I booked a coach trip with my wife and in laws, we knew not to expect much for the price but what we did get was a disgrace. Our 1st room was a twin when we'd booked a double then the extremely rude woman on reception turned her back on us and muttered to come back at 2pm when we... More

Terrible! I rang central reservations and booked a room with a window and a spa bath. When we got there was given a room in the basement, no window and no spa bath! When I went back to reception to say I had been given the wrong room receptionist said I hadn't, my room had gone! Apparently when you book... More

just come back food coud not fault we stayed 4 night breakfast was rred hot so was the plates, just one morning bacon was just over cooked, rest of the time spot on eggs runny sausages was not running in fat like some one said, evening meal 10 out of 10 could not fault it, the sanitizer bottles have been... More

we stayed at the Grand for our anniversary, as we checked in we were told "there had been an outbreak of norovirus" and told which room we were in and how to get there, as we finally got to our room, passing RED sacks full of laundry and 1 door taped up (probably to stop the fumigation gas getting out)... More

Have just returned from a 4 night coach trip to this Hotel.We realised something was wrong when we counted several dozen hand sanitizers around the hotel.We were never told about the novovirus outbreak.Our room was at least clean,the food was at best poor,best thing on the dinner menu was the soup.The breakfast was a very basic fryup but on two... More

We went to The Grand at Scarborough because i like Victoriana,this hotel has bucket loads of it .A few of the origeonal details have been obscured by the fact that the hotel has been dragged kicking and screaming into the 21st centuary, and therefore rooms have been chopped in half and ceilings lowered, but the bathroom in room 100 was... More

I have just been to the grand hotel for a weekend with my husband, I was so excited to be going and staying where I had been brought up as a child seeing the whole haunts, after arriving I was stood in reception for over 30 minutes whilst the receptionist found my booking although I had the email for the... More

Stayed here in may 2012, two night short break, booked premier suite with sea view. What we got was one of the turret rooms which was more a family room with 2 bedrooms sharing a bathroom. The hotel would have been beautiful in its day, but it's day would have been 40 years ago. Could do with serious money being... More

After being shown to a torture chamber in the basement without a window or air we settled in for the night. During the night gasping for breath we left the room in fear of suffocation.We eventually found our way back to reception through a maze of corridors. Only a night watchman at reception so we ended up wandering the streets... More