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Brook Marston Farm Hotel

Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
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1 room 1 adult
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Brook Marston Farm Hotel
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313 Reviews from our TripAdvisor Community

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London
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Having had our wedding reception here almost 7 years ago, and it was a little tired then, the decor hasn't changed so if it's ultra modern your looking for or bijoux floats your boat, this probably isn't for you....BUT if your after some good food, great service with staff who couldn't do enough for you and real homely feel, definitely... More 

Helpful?
Thank LondonTraveller100
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for returning to stay with us at The Brook Marston Farm Hotel and it is wonderful to read that you found a warm and friendly welcome from Mrs Percival and her team once again .It was a pleasure to look after you and all your family on this occasion and of course we would be absolutely delighted to... More 

Acton Trussell, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The rural venue has potential yet the internal fabric of the hotel needs attention to bring it up to scratch. The facility/room rates are very competitive - which helped - but the overall feel was of a venue that needed a significant revamp. Staff numbers were low for a hotel of this size - this was particularly evident when having... More 

Helpful?
Thank Iain M
DUmmat, Directpr at Brook Marston Farm Hotel, responded to this review

Thank you for your comments following the recent conference you attended at the Brook Marston Farm Hotel. I have spoken at some length with the General Manager and I have also read all the correspondence from the event organiser. I am naturally a little disappointed to read your personal comments especially as the Hotel was staffed appropriately for the number... More 

North Yorkshire, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

We booked into the Hotel for New Years Eve party ,( including a child & dogs in the group ) We can honestly say we had the most wonderful time . From checking in the staff were just 100 % helpful and fun . Small number in the evening party but that was actually the better way to celebrate ,The... More 

Helpful?
Thank a c
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am delighted to read that you all had such a wonderful break away with us at The Brook Marston Farm Hotel and enjoyed our New Year’s celebrations. The new General Manager , Marie Percival and her team will be very pleased to know that you appreciated their efforts to help you welcome in the New Year in the wonderful... More 

Sutton Coldfield, United Kingdom
Level Contributor
164 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed December 27, 2015

We had our firms xmas party here for the second time in 3 years, as a party of 9 we had a round table so that worked out well conversation wise, we had a varied selection of food choices between us with two veggies and a vegan in the group but all the menu choices turned out well across the... More 

Helpful?
1 Thank Boristhespider007
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for reviewing the recent Xmas Party night you attended with your colleagues at the Brook Marston Farm Hotel and it wonderful to read that it was a great beginning to the festive season for you all . I am pleased that you enjoyed the structure of the evening as well as the ambiance and the food. Of course... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 27, 2015

My friend and I were so looking forward to an enjoyable Christmas Day Meal. The ambience was reasonable, the food was poor and may have caused me to be in bed Christmas Day Evening, Boxing Day and Sunday with sickness & diarrhoea and under the weather which spoilt me and my friend's festive season. Admittedly the staff were busy, but... More 

Helpful?
Thank Rita B
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I have noted all your comments and have followed them through with my General Manager, Marie Percival, We were fully staffed on Xmas Day and had a very busy and successful service. The feedback on the day and subsequently from our guests has been extremely complimentary. Naturally , I am sorry to read that Xmas coincided with you feeling unwell... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 28, 2015 via mobile

Earlier this year I posted a review saying how much I enjoy staying at this hotel, the last couple of months this hotel has gone downhill, the cheerful friendly staff are leaving and the ones that remain it is obvious that something is not right, not that any of the staff complain to residents but the atmosphere is not the... More 

Helpful?
Thank johnc1958
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear John As a regular guest to the Brook Marston Farm Hotel I am obviously disappointed to read your review. We did have a short period of time whilst we appointed a new General Manager and I only apologise if during this time you felt the Hotel and staff lacked the cosy friendliness you experienced earlier this year . Marie... More 

Sutton Coldfield, United Kingdom
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed November 19, 2015

My wife was given a voucher for £49 for her 60th birthday earlier in the year but there were very few restaurants where it could be used. This hotel was one of them! We went on a windy Tuesday evening. There were a few residents & ourselves in the dining room with just one waiter to serve the drinks and... More 

Helpful?
Thank John M
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am sorry to read that you did not enjoy dining with us recently and I do appreciate the time you have taken to comment on your experience. As you can see we do receive many compliments regarding the restaurant and I am delighted to say that the Hotel is usually full and busy, particularly at this time of the... More 

Tamworth, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 9, 2015 via mobile

The best day ever a day i would definitely repeat again and again. Everything was perfect nothing went wrong on the day it was relaxed and calm and staff were brilliant. We had a joining room because of having our 3 daughters the rooms were spacious and couldn't fault them. Breakfast both mornings were delicious even though i couldn't really... More 

Helpful?
1 Thank Robyn G
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Once again many congratulations from all of us at Brook Hotels and I am delighted to read that the Hotel was the perfect venue for you and your family and friends to enjoy your Special Day . Thank you not only for choosing the Brook Marston Farm Hotel as your venue but also for writing so generously about the efforts... More 

west midlands
Level Contributor
140 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed November 2, 2015

First, let me say that I rarely give top marks in reviews on TA. Secondly, let me also say that on Saturday we celebrated our Daughters wedding at Brook Marston Farm and so in this review I am trying very hard to differentiate between the overall day - which was amazing and a day that we will remember for a... More 

Helpful?
3 Thank colemen
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you so much for taking the time to write about your daughter’s wedding with us at The Brook Marston Farm Hotel. Your kind and honest appraisal of the Hotel and staff on such an important day is greatly appreciated by us all at Brook Hotels especially those you have mentioned personally here. I really appreciate your feedback regarding the... More 

Birmingham, United Kingdom
1 review
1 of 5 stars Reviewed October 21, 2015

I booked in the this hotel after my company required me to stay in the area. Upon arrival i was stuck with how old and tired the reception looked. I was given a room in the annex and again was surprised at the mountain of fresh laundry which was piled on the left hand side of the annex lobby area.... More 

Helpful?
Thank paul p
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for taking a moment to review your recent stay with us and I can only apologise that on this occasion the Hotel did not meet with your expectations. Kind regards Denise Ummat More 

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