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Bedford Swan Hotel

The Embankment, Bedford MK40 1RW, England
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Bedford Swan Hotel
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1,003 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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    (273)
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Bedford, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

Took my Mum to celebrate her 75th birthday for champagne afternoon tea on Sunday 5/7/15 Had to remind waiter we had booked champagne tea as he didn't mention it. Other than that service was pretty good until we waited 15 minutes to get someone's attention to ask for the bill, hard to believe as when we were eating we must... More 

Was this review helpful? Yes
Bedford, United Kingdom
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I haven't stayed here but have had tea a couple of times, coffee and cake a few times and dinner once. The Swan is such a fantastic building, it looks so elegant and enticing and is right on the river but we have really given up on it now as parking has become a problem and it was just never... More 

Was this review helpful? Yes 1
bedford
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I decided to take my mother out for her birthday, so I booked afternoon tea at the swan in advance. Upon arrival we were seated quickly and the menu was explained to us. We opted for the tea + sparkling wine which was lovely. The sandwiches came out first to our request - wanted more of these! Each one was... More 

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Sutton Coldfield, United Kingdom
Level Contributor
217 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Clean and comfortable rooms. Decent black out blinds. Excellent shower. Great facilities for guests. Very good food at breakfast. All supported by professional, helpful and friendly staff. If you find yourself in Bedford, you could do a lot worse than bedding down here.

Was this review helpful? Yes 1
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for your positive review. I am very pleased to see our team were friendly and professional. I am grateful for your comments and sincerely hope you will stay with us again in the future. More 

Geelong
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel in June, it is a hotel with character the rooms were a good size and very comfortable the shower was good but had trouble with the toilet trying to flush but overall a lovely place along the river..

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Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for your feedback. I am sorry so see you had a problem with your bathroom and trust we rectified this during your stay. Thank you for your kind words and appreciation for our property and its setting. I do hope you will return and stay with us again in the future. More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

We are regular customers and enjoy sitting outside having breakfast or just a few drinks. We are very fond of the girls who work at the bar specially Meghan, she is a brilliant hostess and well mannered and extremely hard working, when we are just walking past the bar we always see her rushing around making orders. I noticed while... More 

Was this review helpful? Yes 4
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

I refer to your review in relation to your visit to the terrace bar. I am very sorry to see the service was not up to standard and also for the time delay you experienced. In regards to the other points you raise – the facts are incorrect. I can assure you staff retention and therefore their welfare is very... More 

winchester
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

What a beautiful hotel . My wife and my self went here for a wedding , the wedding was great ,food out of this world ,but the accommodation left a lot to be desired ,what came to mind was "fur coat no knickers". Our room was ok but the toilet was so awkward you need to be a contortionist to... More 

Was this review helpful? Yes 2
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you taking the time to write your review. I am sorry to see you were disappointed with the facilities in your room. At this stage I cannot identify which room you stayed in so it is difficult to respond specify to this. Because we offer a wedding rate for rooms these are allocate close to the function so we... More 

Bedfordshire, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Wonderful treatments. Fantastic setting along the river. Perfect for the summer. We had a delicious three course meal with excellent service by waitress evita. Finished off in a lovely characteristic bedroom suite for the night. Thankyou !

Was this review helpful? Yes
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for your lovely review. I am so pleased that you took best advantage of the facilities and enjoyed your time with us. I have passed your comments to Evita who was delighted. I promise to reward her accordingly! Please stay again with us very soon. More 

Bedford , England
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I must admit I am fed up with modern and fully functional hotels. I prefer to stay somewhere that has a bit of style and home comfort , like the Swan Hotel . If I get a good nights sleep and the food is good what more can I ask for ? Keep on being stylish Swan !!

Was this review helpful? Yes
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you very much. What a lovely review! I am so pleased to appreciate our facilities and service and sincerely hope to see you again very soon. More 

Peterborough, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

When I first arrived for my 3 night stay, I was very impressed. The location was very good, the hotel itself looked very grand, it was a very good first impression. However, I was firstly given a conjoining room on the first floor - throughout the night, in which in the end I felt sorry for who was next to... More 

Was this review helpful? Yes 3
Dominic M, General Manager at Bedford Swan Hotel, responded to this review

Thank you for taking the time to write your review. Thank you for your comments in relation to the property and location but needless to say I am disappointed if you feel the service at reception was dismissive and you were badly treated. Please be assured I will take this up with my reception manager. Megan has recently joined the... More 

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