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Bay Norbreck Hotel

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Castle Road, Scarborough YO11 1HY, England
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1 room 1 guest
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Bay Norbreck Hotel
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289 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Saint Austell, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We travelled to Scarborough with Shearings and stayed at the Norbreck for 7 nights. I don't understand people who moan all the time, reading some of the comments on this site I was a bit wary but was pleasantly surprised. Yes the building is old but is being redecorated at this time. Our room was clean and comfortable, in fact... More 

Was this review helpful? Yes 2
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thanks for your review blujay, I hope your journey back home was pleasant. The hotel is continually undergoing refurbishment, in fact are having windows replaced next week and more bedrooms decorated later this year. The team we have working here all work hard, and you are right in saying a lot of them multi-task, working in different departments. I will... More 

Oldham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Norbreck is primarily a Shearings hotel which accommodates parties of holiday makers on coach tours. I booked a single room for one night on a bed and breakfast basis. When I arrived early on Sat 22nd Aug the receptionist was friendly and helpful. My room was spotless and pleasantly decorated with an en-suite bath and shower room (quite unusual... More 

Was this review helpful? Yes 2
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi Karen. From another ‘History Geek’ you did find a great spot and it’s so nice to read you enjoyed your stay with us. I have a great team of staff here who will do everything they can to make all our guests stays enjoyable and it is lovely to see you noticed that. I hope to be able to... More 

Bradford, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a five day Shearings Holiday and stayed at Scarborough's the Norbreck Hotel and despite the painfully long hours spent at Normanton Interchange I can't fault this very friendly hotel. My elderly mother was given a single room with a view to die for. Her only negative was a rather bumpy mattress. My little room however was homely... More 

Was this review helpful? Yes 2
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you Tracey for your lovely words, it is good to hear both yourself and your mum enjoyed your break. I will pass on all the remarks you have made to the team. I don’t think James will think you were bonkers at all, the orange is a great idea and very hard to stop playing! Everyone else coming to... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I have just got back from staying here and, as with our previous Bay Hotel holidays, had a lovely time. The staff were pleasant and helpful. The room was just right for us. There was a good selection on offer for breakfast and dinner. Being a vegequarian, it was nice to have both a vegetarian dish and... More 

Was this review helpful? Yes 2
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you Sam S for your review from your weekend break. It is nice to see you have enjoyed your stay and I will pass your comments onto my team. I hope you have many more enjoyable breaks with Bay Hotels. More 

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

Horrible place food tasteless,dirty rooms dirty bathrooms, overpriced drinks, boring entertainment. Booked a 3 night stay at this hovel,moved rooms within the hour of arrival, next room was as bad. Left the second day without eating breakfast. I would give this place no ratings

Was this review helpful? Yes
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you for making your thoughts known through this medium along with the information you gave to the hotel directly and through the dedicated Customer Care Team. We have taken all of your complaints seriously and the issues raised have been attended to. I can only apologise that on this occasion we were unable to have rectified things at the... More 

Travelers are raving about these Scarborough hotels

Halifax, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 14, 2015

Myself and my husband have just returned home after a lovely 3 day break at the norbreck , the rooms were very clean and comfortable , and the dining room and reception were very welcoming .the food was delicious with a very good selection ,and the bar and entertainment was great ,an all round, lovely break I would deffinatly recommend... More 

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you Sheena M for your review. It is lovely to read you had such a good time with us and I will pass all you comments on to my team. I hope to be able to welcome you again. More 

Northumberland National Park, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 14, 2015

We stopped at this hotel over the weekend and had a great sea veiw bedroom but I think you need new beds my husband and I both came home with bad backs. The dinning room had been decorated and new tables and chairs some staff changes and maybe not for the best one was rushing round spilling food whipping your... More 

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Sorry to read you were not satisfied with your break on this occasion. I will look into the matters you have commented on and take action where needed. We are replacing beds in the hotel throughout the year and have more refurbishment planned for November. I hope this will not put you off booking again with us. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 29, 2015 via mobile

I wasnt sure what to expect from this hotel as id seen some horrible reviews but I can happily say it doesn't deserve a single one, it is quite obvious that bay hotels are doing their best to bring this hotel up to date and I have nothing but praise for them. The room looked out over the church and... More 

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you Sophes1988 for the review of your break and what a great photo you have attached to it. The seating at the front of the hotel does offer a great place to relax and watch the world pass by on the North Bay of Scarborough, even if you do end up drinking a little wine! I will pass your... More 

Brierley Hill, England, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 28, 2015

This was a last minute booking (well 48hrs before) to coincide with an open air concert at Dalby Forest. I didn't know what to expect because every other hotel and B&B i'd tried were all full. We paid £95 for a double room, but the view alone from the hotel was priceless. We didn't really spend long in the room/hotel... More 

Was this review helpful? Yes 2
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thanks for your review Louise, what a great weekend you chose to come and visit the area. The weather was fantastic and I do hope you enjoyed the concert at Dalby Forest. I will pass you comments onto our housekeeping team with regards to the items you mentioned in your room. I look forward to welcoming you again. More 

Chesterfield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 27, 2015

This is a hotel run by Shearings, and unfortunately the customers get in the way of the running of the hotel and the running of the company. I have just stayed at this 'hotel' from the 22nd to the 26th of June. I have to far to many things to complain about that you would think I was making it... More 

Was this review helpful? Yes 2
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you for taking the time to write your comments. Your complaints were dealt with using the options we had available during your stay. All information was passed onto our customer care team regarding the comments you made during your stay. More 

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