From the front it looked okay but once inside you get an air of neglect from what once looked like a grand hotel. there was a mix up with the room keys, but the staff were helpful in sorting rooms out. The room itself was in need of a good fettle, the carpet could have done with a good shampoo... more

What has happened to this hotel in thr last six months,we stayed here on April of this year and had a great time,the staff were excellent,the manager was the most helpful i've ever encountered (he's obviously gone on to better things). Now the hotel is run like a concentration camp,the staff clearly don't care and when I asked for the... more

The County in Carlisle: is just opposite the station, most of the staff helpful, lift under repairs, carpets worn through, breakfast ok, room basic - but the bathroom ..... hardly any water from the cold water tap, black stuff on the shower (which did not work so I avoided looking too closely at the bath!), mysterious things in the corners,... more

Good points - Central location. They allowed us to leave our car in their car park, for free, for one week even though we only booked one night. The first and third rooms we saw were suprisingly spacious and I liked them. The receptionist tried to be helpful. The hotel has a faded glamour that I normally like. Bad points... more

I feel sorry for the staff who receive a barrage of complaints. The owners are laughing? This is a disgrace. It is run-down, dirty and smells. It is also the best place to go if you do not wish to have a good night's sleep. The noise was dreadful. The local tourist board do not touch the place. I asked... more

Myself and my husband stayed at The County Hotel for one night prior to travelling to London the next day by train and I wish I had read the reviews on here. When we arrived we were greeted by a dower receptionist and given the key to our room, I had booked a double room and when we got to... more

I have never been to a dirty,filthy place in all my life words cannot describe my experience, If I could have returned home on entering I would have. Waitress' unorganised, abusive had to report them to management. Must be avoided at all costs. more

This hotel should be avoided at all cost! the faults at this hotel are too many to mention, suffice to say that if you choose to stay here you will have one of the worse experances of your life, Please read other reviews, this is not the reaction of a dissatisfied customer, this is the opinion of almost a coach... more

we stayed here prior to a visit to the edinburgh tattooo which was excellent what a shame a once beautiful building has been left to go to ruin it was dirty the service was very slow the staff while doing their best had next to no training and to be fair to them were doing their best with no leadership.... more