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All 21 Slough hotels

Hilton London Heathrow Airport Terminal 5

4.0 of 5 Hotel   |   Heathrow Poyle Road | Heathrow Colnbrook with Poyle, Slough SL3 0FF, England
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85%
Ranked #1 of 21 hotels in Slough
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
mix579 Sudbury, MA
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1,409 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Sudbury, MA
Top Contributor
143 reviews 143 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed here after arriving at night from the US. The hotel itself is nothing to complain about. Not one of the finest Hiltons but okay (small) rooms. Major caveat. No idea why his is advertised as Terminal 5. It's a 10 or 15 minute bus ride and you might think its a free hotel shuttle, no, you pay 5... More

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Vancouver, Canada
Top Contributor
51 reviews 51 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our flight was cancelled and we were given a voucher to stay at the Hilton. The hotel was a welcome surprise. Clean rooms, beautiful bathroom, and really comfortable beds. The breakfast was also delicious, and the staff at breakfast were very professional and friendly. We'd stay again if we have to be at Heathrow overnight.

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Napa, California
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

I like booking with Hilton when staying at airport hotels because I know what to expect. So this time around was no different on our way back home from the UK. What I did not care for was the very expensive price tag. Since hotel rooms abroad tend to be smaller than what you find in the US, a family... More

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2 reviews
4 of 5 stars Reviewed yesterday NEW

I normally try to avoid hotels near airports as they tend to be full of air stewards (the rudest people on Earth) however this one didn't seem to suffer from this problem thankfully. Typical Hitlon with all the things you need, tidy rooms, and prices you'd expect. I would say benchmark rather than just average as this is the standard... More

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Manchester
Top Contributor
68 reviews 68 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's about a mile from Terminal 5, so handy for stop overs. It's pretty big but still retains a nice service culture from all the staff. Food choice is excellent, and quality superb. Rooms are first class. One lift did start playing up one morning, so I had to use the stairs while guests with large luggage had no option... More

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Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear TheSalfordOne Thank you for your review. My team and I were delighted to red you enjoyed your stay with us. Just a quick note about the Hoppa Service - which you are correct about on all counts - we've just started to do a service every 15 minutes to and from T5 - at Peak times. Check out the... More

Cambridge, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked this as my in-laws were stopping off en-route to somewhere else - we needed a nice hotel for a few days and did not want to cart ourselves into central London, therefore, we booked this for 2 nights. Good points: (1) good size rooms (which interconnected) and spacious areas; (2) good wifi (3) spotlessly clean; (4) modern design (large... More

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Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Pidge 335 Thank you for a great review. Concise and Specific, your review gives our guests a better understanding of our location and a pleasant reflection of our facilities. I do hope we have the pleasure of welcoming you back in the near future. In the meantime, happy travelling. Kind regards Meredith More

Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed here the night before our flight. Lovely surroundings, room very nice and bed comfortable. A high standard of cleanliness. Staff are friendly and helpful. A nice meal at the restaurant.On the down side it is a fair way from the terminal, however, the Hoppa bus runs every half hour and is slightly cheaper if you buy the ticket from... More

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Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Domismum Thank you for a great review and for sharing your experience with Trip Advisor. We were all delighted to read you enjoyed your stay. Just to let you know we have recently changed our Hoppa service to run every 15 minutes at peak times. Also, we will be making our WiFi offering even better in the near future... More

Durham, United Kingdom
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

All I wanted was a peaceful nights sleep for an early morning departure, unfortunately, the Hilton T5 was a failure in this respect. The room was clean but not overly spacious, and despite the apparent effective soundproofing from external noise, bearing in mind this hotel is smack in the middle of an industrial estate, my room was adjacent to what... More

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Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Davyp777 I am so sorry that you had to ensure a noisy room and interrupted nights sleep whilst you stayed with us. The noise that you report is very unusual and I know that had the team been made aware of it at any time during your stay, they would have taken immediate action. Heathrow airport is nearly 13... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This brand new Hilton is massively let down by the difficulty to reach it. The hotel does not run a shuttle and the bus service finished before my arrival leaving only an expensive £15 car. I called the hotel to book a car a long time before arrival to T5 and was subsequently kept waiting for over 25mins. The desk... More

Was this review helpful? Yes 1
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Adrian1774 Thank you for your review. I was very sorry to learn of your comments and that you were not happy with the level of service you experienced - predominantly from our front desk team. I will of course share your disappointment with my senior management to ensure lesson can be learned. There are no free shuttles to any... More

New Delhi, India
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Travelled on business and stayed at Hilton T-5 for more than a month or so. Nice property, excellent staff, great food, spacious rooms- overall a very nice stay. Front office staff and managers are very courteous, helpful and friendly. Must particularly appreciate Varun's efforts to make the stay comfortable. I was not able to extend my stay as the hotel... More

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Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Tarun0909 Thank you ever so much for taking the time to share your experience on TA and for the kind words. The team and I were delighted to read such comments - its what we live for. We all look forward to welcoming you back in the near future. Thanks again for your comments. Kind regards Meredith More

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Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Heathrow Poyle Road | Heathrow Colnbrook with Poyle, Slough SL3 0FF, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#1 Luxury Hotel in Slough #1 Family Hotel in Slough #1 Business Hotel in Slough
Hotel Class
Official Description (provided by the hotel)
1 Mile from Terminal 5 and with excellent connectivity to the M25 and M4 Motorways. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 per person (this is the same for all Heathrow Hotels). We are a 'New Generation' Hilton Hotel, Spa and Conference Center. State of the art technology with complimentary wifi throughout the whole hotel. You will be wowed in all aspects from product to service. ... more   less 
Number of rooms
350

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