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All 19 Carlisle hotels

Hallmark Hotel Carlisle

4.0 of 5 Hotel   |   Court Square, Carlisle CA1 1QY, England
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Hallmark Hotel Carlisle
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Ranked #13 of 19 hotels in Carlisle
A recent review
3 of 5 stars reviewed 5 days ago
couple_away London
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522 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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London
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is very centrally situated next to Carlisle station and the Citadel buildings. There are plenty of restaurants and bars nearby. Two of the bars are The Griffin and a Mexican place called Panchos. Great for getting back after a night out! However these places can emit a high level of noise into the early hours which is clearly... More

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Ludlow, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is OK. The staff were friendly and professional, the room we had was fine for a single night although the bathroom was 'a little tired'. The breakfast was adequate. Free wifi throughout and good value food and drink. These old grand hotels need millions spent on them, this can't be done overnight. If we don't use them we'll... More

Was this review helpful? Yes 1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review I am glad that you enjoyed your stay overall and we hope that we can see you again in the future. Kind regards Claire Flint General Manager More

Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm struggling to understand how this hotel has any excellent reviews. It's not the worst place I've stayed in but it's full of issues. Positives - Great location - good sized rooms in the executive suites Negatives - everything about this hotel felt like an establishment that was once great but has recently hit a bad patch and everyone had... More

Was this review helpful? Yes 1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your response and feedback which we do take on board. My sincere apologies that you have not enjoyed your stay with us, and the matters that you have raised will be fully investigated and steps taken to ensure that there can be no repeat in the future. Once again my apologies and I sincerly hope that we... More

north ayrshire
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a 2 day break in Carlisle in the Hallmark Hotel . Great hotel , fantastic staff , right next to railway station and slap bang in the middle of town. We went B & B , but never ate lunch or dinner and only had 1 drink in hotel ( bit expensive , i mean £9.60 for 2 gins... More

Was this review helpful? Yes 2
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your lovely review and I am glad that you enjoyed your stay with us. I will pass on your comments to the team and we look forward to seeing you again in the future. Kind regards Claire Flint General Manager More

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

we were visiting Carlisle for the football and decided to stay overnight as it was over a 5 hour journey home. Bearing in mind there was no double glazing and no air conditioning it was necessary to have the windows open. But this let in the noise from outside which did not stop until 5.00 in the morning so having... More

Was this review helpful? Yes 4
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and my sincere apologies that you have not enjoyed your stay with us. I am sorry that you have been disturbed by outside noise this is something beyond the hotels control, and being in the City Centre some this can happen. The rooms are fitted with secondary glazing as double glazing is not permitted due... More

Weston super Mare, United Kingdom
Top Contributor
77 reviews 77 reviews
77 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night in April 2013, allocated room 106. This was a late booking to attend a Youth Cup Final so just had bed and breakfast which cost £77.50!!!!!!!! It was OK, a bit oldie worldly but had a good night sleep and was handy for an early morning train departure. The room was fine and there was a hearty... More

Was this review helpful? Yes 1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and comments I am glad that you enjoyed your stay overall. Regarding rates they do change daily and like any hotel the earlier you can book the better rate available. Thank you again and we do hope that we can welcome you back in the future. Kind regards Claire Flint General Manager More

Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Got a visit with stay over for my birthday. Location was perfect. Easy walk into town, room was clean and spacious. Breakfast was good. Staff very friendly. View from room window was excellent. Defiantly use this hotel if in area again

Was this review helpful? Yes
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your nice review and belated Happy Birthday. I am glad that you enjoyed your stay and we would love to see you again in the future. Very best wishes Claire Flint General Manager More

Bromley, Kent UK
Top Contributor
167 reviews 167 reviews
79 hotel reviews
214 helpful votes 214 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This was our second hotel on our Great Railway Holiday. It was next door to the station and very convenient for the town. We were allocated a room on the third floor. On first appearance all look well but there were old crisps on the floor in the corner by the desk!!! There were posh cups and saucers, but it... More

Was this review helpful? Yes 1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and my sincere apologies that you have not enjoyed your stay with us. With regards to the room I have spoken with the Head Housekeeper who in turn will speak with the person responsible as this is not acceptable, this will be done on a formal basis and remedial actions will be taken. Regarding the... More

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just got back from an over night stay at the Hallmark Hotel. We picked this hotel mainly because of the closeness to the railway station, it was literally 20 steps away. After a lovely welcome from Samantha at the reception desk, we went up to our room on the second floor, the room was a good size, nice decor, and... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and your nice comments especially about Sammy, I will pass these are to her she will be thrilled as I am as Sammy is a new member of our team. Apologies about the window and breakfast I will have these issues looked into immediately as they are not acceptable. I am glad that you will... More

Newcastle upon Tyne, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed hear a few times and find it central and staff and hotel is perfect for my needs, would recommend it to any one for a short break, only down fall is that you have to leave the hotel to fine leisure facilities

Was this review helpful? Yes
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review I am glad that you enjoyed your stay with us, and nice to hear that you do stay on a regular basis. I too wish we had space for Leisure but unfortunately the hotel has no extra grounds for this to happen. Look forward to seeing you again in the future. Kind regards Claire Flint... More

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Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Location: United Kingdom > England > Cumbria > Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style
#4 Luxury Hotel in Carlisle
Hotel Class
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle’s historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from FREE Parking (limited), alternative parking payable locally, FREE WiFi and truly excellent customer service. ... more   less 
Number of rooms
70

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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