We stayed at the hotel after purchasing a so called 'wowcher', which wasn't the best experiance - but in fairness the general manager and I did reach a compromise and he then followed through with the ideal solution. We stayed in a so called executive room that was in a separate building from the main hotel (which isn't a problem,... More

Stayed 1 night prior to our Wedding at Gretna,paid an extra £30 to be "upgraded" making it £120 for a very tired,dated,cold room,feel totally ripped off,would not stay here again,you get better rooms at Travelodge! More

From the moment we entered reception we were made to feel very welcome, sue on reception was just lovely and very helpful with instructions to the car park. The room was lovely and clean with all the usual facilities, the location of the hotel is great right in the centre of the shopping district while also being close to the... More

Visited this hotel last week as part of a coach tour, or should i say as a group of second class citizens because that was how we were made to feel. First, I have to say the rooms were clean and the beds comfy that is why I was able to give 2 points despite there being no hot water... More

I loved this hotel. Great location right next to market square and Cathederal. Friendly helpful staff. Big smart clean room with comfy bed and nice bathroom. Room service meal arrived promptly and was hot and tasty. Breakfast also good - toast and coffee brought to table within one minute of sitting down. Hotel feels quite old fashioned (for example proper... More

just returned home from a long weekend here and must say this is my second stay in the hotel was so glad the pool /jacuzzi was open just what you need after hitting the shops only thing missing was a wee glass of wine while sitting in jacuzzi hotel was clean and tidy comfy beds in our room which was... More

Stayed here for weekend break. Lovely hotel in the centre of Carlisle. Comfortable room, staff very friendly especially Lynne in the Peace and Plenty restaurant! Would recommend. More

We visited this hotel restaurant after winning a meal for two in a raffle. We had a lovely experience. The staff were very friendly and attentive from beginning to end. Even though there was a bus trip and a huge party upstairs to cater for we didn't have to wait for our food. The food was excellent with our steaks... More

After accidentally booking a twin room for me and my wife instead of a double, I traipsed back down to reception to ask if the receptionist could help. She was brilliant, not only she did get us transferred to a non-twin - she upgraded us to us one of the executive suites which had a king-sized bed. This really was... More