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All 12 Bedford hotels »

Bedford Swan Hotel

4.0 of 5
The Embankment, Bedford MK40 1RW, England
Hotel amenities
Ranked #6 of 12 hotels in Bedford
4.0 of 5 stars 186 Reviews
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186 reviews from our community

What travelers say about this hotel
  • Very good(8)
  • Comfortable and clean(5)
  • Staff were friendly(5)
  • Swimming pool(5)
  • Standard room(4)
  • Afternoon tea(3)
  • Same time(3)
  • Evening meals(3)
  • Many people(3)
  • Wedding breakfast(3)
Traveler rating
    80
    50
    20
    22
    14
Only show reviews for Family (22) | Couples (66) | Business (56)
Date Rating
psgnic
Bristol, United Kingdom
Contributor
19 reviews
6 helpful votes
5 of 5 stars Reviewed February 11, 2012 NEW

I booked a luxury room for one night for £89 through laterooms & ,check in was easy and friendly,first impressions were good although I had to ask where reception was because I didn't spot it when I came in from the car park,they charge £5 a night to park which is a lot cheaper than the normal price and I... More

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claudio c
Worcester, United Kingdom
2 reviews
3 of 5 stars Reviewed February 11, 2012 NEW

Arrived on a cold sunday afternoon, parked in hotel carpark and found they charge £5 per day parking fee for residents. Non Residents£10 per day This was so disapointing, why should residents have to pay extra for parking? Room was small, and cosy with view of river.( Bright colour scheme) No biscuits with tea and coffee facilities was disappointing. No... More

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Jean1933
Merseyside
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed February 9, 2012 NEW

This old style hotel is in a lovely central location, right next to the river in Bedford. I stayed for 1 night last weekend and found the staff, very helpfull and the room very clean. Altogether a lovely stay in a good location. Thanks to all the staff. More

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Dominic Mills, General Manager at Bedford Swan Hotel, responded to this review
February 10, 2012

Dear Jean1933 Thank for your positive feedback, I am really pleased that you enjoyed the hotel. We hope to see you again soon. Dominic More

Flump77
London, United Kingdom
1 review
3 of 5 stars Reviewed February 6, 2012 NEW

My first impressions of the hotel were good, but once you get into your room (and feel like you've walked back in to 1987) you start noticing lots of little rough edges around the hotel (such as the alarming colour scheme in the ladies bathrooms on the ground floor!). I think I must have had the same room as one... More

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Dominic Mills, General Manager at Bedford Swan Hotel, responded to this review
February 7, 2012

Thanks for your feedback, I agree the ladies toilets on the ground floor are out of date and have scheduled for them to be redecorated in the next few months. We are trying to find out what the issue is with the fluctuating water temperature in this room and are sure we will find permanent solution, often in such an... More

Jennifer W
Birmingham
2 reviews
4 of 5 stars Reviewed February 4, 2012

We stayed with the 'taste of the Bedford Swan' package which included a 4-course dinner. The food was lovely and the restaurant staff were very helpful although they seemed a bit confused by the fact that dinner was included in our package. The room was also great- the bed was comfy and we had a great view over the river... More

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Dominic Mills, General Manager at Bedford Swan Hotel, responded to this review
February 7, 2012

I am really pleased to read that you enjoyed your recent stay on our "Taste of the Bedford Swan" package. This is an offer we run in the winter each year which proves to be very popular. I will of course address the point in regard to the confusion in the Restaurant. Thanks for taking the time to write a... More

GeoffR
Leeds, United Kingdom
Top Contributor
74 reviews
54 helpful votes
4 of 5 stars Reviewed February 1, 2012

What a tremendous improvement since my last, rather unhappy, visit. Following a run of poor reviews in the middle of last year I noticed a run of significantly improve reviews and so visited the River Room once again to see what had changed. I'm glad I did. The setting is lovely, if you get a window table you could look... More

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Dominic Mills, General Manager at Bedford Swan Hotel, responded to this review
February 8, 2012

It's great to read such positives, particularly when you have had a poor experience in the past. You certainly sound passionate about your food and I know the team here will be very pleased to read your fantastic feedback. We hope to see you again soon. Thanks for your comments Dominic More

Sarah N
Maidstone, United Kingdom
Senior Reviewer
6 reviews
2 helpful votes
3 of 5 stars Reviewed January 30, 2012

We stayed for 2 nights over last weekend as we were attending an event at the same hotel. We had no trouble finding a parking space in the hotel car park, and signs were clearly displayed at the parking was £5 a night for residents, when we checked in we put our car registration in their parking system and parking... More

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Dominic Mills, General Manager at Bedford Swan Hotel, responded to this review
February 8, 2012

Dear Sarah N, As ever I am always pleased to receive feedback from our customers so we can truly focus our efforts on the points that matter most. It sound like in the main you really enjoyed your visit, however I will pick up on the points with my team you have raised with regard to the Chlorine levels, shower... More

claire c
Leighton Buzzard, United Kingdom
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed January 30, 2012

planned as a special treat for myself and my husband on our anniversary. Had previously been there for a wedding so had high expectations! well the price was good only £12.50 ish pp but at the bedford swan you literally get what you pay for, just. The high was the scones, very fresh despite what others say. The low was... More

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Dominic Mills, General Manager at Bedford Swan Hotel, responded to this review
February 9, 2012

Dear Claire C I'm really sorry to read that you had such a poor experience here for afternoon tea. This is most unusual and in fact is one of the very things we normally pride ourselves on. I will discuss your comments with my team and rectify the points you have made. Thanks for taking the trouble to post this... More

Forkinggeorge
Worcester, United Kingdom
Senior Contributor
23 reviews
7 helpful votes
4 of 5 stars Reviewed January 30, 2012

What a great place for a party. A riverside hotel in the town centre with bags of character. The rooms are 'standard-hotel', but the beds a very comfortable. The staff were faultless, especially those working the evening bar, [we did stay up very late]. It was a pity that we had to pay to park in the hotels carpark. More

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Dominic Mills, General Manager at Bedford Swan Hotel, responded to this review
February 9, 2012

Dear Forkinggeorge Glad to read you enjoyed your party and the hotel. I will ensure my team read your kind words especially the bar staff. Parking charges have been introduced following a high level of abuse and therefore a costly system to implement some control. Unfortunately this and other costs associated with maintaining the car park area have had to... More

SuffolkMobo
suffolk
Senior Contributor
28 reviews
17 helpful votes
3 of 5 stars Reviewed January 27, 2012

This is the kind of hotel I normally like, full of character in appearance in good location. Looks good on arrival but doesnt live up to the appearance. Arrived for 2 nights on business with a group of colleagues.I may just have been unlucky but I was given a room smelling of smokers so had to ask for a change.... More

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