We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

New Hall Hotel & Spa

Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
Walmley Road, Sutton Coldfield B76 1PH, England
Offers & Announcements
Cream Tea DBB Escape
New Hall Hotel & Spa
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #2 of 11 Hotels in Sutton Coldfield
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
John M Sutton Coldfield, United Kingdom
Add Photo Write a Review

739 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    424
    181
    82
    26
    26
See reviews for
128
370
17
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Any
English first
  • All months
    (739)
  • Mar-May only
    (189)
  • Jun-Aug only
    (206)
  • Sep-Nov only
    (172)
  • Dec-Feb only
    (172)
All months
Sutton Coldfield, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A generous voucher for my wife's 60th birthday took us to this magical hotel for a champagne cream tea! It was scrumptious and plentiful. Indeed knowing that we would be unlikely to finish it all we were offered a box to take the leftover cakes home with us. We had a wide choice of leaf teas, a glass of champagne,... More 

Was this review helpful? Yes 1
kent
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Although this hotel has mixed reviews I still thought I want to go and see for myself, I was not disappointed. A beautiful setting , great spa , clean rooms, amazing food, well done chefs for catering to everyone's tastes , polite and helpful staff from Sam on reception to Jenny (i think) in housekeeping, turn down on an evening... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you some much for your fantastic review and recommendation. Lisa is a fantastic ambassador for the hotel and I will be sharing your kind words with her, Sam, Jenny and the rest of the team. I look forward to welcoming you back to the New Hall Hotel in the near future when I can assure you of... More 

Solihull, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel with my Mum, having booked the Champagne getaway overnight break. Everything was excellent and just amazing value for money. It was possibly the most friendly service we have ever had, right from the moment we arrived and the gentleman on the car park helped us in with our cases. Our room was perfect and after... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and your recommendation following your recent stay with us. I do believe that many of our guests use Trip Advisor to obtain honest feedback from previous guests. It is always reassuring to read a review such as yours where it highlights the hard work all the team members do in order to make... More 

Great Dunmow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Absolutely stunning hotel. Grounds are amazing with a lot of wildlife. Rooms are clean and comfortable. An added bonus having a pool, whirlpool, sauna and steam. The spa was fantastic and I had the best massage and facial I've ever had. Food delicious and staff very friendly. I'd highly recommend it !!

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, May I offer my belated congratulations on your anniversary? Thank you so much for your review and for your recommendation. I look forward to welcoming you back to the Hotel in the near future when I can assure you of our very best attention. Kind Regards Scott Deputy General Manager More 

Redditch, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited New Hall Hotel for an Afternoon Tea with friends and how fabulous it was too! The finger sandwiches were lovely as were the warm scones and wide selection of handmade cakes! We were lucky enough to get a seat outside on the patio area, the gardens were stunning and the fact that the sun was shining just added... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your “Fantastic” feedback and for choosing New Hall for your first review. I was happy to see that you had the full New Hall afternoon tea experience. I will be sharing your kind words with Lisa and the rest of the team. Kind Regards Scott Deputy General Manager More 

London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent the weekend at the hotel. Clean nice warms, fantastic setting. Most of the service was good but there was just something slightly off. Some of the staff; the younger members, made us feel as if we were putting them out when ordering. Several orders also came incorrectly. Too many for it to be the odd mistake. And finally... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay with us. Whist it was pleasing to see that you enjoyed some aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with the relevant departmental managers and ask... More 

West Midlands, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Went here for afternoon tea as had a voucher from Hand Picked Gifts. What a disappointment. We were shown into a shabby room and sat by a window which looked out onto lovely views of 3 recycling bins. The sandwiches arrived and were pretty pathetic and basic. The egg sandwiches would have been much improved with a sprinkling of cress... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for posting a review of your afternoon tea experience at New Hall Hotel & Spa. I appreciate you taking the time to share your feedback on the various elements of our afternoon tea offering and I regret that some of them did not meet your expectations. Afternoon tea at New Hall is extremely popular and I'm... More 

Tamworth, United Kingdom
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I actually live very locally about 6 miles away in Tamworth but due a work event I found myself staying overnight at New Hall. I have known of the hotel for a long time, having lived a couple of miles away for most of my life, but until now had never ventured to the hotel. Well - what a revelation,... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your review on TripAdvisor. I am glad that you had the opportunity to spend some time with us. It was pleasing to see that you enjoyed your stay. I also hope that your travels will bring you this way again. Kind Regards Scott Deputy General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I love this place. We've stayed here as well as just eaten in both restaurants. Preferred the more formal restaurant for a special occasion. Pity more people don't dress for dinner properly, designer jeans don't cut it!! Food and wine perfect. The grounds make for a peaceful walk. Nothing better than simply sitting in the sunshine drinking... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your review following your return to New Hall. It was pleasing to see that you have enjoyed all the Hotel has to offer. I do hope we have the opportunity of looking after you both again soon. Kind Regards Scott Deputy General Manager More 

Staffordshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for one night after attending a wedding. This is a lovely building and is well worth a visit. The food at the wedding was delicious, piping hot and plentiful and so was the buffet on the evening. Drinks are very expensive but we are sure they are in line with most top hotel prices. Our room was lovely,... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and recommendation following your recent stay. If you are interested in returning please visit our website where all our recent offers are available. I look forward to welcoming you back to the New Hall Hotel in the near future when I can assure you of our very best attention. Kind Regards Scott Deputy... More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Fine dining(3)
  • Terrace restaurant(3)
Questions? Get answers from hotel staff and past guests. Ask a question

306 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (245)
Viewed
Hotel & grounds (77)
Viewed
Pool/beach area (1)
Viewed
Room/suite (36)
Viewed
Dining (23)
Viewed
View from room (18)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
0:43
Videos (1)
Viewed
Other (84)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Hotel & grounds (27)
Viewed
Room/suite (11)
Viewed
Dining (10)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (2)
Viewed
Pool/beach area (3)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Sutton Coldfield
5.2 mi away
Fairlawns Hotel And Spa
Fairlawns Hotel And Spa
#1 of 1 in Aldridge
4.5 of 5 stars 678 reviews
2.2 mi away
BEST WESTERN PREMIER Moor Hall Hotel & Spa
BEST WESTERN PREMIER Moor Hall H...
#3 of 11 in Sutton Coldfield
4.0 of 5 stars 947 reviews
19.3 mi away
Coombe Abbey Hotel
Coombe Abbey Hotel
#2 of 39 in Coventry
4.5 of 5 stars 1,679 reviews
Show Prices
Show Prices
Show Prices
8.6 mi away
Forest of Arden Marriott Hotel & Country Club
3.3 mi away
The Belfry
The Belfry
#1 of 1 in Wishaw
4.0 of 5 stars 587 reviews
2.0 mi away
Moxhull Hall
Moxhull Hall
#1 of 11 in Sutton Coldfield
5.0 of 5 stars 258 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay