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Bedford Swan Hotel

The Embankment, Bedford MK40 1RW, England
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Bedford Swan Hotel
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Bedford Swan Hotel
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948 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bedford, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed yesterday NEW

Came for dinner for my birthday meal. Decided to come somewhere special. I was so disappointed and really ruined my birthday. Waitress forgot to order our starters.. even with writing it down! She couldnt remember the soup of the day either? .. very long wait on food -to the point of talk about going elsewhere. When the food did come... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We recently had a weekend here and loved every minute! The hotel and room we stayed in were immaculate, the staff were really friendly and couldn't do more to help! Even though we hadn't made dinner reservations they were lovely enough to squeeze us in and the food was brilliant! Breakfast had a fabulous variety and was also great quality.... More 

Was this review helpful? Yes
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for taking the time to submit your fantastic review to Tripadvisor. We are delighted that your stay exceeded your expectations and look forward to welcoming you back again soon. More 

Pevensey, England, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My daughter and I booked in Sunday afternoon for a one night break . There had been a computer error and the receptionist was unable to find our booking which had been paid for . Nobody was able to sort it out until the following morning , but Ana on reception was very apologetic and rectified it. The room was... More 

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Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for taking the time to share your feedback with us following your recent stay at the Bedford Swan hotel. I am pleased to learn that in the main you enjoyed your time with us. Please accept our sincerest apologies for the booking error. I am very pleased that this was resolved to your satisfaction. Your kind comments regarding... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was with a group of friends for the Spa weekend package & from start to finish everything was perfect. The staff are so friendly & nothing is to much trouble. The hotel is spotless, the food was excellent & I look forward to a return visit. I would highly recommend a stay in this hotel.

Was this review helpful? Yes 1
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for your fantastic five star review. I am delighted to learn that you enjoyed your time with us. Your positive feedback has been shared with the teams. We very much look forward to welcoming you back again soon. More 

Bedford, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the swan for one night honeymoon suite was dark and uninviting.could use flowers or a plant.disapointed as stayed at the swan before no problems.more effort could be used. But on the up side food very good staff friendly and very helpfull esp karla who was fast and helpfull and very friendly allways with a smile.

Was this review helpful? Yes 2
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for taking the time to share your review. I am sorry that you were not completely satisfied with room. We do have a number of different styled rooms to choose from, some full of charactor boasting original beams and features,these rooms may appear darker than our more modern rooms. This is down to guest preference. Please feel free... More 

Manchester
Top Contributor
52 reviews 52 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a few nights on business. The location is good, right in the middle of Bedford and right by the river. There is a car park but I found one night it was full and had to find somewhere else, so not great in that regard. The reception and lounge areas are quite nice but the section of... More 

Was this review helpful? Yes 2
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for your review. I am sorry to hear that your stay did not meet up to your expectations. Due to our central location the car park can be busy especially at the weekends. Whilst alternatives are available I do understand this is less convenient. The hotel was extended in the 1970's but all of our rooms were refurbished... More 

Camberley, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is close to the castle museum, restaurants and town centre but has the added appeal of being situated on the river embankment. We thought our air conditioning (which worked very well) could have been quieter but my family (including my dog) was made to feel like VIPs for our entire stay and this level of customer service was... More 

Was this review helpful? Yes 1
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for taking the time to share your five star feedback with us following your recent stay at the Bedford Swan hotel. Your positive feedback is very encouraging and will be shared with the teams. We hope that we may welcome you back again soon. More 

Marbella
Contributor
18 reviews 18 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night as had business in Bedford. Booked the special offer of bed,breakfast and afternoon tea. Arrived late afternoon so lashed straight into the afternoon tea which was just way too delicious, lovely fresh sandwiches, three tiers of cakes and with me being the only one with a sweet tooth I made a fair dent in... More 

Was this review helpful? Yes 2
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for taking the time to share your very positive feedback with us. It is very encouraging to read and will be communicated to the teams who will be most grateful. I sincerely hope that we may welcome you back again soon. More 

Batley, England
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on a whim as we needed a night away. A really lovely hotel, very smart inside. The rooms were really nice, furnished well, though a little warm. When we opened the window it was a little noisy, but nothing to raise the roof over. Bathroom was nice, though shower/bath took a little getting used to, we were doing... More 

Was this review helpful? Yes 1
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for sharing your five star review with us. We are very pleased that you enjoyed your time with us. Please feel free to contact our reception team in the future who will be happy to organise assistance should you struggle with the temperature controls again. We look forward to welcoming you back to the hotel again soon. More 

United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We had afternoon tea and what a lovely day we had! The sandwiches were yummy and the cakes were lovely. If you go you have to try the Ice-cream cupcakes, they were delicious! The staff were very kind and everything we asked for we got :) After we finished having afternoon tea we sat outside in the lovely sunshine and... More 

Was this review helpful? Yes 1
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you very much for your fantastic five star review. We are delighted that you enjoyed your day with us and hope that we may welcome you back to the Bedford Swan hotel again soon. More 

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