We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

New Hall Hotel & Spa

Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
Walmley Road, Sutton Coldfield B76 1QX, England
Offers & Announcements
FREE CHAMPERS & CREAM TEA
New Hall Hotel & Spa
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Ranked #2 of 12 Hotels in Sutton Coldfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
ccclaudiu Chelmsford, United Kingdom
Write a Review

661 reviews from our community

Traveler rating
    376
    165
    69
    25
    26
See reviews for
119
326
16
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Any
English first
  • All months
    (661)
  • Mar-May only
    (153)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (172)
  • Dec-Feb only
    (172)
All months
Chelmsford, United Kingdom
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

I got exactly what one would expect from an English 4 star hotel with lots of character and a very long history! Birds singing, geese floating gently on the water in the moat surrounding the old castle...real bliss! Peace, tranquility, superb surroundings, super-polite staff both on reception and at the restaurant (special thanks to the waiters Bogdan and Marian who... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter booked a spa day with afternoon tea as a birthday and Mother's Day treat. We used the sauna, steam room and the jacuzzi which were great and very clean I also had a back massage which was very relaxing. After our spa we had a walk around the beautiful surrounding, it was so peaceful with stunning scenery. Picture... More 

Was this review helpful? Yes 1
Bedford, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a great time we had at New Hall, we arrived on Easter Sunday and after we checked in had a great afternoon tea a walk around the beautiful and well kept gardens and the went to our room we stayed in a suite which had a separate lounge that had a sofa bed for our son and we had... More 

Was this review helpful? Yes 1
Cardiff, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We returned to New Hall having stayed here many years ago for a friend's wedding. This delightful hotel is set in its own wonderful grounds and was originally the oldest moated manor house in the UK. The guest rooms are in the well designed 'new' wing and the rooms are large and comfortable with all the expected room facilities; fridge,... More 

Was this review helpful? Yes 4
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review following your recent return to New Hall. I can see that you are a top contributor and as such we really appreciate your comments. I am glad that you enjoyed the entire New Hall experience and I will be sharing your kind comments with the Team. I do hope we have the opportunity... More 

Senior Contributor
44 reviews 44 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first visit to the historic building in a beautiful surrounding we purchased a voucher from Amazon local for afternoon tea with sparkling wine. The sitting area is in a comfortable reading room fitted with its own real wood fire with added to the ambience. The afternoon tea was delicious and the cakes were fresh, the meal was... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your fantastic review following your Afternoon Tea. It was pleasing to see that you enjoyed the whole experience and I will be sharing your kind words with the team. I look forward to welcoming you back to the New Hall Hotel in the near future when I can assure you of our very best... More 

Leeds, England
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in the area on business as my usual hotel was fully booked so thought I'd give this a go. First impressions were great, lovely building and location. Decor is obviously In keeping with the property but a bit tired. My room was large and in general good. The bathroom, okay but in need of some attention. I ate in... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your recent stay at New Hall. Please accept my apologies for the food quality and service you and your colleague received. I have discussed at length your comments with the relative departmental managers and wish to assure you that your experience was somewhat exceptional and definitely not... More 

calne wiltshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at the Hotel and were greeted by very helpful and friendly staff, our room was excellent , very clean and a comfortable bed, we used the spa , swimming pool , sauna and steam room ,which was very clean and the staff were very helpful, In the evening we went to the lounge bar to eat as we... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your “fantastic” review and for choosing New Hall to celebrate your Fiancée’s birthday. It is always reassuring to read a review such as yours where it highlights the hard work all the team members do in order to make special experiences memorable. I will be sharing your kind words with Marian and the rest of... More 

Oxfordshire
Top Contributor
126 reviews 126 reviews
47 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a 5 star experience with fabulous food, spa treatments, and great charm. Oh dear. Yes, the grounds have been tidied but the food has gone down hill and the spa treatments less experienced. I am sure this is still a great place for a wedding but think twice for couples - eat out.

Was this review helpful? Yes 2
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your return to New Hall. I was very disappointed to see the quality of both the food and your spa treatments did not match your previous experience. Please rest assured that I will be sharing your comments with both the Kitchen Brigade and my colleagues in the... More 

Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beautiful hotel and excellent service - sandwiches and tea excellent but the cake selection was a little 'heavy' and strawberry jelly jam rather bland - the ambience really made for a comfortable and relaxing afternoon escape. Crockery not clean but was replaced without a fuss.

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your review following your recent visit. It was pleasing to see that you enjoyed most aspects of your afternoon tea; I will be sharing your comments regarding the food quality with Matt, our head chef. I do hope we see you again at New Hall in the future. Kind Regards Scott Deputy General Manager More 

Manchester, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

An absolute stunning old building with heaps of history and really beautiful grounds. Breakfast was very good indeed with a top notch full English which was table service not help yourself (very posh!). The tea came with a strainer because it was made with leaves! The bedroom was nice and decorated well but the bathroom was a bit tired looking.... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review following your recent visit to New Hall. I can see that you are a top contributor and as such we really appreciate your comments. I do hope we have the opportunity to look after you again in the near future. Kind Regards Scott Deputy General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

261 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (210)
Viewed
Hotel & grounds (70)
Viewed
Dining (22)
Viewed
Room/suite (34)
Viewed
View from room (18)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
0:43
Videos (1)
Viewed
Other (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (10)
Viewed
Dining (7)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (2)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question