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New Hall Hotel & Spa

Certificate of Excellence
4.0 of 5
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Walmley Road, Sutton Coldfield B76 1PH, England
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1 room 1 guest
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New Hall Hotel & Spa
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767 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Any
English first
  • All months
    (767)
  • Mar-May only
    (189)
  • Jun-Aug only
    (234)
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    (172)
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    (172)
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Birmingham
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

This our 3rd stay at New Hall and the standards never drop! Like all hand picked hotels its hard to find any faults. The staff are excellent, the rooms are beautiful and comfortable, the grounds are immaculate and the food is gorgeous... wish i could live here!!!

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London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at New Hall for two nights in August as part of their classic break deal, which we felt was extremely good value. We were warmly welcomed and our room was spacious, clean and had nice touches, including free bottled water and a turn down service. A meal was included as part of the package and the food was... More 

Was this review helpful? Yes 1
Walsall, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From start to finish the staff were amazing:) So friendly, attentive and extremely helpful. The spa was lovely-however pool side was a little cramped but we made the best of it. The spa treatments were out of this world-I would definitely come again. We stayed over and the rooms were superb-we had our own private dining area which we decorated... More 

Was this review helpful? Yes 2
Walsall, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I went as part of a hen do, When we arrived the reception staff were friendly and helpful, We made our way down to the spa, The spa therapist were all lovely and friendly. The spa its self was very small with limited seating so we couldn't all sit down and relax, and it got very hot and when we... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your recent visit. It was pleasing to read that your positive comments relating to the staff, the hotel and your treatments. Unfortunately due to the size of the building we are restricted in the services we offer in our Spa but we do insure that what we... More 

Mancetter, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our second visit to New Hall Hotel to celebrate our wedding anniversary! The first visit was lovely and could not fault a single thing however this was not the case this time! We stayed in the Sirius room, this was a beautiful, charming room which we both loved. Check in was very easy and efficient. No complaints there.... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you taking the time to share your review on Trip Advisor and for your initial feedback. I was disappointed to read that we did not meet with your expectations on this visit. Having discussed your feedback with Stephen and investigating your points with the relative team members I can assure you that we fully appreciated your comments.... More 

San Francisco, CA
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband didn't want to stay in a "normal" hotel when coming to England. Since we wanted to stay near Drayton Manor/thomas land, New Hall was the perfect quaint old manor that we were looking for. We had the Andreana suite which worked well for us and our three year old. He was old enough to be perfectly comfortable in... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your recent stay. We are very lucky to work in such an “Enchanting” building and I am glad you had the opportunity to share it with us. Many thanks once again for your feedback and I look forward to welcoming you back to the New Hall Hotel... More 

Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose New Hall because of its location & I'm delighted we did. A beautiful building,with beautiful grounds but for me it was the staff who made our visit perfect. It was my birthday during our stay & a card was waiting for me in our room. On my birthday we ate in the restaurant,gorgeous food,can't fault it. Too full... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your exceptional review following your recent stay at New Hall. I am glad that you enjoyed all aspects of your stay and that the team were both welcoming and polite. We are fortunate to have some very natural, attentive and genuinely charming staff who love what they do and who are very proud to work... More 

St. Albans, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

We were using a free voucher obtained after visiting other hotels in the group. After being very impressed with the other hotels we found this a let-down. The setting of the hotel was wonderful and the staff were friendly and helpful. The room was comfortable but dingy and tired. The restaurant and wine prices were totally over the top (there... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay with us. Whist it was pleasing to see that you enjoyed some aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with Matt; our head chef who I... More 

Stourbridge, United Kingdom
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I had our wedding here on the 12th August. The setting is incredible and grounds are faultless. From the initial first contact with wedding co-ordinator Tasmin we experienced first class treatment in preparation for our special day. She arranged everything into the finest detail resulting in a very magical day. She is a credit to the hotel.... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest May I firstly congratulate you on your recent wedding here at New Hall Hotel. WOW what a review and so pleased to read that Tasmin and Stuart looked after you so well in the planning and running of your wedding. I look forward to welcoming you and your wife back to the hotel on numerous occasions when I... More 

Alicante
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a moated hotel in acres of beautiful grounds. The visit was only for one night unfortunately but will certainly go back. Old world charm, wonderful rooms and champagne on arrival. It was a travel zoo offer which certainly whetted the appetite for future visits.n I have only lunched there before.

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your review following your recent stay, I can see that you level 4 contributor and as such your comments mean a lot to us. I will be sharing your comments with the rest of the team. I look forward to welcoming you back to the New Hall Hotel in the near future when... More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Fine dining(3)
  • Terrace restaurant(3)
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323 photos of this hotel

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Pool/beach area (3)
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