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Brook Marston Farm Hotel

Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
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1 room 1 guest
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Brook Marston Farm Hotel
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289 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • English first
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English first
  • All months
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  • Mar-May only
    (94)
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    (80)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Now before I head off onto the ins and outs of the review I want to point out how lovely this place is it is gorgeous from the outside and the bar and restaurant is lovely also I can see how grest this would be for a wedding or event. The down parts to the hotel are firstly the beds,... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for your feedback on this site regarding your recent stay with us at The Brook Marston Farm Hotel .I do appreciate the time you have taken to comment on the bed, decor and restaurant menu as we do rely on views such as yours to ensure that we continue to meet the needs of all our guests. Of... More 

Southport, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

As previously stated in reviews quite dated but couldn't be faulted by how clean the room and bathroom was ,breakfast was adequate but very rushed ,dirty dishes left on tables as just not enough staff about and the couple that were ,rushed off their feet trying to clear ,serve ,make pots tea coffee etc .Overall staff were pleasant and friendly... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am pleased to read that you enjoyed your recent stay with us at The Brook Marston Farm Hotel and that you managed to relax and enjoy a leisurely stroll along the Fazeley Canal. It is our usual practice for the reception team to contact any guest not attending our wedding functions prior to arrival . We do this courtesy... More 

Birmingham, Alabama
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Our company booked 4 rooms for one night last week while on company business in the area. bedrooms were very nice and clean. Think we were in the new block of bedrooms across the courtard from reception. We had a meal in the restaurant for 4 people sat on the round table in the first part of the restaurant was... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

On behalf of all Mr Stewart and all his team at The Brook Marston Farm Hotel, I would like to thank you for the very complimentary review you have written regarding your recent stay with us. I am delighted to read that the you were all happy with your rooms and the hospitality extended to you by all our staff.... More 

Croydon, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Pleasant hotel with spacious decent sized rooms. Decor is a bit on the neutral side, but clean. Evening meal was good, but slight lack of staff available - possibly down to the wedding reception that was on at the same time. Firm but comfortable bed. Would recommend this hotel to anyone else staying in the area.

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Andrew Thank you for choosing to stay with us at The Brook Marston Farm Hotel and for your very kind recommendation of the hotel following your visit. I am delighted that you enjoyed our gardens and grounds set alongside the Fazeley Canal and that Mr Stewart and his team made you feel comfortable and welcome throughout. Meanwhile , we... More 

birmingham
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had our wedding here and decided to return to the Brook Marston Farm to celebrate our Wedding Anniversary at the end of July. Check in was quick. Lady on reception very polite and helpful. The room was well laid out, clean and nice view from window. Plenty of storage for our overnight stay. Courtesy tray provided , welcome pack... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

It was a great pleasure to welcome you both back to The Brook Marston Farm Hotel to celebrate your Wedding Anniversary. I know the Hotel has some very fond memories for you both and I am delighted that you chose to return and stay with us once more on this special occasion. Of course ,I have passed your kind review... More 

Wolverhampton
Level Contributor
61 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here recently for a family wedding and came away with "nice but .." feeling The Hotel: Although it is a little dated in feeling and a coat of paint & some minor maintenance would go a miss, the hotel is clean, the staff we encountered helpful & cheerful. Our room was very spacious with TV, trouser press, drinks making... More 

Was this review helpful? Yes
Kent, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I have just returned from a welcomed 2 day break. We found the staff extremely friendly and welcoming and always acknowledged us with a smile and greeting. Special mention for Margaret who arranged a surprise bouquet for my wife at extremely short notice. The menu was limited but food was superbly cooked and the chef made a... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Paul and Sharon, Firstly, I would like to wish you a very Happy Silver Wedding Anniversary from all of us at Brook Hotels. I would like to thank you personally for choosing to spend this very special occasion with us at The Brook Marston Farm Hotel and it is wonderful hear that all the staff made this such a... More 

Chester, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The setting is amazing but the compliments end there. The staff are reasonably friendly but one woman appeared to be the cleaner, receptionist, barmaid and gardener which meant no bar when she was gardening - you get the picture..... The room was a decent size but very dated, twee not quaint. The bed was hard and uncomfortable (I like a... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for taking a moment to comment on your recent visit to The Brook Marston Farm Hotel and I appreciate your feedback which I will discuss with my new General Manager, Mr Stewart. I am pleased that you enjoyed the location and grounds, finding the staff at the Hotel very welcoming and attentive. However, I am a little confused... More 

Birmingham, United Kingdom
Level Contributor
269 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stumbled on the hotel during a stay in a neighbouring campsite. We were initially excited buy a four star hotel so close to us and serving food. We were pleased with the environment and the ''feel" of the hotel and on initial view thought that it would be a potential future place to stay. Nevertheless, bar service was very... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am pleased that you found the Hotel ideally located for your recent visit near the Hotel in Bodymoor Heath and I can only apologise for the current perception you have of the atmosphere in the Hotel and the staff on this occasion. We have recently appointed a new General Manager , Mr Stewart who is working hard with all... More 

Bucks
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 22, 2015

Booked this hotel a few months ago when reviews were good but became worried after reading the reviews the week before we went. Stayed two nights, 17 and 18 July. Arrived early and didn't expect to be allowed to book in but the receptionist checked us in and we were able to go straight to our room. Was a little... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Blona Thank you so much for trusting in your own instincts and choosing to stay with us at The Brook Marston Farm Hotel. There can be no better way than firsthand experience and I am delighted to read that you enjoyed your recent break with us. We have a new General Manager , Mr Stewart who is working hard... More 

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