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All 27 Scarborough hotels

Bay Norbreck Hotel

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Castle Road, Scarborough YO11 1HY, England
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Bay Norbreck Hotel
Ranked #20 of 27 hotels in Scarborough
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229 people have reviewed this hotel

Traveler rating
    44
    95
    42
    24
    24
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20
140
14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
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English first
Northumberland National Park, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stopped this bank holiday week - end had a great time weather was hot food good put on 5ibs very good entertainment made lots of new friends won at the bingo,Staff were all great see you soon

Was this review helpful? Yes
Lichfield, United Kingdom
Contributor
15 reviews 15 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed for 3 nights in a bedroom that seemed like a relic from the past. Old fashioned television which only received a few channels, scruffy decor and a shower that only dribbled water and then was only just Luke warm. Breakfast is only served until 9.00 am even on Sundays so no rest there unless you wanted to forgo breakfast.... More

Was this review helpful? Yes 1
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thanks for taking the time to leave your comments and observations about your recent stay. You may have read in past replies we continually refurbish a selection of rooms each year replacing televisions with fully available freeview sets as we go. We are also planned to have the restaurant and reception area refurbished in a few weeks time. Our location... More

Solihull
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in this place as part of a walking group for a long weekend. I had a single room, which was small but it had everything I needed; comfortable bed, plenty of storage, TV, tea and coffee and a roomy ensuite. Our package included room, breakfast and a three course dinner with coffee. The food was more than adequate... More

Was this review helpful? Yes
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi Colette and thanks for your review. Having chatted to some members of your group it was evident that a good time was had by all and you picked a really good weekend for all your walking. I do hope we can welcome you all back in the future maybe I could join you on one of your treks . More

Bristol, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This trip was booked via shearings coach holidays, I was a single lady travelling with a couple. First off I was charged a single room supplement as well as a Sea view supplement even though i didn't ask for a sea view. The Hotel and room was Scruffy and in a general state of disrepair, Food was very disappointing and... More

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

I am sorry to read you did not enjoy your break with us pingman 1958. We are in the process of upgrading our bedrooms and have a selection refurbished each year. Our restaurant and reception area are also going to be refurbished later this year. I will make sure all of your comments are passed on to the team and... More

Liverpool, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Food was of a poor standard.. Breakfast. tomato never grilled. just half a wet tomato. today 15th august, sausage was raw. Evg. meals. main ingredient seemed to be seemed to be gravy, and more gravy. Thursday 14th. Aug. Meal was disgusting.supposed to be chef's signature meal of chicken and ham pie. cold as was the vegs. Ate a little and... More

Was this review helpful? Yes 4
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hello David h sorry to read you were so disappointed by the food at the hotel. This will be raised with the Chef and kitchen team. Thank you for taking the time to write. More

Balquhidder, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this three hours before checking in while between visits to family and friends. Very old fashioned hotel and it was delightful! Reception staff and night doorman were absolutely lovely! Breakfast staff could have done with a little customer service training but all in all it was perfect for what I needed. Would stay again.

Was this review helpful? Yes 1
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi RF2012551933 and thanks for your review. So good to hear you had a good overnight stay and we look forward to welcoming you back in the future. More

Coventry, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrived via Sherrings coach ( lovely driver Kevin ). first impression very nice only downfall was that only one window in room opened other scewed down. apart from that very tidy & clean room Good food nice & hot quickly served by friendly staff Entertainment very good must recommend Joel on Thursday " BRILLIANT "

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

It’s so nice to read your lovely comments Irene and I’m so glad you enjoyed your stay. I have noted the issue with your window and we are looking to get this replaced as soon as we can. Our staff were also very please to read your review and we all hope to see you again soon. More

Warrington, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 28, 2014

I have stayed at The Norbreck several times over the years and love the location, the staff are always friendly and helpful and overall it's usually an enjoyable stay The entertainment has always been above the average for similar hotels and this time was no different. The lounge/bar area is lovely but the Restaurant - is most definitely in need... More

Was this review helpful? Yes 2
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you for your honest review Smf2109 and I am sorry to read some aspects of your holiday were not at our best. We are lucky enough to be having our restaurant refurbished later this year which I agree will improve the overall ambience. I will look into the comments you have raised about the shower in your room and... More

Blackpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2014

We stayed at this hotel 21-25 July. We were self drive and booked parking..which i would highly recommend. Room was nice but hot..only tiny window to open,other was screwed shut. Food at evening meal was nothing special..nicest food was summer salad..which i had 3 times.Chole, the barstaff was lovely as was Louise, the manager. Best night was our last night,... More

Was this review helpful? Yes 1
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi Karen great to see you enjoyed your break on our coast, coming from Blackpool it must have been like home from home!. It was great talking to you whilst you were here reminiscing about Leye D Johns brought back some good memories of working in Blackpool myself. Thanks for making your comments about your room, food and our staff,... More

ludlow
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 22, 2014

we recently stay at the norbreck on arrival we were attented to promptly and our rooms allocated and when we we asked about parking we were told we could purchase a voucher which was valid for all our stay at a nominal price a good start our room was clean and comfortable and a nice sea view the dining room... More

Was this review helpful? Yes 1
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi Mazer and thanks for your review. It’s good to see you enjoyed your stay and were able to appreciate the wonderful views we have from your room and the restaurant. I will make sure all your comments get passed onto the staff. Our entertainments team varies throughout the year as we try to offer something for everyone and Sunday... More

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Additional Information about Bay Norbreck Hotel

Address: Castle Road, Scarborough YO11 1HY, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Price Range (Based on Average Rates): $$

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Official Description (provided by the hotel)
Standing on the headland, near Scarborough's ancient castle ruins, the Norbreck is the only hotel in town which looks out over both the North and South Bays, with breathtaking panoramic sea view. From this peaceful location you can rest in the convivial atmosphere of the bar lounge or in the comfort of the restaurant and savour the scenic sights of golden sands and ocean waters. In the hub of the town itself, lying just ten minutes' away, there is an array of shops and holiday attractions. While a day trip takes you to York or to see the moors, to test your nerves at Flamingo Land or to revisit 'Brideshead' at Castle Howard. There's such a lot to see and do in the area! The hotel does not have a car park. However street parking is available nearby. ... more   less 
Number of rooms
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