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Brook Marston Farm Hotel

4.0 of 5 Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
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Brook Marston Farm Hotel
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Brook Marston Farm Hotel
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226 reviews from our community

Traveler rating
    92
    70
    22
    23
    19
See reviews for
47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

After much searching we decided on booking new years eve here, 2 rooms at a cost of £520. On arrival we went up the thread bare stairs opened our rooms to find the batrooms like ice! We went down for pre dinner drinks to find portable heaters warming the bar to no avail...it was cold there. when it was time... More 

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Walsall, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Honest travel agent review- Easy access from motorway, lovely location, greeted by friendly staff, hotel could do with a lick of paint however very clean and very welcoming. We were in a room with another couple and it would of been nice to have a few more people in the room however it was a January Wednesday afternoon and it... More 

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Warwick, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

We received a champagne afternoon tea voucher for two that could be used at this hotel. We hadn't visited before and definitely won't again. The hotel is tired, shabby and in parts I'd go as far as to say, dirty. It is crying out for a renovation. We arrived on a Saturday afternoon and became worried when we were the... More 

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DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am extremely sorry to read of your disappointment yesterday. It is always a great concern to us at Brook Hotels to read that any customer has left the Hotel with such a negative view and I hope that you will accept my personal apology for your disappointment. I have spoken to my General Manager regarding your comments and although... More 

England
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel has a certain charm and character. The bedrooms are very comfortable and clean. The room for the party night was beautifully decorated and the tables were nicely laid out. However what let the night down was the food. Some of the starters were good such as the chicken liver parfait but the risotto was a disaster - cold... More 

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DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for reviewing your Christmas Party Night with us in December. I am pleased that you enjoyed the history and beamed charm of our beautiful Hotel and I appreciate your feedback regarding some of the dishes served to your group during the evening and at breakfast. Please accept my personal apologies for your disappointment. Your customer feedback and satisfaction... More 

Senior Contributor
26 reviews 26 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I picked this place on the strength of the Trip Advisor rating, but for the first time found that rating badly inaccurate. The location is fine, and the staff were first rate, everyone of them, but it's the building and state of repair that lets them down. Shabby threadbare carpets in places, ripped and torn wall coverings, woodwork in bad... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am so sorry to read that our Brook Marston Farm Hotel did not meet with your expectations and hope that you will accept my personal apology for the failure of the Hotel to reply to your letter or email. If you would like to redirect this to me at info@brook-hotels.co.uk I will be more than happy to look into... More 

Tamworth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 26, 2014

Visited for the first time for Christmas day lunch, we were very impressed with the service we received and the food was very good. We got speaking to other people there who were guests at the hotel and they said the service was marvellous and nothing was to much trouble. We have eaten out on Christmas day a number of... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Avicia Thank you so much for posting such a kind and complimentary review following your Christmas Day luncheon with us .I am delighted that you enjoyed your day and that all of the team at the Hotel made you and your family feel very comfortable and welcome throughout . It will be my great pleasure to pass your personal... More 

Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

This is just to say from Romaine and myself a very warm and sincere thank you for our wedding day, it was truely a wonderful day- in fact it was a very special day, the sort that's very hard to create but create you did. Everyone was so happy there and has such a good time, one to remember for... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 19, 2014

We went a Christmas function there last Saturday and had a fabulous time. The food and service was excellent, good quality and very tasty. The DJ was fabulous and we had a great fun night. We stayed overnight and the room although small had everything we needed and was very comfortable. The breakfast was also fabulous a cooked breakfast with... More 

Was this review helpful? Yes 1
Nottinghamshire, United Kingdom
1 review
1 of 5 stars Reviewed December 19, 2014

I was looking forward to booking this hotel for a weekend away before Christmas (12 and 13), I called reservations, they said the dates I wanted were fine and that I could book, I advised that I had a voucher but I didn’t have the voucher with me and was told that this was fine I could call back later.... More 

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DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am sorry to read that you were unhappy with your stay but all Hotels allocate a set number of rooms against which discounted or voucher offers can be used . Unfortunately when you contacted us in October to make such a booking for December the Brook Marston Farm had already reached its discount quota. The Hotel had less than... More 

Lichfield
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 17, 2014

Twise we had a Christmas team party in Marston farm hotel and twise it was a good experience. Our meeting room was nicely decorated. The dinner menu offered us a great choice of dishes and the food was delicious. The teand which served us was very attentive and professional. We stayed overnight as well and our room was very specious,... More 

Was this review helpful? Yes 1
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Additional Information about Brook Marston Farm Hotel

Address: Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brook Marston Farm Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Marston Farm Sutton Coldfield
Hotel Style:
#3 Luxury Hotel in Sutton Coldfield
#4 Family Hotel in Sutton Coldfield

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