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All 14 Carlisle accommodations

The Tranquil Otter

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5.0 of 5 Lodge   |   Thurstonfield, Carlisle CA5 6HB, England
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Free room upgrade
The Tranquil Otter
Certificate of Excellence 2014
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365 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bolton, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just got back from the tranquil otter (our 5th time this year) and it was as wonderful as the first time we found this place! It is just so relaxing, love the upgrades in the lodge, as always the hot tub is lovely especially at night, the log burner gives a welcoming glow and the walk around the... More 

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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here with my partner after looking for a last minute lodge with a private hot tub. Well, the Tranquil Otter completely exceeded our expectations. I also booked without looking at TripAdvisor so was even more delighted with my booking when I read all the excellent reviews. I don't think one guest has ever had a bad experience and... More 

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Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Thomas Thank you for your review of Fieldfare Lodge, we are pleased that both of you enjoyed your stay with us. We find that our guests arrive with lots of plans and then tend to stay in and enjoy the view. Living on site, I enjoy the sound that the mute swans make when they fly in the mornings.... More 

Preston, England, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We wanted somewhere quiet and peaceful for our honeymoon and the Tranquil Otter didn’t disappoint. We received a phone call on the Monday to say that they were doing some building work next to the lodge we were due to stay in and that they had upgraded us to the Heron Lodge free of charge. A very nice gesture. The... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Ricky and Katy Thank you for reviewing your stay in Heron Lodge and for being the perfect guest. Our lodges are secluded with views of the lake and it is possible to enjoy the hot tub without being overlooked, something that is important to most of our guests. We are pleased that you were able to enjoy sunset and... More 

newcastle upon tyne
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second visit to this amazing place first time we stayed in the gadwell, this time we took our daughter who absolutely loved every minute of our stay. We stayed in the buzzard which was perfect for us the view was out this world looking onto the lough which was slightly frozen over the ducks and swans came... More 

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Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Gemleigh Thank you for your review and for coming back and sharing the Otter with you daughter. As a small business we rely on our guests to share their experiences with others. The lough has been frozen over due to the change in the weather, it is lovely to see the swans pushing the ice to make the water... More 

Leeds, UK
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You know as soon as you walk through the door to your lodge that you have found a little bit of paradise! Everything is spotless, there is a welcome pack with coffee, tea and biccies, and a starter basket of logs for the wood burner. We had the Heron Lodge with 3 bedrooms (family of 5 across 3 generations) and... More 

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Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Miss Mandy Thank you for taking the time to review, we appreciate this and thank you for sharing your photos. We do try and equip the lodges for all the things that we would want on a holiday and like to know if there is something missing. The weather was great for you, nothing that we can influence much... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

This was a surprise birthday gift for my husbands 60th and boy was it a surprise. From the moment we arrived the customer service was second to none. Especially gillian and fiona who were so attentive. We have stayed in many lodges whilst on holiday but for me this has got to be one of the best. The views from... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Lorraine and Ronnie Thank you for taking the time to post a review of your recent stay with us. We are pleased that we were able to help your make your birthday surprise special. It is also good to know how we compare to others, keeps us on our toes. The view from Buzzard lodge is amazing, the lodge... More 

1 review
5 of 5 stars Reviewed November 14, 2014 via mobile

This was our first stay at the Tranquil Otter - it was a birthday present for my partner. The customer service leading up to the stay was in all honesty outstanding that someone will go out of their way to ensure that your stay is perfect, I can definitely say that I will never get honest and personal customer service... More 

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Hi Thank you for taking the time to feedback on your stay in Gadwall lodge and your recommendation. We are pleased that you all enjoyed your birthday stay. Gadwall is our largest one bedroom lodge and great for a couple with a baby or with dog. There is plenty to do on and off site. A walk with the dog,... More 

Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

After the whirlwind of our amazing wedding day we wanted somewhere to escape and relax which is why we chose the Tranquil Otter for our mini moon. We couldn't have picked a better place! When we arrived we were shown to our lodge (Fieldfare) and discovered to our delight that my best man had arranged for champagne, wine & chocolates... More 

Was this review helpful? Yes 1
Kittoe, Owner at The Tranquil Otter, responded to this review

Dear Newly wed Mr and Mrs Burgess Thank you for taking the time to review your stay in Fieldfare Lodge at the Tranquil Otter. We are pleased to hear that you were able to escape and relax at the Otter. We have found increasingly that friends and family like to pre-order gifts for our guests, ranging from cakes, wine and... More 

Teesside
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 30, 2014

After a fantastic wedding on the Saturday after a years worth of planning and an extremely busy year, my husband and I were looking forward to a mini honeymoon relaxing at a lodge. We were not disappointed! As soon as we pulled up to the lodge tired and worn out Monday afternoon, every worry disappeared. Walking into the beautiful lodge... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Mr and Mrs Loughran Thank you for taking the time to review your mini moon stay with us. Gillian, Fiona and I all enjoyed reading your review and look forward to welcoming you back in April next year. Each of the Tranquil Otter lodges have a southfacing view onto the Lough. Being in the countryside we do benefit from... More 

Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2014

This place is a rare find. So many places promise the goods but fail to deliver. Not this place. Stunning location, lovely well equipped lodge (sauna and hot tub were a luxury we will miss lots) and a warm welcome on arrival. Can't recommend it enough.

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Gill Thank you for taking the time to provide feedback on your recent stay with us. We are pleased that you enjoyed Egret lodge which has both sauna and hot tub. We frequently get feedback that the pictures on our website do not do the setting justice. We do believe in welcoming our guests and pleased that you appreciated... More 

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Additional Information about The Tranquil Otter

Address: Thurstonfield, Carlisle CA5 6HB, England
Phone Number:
Location: United Kingdom > England > Cumbria > Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Tranquil Otter 5*
Number of rooms: 8
Also Known As:
The Tranquil Otter Hotel Carlisle

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