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New Hall Hotel & Spa

Certificate of Excellence
4.0 of 5
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Walmley Road, Sutton Coldfield B76 1QX, England
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New Hall Hotel & Spa
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Ranked #2 of 12 Hotels in Sutton Coldfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
wheelerwobb calne wiltshire
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655 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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calne wiltshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived at the Hotel and were greeted by very helpful and friendly staff, our room was excellent , very clean and a comfortable bed, we used the spa , swimming pool , sauna and steam room ,which was very clean and the staff were very helpful, In the evening we went to the lounge bar to eat as we... More 

Was this review helpful? Yes 1
Oxfordshire
Top Contributor
126 reviews 126 reviews
47 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was a 5 star experience with fabulous food, spa treatments, and great charm. Oh dear. Yes, the grounds have been tidied but the food has gone down hill and the spa treatments less experienced. I am sure this is still a great place for a wedding but think twice for couples - eat out.

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel and excellent service - sandwiches and tea excellent but the cake selection was a little 'heavy' and strawberry jelly jam rather bland - the ambience really made for a comfortable and relaxing afternoon escape. Crockery not clean but was replaced without a fuss.

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your review following your recent visit. It was pleasing to see that you enjoyed most aspects of your afternoon tea; I will be sharing your comments regarding the food quality with Matt, our head chef. I do hope we see you again at New Hall in the future. Kind Regards Scott Deputy General Manager More 

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

An absolute stunning old building with heaps of history and really beautiful grounds. Breakfast was very good indeed with a top notch full English which was table service not help yourself (very posh!). The tea came with a strainer because it was made with leaves! The bedroom was nice and decorated well but the bathroom was a bit tired looking.... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review following your recent visit to New Hall. I can see that you are a top contributor and as such we really appreciate your comments. I do hope we have the opportunity to look after you again in the near future. Kind Regards Scott Deputy General Manager More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for my birthday on Sunday 22nd March. Booked in for Sunday Lunch which I have to say was amazing. The hotel is steeped in history and the decor adds to that perfectly. The staff couldn't do enough for us the moment we arrived. There was a wedding on that afternoon, but you wouldn't have guessed because the hotel... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Firstly, may I say a belated Happy Birthday. Thank you for your fantastic review following your recent stay at New Hall. It was pleasing enjoyed the complete New Hall experience. I do hope that we see you here at the hotel in the not to distant future. Kind regards Scott Deputy General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

As a birthday present, my mum booked dinner, bed and breakfast plus spa treatments for us at the New Hall Hotel. From first contact with the hotel to leaving - the customer service we received was second to none. When booking over the phone my mum spoke to a lady called Veronica who was extremely helpful. My mum wasn't sure... More 

Was this review helpful? Yes
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your fantastic review and recommendation. May I first say a happy belated birthday. It is always reassuring to read a review such as yours where it highlights the hard work all the team members do in order to make special experiences memorable. I will be sharing your kind words with Tony and the... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first visit to New Hall Hotel was all excellent, with staff helping provide parking spots (main car park busy as a Wedding was also taking place), fast booking in and generally helpful and friendly. The building and grounds are all beautiful, full of nooks and crannies, adding to the charm. The Murder Mystery event we attended was in a... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your fantastic review and recommendation. I do believe that many of our guests use Trip Advisor to obtain honest feedback from previous guests. It is always reassuring to read a review such as yours where it highlights the hard work all the team members do in order to make special experiences memorable. I... More 

Lichfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The staff are lovely, attentive, caring and seem to genuinely wanted to make your stay as special as they can. The spa and gym are good and the grounds are breathtaking. The food was tasty and they seemed to try to do everything they could to make our stay special. Would happily visit again!

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your complimentary review on Trip Advisor following your recent stay with us. I was delighted to read your comments about the team. We are fortunate to have some very natural, attentive and genuinely charming staff who love what they do and who are very proud to work at the Hotel. I look forward to welcoming... More 

Sleaford
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I bought my wife a spa and breakfast weekend for 2 voucher here for her birthday and we finally got around to using it. We absolutely loved the place. The building itself is a wonderful bit of history. Looking at the front you can distinctly see at least 3 different periods of work. The staff here were very welcoming and... More 

Was this review helpful? Yes 1
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience on Trip Advisor. It is always reassuring to read a review such as yours where it highlights the hard work all the team members do in order to make special experiences memorable. I look forward to welcoming you back to the New Hall Hotel in the near future... More 

Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked a spa weekend for me+1. The deal included B&B, a 3 course evening meal, access to the spa and 90mins worth of treatment. Firstly, venue is beautiful, especially the older building and the grounds. It was like being in the countryside - a true oasis in the West Midlands. Our room in the new block felt grand and... More 

Was this review helpful? Yes 2
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your fantastic review, it is clear from your comments that you enjoyed the complete New Hall experience. It is particularly pleasing to read your comments on the “Incredible food” I will be sharing them with Matt, the chef and the rest of the team. I do hope you return to our “Oasis in... More 

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