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Holiday Inn Taunton M5, Jct. 25

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Deane Gate Avenue, Taunton TA1 2UA, England
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Holiday Inn Taunton M5, Jct. 25
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Holiday Inn Taunton M5, Jct. 25
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419 reviews from our community

Traveler rating
    126
    174
    85
    27
    7
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110
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120
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

My first holiday inn and I hope that it will not be my last. Comfortable bed, good food although main course could have been hotter. Loved breakfast ! Friendly staff never seen a crepe machine in a hotel before

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Bath, United Kingdom
Top Contributor
52 reviews 52 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The plus side is that the location is really convenient. The bed is comfortable and there is room to work as well as room to have a meal without moving everything around. I'm afraid that's where the positives end. The internet is £12.95 for 24 hours. If you sign up to their rewards scheme, it's free. If you do stay... More 

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TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review your stay at Holiday Inn Taunton. I was disappointed to hear that you did not enjoy your stay at the hotel and that we did not meet your expectations especially that you found the services to be poor and the staff did not respond to your requests. Please accept my sincere apology.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyed staying here very much! Thanks for some great memories! Great location, super service, very comfortable and wonderful staff! Breakfast was lovely but drinks from the bar are very expensive! Overall we had a great stay, thank you Holiday Inn!

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TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel and have some great memories from your stay with us. That you found the services excellent and the staff to be very helpful. It's always lovely to hear to such positive feedback from our guests. The staff... More 

Cambridgeshire, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Slightly upmarket motel (better than typical Premier Inn or Travelodge), has bar, restaurant and very good gym/pool. Bit overpriced - especially £25 supplement for third / fourth adult sharing. Reception Staff very helpful, especially Dawn and Luke.

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TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel, and that the staff to be very helpful. I will pass on your kind comments to Dawn and Luke. It's always lovely to hear to such positive feedback from our guests. The staff at the Holiday Inn... More 

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed February 19, 2015 via mobile

We chose this hotel because of the close proximity to the M25 and to Taunton, but also because it had a pool. We used the pool twice with our grandson and he loved it. The staff were excellent and very child friendly. There were one or two glitches but staff dealt with these promptly and resolved them. We had one... More 

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TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel and that you found the services excellent and the staff to be be very helpful. It's always lovely to hear to such positive feedback from our guests. I was pleased to hear that any of your concerns... More 

Oxford, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 16, 2015

I reviewed this hotel in 2013 with a really high rating, mainly because of the excellent customer service offered by the staff. We stayed again in 2014 and the standard was equal to our previous stay. Unfortunately, our stay on Friday 13th February 2015 wasn't quite so satisfactory. As we drove up that evening straight from work I had forgotten... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review your stay at Holiday Inn Taunton. I was disappointed to hear that you did not enjoy your stay at the hotel and that we did not meet your expectations especially that the staff did not respond to your requests. Please accept my sincere apology. At the Holiday Inn Taunton we strive to... More 

Motherwell, United Kingdom
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 4, 2015

Modern, clean, pretty good gym and a swimming pool. Typical big chain hotel, so pretty soulless. Great location for getting to and from motorway, and Taunton centre only a short taxi ride away. No complaints at all.

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TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel and that you found the services excellent and the staff to be be very helpful. It's always lovely to hear to such positive feedback from our guests. We look forward to welcoming you back again soon. Kind... More 

Reading, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2015

With holiday inn they are much the same, you know what you are getting for a reasonable price. Many could do with updating but they are fine for a short overnight stay. This hotel was better than the average holiday inn, not sure what had happened but all the staff seemed to be interested in giving good service. The gym... More 

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TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel, that you had an exceptional breakfast experience and staff to be very helpful and that you made full use of the leisure facilities. It's always lovely to hear to such positive feedback from our guests. The staff... More 

Senior Contributor
33 reviews 33 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 31, 2015

Stayed two nights visiting family in Taunton and wish we had found this hotel earlier on our previous visits to the town. Quiet room with no noise either from the corridor, adjacent rooms or traffic noise outside. Excellent breakfasts with plenty of variety each morning with attentive staff. Could not fault it. And next time we will make use of... More 

Was this review helpful? Yes
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel and that you found the services excellent and the staff to be very helpful. It's always lovely to hear to such positive feedback from our guests. We look forward to welcoming you back again soon. Kind Regards... More 

sheffield england
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 16, 2015

We booked to stay at the Holiday Inn while my husband worked in the local hospital. To be honest, I thought we would be staying in a budget hotel with average/poor food and staff fed up having to work xmas......I was wrong! The staff were excellent. They were friendly and full of xmas spirit! The food was really good-not frozen... More 

Was this review helpful? Yes 1
TNTSSGM, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review

Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the hotel and that you found the services excellent and the staff to be very helpful. It's always lovely to hear to such positive feedback from our guests. We look forward to welcoming you back again soon. Kind Regards... More 

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