in the public areas.
We do pride ourselves on a high level of customer service and I have discussed the issues you...
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we arrived at new southland on 4th Nov on the basis of staying 3 nights for the price of 2!!!.
including b&b plus evening meal WOW! what a deal.
We paid xtra for a premier room and it was well worth it, The staff could not have been more helpfull, the food was good and plenty with good choices, we...
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We really enjoy receiving lovely comments like yours:) It’s great to know that you enjoyed your stay with us – and I agree the premier and superior rooms are worth paying that bit more for. I’ll be sure to pass your comments on to my team and we look forward to seeing you again in the future
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firstly, im just going to get all the negatives out the way. their was a little bit of mold around the edges in the bathroom around toilet and bath. Seeing as this was quite a modern hotel, the tv was from the 80s Also the room was hot because the window was extremely stiff.
Food was great and the supplements...
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Thanks for taking the time to leave your comments. I agree that the décor of the public areas, especially the restaurant is indeed classy. I am pleased you enjoyed your meals during your stay – chef will be pleased to receive your compliments.
With regards to your room, we do have rooms that do need updating but on the whole...
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We arrived at 12.45am & didn't expect to get our rooms this early but they were ready for us. First impressions very favourable every where clean & tidy, lovely decor in reception & very friendly & helpful staff. We had adjoining rooms 311 was a good size double room, 310 had a double & single bed & both clean &...
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Thank you for your lovely comment’s, it is always nice to hear that guests have had an enjoyable stay. As you discovered we are very fortunate in our location on the South Cliff and although we don’t have any View Rooms the view from the cliff is well worth the 5 minute walk and the fact we have a car...
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Arrived with a coach party of 45 people late afternoon, after travelling alday I was shown to my room on the 2nd floor, the room was very small with the smalled double bed, must have been expecially made, the shower room was 4ft by 4ft again with the smallest of sink, shower not a bad size but the room very...
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I am always disappointed to read comments like these and I appreciate that some rooms within the hotel are in need of upgrading sooner than others. This is an ongoing project, as you will have seen from the refurbishment that has taken place in the public areas. We always treat complaints very seriously and I have discussed the comments regarding...
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I Last week I spent 4 days at New southlands, with my husband and two friends the
weather was beautifull, the hotel not to bad , The rooms down stairs were nice enough, bedroom fair but my bed was the hardest i have ever slept in I had to put 2 folded up blankets on it just to sleep, and...
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I was really disappointed to have learnt about the problems you had regarding your dietary requirements during your stay. My chef will always go out of his way to ensure that meals are prepared that are suitable for guests such as yourselves, but it would appear that there had been a break down in communication. I have reminded the staff...
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have just returned today from a weekend at the New Southlands Hotel and we couldn't have had better service. Excellent value for money. Beautifully furnished with lots of space for every one. Staff extremely cheerful, polite and helpful. Food good and our room, upgraded to superior was excellent, large, comfortable and spotlessly clean. Also ideally placed on the lovely south...
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I really enjoy reading comments like yours, thank you for taking the time to leave them. My staff really get a buzz when they get such good feedback, and I am so fortunate to have a great team here at the New Southlands.
The upgraded rooms are very popular and we often have requests for upgrades at the hotel, although...
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