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Holiday Inn Taunton M5, Jct. 25

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Deane Gate Avenue, Taunton TA1 2UA, England
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Holiday Inn Taunton M5, Jct. 25
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Holiday Inn Taunton M5, Jct. 25
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444 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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  • Portuguese first
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English first
  • All months
    (444)
  • Mar-May only
    (115)
  • Jun-Aug only
    (148)
  • Sep-Nov only
    (101)
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Plymouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I rate this hotel poor for the following reasons: Good hotels who care about their guests don't put single females on the ground floor or in rooms with flimsy adjoining room doors. I asked to move due being put on the ground floor in a room with an adjoining door. The response from reception was rather rude and unhelpful, the... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am very disappointed to hear about your overall experience at the hotel. We want our guest to have a pleasant and professional experience when interacting with our staff. It seems that we were not able to execute an exemplary hotel stay experience with regard to accommodation and the unsatisfactory... More 

St. Petersburg, Russia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It is a great holiday in experiences, I have stopped here a lot of times now when visiting my family, the staff are some of the nicest, friendly and efficient i have encountered on my travels, I would recommend it to anyone who is looking to stay in the area, food OK

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel on many occasions. I was delighted to hear that you always find the staff to be very helpful and friendly. I will make sure I pass on your kind comments to the team. It's always lovely to... More 

Basingstoke, Hampshire, England
Level Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Me & my family visited this hotel on the way to Cornwall & stayed Friday night leaving Saturday morning. I can honestly say that on the 3 visits I have made including this one that everything has been kept at the same standard over the last few years since my first visit. Everything from the reception service to the rooms... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel while on your journey to Cornwall. I was delighted to hear that you found the services and food to be excellent and that the staff were very helpful and friendly. I will make sure I pass on... More 

Norwich, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely clean room, great swimming pool, no complaints about the facilities. Food was a bit of a muddle but the staff were great, just seemed they needed a few more sometimes. Lack of food at breakfast was the most inconvenient, but we were a large group. Main upset was the cost of a bottle of house wine, at £17+ for... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel. I was delighted to hear that you found the services and the staff to be excellent. I will make sure I pass on your kind comments to the team. It's always lovely to hear to such positive... More 

Cradley, United Kingdom
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Just off the motorway but not noisy.Hotel very clean thoughout.Helpful staff good breakfast selection.Rooms a fair size comfy beds plenty of nice fluffy towels.Large reception and lounge with bar serving drinks and light meals. Swimming pool

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel. It's always lovely to hear to such positive feedback from our guests. Thank you once again for your feedback. I do hope we will have the opportunity of welcoming you back to our hotel in the future.... More 

Liverpool
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Holiday Inn on Fri 19th Jun 2015 and what can I say, apart from we were not let down. Our friends were staying just around the corner at the Holiday Inn Express and the hotels are only 5 minutes walking distance apart. We were in a Club Room with a fully stocked mini bar. Complimentry tea,... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel before your skydive. I was delighted to hear that you found the services and food to be excellent and that the staff were very helpful. I will make sure I pass on your kind comments to the... More 

Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here three nights while visiting family in Taunton. Very good sleep quality away from the M5 and no noise in corridor from residents. Everything we needed in our room to a high standard of cleanliness. Had breakfast each day, and the only complaint was the coffee served at the breakfast table didn't match the quality of the two coffees... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your 3 night stay at the hotel. I was delighted to hear that you found the services and food to be excellent and that the staff were very helpful. I will make sure I pass on your kind comments to the team.... More 

Taunton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel itself could do with a revamp. We booked aroom for 3 but it was not set up for 3 people. Not enough bedding, toiletries, milk, mugs, towels.... We asked for more of all of this and was brought it. We asked where the duvet was and told on the shelf, when going to make up the bed at... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I was disappointed to hear that you did not enjoy your stay with us especially your bedroom not being ready on arrival for 3 people. I would like to apologise for any inconvenience this caused. Kew Green have committed to a 1.4 million pound refurbishment programme at the hotel. They... More 

Steeple Ashton, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We received a very warm welcome on arrival and were able to check in two hours before the 2 pm advertised check in time, a great start. The trip to our room was a tad depressing,the decor in the long corridors reminded us of the 70's. Our room was reasonably spacious although the bed was small by today's standards (4.6ft)... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you found the staff to be friendly and that you received a warm welcome on check in. Kew Green have committed to a 1.4 million pound refurbishment programme at the hotel. They will be working on a small number at a time on a... More 

Middle England
Level Contributor
131 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Quick overnight with colleagues was entirely satisfactory. Good parking and warm welcome. Bars and catering all ok. Hotel is a bit of a sprawling monument to 80's hotels so look a bit tired. Large reception area can get a bit noisy and there were no quieter alternatives. Room typical Holiday Inn style. TV a bit blocked by desk but otherwise... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel. Kew Green have committed to a 1.4 million pound refurbishment programme at the hotel. They will be working on a small number at a time on a rolling basis to avoid any disturbance to our guest. In... More 

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