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All 19 Carlisle hotels

Hallmark Hotel Carlisle

4.0 of 5 Hotel   |   Court Square, Carlisle CA1 1QY, England
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Hallmark Hotel Carlisle
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67%
Ranked #12 of 19 hotels in Carlisle
A recent review
3 of 5 stars reviewed 3 days ago
Lynn-e-2011 Loch Lomond and The Trossachs National Park, United Kingdom
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504 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Loch Lomond and The Trossachs National Park, United Kingdom
Top Contributor
120 reviews 120 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Unfortunately the most uncomfortable sleep even though we paid to upgrade to an executive room. Bedroom was clean and quite average, bath was chipped but worst of all I could not sleep under the covers as could feel the springs from the bed. Ended up with the most uncomfortable sleep as even felt springs through the top covers. On the... More

Was this review helpful? Yes 1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and my sincere apologies about the bed. Sometimes we have to rely on our guests to inform us of such things in order for us to rectify them. This will be done immediately as with most things and like home, these things can occur the rest of the beds are not like this so please... More

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Decided to stop off for one night on way back from Scotland on the train. We choose Carlisle had a look on the net for a hotel near to the station did not realise just how close it was. When we arrived it was raining very hard so after waiting for 10 min in the station we decided to get... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your lovely review and I am delighted that you enjoyed your stay with us. I will pass on your comments to the team and we very much look forward to seeing you again in the future. Kind regards Claire Flint General Manager More

Wiltshire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I had great expectations of this hotel and am sad to say I'm very upset. The room I had was terrible (bed cover was stained and the ceiling and cornice above the window was terrible) and the bathroom is an absolute disgrace (flaky paint, dirty and no effort at all to make it welcoming). It is a building with a... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and my sincere apologies that you did not enjoy your stay. Had these things been mentioned during your time in the hotel they would have been dealt with immediately for you and we would have happily changed your room. I have instructed maintenance to rectify any points that you have raised and this will be... More

Lanark, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Cracking hotel in a cracking location right next to the train station Room was lovely Food was alright The service in the hotel is top notch and very friendly I don't think there is anything bad you could say about this place Except there wine was warm

Was this review helpful? Yes
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and I am glad that you enjoyed your stay with us. I will pass your comments onto the team. I noted the one about the wine which I must apologise for and this will be dealt with immediately. Kind regards Claire Flint General Manager More

Bournemouth
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

As has been said by others, this hotel is very handy for the station so no complaints there. We arrived as part of a group of 40 and were given room 224. Whilst the actual room room was acceptable the outlook was another matter. Firstly the window had wire mesh over it (perhaps to keep pigeons out) and the view... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and your points which we take on board and will look into and rectify where we can. Being a City Centre Hotel views can be restrictive The room allocated did look onto a neighbouring building as do a lot of our rooms, we are very limited as I said for rooms with any views. I... More

Grangemouth, United Kingdom
Top Contributor
57 reviews 57 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My friend and I had a brilliant break at this hotel. Our room was very spacious, comfortable and spotlessly clean. (Room 116). With good views of the square even with the window wide open at night it wasn't too noisy. My friend is a wheelchair user, the hotel is old, and has 2 quite steep ramps however a member of... More

Was this review helpful? Yes
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your lovely review and I am glad that you and your friend enjoyed your stay with us, and especially that the staff looked after you as they did. I will pass your comments onto those involved and the rest of the team and we hope to see you both again soon. Kind regards Claire Flint General Manager More

Colorado Springs, Colorado
Top Contributor
115 reviews 115 reviews
36 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

Just steps away from the Carlisle railway station, nothing could be more convenient than the Hallmark Carlisle. It's been nicely made over, but all the fresh paint, carpet and decor can't hide the fact this is a quite old hotel. No matter, it is perfectly comfortable, beds are terrific, and whilst a bit loud with the windows open, things mostly... More

Was this review helpful? Yes
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your nice review and I am glad that you enjoyed your stay with us. I will pass your comments onto the team and we hope to see you again soon. Kind regards Claire Flint General Manager More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is very handy for the train station, cathedral, shops etc. my daughter and grand daughters room was large and spacious. My double room 301 was in comparison small and quite pokey. There was not extra lighting in the room save the central ceiling light, making applying make-up quite difficult as the room was dark to start with. During... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review although we do find some of the comments unjust and unfair. The complaint was dealt with by the Duty Managers in a swift and competent manner and I have since conversed with you directly on e mail. Regards Claire Flint General Manager More

Salisbury, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I stopped by at the hotel en route to using the station next door to continue my trip north for a cup of coffee The coffee was the most expensive I have ever had at a hotel, being well over £3, and was out of a machine for that. I would not recommend at all as it was not pleasant.... More

Was this review helpful? Yes
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review which we take on board. Our coffee is competitively priced for the fresh ground quality that you receive and we get numerous compliments about it. Thank you again Claire Flint General Manager More

Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Enjoyed a 2 nights stay (with the reviewer below) on a golfing break in Cumbria. Hotel is ideally situated and rooms well appointed. The staff here are it's prize asset with superb service from every member of staff we encountered throughout our stay. The food is of the highest quality, unlike our golf, and I would have no hesitation in... More

Was this review helpful? Yes
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your wonderful review and I am delighted that you enjoyed your stay with us. Look forward to seeing you all again in the future. Kind regards Claire Flint General Manager More

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Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Location: United Kingdom > England > Cumbria > Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style
#4 Luxury Hotel in Carlisle
Hotel Class
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle’s historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from FREE Parking (limited), alternative parking payable locally, FREE WiFi and truly excellent customer service. ... more   less 
Number of rooms
70

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