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New Hall Hotel & Spa

Certificate of Excellence
4.0 of 5
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Walmley Road, Sutton Coldfield B76 1QX, England
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FREE CREAM TEA !!
New Hall Hotel & Spa
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Ranked #2 of 12 Hotels in Sutton Coldfield
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
PeterEsher Esher
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688 reviews from our community

Traveler rating
    389
    173
    75
    25
    26
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121
346
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82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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  • All months
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Esher
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We needed to be in Birmingham for a Friday and came across this hotel on line. We liked the look of it so much we stayed for the whole bank holiday and were glad we did. The hotel is beautifully situated, charming and interesting at the same time. The staff were friendly, approachable and helpful with everything from an extension... More 

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stoke on trent
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

This place was seriously let down by it being used for conferences. The main problem is that the bar is tiny. People come in in large groups and become over bearing very quickly shouting and networking and thinking that they look so fabulous they feel the need to let everyone in the room and the next room know just how... More 

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London
Top Contributor
56 reviews 56 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a christening nearby so decided to make a weekend out of it and chose to stay at New Hall Hotel and Spa. The treatments at the spa were great and the sauna/jacuzzi/steam/pool area was quite nice. When we were there, this area however was completely rammed and one wasn't even able to swim a length of the pool... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I can see that you are a top contributor and as such we really appreciate your comments. We are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with my colleagues and ask that they utilise them in the... More 

Dundee, United Kingdom
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here on a nights business this week. What an amazing place. The building itself is surrounded by a moat, it's a really beautiful old historic building, ponds, beautiful grounds and a great pool & spa facilities. I got a very warm welcome from the concierge (a lovely friendly Irish guy) who took my bag and escorted me to reception... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and recommendation. I can see that you are a top contributor and as such we really appreciate your comments. We are fortunate to have some very natural, attentive and genuinely charming staff who love what they do and who are very proud to work at the Hotel. I look forward to welcoming you... More 

Tamworth, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

I was really looking forward to my training hear never been before .. Not great something is missing! Food was not the best and over priced .I had chicken salad with no chicken , felt very disorganised . Not as good as the best western for food or service.but will visit again as did not look round the spa will... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay with us. We are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with the relevant departmental managers and ask that they utilise them in the correct manner. I look forward to welcoming you... More 

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this Hotel for afternoon tea & what a disappointment! 14th April a gorgeous sunny afternoon so sat out on terrace. Our order was taken & a pot of tea delivered but no sandwiches! 20 minutes later the sandwiches were brought to us & the fillings were awful. So small & plain fillings.at this point the pot of tea had... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Thank you taking the time to share your review on TripAdvisor. I was disappointed to read that we did not meet our usual standard as seen in previous reviews. I would also like to apologise for the lack of response to your initial letter, I have looked through our records and cannot find a copy of it. As a hotel... More 

Somerset, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is the second Hand Picked Hotel we have stayed at. The grounds and building are beautiful and overall we enjoyed our stay. The standard room, although adequate is small and not any bigger than you would get in a travel lodge. Service OK, reception staff let the rest of the staff down. The food is excellent, but our dinning... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay with us. Whist it was pleasing to see that you enjoyed most aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. It was disappointing to read that your stay was impacted by other guests.... More 

Birmingham, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited this Hotel as a couple as my wife had been given a voucher for the "Classic" afternoon tea as a birthday present. The vouchers are valid for 6 months & you can use the voucher at any of the hotels in the Handpicked Hotels Group. The Afternoon Tea was served at your own individual table by a very... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your recent visit to New Hall. It is clear from your comments that you all enjoyed the complete afternoon tea experience. I will be sharing your kind words with the team. Kind Regards Scott Deputy General Manager More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I was treated to a night away at this hotel ! The hotel and grounds are lovley ! We booked a table at 9 pm in the resturant we ordered our meal at about 9.10 pm but didn't eat till 10.20 !We was the only people in the resturant The gentlemen that survey us gave us a glass of wine... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay with us. Whist it was pleasing to see that you enjoyed some aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with the relevant departmental managers and ask... More 

London, United Kingdom
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

The building here is beautiful. I've stayed at four of the Handpicked Hotels chain now and this one doesn't have the grounds/gardens that the others all had, which is a bit of a shame and part of the reason for not giving it five stars, but it didn't affect our stay really as we didn't have time in the morning... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for your review and recommendation. Please accept my sincere apologises for the breakdown in communication which led to your wait for the young ladies cot. It was also unfortunate that you did not have the opportunity to explore the 26 acres of grounds that New Hall sits on. I look forward to welcoming you back to the... More 

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