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All 27 Scarborough hotels

Bay Norbreck Hotel

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Castle Road, Scarborough YO11 1HY, England
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Bay Norbreck Hotel
Ranked #20 of 27 Hotels in Scarborough
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231 reviews from our community

Traveler rating
    44
    96
    43
    24
    24
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20
141
14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • Any
English first
Stratford-upon-Avon, United Kingdom
Top Contributor
76 reviews 76 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I had no high expectations of this hotel.- It was an economy holiday and you get what you pay for. It has a beautiful situation high on the cliffs overlooking North Bay to the front and views of South Bay to the rear. I was on a Shearings 4 night break and it was all that I expected. My room... More

Was this review helpful? Yes 1
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi Barbara F and thanks for writing your review of the hotel and your break with your friends. Sorry you didn’t enjoy the food as much as you would have hoped our chef does create all his own soups from fresh and it’s nice to see you did enjoy these, we will look at our other menu items to see... More

LINCOLNSHIRE
Contributor
17 reviews 17 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I wrote the following review last year in August. We returned the same time this year and again it was pretty much the same,except we looked over the North Bay this time.Our bathroom was a good size and had recently been refurbished. The room was clean and towels changed daily, We stayed for a 3 night weekend in August. We... More

Was this review helpful? Yes 1
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

It was lovely to see you return and thanks again for the comments you made. It’s nice you find the hotel homely, we like our guests to feel comfortable and at home when they stay with us. Maybe you won’t wait until next August and we shall see you sooner. More

Northumberland National Park, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stopped this bank holiday week - end had a great time weather was hot food good put on 5ibs very good entertainment made lots of new friends won at the bingo,Staff were all great see you soon

Was this review helpful? Yes
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

It’s so good to hear you had a great Bank Holiday Weekend with us, it makes a change to have some good weather as you can almost guarantee rain when you have an extra day off! The staff were so pleased to read your comments too and we all look forward to seeing you again. More

Lichfield, United Kingdom
Contributor
15 reviews 15 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 3 nights in a bedroom that seemed like a relic from the past. Old fashioned television which only received a few channels, scruffy decor and a shower that only dribbled water and then was only just Luke warm. Breakfast is only served until 9.00 am even on Sundays so no rest there unless you wanted to forgo breakfast.... More

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thanks for taking the time to leave your comments and observations about your recent stay. You may have read in past replies we continually refurbish a selection of rooms each year replacing televisions with fully available freeview sets as we go. We are also planned to have the restaurant and reception area refurbished in a few weeks time. Our location... More

Solihull
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed in this place as part of a walking group for a long weekend. I had a single room, which was small but it had everything I needed; comfortable bed, plenty of storage, TV, tea and coffee and a roomy ensuite. Our package included room, breakfast and a three course dinner with coffee. The food was more than adequate... More

Was this review helpful? Yes
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi Colette and thanks for your review. Having chatted to some members of your group it was evident that a good time was had by all and you picked a really good weekend for all your walking. I do hope we can welcome you all back in the future maybe I could join you on one of your treks . More

Bristol, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This trip was booked via shearings coach holidays, I was a single lady travelling with a couple. First off I was charged a single room supplement as well as a Sea view supplement even though i didn't ask for a sea view. The Hotel and room was Scruffy and in a general state of disrepair, Food was very disappointing and... More

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

I am sorry to read you did not enjoy your break with us pingman 1958. We are in the process of upgrading our bedrooms and have a selection refurbished each year. Our restaurant and reception area are also going to be refurbished later this year. I will make sure all of your comments are passed on to the team and... More

Liverpool, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Food was of a poor standard.. Breakfast. tomato never grilled. just half a wet tomato. today 15th august, sausage was raw. Evg. meals. main ingredient seemed to be seemed to be gravy, and more gravy. Thursday 14th. Aug. Meal was disgusting.supposed to be chef's signature meal of chicken and ham pie. cold as was the vegs. Ate a little and... More

Was this review helpful? Yes 8
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hello David h sorry to read you were so disappointed by the food at the hotel. This will be raised with the Chef and kitchen team. Thank you for taking the time to write. More

Balquhidder, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2014

Booked this three hours before checking in while between visits to family and friends. Very old fashioned hotel and it was delightful! Reception staff and night doorman were absolutely lovely! Breakfast staff could have done with a little customer service training but all in all it was perfect for what I needed. Would stay again.

Was this review helpful? Yes 1
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Hi RF2012551933 and thanks for your review. So good to hear you had a good overnight stay and we look forward to welcoming you back in the future. More

Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 2, 2014

Arrived via Sherrings coach ( lovely driver Kevin ). first impression very nice only downfall was that only one window in room opened other scewed down. apart from that very tidy & clean room Good food nice & hot quickly served by friendly staff Entertainment very good must recommend Joel on Thursday " BRILLIANT "

Was this review helpful? Yes 3
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

It’s so nice to read your lovely comments Irene and I’m so glad you enjoyed your stay. I have noted the issue with your window and we are looking to get this replaced as soon as we can. Our staff were also very please to read your review and we all hope to see you again soon. More

Warrington, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 28, 2014

I have stayed at The Norbreck several times over the years and love the location, the staff are always friendly and helpful and overall it's usually an enjoyable stay The entertainment has always been above the average for similar hotels and this time was no different. The lounge/bar area is lovely but the Restaurant - is most definitely in need... More

Was this review helpful? Yes 5
Louise M, General Manager at Bay Norbreck Hotel, responded to this review

Thank you for your honest review Smf2109 and I am sorry to read some aspects of your holiday were not at our best. We are lucky enough to be having our restaurant refurbished later this year which I agree will improve the overall ambience. I will look into the comments you have raised about the shower in your room and... More

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Additional Information about Bay Norbreck Hotel

Address: Castle Road, Scarborough YO11 1HY, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Price Range (Based on Average Rates): $$

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