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Crown & Mitre Hotel

English St, Carlisle CA3 8HZ, England
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Crown & Mitre Hotel
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Crown & Mitre Hotel
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488 reviews from our community

Traveler rating
    147
    186
    81
    43
    31
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78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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    (488)
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    (101)
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Lancashire
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Lovely secure car park at the rear of hotel. Staff were brilliant, from the moment we checked in (with a complimentary glass of wine) to the bar meals served with a cheerful smile we were made to feel most welcome. The breakfast waitresses were great and helpful to all. I noticed they helped a disabled guest with every aspect of... More 

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wallsend tyne&wear
Contributor
12 reviews 12 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

the wife and me,booked the crown and mitre for a sat night break away,,we have stayed at this hotel before last year,and loved it so much,we had no hessitation in booking again.. the place is very clean throughout,staff very friendly,food impeccable..we have found no issues whatsoever to gripe about,,at £100 for the two of us,with buffet breakfast,and the use of... More 

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DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear Jfidds, Thank you for your review, I am pleased to hear that you enjoyed your second stay with us at the hotel. Reviews like yours let me know that staff are keeping to the standards that are expected of the hotel. Thank you again and I hope to see you in the hotel again in the near future. More 

Edinburgh, United Kingdom
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Stayed in an executive double room this weekend. Cathedral beheld chimed on the hour all night and then Sunday morning pretty much constantly from about 7.45am. Our room was overlooking what sounded/looked like an extractor/generator which also ran all night. Room next to a store room for cleaning staff and they were very noisy from about 7.30am. Hotel as nice... More 

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Cambridge, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Having used another Hotel in the Peel hotel group (Bradford) we felt assured of something similar in Carlisle. Unfortunately the Crown & Mitre was a huge disappointment over our previous experience of the brand. The Hotel has potential to be something special. It's a large old building at the heart of the City. Our Initial impressions of the Crown and... More 

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DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear MrBob_11, Thank you for your review, I am saddened that you found your stay to be disappointing. The hotel is currently undergoing a refurbishment and we are trying to complete this as quickly as possible with minimal disruption to our guests. With regards to the Television, if you had informed a member of staff during your stay the maintenance... More 

Barrow-in-Furness, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful room, wonderful staff and delicious food. What more could you ask for. Receptionist, bar staff and waiters were extremely polite and very friendly. Rooms were spotless with dressing gowns, slippers, hairdryers, ironing board & iron, shampoo etc. even down to cotton buds. Excellent. Would certainly go again.

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DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear Chrissy304, Thank you very much for your review, I am glad that you had such a great stay with us. The staff at the hotel work extremely hard to ensure that all of our guests are well looked after and it pleases me to see reviews like yours which tell me that they are achieving this. Thank you again... More 

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good old fashioned, welcoming hotel in the centre of Carlisle. They loved the dog as did most of the people shopping in town. Dog was not allowed in the bar because bar meals are served there which was fair enough. Room was comfortable and had everything necessary for a pleasant stay. Considering the price, this was excellent.

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DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear AnneB, Thank you for your review, I am happy to hear that you had a pleasant stay with us. We do allow dogs in the bedrooms and in the hotel’s lobby but unfortunately due to health and safety reasons we do not let them in the bar, restaurant or pool area unless it is a guide dog. Thank you... More 

Carlisle, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed here on Valentine's night as the location is excellent for the busy day and night we had planned! Reception staff were brilliant, very friendly, attentive and welcoming, nothing seemed to be a problem. We stayed in room 132, which has a king bed and were impressed, the room was spacious and nice and quiet for... More 

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DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear Katherine TravellingG, Thank you very much for your review, I am pleased to hear that you and your Boyfriend enjoyed your stay with us over the Valentines’ Weekend. I will share your review with the rest of the team who I am sure will also be happy to hear it –and of course remember you! Thank you again for... More 

england
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Photos I took speak for themselves. Filthy bed throws. Dust everywhere. Shabby. Worn. Hairs everywhere. Hairdye on bathroom mirror. Noisey. Very disappointed. Food ok. And lovely staff strange looking but lovely...

Was this review helpful? Yes 3
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear 123456789England, Thank you for your review, I cannot agree with you more that the room is shabby, worn and is on our list to re furbish this year. The items shown in the pictures have now been removed and cleaned. When this matter was brought to our attention we moved you to another room. If you had brought this... More 

Cheadle, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Crown and Mitre on business. On the positive side; the staff are all very pleasant and welcoming whether on reception, the restaurant or the bar; the room is well fitted out -kettle, trouser press, widescreen TV the restaurant food is good pub food there is a swimming pool the rooms are warm with free wi-fi the... More 

Was this review helpful? Yes
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear HughMc, Thank you for your review, I am pleased that you found the hotel to be pleasant and comfortable throughout your stay. We are currently undergoing a refurbishment in the hotel and we are hoping to have it completed soon. Thank you again for your review, I hope that you will choose to stay again in the future to... More 

Carlisle, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Alphaeus Carr. I often call in for a drink with friends. I have no complaints about the bar staff. My gripe is with management. They are so 'in your face' when talking to (or shouting at) the staff, which results in very low staff morale. No complaints about the bar meals that I've had, but the managerial team need to... More 

Was this review helpful? Yes
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review

Dear Alphaeus1917, Further to my private Message I would like you to get in touch with me directly to discuss this review. I took your comments very seriously and spoke to all members of our Bar team, and none of them had an issue and all said the morale was good in the hotel. Although I am inclined to think... More 

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Additional Information about Crown & Mitre Hotel

Address: English St, Carlisle CA3 8HZ, England
Location: United Kingdom > England > Cumbria > Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crown & Mitre Hotel 3*
Number of rooms: 98
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Also Known As:
Crown And Mitre Hotel
Crown Mitre Hotel

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