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Brook Marston Farm Hotel

Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
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Brook Marston Farm Hotel
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271 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited on 28th June 2015 for Sunday lunch.We found the experience superb from reception to the dining area staff were efficient courteous and well trained. The food was fresh hot and well presented okay the place is a little tired but it is clean and well run. We will be back, thankyou for a great lunch,note nothing was rushed... More 

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DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am delighted to read that you enjoyed a leisurely Sunday Lunch with us yesterday, finished by a stroll along the Fazeley Canal . I have asked Mr Rallis to pass your kind appreciation on to Chef and the restaurant team . Thank you for taking a moment to review your lunch on this site and ,of course, we would... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here as a stop over on our way home from Cornwall. It was very relaxing, just what we needed and so close to motorway. The setting was picturesque with a lovely canal walk next to it. We had an executive room with French doors on to court yard. It was very romantic and I can see why couples would... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for breaking your long journey home with us at the Brook Marston Farm Hotel and I am delighted that the you found the Hotel a relaxing and very welcome change. We are very fortunate that despite the easy access to the M6 and M6 toll the Hotel is surrounded by beautiful grounds , open fields and the Fazeley... More 

Tamworth, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My son got married on 29th May at Brook Marston Farm Hotel. The venue was perfect. The staff couldn't do enough to ensure the day went off without any problems. It was a wonderful day in a perfect location. Many of our guests stayed over on 28th and 29th May and were all pleased with the rooms and service they... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Pauline It was a pleasure for Mr Rallis and his team to be able to look after you and your family on your son’s Special Day on the 29th May. I am delighted that you and your family were extremely happy with both the day and the Hotel during the additional days that you stayed on at the Brook... More 

Doncaster, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Looks great from outside pleasant quite surroundings, food in evening was lovely apart from 30 minute wait for a fruit salad which I did express my concerns at the time and I fully understand that to ensure a fresh fruit salad best prepared as and when needed but 30 minutes is still too long to wait especially when there were... More 

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DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am very sorry that despite enjoying your stay your overall satisfaction was influenced by the delay in serving your dessert in the restaurant . Of course, it is such matters that make the difference and I can only apologise for the wait you experienced on this occasion . I would like to assure you that Chef and his team... More 

Dudley, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here last night after our summer ball Its a lovely place full of character room 48 is very comfortable and the breakfast is nice we went for a walk on the canal footpath that runs alongside the hotel Well be going back soon

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for posting such a lovely review following your Summer Ball at the Brook Marston Farm Hotel . I am very pleased that you found your room comfortable and that you enjoyed a stroll along the nearby Fazeley Canal. I will pass your kind comments on to Mr Rallis to share with his team later this morning and of... More 

Bridgend, Wales, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is a little tired and worn around the edges. I booked an executive double room which promised much including a king sized bed. However on arrival we were given a standard double. On complaint I was given another room promised to be executive only once again to be a double. In the third attempt I managed to get... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Joe Please accept my apologies for the initial confusion with the room type on your reservation . This is far from typical of the reception team at the Brook Marston Farm but I have noted all your feedback regarding your room and housekeeping and naturally will be discussing this with my General Manager . Kind regards Denise Ummat More 

Farnborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Just returned home after a 2 night stay at Brook Marston Farm Hotel and have to say our stay there was very disappointing. On arrival we were informed that our room had been changed from the one booked, asked when booking for a room overlooking the courtyard, to a corner room over the roof of the restaurant/bar area so the... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Brian I am disappointed to read your review as the reception team at The Brook Marston Farm Hotel usually make every effort to contact guests not involved in any in house function prior to their arrival. It is also standard practice to make our guests aware of any function in the Hotel as they check in. I can only... More 

Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently visited this hotel for a Sunday lunch with my friend. When we arrived the receptionist was welcoming and pointed the way towards the restaurant where the waiter was awaiting our arrival. After reading some of the reviews on here i was dubious, but i was pleasantly surprised when the food arrived. The meal was cooked to perfection, and... More 

Was this review helpful? Yes 2
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

I am delighted that you enjoyed your recent Sunday Lunch with us at The Brook Marston Farm Hotel and we appreciate your kind feedback on this site . I have asked Mr Rallis to convey your comments to his team , especially Chef and naturally we look forward to being able to welcome you back to dine with us very... More 

Birmingham, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were given a gift of a Champagne Afternoon Tea for two and chose Marston Farm Hotel. The reception staff were very helpful in arranging the day and time. On arrival, we were shown to the dining room and met the waitress who was extremely helpful. Tea, sandwiches scones, cakes and champagne followed. More tea when needed. We could not... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear David It is always a great pleasure for me to read such a lovely review. I am delighted that you found the Hotel perfect for your afternoon tea and that Mr Rallis and his team welcomed you so warmly . Chef will be particularly pleased that you found his sandwiches and cakes so delicious , continuing to enjoy them... More 

Newcastle-under-Lyme, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed May 28, 2015

We had a short stay at the hotel which was bought for a Birthday present. The hotel room was extremely pleasant with everything you could need and very clean. The staff were helpful and pleasant at all times. It is in a lovely location with the canal at the bottom of the grounds. We took an afternoon walk along the... More 

Was this review helpful? Yes
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Thank you for reviewing your stay with us at The Brook Marston Farm Hotel and I am delighted to read that you found the Hotel perfect for your short break away . I am pleased that you found the grounds leading on to the Fazely Canal ideal for an afternoon walk and that you enjoyed breakfast in the peace and... More 

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