Quite by chance today I noticed that this hotel had taken an extra amount of money out of my account, without notification, and when i called to try to get it reimbursed I was told that the shift manager there that day did not have the authority to refund it. I asked that she put me through to someone who... More

Having used this hotel over 300 times in the last two years, whilst working in the area, I feel well positioned to give an unbiased view. The staff are the most important thing here as they are always helpful, friendly, attentive and above all professional. The rooms are always clean and presented to a high standard, and showers are good... More

Nice friendly staff welcome you to the hotel but..... The whole hotel is heated by dual heating/air-conditioning units, which in the present freezing conditions are just not up to the job. The warmest part of the hotel was the bar area. We noticed a big draught by the window, on inspection there was a half inch gap between the window... More

In 2010 i used the IHG chain of hotels all over the world 280+ nights and used this hotel about 20 times last year,Luke and the nightstaff are great absolutely fantastic, efficient, polite, pleasant, nothings too much to ask...He knows me by name and that i work nights 10 out of 10...... ...BUT the breakfast...... run out of everything and... More

We have stayed at this hotel a number of times when visiting friends in West Buckland. Taking into account what you pay, it is an excellent hotel. Clean. Comfortable bed. Soap and shower gel provided. Rooms well insulated for noise (my particular bugbear - cannot bear hearing the TV through the wall - but that does not happen here). The... More

We booked this last minute and didn`t know what to expect, so we were amazed when we arrived late reception were fantastic. We had 3 children our eldest 18 so we had a corner room the space was amazing 2 double beds and a double sofa bed, desk, table & 2 chairs. Breakfast was good the games room at night... More

I have stayed at the Holiday Inn Express Taunton on my many trips up to the South-West country now & as a returning customer i have to say this hotel never fails to disappoint me, this hotel just keeps getting better & better all the staff are absolutely fantastic, efficient, polite, pleasant, nothings too much to ask, makes you feel... More

We have stopped at this hotel on numerous occasions always breaking journeys to Devon, Cornwall or even just as a base for exploring Somerset. Service and quality uss always excellent and a cracking breakfast included More

This is always a delight to stay for Taunton shopping, or travel around the West Country. The Staff are always friendly and helpful. We have been using for a number of years, and even thought staff have come and gone, the atmosphere is always good, and even improved now with the extra add in of Sausage, Scrambled egg and Beans... More