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All 12 Sutton Coldfield hotels

New Hall Hotel & Spa

4.0 of 5 Hotel   |   Walmley Road, Sutton Coldfield B76 1QX, England
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Ranked #2 of 12 Hotels in Sutton Coldfield
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Henna P Birmingham, United Kingdom
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609 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here January 2015. Was very pleased with my stay staff were very helpful, food was lovely dinner and breakfast. Only problem was we came here specifically for the spa facilities and as the boiler was broke we weren't be able to use these to the best of our advantage. But the manager very kindly gave us a another... More 

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Solihull, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had the opportunity to spend a lot of time at New Hall and have to say it truly is a fantastic hotel. Great management, Kay & Tony exceptional on Reception. And the F&B outlets always treated me well. Thank you and good luck

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I will be sharing your comments with Kay, Tony and the rest of the team. I look forward to welcoming you “back” to New Hall in the not to distant future. Kind regards Scott Deputy General Manager More 

Paphos, Cyprus
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a very pleasant night to kick off 2015, staying on Jan 1st. Very pleasant front staff (Val), we choose a junior suite which was very pleasant. Grounds and location are very tranquil, pool facilities all perfectly acceptable. 9 hole pitch and putt, tennis and croquet court on site. Didn't pre book any spa treatments and this was an oversight... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your visit to New Hall. Whist it was pleasing to see that you enjoyed most aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with the relevant departmental managers and... More 

Taunton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We only stayed one night. From 2pm until 4pm the following day. From Tony's smiling face and guided tour, to a swim, steamroom and sauna the following afternoon, all we did was relax. The service from the whole staf was friendly and sincere. The food was superb. Breakfast was as good as.........!! Our room was warm and welcoming. The bed... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for choosing New Hall for making your first review. I was glad to read that you enjoyed all aspects of your stay and I do hope we have the opportunity to look after you again in the near future. Kind Regards Scott Deputy General Manager More 

Tenby
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Booked this hotel as an alternative to one we were going to as had some bad press, boy were we pleased we did! The staff were exceedingly helpful from even before we arrived giving us driving directions when sat nav let us down, to then greet us at the door when we arrived. All the staff were friendly and pleasant,... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your fantastic review following your recent stay, I am glad that you enjoyed all aspects of your time with us. It was pleasing to see that you met Warwick, a recent addition to the team. I do hope that we have the opportunity to look after you again in the near future. Kind Regards Scott... More 

Norwich, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

great rooms, fantastic breakfast service, slightly lower quality evening food and cocktails than I expected from a hotel that was otherwise outstanding. The wedding I attended was well managed, ran smoothly and was accommodating of our party size

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay at New Hall. Whist it was pleasing to see that you enjoyed most aspects of your stay we are always interested in feedback that can help us improve the level of service we offer our guests. I look forward to welcoming you back to the Hotel in the... More 

Plymouth, United Kingdom
Top Contributor
65 reviews 65 reviews
9 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I decided to go snowboarding as a minute thing and booked myself in at my favourite hotel. I booked one of the luxury rooms. I was inpressed with its decor, huge lounge and palace like bathroom. The breakfast was very good as usual too. I will be returning again in a few weeks. Thank you

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your return to New Hall. We look forward to welcoming you back to your "favourite hotel" in a couple of weeks. Kind Regards Scott Deputy General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed a lovely night away at this old moated hotel. Rooms are spacious with nice large tv's beds are comfy although pillows too soft for my liking. The health club has a great swimming pool, sauna and steam room as well. The food is also top notch and well worth the money, dinner and breakfast were excellent. Drinks were great... More 

Was this review helpful? Yes 3
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your great review following your recent visit to New Hall. I am glad you both enjoyed your “Romantic break”. I look forward to welcoming you back to the Hotel in the near future when I can assure you of our very best attention. Kind Regards Scott Deputy General Manager More 

Walsall, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I attended a birthday celebration on 10/1/15 in the Garden Pavilion. I've chosen very good as the rating purely because the offers either side of that were average or excellent; I felt the Garden Pavilion was neither of those. The hotel itself appears (it was dark so I can only offer a limited opinion) to be beautiful inside and out;... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your extensive review following your visit to New Hall. Whist it was pleasing to see that you enjoyed some aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with the relevant departmental managers... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked an afternoon tea almost one month in advance for my elderly Nans christmas present. I had confirmation of my booking the following day by a friendly gentleman over email. Finally the day arrived and my mother and nan and myself were excited and were ready to go....THEN less than 2 hours before I had a phone call telling... More 

Was this review helpful? Yes 3
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Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1QX, England
Phone Number:
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
Hotel Style:
#1 Luxury Hotel in Sutton Coldfield
#2 Business Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield

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