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All 27 Scarborough hotels

Britannia Grand Hotel Scarborough

3.0 of 5 Hotel   |   St. Nicholas Cliff, Scarborough YO11 2ET, England
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Britannia Grand Hotel Scarborough
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32%
Ranked #26 of 27 hotels in Scarborough
  • Reviews (3,173)
  • Photos (724)
  • Amenities
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  • Room tips (1,139)
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3,173 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,139)
Date | Rating
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  • French first
  • Japanese first
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  • Spanish first
  • Any
English first
Durham, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

just returned from this hotel was pleasantly surprised after reading some of the reviews on here , our rooms were fine clean and tidy although one of them was really small, the hotel needs updating but when you read up on the hotel and relise how old it is its not surprising its looking tired , some of the guests... More

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Huntingdon, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

We booked a room here on an impromptu basis for Friday 25th July. The mess at the hotel entrance was the first thing to greet you, skip outside, pallets on the pavement and seagull dirt everywhere. The reception staff seemed overworked, pleasant enough though. The hotel is old and worn, carpets stained, and generally unclean. I notice there were sanitizers... More

Was this review helpful? Yes 1
durham
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Stayed here 26/27 July 2014 signs with door numbers very confusing ended up round and round up and down in lifts. Service appalling! When asked for assistance and complained that rooms very stuffy no windows and dirty linen and towels lying on floor outside bedrooms...was confronted with the reply from receptionist.."well u r with the National! Very rude. Will never... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

First of all the name should be changed it is anything but grand. They have seagull nests in the nooks of the hotel and the noise from the seagulls day and night is atrocious. Not all rooms have a shower and they expect pensioners to get in and out of baths. We only had 3 coat hangers for our clothes... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Vast time warp décor, great to explore and imagine its heyday when staff were proud and guests polite. The Grand is a hotel with history, it does need tlc in places but must cost a fortune to run and the prices aren't going to bring it up to perfection - you get what you pay for. It’s great that you... More

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Grand724, Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Valued Guest, Thank you for your comments during your recent visit to us, we will use your feedback to improve the hotel. We do hope to welcome you back in the near future. More

Stoke-on-Trent, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were upgraded to our favourite room (massive thanks to Dale) before we arrived and it has to be one of the best rooms in the hotel. Balcony, sea view, massive room & comfy beds. Since we last came, the curtain rail has not only been fixed but replaced with a robust wooden pole and the is now a 42"... More

Was this review helpful? Yes 3
Grand724, Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Valued Guest, Thank you for your kind and honest comments during your recent visit to us. We do hope to welcome you back in the near future. More

Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Recently traveled to the Grand Hotel again, this is our 8th time in visiting, I can say that the hotel has improved a lot since we started coming. We arrived on the 24th of July 2014 for a 2 night stay on half board. We booked way back in October and specifically asked for a Spa bath as I prefer... More

Was this review helpful? Yes 4
Grand724, Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Valued Guest, Thank you for your kind and honest comments during your recent visit to us. We do operate an employee recognition scheme and your nominations will be included for this month’s employee of the month. I will ensure your feedback and suggestions are given consideration. We do hope to welcome you back in the near future. More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I have just returned from a two night stay at the Grand or should I say 'not so' Grand hotel in Scarborough. The reception staff appears to struggle with the shear volume of guests so be prepared for long waits when checking in or asking to see a member of staff, which you may wish to do as there are... More

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bath
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

A very interesting place to stay. Steeped in history and quite grand.......but.......and there has to be one. We were in room 702, in a turret and great views..not to be used if you have mobility problems. We stayed for four nights, on the third day we arrived back from a day out to find a new carpet had been laid... More

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Grand724, Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Valued Guest, Thank you for your comments during your visit to us, we will use your feedback to improve the hotel. We are continuing to invest heavily across our hotel over the coming year, this resulted in why your bedroom was re-carpeted, due to how busy the hotel is at present unfortunately we had to complete this task during... More

Gloucester, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Having read the reviews the night before we left, we were prepared for whatever. Think it is the luck of the draw which room you end up with, ours was just ok, provided clean bed and towels, very small. Could of been improved if the window would open and had a mirror and larger wardrobe. Check in was a shambles... More

Was this review helpful? Yes
Grand724, Manager at Britannia Grand Hotel Scarborough, responded to this review

Dear Valued Guest, Thank you for your comments during your visit to us, we will use your feedback to improve the hotel. We are continuing to invest heavily across our hotel over the coming year. More

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Additional Information about Britannia Grand Hotel Scarborough

Address: St. Nicholas Cliff, Scarborough YO11 2ET, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Grand Hotel Scarborough 3*
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Also Known As:
Grand Hotel Scarborough
Scarborough Grand Hotel
Grand Scarborough
The Grand Hotel Scarborough

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style
#4 On the Beach Hotel in Scarborough
Hotel Class
Number of rooms
413

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