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All 20 Carlisle hotels

Hallmark Hotel Carlisle

4.0 of 5 Hotel   |   Court Square, Carlisle CA1 1QY, England
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Hallmark Hotel Carlisle
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Ranked #15 of 20 hotels in Carlisle
A recent review
3 of 5 stars reviewed 3 days ago
Franz F Yeovil, United Kingdom
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467 people have reviewed this hotel

Traveler rating
    134
    171
    91
    49
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Yeovil, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

It is easy to reach this hotel, it has a car park, but only with very limited space. It is behind the hotel, secured by a gate. The hotel itself has a lift. The atmosphere in this hotel is friendly and nice, the stuff is friendly and helpful. Unfortunately I had to change my room (308) because there was no... More

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Stoke-on-Trent, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

my wife and i whent to this hotel for a 4 night stay at the end of march .The recepionist was very effcient and greated us with a smile .The room was clean and very well presented .We had booked breakfast and evening meal for 2 nights and the meals were that good that we booked the other 2 as... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your lovely review and I am pleased that you enjoyed your stay. I will pass on your comments to the team especially the Head Chef he will be thrilled that you enjoyed your food. Apologies about the staffs taste in football teams, I completely understand Arsenal of all teams! Thank you again and we very much look... More

west yorkshire
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently spent Two nights at this hotel, a Saturday and a Sunday Night. Staff were efficient and helpful at check in. The Room was Clean, and very adequate for our needs. Bathroom was very spacious and with plenty of Shampoo, soap, body wash ect.. Breakfast time was very busy and was a little Shambolic, with long Ques , having... More

Was this review helpful? Yes 1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and I am delighted that you enjoyed your stay. Apologies about the queues at breakfast, this is sometimes unavoidable when we are busy and everyone decides they would like breakfast at the same time. I will pass on your comments to the team and we very much look forward to seeing you again. Kind regards... More

Southport, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just come back from a nights stay at hallmark hotel.Great location next to station but surprisingly enough we weren't disturbed by the noise of trains.We upgraded our room and were delighted at the size and amenities ,we had a great nights sleep.Hotel staff were really friendly and our breakfast was lovely,plenty of choice .Will definitely stay there next time we... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and I am thrilled that you enjoyed your stay. I will pass on all your comments to the team and we very much look forward to seeing you again in the future. Kind regards Claire Flint General Manager More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We were checked in for Mother's day, for 2 nights, a present from the children via Groupon, at least we learnt never ever to use Groupon again, shoddy, rude and aggressive!!! The hotel room, number 224 was lovely, apart from one of the wardrobe doors hanging off, and the bathroom mirror light not working, oh and no hot water in... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for you review and my sincere apologies you have been disappointed by some aspects of your stay. The comments regarding food shock me as you can see from other reviews this is not something we hear often. I will of course ensure these points are raised with the Head Chef and his team. Regarding the bar prices, we... More

Ashton-under-Lyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here on 5th April with my husband. He had bought me a virgin experience voucher for my birthday, which was for a one night stay for two at any hallmark hotel and it also included three course evening meal and breakfast. I'd just like to say it took us a while to decide which one to go to... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you so much for your lovely review and Happy Belated Birthday. I am glad that you enjoyed your stay overall and I will pass on your comments to the team. I will have maintenance look into the point you raised about the lack of fan and the window in the room these things can be rectified immediately. Once again... More

Cumbria
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Called here for quick sandwich as had time to kill pre train and with a plan of avoiding train quality sandwiches ( mistake ! ) You would think ordering a tuna mayo and salad sandwich was an easy one , the sandwich which came back was without doubt the most pathetic sandwich I have ever bought . would made the... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and my sincere apologies for what has occurred during your visit. I am at a loss to explain why something so basic went so wrong, but rest assured I will take this matter straight to the Head Chef and he in turn will investigate and ensure the appropriate actions are taken. Thank you for bringing... More

Haddington, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Our 2 night stay here was great The hotel is right in the centre of town and was ideal for eating out or seeing the sights such as the castle or museum It was only 25 minutes drive from the old Roman forts and Hadrians wall. These are a must see if you are in the area. Staff were very... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your lovely review and comments which I will pass onto all the team. I am glad that you enjoyed your stay and we look forward to seeing you again. Kind regards Claire Flint General Manager More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A reasonable hotel that I would stay in again. The reception was polite and efficient. The car park was a little cramped but free. The room was ok with a reasonable bathroom though a dropping toilet needed a fix. The bar was good though some issues with the computer till were a lite frustrating. Found a great Italian in town... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and I am glad that you enjoyed your stay overall. Apologies about the dripping toilet this has been fixed. The tills in the bar again apologies about this modern technology sometimes can be the bane of our lives. Thank you again and I do hope that see you at the hotel in the near future.... More

Newcastle upon Tyne, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff were the biggest asset, the room was foisty on arrival which was confirmed by damp patches around window. Bathroom needs complete updating i.e. new suit, Toilet would not flush correctly. Bedroom adaquate however not worth the upgrade price we paid. Noisey central heating which hampered sleep. No complaints about food as this was very good. Parking arrangements not... More

Was this review helpful? Yes 1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your comments we very much appreciate them as it allows us to act and improve on the standard of service given to our guests. I will look into the points regarding the room and action anything we can. I am pleased that you were looked after and enjoyed your food and we do hope to see you... More

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Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 20 hotels in Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Official Description (provided by the hotel):
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle’s historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from FREE Parking (limited), alternative parking payable locally, FREE WiFi and truly excellent customer service. ... more   less 
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