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All 11 Sutton Coldfield hotels

New Hall Hotel & Spa

4.0 of 5 Hotel   |   Walmley Road, Sutton Coldfield B76 1QX, England
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Ranked #2 of 11 hotels in Sutton Coldfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Martin N
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525 people have reviewed this hotel

Traveler rating
    297
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60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

Beautiful hotel with lovely large rooms. There was a wedding at the hotel but the place is vast so we hardly noticed. Afternoon tea/ champagne and food and wine from the bar menu were both perfect. What really sets this place apart and makes it so amazing is their staff, they couldn't be more helpful, attentive and friendly. Special thanks... More

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England
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hidden away up a long driveway in an area on the outskirts of Sutton Coldfield is this hidden gem! Such a surprise as you turn off the main road and go down the driveway, this beautiful moated building comes into view. We had a warm welcome from the reception staff & were shown to our room which was lovely. Sadly... More

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Grimsby, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

A very nice location great grounds . Our room was nice but not very clean. At £155 per night you expect a high standard of cleanliness. The bathroom bin hadn't been emptied and the fan didn't work. The prices for food and drink were exceptionally extortionate . At breakfast we asked for some toast and a top up of fruit... More

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Dubai, United Arab Emirates
Top Contributor
81 reviews 81 reviews
50 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is 800 years old :) the surroundings are just wonderful. Rooms are very clean and spacious enough. Staff very helpful. Free wifi with rooms of course. I can definitely say that this is the best hotel in case you are looking for a quiet secluded laid back stay in the english country side. The restaurant is definitely worth... More

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Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank your fantastic review and recommendation, I am glad that the team looked after you well and you enjoyed your time at New Hall. On behalf of the team here, I look forward to welcoming you back to the hotel at some point in the near future. Kind Regards Scott Deputy General Manager More

London, United Kingdom
Top Contributor
63 reviews 63 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It is like a mini palace with a moat running round it- it was beautiful! Absolutely unmissable. Pros: Just astounding building, great garden, and beautiful spa with large windows that the sun comes through. Lovely reception staff. Best part- brilliant rooms- large, beautifully done, so peaceful- I haven't slept so well in ages! Cons: It is very beautiful, so predictably... More

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Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am glad that you enjoyed most aspects of your stay. It was disappointing to see that your staff seemed to be distracted by the Hotel hosting a wedding, for which I would like to apologise. We have enjoyed some great feedback recently regarding our ability to look after all our guest’s needs... More

Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed one night for a teambuilding work event. The room was stylish and clean. I didnt have a good view as i faced a brick wall but to be honest i wasnt in the room long. Lots of spa options to utilise during your stay not to mention the pleasant grounds for a stroll. Staff were polite and helpful,... More

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank your kind review and recommendation. I was happy to see that you enjoyed most aspects of your stay with us, i am sorry that your breakfast felt rushed. On behalf of the team here, I look forward to welcoming you back to the hotel at some point in the near future. Kind Regards Scott Deputy General Manager More

Horley, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I, daughter and 8 year old granddaughter stayed for one night at the hotel. We arrived very early but the hotel were very accommodating and arranged for us to have one of our rooms almost immediately even though they had a couple of wedding parties in the hotel. The swimming pool and spa were very clean and... More

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your review. I was glad to see that you enjoyed a nice time at New Hall with your granddaughter. I was also pleased to see that the team looked after you all and that the wedding parties did not impact your stay. On behalf of the team here, thank you... More

Hampshire, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here a couple of weekends away as we were meeting friends. Our experience was most delightful with a pleasant room, surroundings and friendly staff. At the time of our arrival the staff were very busy preparing for a wedding party that were due but still made us feel welcome and attended to us whilst hosting... More

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and recommendation, it was pleasing to see that you had a “Wonderful experience” meeting your friends here at New Hall. I am glad the team ensured that their preparation for the wedding party did not impact on your time with us. Thank you again and we do hope to see you here at... More

Middlesbrough
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 3 nights at the hotel. Made use of pool area, staff pleasant though we felt a little over worked on occasions. We felt that too much emphasis was placed on ' fine dining'.....the food was good but small portions, over priced drinks, this always disappoints me....Breakfast was just acceptable, I hate making complaints, but on our final morning we... More

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and constructive feedback. I am sorry that not all aspects of you stay were to your satisfaction, I will be discussing your points with the relative departmental managers. It was particularly disappointing to see that your stay was impacted by the Hotel hosting a wedding, for which I would like to apologise. We... More

Birmingham, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

I write this review based on our most recent trip to New Hall on Sunday 17th August 2014 but first refer to our first stay at the hotel; My husband and I and our little one stayed at New Hall for our Wedding Anniversary on the 31/5/14. Overall we had a fantastic trip but to remember but it did start... More

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for posting your review, for sending us your feedback and for taking the time to discuss your comments with Val, our Head Housekeeper. Please be assured as part of our commitment to continuous improvement, we actively seek, analyse and act on all feedback received from our customers, both positive and negative. To this end we use... More

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Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1QX, England
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New Hall Hotel & Spa 4*
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Sutton Coldfield #3 Family Hotel in Sutton Coldfield #3 Business Hotel in Sutton Coldfield
Hotel Class
Official Description (provided by the hotel)
Lying within 26 acres of mature, elegant grounds this hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive. ... more   less 
Number of rooms
60

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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