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Britannia Grand Hotel Scarborough

3.0 of 5 St. Nicholas Cliff, Scarborough YO11 2ET, England
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Britannia Grand Hotel Scarborough
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Britannia Grand Hotel Scarborough
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3,566 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Britannia Grand Hotel Scarborough
See the most recent reviews
uk
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 8, 2012

We have just returned from a two day break at the Grand Hotel, Scarborough. Although this hotel may be in need of a paint job, and perhaps a few other things, we were very impressed by the hotel, and it was excellent value for money. Lets face it, it does what is says on the tin. We had a premier... More 

Was this review helpful? Yes
Selby, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 8, 2012

We booked a 2 night stay at the Grand Hotel, what a mistake. We arrived at 8pm on Sat 5th, the entrance of the hotel was full of promise, alas this was were the dream of a well earned weekend away ended. We booked in at the reception and my husband was given the keys to a room on the... More 

Was this review helpful? Yes 5
Grand724, General Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Sharon N, I am sorry to read that you had such a disappointing stay. It would seem that the room that you were offered had not been fully serviced. Had you made this point clear at reception the first thing they would have done would be to have the room re-serviced. This would have taken 30 minutes at very... More 

Gateshead, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 7, 2012

a cant express how disgusting and un clean this hotel was it really spoilt our weekend away the reception staff were rude and really unhelpfull i will not be return at all and wont advice anyone to stay here child hood dream to stay here what a totally mess!!!

Was this review helpful? Yes 1
Sheffield, United Kingdom
Top Contributor
130 reviews 130 reviews
36 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed May 7, 2012

We have just returned from a 2 night stay over the bank holiday weekend. We have stayed here before so new exactly what to expect. As many people have mentioned before the grand used to be one of the most luxurious hotels in Europe, unfortunately this was back in Victorian times, the hotel is now very tired in some parts... More 

Was this review helpful? Yes 1
Grand724, General Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Tired-out-dad, I am pleased to read that you enjoyed your recent stay, and that you consider the hotel value for money. At the Grand Hotel we pride ourselves on offering good value holidays in a stunning Victorian building. More 

Preston
Contributor
12 reviews 12 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 7, 2012

Have just returned from a Monday to Friday break with national holidays and considering the cheap price we paid, £86 per person have to say it represented good value for money.we were given a room on the third floor, small but adequately clean, only downside there was the old drafty sash windows . We have visited this hotel a few... More 

Was this review helpful? Yes 5
Grand724, General Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Denise S, I am pleased to read that you enjoyed your recent visit. We welcome constructive criticism, and take on board the comments that you make identifying areas for improvement. I am pleased that you recognise that the Grand offers good value for money. More 

Garforth, England, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 7, 2012

Just returned from a one night stay at the grand, and may I say thank goodness it was only one night!!!! The first room they gave us was 3 floors down in the basement, supposedly a double room but was more like a garage, didn't have a window, the bed was slightly wider than a single, and totally gloomy! To... More 

Was this review helpful? Yes 6
Grand724, General Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Ali S, I am sorry to read that you were disappointed with your recent stay at the Grand Hotel. After reading your comments, I can’t escape the feeling that you may have had somewhat unreasonable expectations of the Grand Hotel. In our marketing we make our star rating very clear, and our pricing structure is demonstrative of our star... More 

Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 7, 2012

My husband and myself stayed at the Grand for three nights over the bank holiday and have nothing but praise for the improvements made over the past year.Our room was newly decorated and clean and cleaned and topped up every day.The food was OK,not fantastic but what do you expect for the price you pay. The only gripe we have... More 

Was this review helpful? Yes 1
Grand724, General Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear dandk1951, I am pleased to read that you once again enjoyed your stay at the Grand Hotel. We look forward to seeing you again soon! More 

Ashington, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 6, 2012

The Grand has a mark of aging grandeur about it. It was once the last word in luxury and that grand scale is still much in evidence. However, right now it exists as a very affordable place to go and attracts cheap coach trips looking for evening entertainment and, above all, value. One has to visit the Grand armed with... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 6, 2012 via mobile

What a disgrace went for 5 days a with national holidays sure not there fault or the drivers fault who got opt stick during the five days we was picked up in Manchester taken by a cracking funny helpfully young chap unusual to find one them now adays great trips out with two drivers called john and Wayne standing joke... More 

Was this review helpful? Yes 1
Grand724, General Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Jamesandhelen, I am sorry to read that you were disappointed with some aspects of your recent stay. It has to be said that your experiences are certainly not representative of the services we offer here at the Grand Hotel. Our internal customer satisfaction surveys suggest that guest satisfaction (reference food) is higher than ever. I am sorry to read... More 

Leeds
Contributor
17 reviews 17 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 6, 2012

Just had a couple of days at The Grand April 30th to 2nd May and as usual found everything very good ,room excellent,sea view and spotless. Food good ,staff polite and helpful as always and entertainment was entertaining !!. We feel we got value for money and more . WE WILL BE BACK.!

Was this review helpful? Yes
Grand724, General Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear hissyfitLeeds, Thank you! We look forward to seeing you again soon. More 

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Additional Information about Britannia Grand Hotel Scarborough

Address: St. Nicholas Cliff, Scarborough YO11 2ET, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Grand Hotel Scarborough 3*
Number of rooms: 413
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Also Known As:
Grand Hotel Scarborough
Scarborough Grand Hotel
Grand Scarborough
The Grand Hotel Scarborough
Hotel Style:
#4 On the Beach Hotel in Scarborough

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